Asst. Manager - Digital sales

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

Job Brief

We at CodeAstu Technologies Pvt. Ltd. are looking for an HR Recruiter to manage our full cycle recruitment, from identifying potential hires to interviewing and evaluating candidates.

HR Recruiter responsibilities include sourcing candidates online, updating job ads and conducting background checks. If you have experience with various job interview formats, including phone screenings and group interviews, and can help us recruit faster and more effectively, we’d like to meet you.

Ultimately, you will play an important part in building a strong employer brand for our company to ensure we attract, hire and retain the most qualified employees.

Responsibilities

•  Design and update job descriptions
•  Source potential candidates from various online channels (e.g. social media and professional platforms like LinkedIn, Cutshort etc.)
•  Craft recruiting emails to attract passive candidates
•  Screen incoming resumes and application forms
•  Interview candidates (via phone, video, and in-person)
•  Prepare and distribute assignments and numerical, language, and logical reasoning tests
•  Advertise job openings on the company’s careers page, social media, job boards, and internally
•  Provide shortlists of qualified candidates to hiring managers
•  Send job offer emails and answer queries about compensation and benefits
•  Monitor key HR metrics, including time-to-fill, time-to-hire, and source of hire
•  Participate in job fairs and host in-house recruitment events
•  Collaborate with managers to identify future hiring needs
•  Act as a consultant to new hires and help them onboard

Requirements

•  Proven work experience as an HR Recruiter or similar role
•  Familiarity with Applicant Tracking Systems and resume databases
•  Experience with sourcing techniques
•  Understanding of referral programs
•  Solid verbal and written communication skills
•  Sound judgment
•  Bachelor or Master in Human Resources Management, Organizational Psychology or relevant field

• Proficient in creating Web (Responsive) applications using Angular 8+, AngularJS, JavaScript, JQuery. 
• Experience developing/consuming RESTAPIs
• Knowledge of multiple back-end languages Like Java, Python and JavaScript frameworks(e.g. Node.js)
• Familiarity with databases (e.g.MSSQL, MySQL), and UI/UX design
• Hands-on experience with code versioning systems like Git, SVN. 

We are looking for a talented Social media manager to administer our social media accounts. You will be responsible for creating original text and video content, managing posts and responding to followers. You will manage our company image in a cohesive way to achieve our marketing goals.

As a Social media manager, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company’s views creatively.

Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and customer engagement.

• Perform research on current benchmark trends and audience preferences
• Design and implement social media strategy to align with business goals
• Set specific objectives and report on ROI
• Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
• Monitor SEO and web traffic metrics
• Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
• Communicate with followers, respond to queries in a timely manner and monitor customer reviews
• Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Stay up-to-date with current technologies and trends in social media, design tools and applications

• Proven work experience as a Social media manager
• Hands on experience in content management
• Excellent copywriting skills
• Ability to deliver creative content (text, image and video)
• Solid knowledge of SEO, keyword research and Google Analytics
• Knowledge of online marketing channels
• Familiarity with web design
• Excellent communication skills
• Analytical and multitasking skills
• BSc degree in Marketing or relevant field