Associate Retention Manager

Infosec Ventures incubates and scales cyber security innovators that solve for inefficiencies in cyber security, solve big problems and deliver exceptionally high return on investment for customers. IV is on a mission to make the world cyber safe, by protecting systems and the ‘human operating system’. Some notable current ventures include humanfirewall.io, emailauth.io, bugsbounty.com, securityrating.com among others.

Role: Customer Success Associate

Employment Mode: 5 days, Work from office

Location: Gurgaon, Sector-18

Requirements:

• Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.
• Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
• We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
• Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.

Roles:

• Developing and managing client portfolios.
• Analyzing customer data to improve customer experience.
• Hold product demonstrations for customers & improve onboarding processes.
• Mediate between clients and the organization to achieve end goals.
• Handling and resolving customer requests and complaints.
• Minimize customer churn to increase customer retention.

Customer Success Manager

Ridy, Inc. — Bengaluru or Chennai, India | Full-time | U.S. Business Hours

Drive adoption, retention, and growth across Ridy’s U.S. real estate portfolio: join Ridy as a Customer Success Manager and help the world’s leading real estate owners deliver carbon-free mobility to their tenants and employees.

About Ridy

Ridy is a climate-tech electric mobility startup serving corporate campuses and commercial and residential real estate. We partner with leading real estate owners to improve sustainability and well-being through carbon-free transportation. Our bikes, e-bikes, e-scooters, charging stations, and supporting technology help clients cut their carbon footprint and build more sustainable communities.

Ridy is used by some of the largest U.S. corporations and real estate companies leading the shift to electrified transportation, including Tishman Speyer, Hines, Alexandria Real Estate, Boston Properties, Beacon Capital Partners, Lincoln Property Company, the U.S. Department of Energy, Greystar, JLL, CBRE, and many other influential real estate owners.

Role Overview

You will own a portfolio of Ridy’s U.S. customers, accountable for the health, adoption, and renewal of every account. Working directly with property managers, tenant experience teams, and building operations, you will drive ridership, design engagement programs, present quarterly business reviews built on utilization data, lead renewals, and find expansion opportunities across your customers’ portfolios. The role is based in Bengaluru or Chennai, reports to the CEO, and works U.S. business hours alongside Ridy’s U.S. account management, sales, and fleet operations teams.

The Day-to-Day Responsibilities

Account Ownership

•   Serve as the primary point of contact for customers across your assigned portfolio

•   Run a structured cadence of check-ins and quarterly business reviews, presenting utilization data to customer stakeholders

•   Build and maintain trusted relationships that position Ridy as a long-term partner

•   Maintain accurate CRM records of account interactions, renewal dates, and account health indicators

Adoption & Engagement

•   Plan and execute the engagement calendar for customers, including launch campaigns & rider incentives

•   Equip on-site tenant experience teams with playbooks and collateral so they can run activations independently

•   Monitor ridership and utilization data weekly, identify properties trending below target, and intervene early

•   Build customer-facing presentations, reports, and program materials using PowerPoint/Google Slides and Excel/Google Sheets

Renewals & Growth

•   Own the renewal calendar for your portfolio and build a data-supported business case for each

•   Lead upgrade and expansion conversations, including fleet expansions, additional charging infrastructure, and service tier changes

•   Expand into additional properties within existing customer portfolios

•   Exceed retention, adoption, and expansion targets

Cross-Functional Collaboration

•   Partner with Ridy’s fleet operations team on vehicle uptime, maintenance escalations, and charging station issues affecting your properties

•   Escalate and track customer issues to resolution, keeping stakeholders informed

•   Provide structured feedback to the leadership team on customer needs, service gaps, and product opportunities

Qualifications

•   3-5 years of experience in customer success, account management, or B2B sales at a startup or high-growth technology company in India

•   Demonstrated ownership of a book of accounts or a quota covering renewals, retention, or expansion — not just onboarding or support

•   Experience working with U.S. or international customers

•   Excellent written and verbal English, with the ability to engage senior corporate and real estate decision-makers

•   Strong analytical skills — able to work with usage data, spot trends, and build a clear performance narrative

•   Proficiency with CRM platforms (HubSpot, Salesforce, Zoho, Attio, or similar) and modern sales and customer success tooling (Apollo, Outreach, LinkedIn Sales Navigator, or similar)

•   Advanced proficiency in PowerPoint/Google Slides and Excel/Google Sheets

•   Comfortable with collaboration tools including Slack, Notion, Zoom/Google Meet, and modern task and project trackers

•   Outstanding organization and a self-starter mindset, comfortable with autonomy in a fast-paced environment

•   Able to work U.S. business hours long term

Preferred Qualifications

•   Exposure to technology, B2B sales, B2B customer success, proptech, real estate, hospitality, or mobility

•   Experience planning and running customer events, community programs, or engagement campaigns

•   Familiarity with AI tools for research, drafting, analysis, and productivity

•   An interest in sustainability, climate tech, or the future of transportation

What We Offer

•   Competitive annual compensation of ₹8 LPA - ₹12 LPA, structured as a fixed base plus performance-linked variable pay. Final compensation will reflect the candidate’s qualifications and experience.

•   Comprehensive health coverage

•   Paid time off and public holidays

•   A motivated team passionate about sustainability and electric mobility

•   Ownership of a portfolio of accounts with leading U.S. real estate owners and corporations

•   Direct mentorship from and daily collaboration with Ridy’s founding team

•   Career growth at a fast-growing climate-tech company, with the opportunity to help shape Ridy’s customer success practice as it expands

•   Opportunity to influence the future of urban planning, real estate, mobility, and sustainability

Job Role: App Growth and Marketing Manager (ASO Specialist)

Location: Delhi

Experience: 2-6 Years in App growth and Performance Marketing and ASO

Compensation: upto 12 LPA (Based on experience)

Employment Type: Full-time

Key Responsibilities

• Develop and execute app marketing and user acquisition strategies to drive quality installs and conversions.
• Plan, launch, manage, and optimize paid marketing campaigns across Google Ads, Meta Ads, YouTube, and other relevant platforms.
• Optimize campaigns based on key performance metrics such as CPI, CAC, CPA, ROAS, LTV, and conversion rates.
• Manage and improve App Store Optimization (ASO) across Google Play Store and Apple App Store.
• Conduct keyword research and optimize app titles, descriptions, screenshots, creatives, and other store assets.
• Plan and execute A/B tests for campaigns, creatives, audiences, landing pages, and app store listings.
• Analyse the complete app funnel from acquisition and registration to KYC, conversion, investment, and retention.
• Track and analyse user behaviour, campaign performance, retention, and conversion using tools such as Firebase, GA4, AppsFlyer/Adjust, Google Play Console, and App Store Connect.
• Identify opportunities to improve user activation, engagement, retention, and repeat transactions.
• Work with the creative and content teams to develop high-performing ad creatives, videos, messaging, and campaigns.
• Collaborate with product and technology teams to identify and improve app onboarding and conversion funnels.
• Explore new acquisition channels, growth opportunities, and marketing experiments.
• Monitor competitors and stay updated on app marketing, performance marketing, ASO, and fintech marketing trends.
• Prepare regular reports on app growth and marketing performance and provide actionable insights.

Required Skills & Qualifications

• 2- 5 years of experience in App Marketing, Performance Marketing, Growth Marketing, User Acquisition, or a similar role.
• Hands-on experience managing Google Ads and Meta Ads campaigns.
• Strong understanding of App Store Optimization (ASO).
• Experience with app analytics and attribution tools such as Firebase, GA4, AppsFlyer, Adjust, or similar platforms.
• Strong understanding of CPI, CAC, CPA, ROAS, LTV, retention, conversion rates, and funnel metrics.
• Experience with A/B testing, campaign optimization, audience segmentation, and performance analysis.
• Strong analytical and problem-solving skills.
• Ability to work with data and translate insights into actionable growth strategies.
• Good understanding of the mobile app user journey and acquisition funnel.
• Strong communication and cross-functional collaboration skills.

Candidates with experience in fintech or financial services app marketing are especially encouraged to apply

Location: Remote (India preferred) | Hybrid for strategic collaboration

Experience: 2-5 years (Exceptional execution and ownership matter more than years.)

Stage: Founder's Office | Early-Stage AI Startup

We're Looking for a Growth Operator, Not Just a Marketer.

We're building AI-native software products and scaling them globally.

As we begin finding product-market fit, our biggest challenge shifts from building products to building repeatable growth.

That's why we're looking for a Founding Growth Associate—someone who combines growth marketing, sales operations, partnerships, analytics, and founder-level execution.

You'll work directly with the founders to help turn strategy into measurable business outcomes.

Think of this role as a Mini Chief Growth Officer + Revenue Operations Lead + Founder Associate.

Your Mission

Help the founders scale what works.

Your role is to identify growth opportunities, build repeatable systems, improve sales efficiency, and ensure the founders spend their time on the highest-impact activities.

You won't own just one function—you'll help connect marketing, sales, partnerships, and operations into a single growth engine.

What You'll Own

Growth & Demand Generation

• Research and identify ideal customer profiles (ICPs).
• Build outbound lead generation campaigns.
• Support inbound lead qualification.
• Execute LinkedIn, email, and community outreach.
• Identify new customer acquisition opportunities.
• Experiment with new growth channels.

CRM & Sales Operations

• Manage and maintain CRM hygiene.
• Track leads throughout the sales pipeline.
• Automate repetitive sales workflows.
• Prepare proposals, follow-ups, and sales materials.
• Build dashboards for pipeline health and revenue tracking.
• Ensure no qualified opportunity is lost.

Partnerships & Business Development

• Identify strategic partners and channel opportunities.
• Build relationships with agencies, technology partners, and communities.
• Coordinate partnership outreach and follow-ups.
• Support founders during business development conversations.
• Maintain partnership pipelines and documentation.

Content & Marketing

• Repurpose founder insights into blogs, newsletters, and social content.
• Coordinate product launch announcements.
• Support webinars, demos, and events.
• Improve website content and messaging.
• Use AI tools to accelerate content production while maintaining quality.

Marketing Automation

• Build and optimize marketing workflows.
• Manage email campaigns and lead nurturing.
• Automate repetitive marketing and sales tasks.
• Integrate AI into growth operations wherever possible.

Analytics & Reporting

• Track key business metrics.
• Build weekly and monthly growth dashboards.
• Measure campaign performance and ROI.
• Identify bottlenecks across the customer journey.
• Recommend improvements using data rather than assumptions.

What You'll Help Build

You'll contribute to creating:

• Repeatable customer acquisition systems
• Sales playbooks
• Partnership programs
• Founder branding initiatives
• AI-assisted marketing workflows
• CRM and RevOps processes
• Growth dashboards
• Scalable go-to-market systems

Skills We're Looking For

Growth & Marketing

• Lead generation
• Outbound prospecting
• Email marketing
• LinkedIn outreach
• Content marketing
• Community building
• Growth experimentation

Sales Operations

• CRM management
• Pipeline management
• Proposal coordination
• Sales process optimization
• Revenue operations
• Workflow automation

Analytics

• KPI tracking
• Dashboard creation
• Funnel analysis
• Campaign reporting
• Spreadsheet proficiency
• Data-driven decision making

AI & Automation

Experience with AI-powered productivity tools is a plus, including:

• ChatGPT
• Claude
• Gemini
• Marketing automation platforms
• CRM automation
• AI research tools
• No-code/low-code automation tools

What Makes You a Great Fit

We're looking for someone who:

• Thinks like an owner, not a task executor.
• Loves solving business problems with systems and automation.
• Is comfortable working across multiple functions.
• Learns quickly and adapts to changing priorities.
• Is highly organized and detail-oriented.
• Communicates clearly with customers, partners, and internal teams.
• Uses data to guide decisions.
• Enjoys working directly with founders.
• Is excited about building an AI-native company from the ground up.

What Success Looks Like

Within your first year, you will have:

• Built a predictable lead generation process.
• Improved CRM accuracy and pipeline visibility.
• Established strategic partnerships that generate opportunities.
• Created dashboards that guide founder decision-making.
• Automated repetitive growth and sales workflows.
• Increased marketing and sales efficiency.
• Freed founders to spend more time on customers, strategy, and product innovation.

Our Growth Principles

We believe:

• Distribution is as important as product.
• Systems outperform heroics.
• Data should drive decisions.
• Automation should eliminate repetitive work.
• Founders should spend their time where they create the most leverage.
• Every experiment should produce learning.
• Sustainable growth comes from delivering real customer value.

What You'll Learn

Working with us means you'll gain experience in:

• AI-native go-to-market strategy
• Revenue operations
• Growth marketing
• Business development
• Founder operations
• Startup execution
• Product launches
• Building scalable growth systems from zero to one

Compensation

• Competitive salary based on experience.
• Performance-based incentives.
• Opportunity for ESOPs/equity for exceptional long-term contributors.
• Direct mentorship from founders.
• Significant ownership and autonomy.

Who Should Apply

This role is ideal for someone who wants to become:

• A Chief Growth Officer
• A Revenue Operations Leader
• A Startup Generalist
• A Founder Associate
• A Business Operator
• A Startup Founder

If you're looking for a narrowly defined marketing or sales role, this position may not be the right fit.

If you're excited to work alongside founders, build scalable growth systems, combine AI with business execution, and help shape the future of an AI-native company, we'd love to meet you.

We're not hiring someone to execute campaigns—we're looking for a founding teammate who can help build the growth engine that turns a great product into a great business.

Associate Product Manager TAP INVEST

Location: Bangalore · On-site, 5 days/week in office

Experience: 1–3 years, in Product, Analytics, or Consulting Function:

Product Management

About Tap Invest

Tap Invest is India's leading Fixed Income Investment Platform, committed to empowering investors with secure and smart investment opportunities. Join us in the pursuit of Financial Freedom through our innovative approach to wealth creation. The Role As a Associate Product Manager at Tap Invest, you will own end-to-end product structure for your area - from framing the problem to shipping and measuring the outcome. You'll drive growth-centric features that move core metrics, and lead the infrastructural and platform changes that let the product scale reliably.

What You'll Do → Own end-to-end product structure — from problem framing and scoping to shipping and measuring outcomes. → Build growth-centric features that move activation, engagement, and retention metrics. → Lead infrastructural and platform changes needed to scale the product reliably. → Work closely with engineering, design, and stakeholders to turn strategy into shipped product. → Build high-impact product experiences that help users make smarter investment decisions. → Own outcomes, not just features or sprints. → Tackle complex, ambiguous problems across investments, user engagement, and more.

What We're Looking For → 1–3 years of experience in Product Management, Analytics, or Consulting. → Strong hands-on SQL skills — comfortable pulling and interpreting data independently. → Proven ability to scope problems and write clear PRDs from ambiguous inputs. → A strong sense of ownership — you drive things to closure without being told to. → Ability to lead with clarity, aligning engineering, design, and stakeholders around a shared plan. → Strong with data — comfortable using it to prioritize, validate, and course-correct.

Good to Have → Prior experience in Fintech or BFSI — a strong plus.  

About Starbond

Starbond is a growing direct-to-consumer brand focused on delivering high-quality products and an excellent customer experience. We are looking for a hands-on Marketing Manager who can turn data, customer insights, and strong execution into profitable growth.

About the Role

The Marketing Manager will own Starbond’s direct-to-consumer growth engine across paid acquisition, retention, lifecycle marketing, content, SEO, answer engine optimization (AEO), social media, conversion optimization, and agency performance. This role requires a strong command of unit economics—including customer lifetime value (LTV), customer acquisition cost (CAC), CAC payback period, gross margin, and contribution margin—and the ability to convert these metrics into sound growth decisions.

You will directly manage marketing agencies across Meta, Google, email, and AEO while leading the internal Marketing team, setting clear performance standards, and giving the CEO timely visibility into results, risks, and recommended actions.

Key Responsibilities

DTC Growth and Customer Acquisition

• Develop and lead the DTC acquisition strategy across Meta Ads, Google Ads, Shopify, email, SEO, social media, Amazon alignment, and other relevant channels.
• Manage marketing for profitable growth—not revenue or ROAS alone—by incorporating product margin, contribution margin, retention, and customer quality into decisions.
• Establish acceptable CAC thresholds by product, customer segment, campaign, and channel, and recommend when to scale, restructure, reduce, or discontinue investment.
• Align advertising, creative, landing pages, offers, product positioning, inventory availability, and operational readiness.

LTV, Retention, and Lifecycle Marketing

• Maintain a clear and consistent LTV methodology using customer revenue, purchase frequency, retention, gross margin or contribution margin, and cohort data.
• Analyze LTV and retention by acquisition source, product, cohort, and customer segment, and use the findings to improve channel and offer decisions.
• Lead strategies that improve repeat purchase rate, purchase frequency, average order value, cross-sell, replenishment, retention, and win-back performance.
• Oversee email and lifecycle marketing quality, segmentation, deliverability, revenue contribution, and customer communication accuracy.

Paid Advertising and Conversion

• Oversee paid media strategy, budget pacing, campaign structure, audience strategy, creative testing, attribution, and landing-page performance.
• Establish clear testing, scaling, optimization, and stop-loss rules, and require decisions to be supported by sufficient data and financial context.
• Review performance at the channel, campaign, audience, creative, product, and cohort levels.
• Partner with the Web Developer on Shopify priorities, site performance, conversion rate optimization, tracking, and quality assurance.

Agency and Vendor Management

• Directly manage marketing agencies across Meta, Google, email, and AEO, including scopes of work, deliverables, timelines, communication standards, SLAs, KPIs, reporting, ownership, and escalation procedures.
• Use agency scorecards and recurring performance reviews to track KPI attainment, SLA compliance, output quality, timeliness, efficiency, and business results.
• Require root-cause analysis and time-bound corrective action plans for missed targets, SLA breaches, quality issues, reporting gaps, or inefficient spend.
• Independently validate agency recommendations and recommend contract expansion, renegotiation, reduction, replacement, or termination when appropriate.
• Ensure Starbond retains access to and ownership of advertising accounts, data, dashboards, creative files, documentation, and intellectual property.

Content, Creative, and Brand

• Maintain an active content and creative pipeline supported by clear briefs, owners, deadlines, QA standards, and success metrics.
• Ensure reliable content-production support is available when external resources are required.
• Create a structured process for testing creative concepts, hooks, formats, messages, offers, and calls to action.
• Protect product positioning and perceived value by avoiding excessive reliance on discounting and ensuring marketing claims are accurate and supportable.
• Ensure approved assets are properly named, organized, and stored in company-owned systems.

Team Leadership, Process, and Reporting

• Lead the internal Marketing team by setting clear responsibilities, deadlines, quality standards, KPIs, communication expectations, and individual performance targets.
• Conduct regular coaching, one-on-ones, performance reviews, and accountability conversations; identify skill gaps and coordinate development or corrective action with HR.
• Make timely recommendations regarding training, role clarity, workload changes, reassignment, or other performance actions when standards are not met.
• Create and maintain marketing processes, approval flows, reporting definitions, campaign documentation, and quality-control systems.
• Maintain a weekly marketing scorecard that distinguishes leading and lagging indicators and explains what changed, why it changed, and what action is required.
• Proactively escalate material risks and present concise, financially grounded recommendations to the CEO.

What Success Looks Like

• Marketing data, forecasts, campaign reports, creative briefs, and recommendations are accurate, validated, and financially grounded.
• Campaigns, agency deliverables, reports, corrective actions, and launches are completed on time, with blockers escalated early.CAC, LTV, LTV:CAC, MER, ROAS, contribution margin, retention, and cohort performance are consistently defined and used to guide decisions.
• Marketing investment produces profitable customer growth, stronger retention, faster learning, higher-quality execution, and stronger brand protection.
• The Marketing team and external agencies operate with clear ownership, measurable standards, and consistent accountability.

What We’re Looking For

• Proven experience leading DTC or e-commerce marketing across paid acquisition, retention, lifecycle marketing, content, and conversion optimization.
• Strong working knowledge of CAC, LTV, LTV:CAC, MER, ROAS, contribution margin, retention, cohort analysis, and marketing attribution.
• Experience managing Meta Ads, Google Ads, email marketing, SEO, AEO, Shopify, and agency partners.
• Demonstrated ability to manage budgets and make channel decisions based on profitability and customer quality.
• Experience leading and developing marketing team members, setting KPIs, and managing performance.
• Strong analytical judgment with the ability to challenge assumptions, validate agency recommendations, and translate data into clear actions.
• Excellent written and verbal communication, with a proactive and concise reporting style.
• Highly organized, accountable, and comfortable working in a remote, fast-moving environment.

About the Role

Work at the intersection of business and technology, supporting operations, data analysis, automation, and digital tools to improve efficiency and growth. 

 Responsibilities 

• Support business operations using tech tools (Excel, CRM, dashboards)  
• Analyze data and generate insights for decision-making  
• Assist in automation workflows and process improvements  
• Coordinate between tech and business teams  
• Help in implementing digital solutions and tools  

 Skills Required 

• Basic knowledge of Excel / Google Sheets  
• Good analytical and problem-solving skills  
• Understanding of business processes  
• Interest in technology and automation  

 Details 

• Duration: 3–6 months  
• Mode: Remote  
• Certificate + PPO based on performance