Associate Product Manager

Key Responsibilities:

Act as the first point of contact for all IT service requests via phone, email, or ticketing system.

Log, categorize, and prioritize incidents and service requests.

Assign and track support tickets to appropriate IT engineers or teams.

Follow up on open tickets to ensure timely resolution and user satisfaction.

Maintain communication with users regarding ticket progress and resolution.

Escalate unresolved issues to higher-level support or relevant departments.

Prepare and share regular reports on ticket status, resolution times, and performance metrics.

Assist in onboarding/offboarding processes by coordinating with the HR and IT teams.

Maintain and update documentation and standard operating procedures (SOPs).

Support audits by ensuring proper ticket records and documentation.

Responsibilities:

• Design, develop, and maintain responsive web applications using Node.js, Next.js, and React.js.
• Implement robust APIs and services using Node.js.
• Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Integrate data from various back-end services and databases.
• Manage and deploy applications on cloud platforms such as AWS, GCP, or Azure.
• Utilize version control tools such as Git to manage codebase changes.
• Implement continuous integration and continuous deployment (CI/CD) pipelines to streamline development and deployment processes.
• Stay updated with emerging trends and technologies in the software development industry.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-4 years of proven experience as a Full Stack developer.
• Strong proficiency in JavaScript/Typescript.
• Experience with cloud services (AWS, GCP, or Azure) and managing scalable applications in the cloud.
• Solid understanding of version control tools, preferably Git.
• Knowledge of CI/CD tools and methodologies.
• Excellent problem-solving skills and critical thinking abilities.
• Strong communication and teamwork skills.
• Ability to handle multiple projects and meet deadlines

• Extensive exposure to at least one Business Intelligence Platform (if possible, QlikView/Qlik Sense) – if not Qlik, ETL tool knowledge, ex- Informatica/Talend
• At least 1 Data Query language – SQL/Python
• Experience in creating breakthrough visualizations
• Understanding of RDMS, Data Architecture/Schemas, Data Integrations, Data Models and Data Flows is a must

Description:

For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats/day. 

We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems.  We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.

About the role :

This is a senior staff backend engineer role in the engineering team that designs, implements and maintains our state of the art product IllusionBLACK. The team is responsible for designing and implementing secure, highly performant and maintainable product.

Responsibilities:

• Architect, develop and maintain high performance, fault tolerant and scalable cloud hosted service using NodeJS
• End to end responsibility to continuously create and monitor the services you build
• Help design reusable and clean API's for our frontend React app
• Guide team members with handling complex issues
• You will also be responsible for database schema design and development of migration scripts
• Experiment with new technologies and ideas and help shape our stack and processes

Requirement:

• 10+ years professional SW development experience
• All our production applications are built with either Typescript or Python. You must have a strong understanding of NodeJS express apps written in Typescript and ES6
• Must have good experience with Python
• Solid experience with databases is a must. We use and love Postgres here at Smokescreen
• You should be able to design a complex database SQL schema normalized to 3NF on the back of a napkin at 3am in the morning
• Deep understanding and working knowledge of Redis cache
• Experience with Solr or Elasticsearch is a must. We use Solr for our event analytics exclusively
• Experience with AWS, Azure or GCP is a plus. We have a large distributed application running on AWS
• Experience with Docker/Swarm is a plus
• Experience in some stream processing platforms like Kafka/Redis stream is a plus

• Working knowledge of Node-Sync, callback hell and ways to control asynchronous behavior of Node functions.
• Strong command on ES6(EcmaScript) or Javascript and its concepts like prototypes, call back, closures etc
• Should have deep understanding of Native Node.js, Express.js, HAPI.js and middlewares.
• Candidates must have proper understanding and command on RESTful API development and consumptions.
• Candidates must know to use promises, async-await to control synchronization of business logic components.
• Candidates must have knowledge of JWT, oAuth and passport.js for user authentication.
• Candidates must have knowledge of GIT, Bit-bucket.
• Candidates must have knowledge of application deployment.
• Experience with NoSQL databases eg mongodb (preferred).

As a senior full-stack developer, you will contribute to our end-to-end supply chain platform. You'll work with all key stakeholders to deliver scalable, maintainable code and deliver amazing user experiences. We are building a design and process-centric culture where you'll play a key role in the implementation of the foundation of all our systems. Up for a challenge?

You are:

• A self-starter with a sense of what it takes to be successful as a team
• An agile - welcome change, do as little as possible and embrace continuous delivery
• Conscious about how quality is carried through from the UI to all layers underneath
• Passionate about design as a foundation of great user experience
• Opinionated, but flexible to accommodate the big picture

• Analyze requirements, provide estimates and deliver code in an agile setup
• Stay on top of all owned work and raise red flags as early as possible
• Define the architecture, best practices, and coding standards for a full-stack development
• Support continuous technical improvement by investigating alternatives and technologies and present them for architectural review 
• Motivate team members, coach junior members, and extend goodwill to other employees

Must have

• Prior startup experience, preferably with war stories to share
• 3-5 years of software industry experience
• Solid understanding of software design, development, testing, and problem-solving 
• Expertise in coding efficient, high quality, and modularized software 
• Expertise in React.js and related ecosystem
• Experience with GraphQL and other modern JS ecosystems
• Expertise in common design patterns and anti-patterns Javascript
• Experience with service-oriented architecture and microservices
• Expertise in relational and non-relational databases and expertise in at least one database system
• Experience with planning, execution, and maintenance of test infrastructure for backend workflows
• Knowledge of AWS
• Knowledge of Unix shell and source control systems and tools such as git 
• Strong technical leadership skills
• Strong communication skills
• Technical mentoring skills

Great to have

• Experience with CI/CD and setting up a monitoring infrastructure
• Experience with Flutter
• Interest in blockchain and computer vision-related ML systems
• Experience working on high traffic systems
• Bachelor’s degree in Computer Science or a related discipline

Kiko is looking for an experienced React Native developer to join our Engineering team. You will be working with our engineers to develop and maintain high quality mobile applications.

If you're passionate about mobile platforms and translating code into user-friendly apps, we would like to meet you.

As a Mobile developer, you'll collaborate with internal teams to develop functional mobile applications, while working

in a fast-paced environment. Ultimately, you should be able to design and build the next generation of our mobile

applications platform.

Responsibilities

1. Work as part of a small team to build React Native iOS / Android applications.

2. Architect, build and maintain excellent React Native applications with clean code.

3. Technical design of complex mobile applications.

4. Implement pixel perfect UI's that match designs.

5. Implement clean, modern, smooth animations and transitions that provide an excellent user experience.

6. Integrate third-party API's.

7. Write unit and integration tests.

8. Release applications to IOS and Google Play stores.

9. Work with native modules when required.

10. Ensuring the best performance and user experience of the application

11. Guiding team members for design and implementation tasks.

12. Co-ordinating end-to-end implementation.

13. Cooperating with back-end developers, designers, and the rest of the team to deliver well-architected and highquality solutions.

Desired Candidate Profile

1. 3+ years of professional experience working with React Native- Preferred

2. 3-6 years of professional software development experience

3. Meaningful experience working on large, complex systems.

4. Demonstrable portfolio of released applications on the App store and the Android market.

5. Ability to take extreme ownership over your and team’s work.

6. An understanding of React Native best practices and a commitment to following them

7. Ability to work through new and difficult React Native issues and contribute to libraries as needed

8. Ability to create and maintain continuous integration and delivery of React Native applications

9. A positive mindset and can-do attitude

10. Forensic attention to detail

11. Good hands-on experience in GIT