Associate - Sales & Marketing

About the Role:

We are seeking an experienced Campaign Manager to lead the planning, execution, and optimization of digital marketing campaigns across multiple social media platforms. The ideal candidate is a strategic thinker with hands-on experience in digital advertising, content strategy, and lead generation—particularly across APAC, US, and UAE markets.

Key Responsibilities:

• Develop and execute digital marketing strategies across platforms such as Meta (Facebook, Instagram), LinkedIn, Google Ads, YouTube, TikTok, and X (Twitter).
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• Plan and manage end-to-end campaign lifecycles, including audience segmentation, ad creation, targeting, budgeting, and performance optimization.
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• Multi-Channel Campaign Management: Plan, execute, and optimize lead generation campaigns across various online and offline channels. This includes digital marketing (SEO/SEM, content marketing, social media marketing, email marketing, webinars, online advertising) and outbound activities (targeted outreach, industry events, networking).
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• Collaborate with creative teams to produce compelling and on-brand ad content (copy, visuals, and videos).
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•  Lead Generation Strategy Development: Define and implement comprehensive lead generation strategies encompassing learning/e-learning, localisation, and translation services, aligning with overall sales and marketing objectives. This includes identifying target audiences, understanding their needs, and determining the most effective channels to reach them.Manage lead generation campaigns across global markets with a strong focus on APAC, US, and UAE regions.
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• Performance Monitoring and Analysis: Track, measure, and analyze the performance of lead generation campaigns using relevant metrics. Provide regular reports and insights to the sales and marketing teams, recommending optimizations for improved results.
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• Optimize campaigns based on data-driven insights to improve efficiency and maximize ROI.
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• Content Strategy Collaboration: Work closely with the marketing team to develop compelling content that attracts and converts target prospects for learning/e-learning, localisation, and translation products/services.
• Market Research and Competitive Analysis: Conduct ongoing market research to identify new lead generation opportunities, understand industry trends in learning/e-learning, localisation, and translation, and analyze competitor activities.
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• Stay updated on emerging digital marketing trends, tools, and technologies to drive innovation.
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Required Skills & Qualifications:

• Bachelor’s degree in Marketing, Business, Communications, or a related field (Master’s degree preferred).
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• 5–8 years of experience in digital marketing campaign management or performance marketing.
• Strong understanding of lead generation strategies and digital funnels globally, particularly in APAC, US, and UAE markets.
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• Proficiency with marketing tools such as Google Ads Manager, Meta Business Suite, LinkedIn Campaign Manager, HubSpot, or similar platforms.
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• Excellent analytical skills with the ability to interpret campaign data and optimize accordingly.
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• Strong project management, communication, and collaboration skills.
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• Creative mindset with attention to detail and ability to work in fast-paced environments.
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Preferred Qualifications:

• Experience with B2B and B2C digital marketing campaigns.
• Experience with e-learning,Learning &development or training industries

Familiarity with marketing automation tools (HubSpot, Marketo, Pardot, etc.).

Inflection.io is a venture-backed B2B marketing automation company, enabling to communicate with their customers and prospects from one platform. We're used by leading SaaS companies like Sauce Labs, Postman, BILL, Mural, and Vercel, many of which pay more than $100K/yr (1 crore rupee).

And,... it’s working! We have world-class stats: our largest deal is over 3 crore, we have a 5 star rating on G2, over 100% NRR, and constantly break sales records. We’ve raised $14M in total since 2021 with $7.6M of fresh funding in 2024, giving us many years of runway.

Why Join Us Now?

We’re at a pivotal growth stage, transitioning from a promising startup to a market leader. Joining us means being part of a journey where your contributions directly impact our trajectory. Our compact team of approximately 30 employees ensures that every voice is heard, and innovation is at the forefront.

Our Culture

At Inflection.io, we pride ourselves on fostering a culture of collaboration, continuous learning, and innovation. Our team comprises passionate professionals from diverse backgrounds located across India, USA, and Canada, united by a shared vision to revolutionize B2B marketing automation. We believe in empowering our employees, offering opportunities for rapid growth, and celebrating successes together.

What you’ll be doing

• Shape and evangelize the product vision and roadmap, grounded in customer pain points and Marketing Ops best practices.
• Conduct market research, competitive analysis, and customer interviews to validate opportunities and prioritize features.
• Author clear product requirements, user stories, and acceptance criteria; partner with UX/UI to ensure intuitive user experiences.
• Lead agile ceremonies (planning, grooming, demos), track sprint progress, and re-prioritize backlog based on stakeholder input and data.
• Monitor product performance against key SaaS metrics, identify friction in Marketing Ops workflows, and drive continuous optimization.

Mandatory Qualifications & Skills:

• 5+ years of overall experience, including 3–5 years of hands-on product management in B2B SaaS, with strong exposure to Marketing Operations workflows and tools
• Background in marketing-technology (MAPs, attribution, lead scoring) a strong plus
• Proven track record owning full product lifecycle: ideation, requirement gathering, go-to-market, measurement, and iteration.
• Data-driven decision-maker: comfortable defining success metrics, running experiments, and pivoting based on results.
• Proficiency in using AI coding tools like Claude Code or Cursor.
• Excellent cross-functional collaborator—adept at aligning engineering, design, marketing, sales, and customer success.

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

• 3-7+ years of engineering experience building full-stack applications (ideally in Go and React)
• Strong experience with event-driven architectures, message queues, and distributed systems
• Proven track record managing production databases including schema design and performance optimization
• Deep understanding of security best practices and production deployment strategies
• Experience with cloud platforms like AWS and containerization technologies
• Familiar with self-hosting (we work w on-premises deployment a lot)
• Flexibility to work across multiple languages (Go, Python, React, and potentially Rust)
• [BONUS] You have worked with Electron and are familiar with deploying desktop apps on Windows

Key Responsibilities:

● Work closely with product managers, designers, frontend developers, and other

cross-functional teams to ensure the seamless integration and alignment of frontend and

backend technologies, driving cohesive and high-quality product delivery.

● Develop and implement coding standards and best practices for the backend team.

● Document technical specifications and procedures.

● Stay up-to-date with the latest backend technologies, trends, and best practices.

● Collaborate with other departments to identify and address backend-related issues.

● Conduct code reviews and ensure code quality and consistency across the backend team.

● Create technical documentation, ensuring clarity for future development and

maintenance.

Requirements;

● Experience: 4-6 years of hands-on experience in backend development, with a strong

background in product-based companies or startups.

● Education: Bachelor’s degree or above in Computer Science or a related field.

● Programming skills: Proficient in Python and software development principles, with a

focus on clean, maintainable code, and industry best practices. Experienced in unit

testing, AI-driven code reviews, version control with Git, CI/CD pipelines using GitHub

Actions, and integrating New Relic for logging and APM into backend systems.

● Database Development: Proficiency in developing and optimizing backend systems in

both relational and non-relational database environments, such as MySQL and NoSQL

databases.

● GraphQL: Proven experience in developing and managing robust GraphQL APIs,

preferably using Apollo Server. Ability to design type-safe GraphQL schemas and

resolvers, ensuring seamless integration and high performance.

● Cloud Platforms: Familiar with AWS and experienced in Docker containerization and

orchestrating containerized systems.

● System Architecture: Proficient in system design and architecture with experience in

developing multi-tenant platforms, including security implementation, user onboarding,

payment integration, and scalable architecture.

● Linux Systems: Familiarity with Linux systems is mandatory, including deployment and

management.

● Continuous Learning: Stay current with industry trends and emerging technologies to

influence architectural decisions and drive continuous improvement.

Benefits:

● Competitive salary.

● Health insurance.

● Casual dress code.

● Dynamic & Collaboration friendly office.

● Hybrid work schedule.

Industry

• IT Services and IT Consulting

Employment Type

Full-time

• Candidate should be able to write the sample programs using the Tools (Bash, PowerShell, Python or Shell scripting)
• Analytical/logical reasoning
• GitHub Actions
• Should have good working experience with GitHub Actions
• Repository/Workflow Dispatch, writing reusable workflows, etc
• AZ CLI commands
• Hands-on experience with AZ CLI commands

Senior Full Stack Developer

Position: Senior Full Stack Developer
Experience Required: up to 5 years
Positions: 02

About us:

Saakh is building a social networking platform for businesses who sell on credit in order to solve for their payment collection challenges faced by every seller on a day to day basis. Our vision is to make payments collections timely and automatic for these businesses. Saakh is building a community of trustable businesses. We are building an eco-system where a business who has cheated once can never cheat again. 

Job Description

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. You will work closely with founder and CTO to discuss the strategy and to implement the said aforesaid within the deadlines. Saakh is a fast-moving start-up who is at the early stages, timely execution is of paramount importance. Full-stack developers will be required to see out a project from conception to the final product, requiring good organizational skills, attention to detail and ability to build team and to lead.

Job Responsibilities:

• Developing front end website architecture and Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Staying abreast of developments in web applications and programming languages.
  
  
  

Job Requirements:

• 5+ years of prior experience of full stack development
• Degree in computer science.
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as Flutter, HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, Jquery
• Proficiency with server-side languages preferably Laravel PHP
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Experience with Git, SVN, or other version control tools;
• Excellent verbal communication skills.
• Good problem-solving skills.
• Brilliant leadership qualities
• High sense of integrity is a must.

Are you one of us?

We welcome you to Saakh’s family.

Educational Qualifications:

• /MCA /B.Sc.

Software Knowledge Requirements:

• Experience in technologies like PHP (Code Ignitor or Laravel frameworks), Flutter, Java, HTML, CSS, Java Script, Node JS, Python, Rest API, XML/JSON
• Experience in WP CMS framework, Divi Page builder
• Build and Manage Cloud and non-Cloud hosting platforms
• Scheduling Backing up and restoration of Web sites and Domains
• Understanding in Cron job scheduling

Requirements:

• Have experience or self-read knowledge of Agile development methodology
• 1-4 years Website development, CMS framework management and designing
• Development experience on CMS frameworks and worked on Divi page builders and themes, predominantly on WordPress and WooCommerce
• Backend supporting mobile application team for Rest API creations and JSON
• Good in logical reasoning and creative thinking

Responsibilities:

• Prepare project timeline and effort estimations on-demand
• Take ownership of maintaining the delivery timelines of the project team
• Meet delivery timelines and own client communication for the handling projects
• Manage the project people and drive the team with enthusiasm
• Proven track on continuous learning and problem-solving capability and solution finding skill