Associate Director – Technology Lead (Gurgaon)

Job description

We are looking for Customer Support Executive that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Roles and Responsibilities

• Interacting with customers over the phone, by email, or by chat to provide information and services
• Answering customer inquiries and complaints
• Handling customer issues and conflicts
• Escalating issues to the appropriate team
• Good understanding of Customer Support Business

Preferred candidate profile

- Graduates only

- Good communication skills

- Good understanding of NODE JS back-end development

- Strong understanding of Node.js and frameworks available for it

- Understanding of front-end technologies, such as React or Angular, HTML and CSS3
-Solid understanding of object-oriented development and design patterns.

- Good experience with AJAX, REST and JSON

- Experience with development practices such as Test-Driven Development and Continuous Integration
-Experience in Version Control Systems like GIT, Bitbucket
- Must have good problem solving and analytical skills.

- Must be a team player, having good communication skills, self-starter

- Ability to pick up new technology is needed.

Job Summary:

We are looking for a highly skilled and experienced Java Backend Developer with 4.5+ years of hands-on experience in backend development, system design, and API integration. You’ll play a key role in designing and building high-performance backend systems that are scalable, secure, and reliable. As a core member of the engineering team, you’ll collaborate closely with product owners, architects, and other developers to deliver quality solutions.

Responsibilities:

• Design and develop backend components, REST APIs, and microservices using Java and Spring Boot.
• Contribute to the architectural decisions and system design discussions.
• Write clean, efficient, and testable code following best practices.
• Optimize application performance, scalability, and reliability.
• Integrate third-party APIs and work with external systems.
• Participate in code reviews, mentor junior developers, and support the team’s technical growth.
• Work closely with DevOps to support CI/CD pipelines and deployments.
• Troubleshoot and resolve complex issues in production and non-production environments.
• Keep up with industry trends and advocate for best practices in backend development.
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Required Skills:

• 4.5+ years of hands-on experience in backend development with Java (Java 8 or above).
• Strong expertise in Spring Framework (Spring Boot, Spring MVC, Spring Data).
• Experience designing and consuming RESTful APIs and working with microservices architecture.
• Solid understanding of relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).
• Proficient with version control systems like Git and tools like Maven or Gradle.
• Familiarity with Docker, containerization, and cloud platforms (AWS/GCP/Azure).
• Experience with unit testing and integration testing (JUnit, Mockito, etc.).
• Good knowledge of software design principles, data structures, and algorithms.
• Excellent problem-solving skills and attention to detail.

ABOUT US

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.

RESPONSIBILITIES

• Be the First point of contact for support queries
• Be responsible for solving customer queries and tickets in timely manner.
• Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
• Log monitoring, event monitoring and resolving tickets in defined SLA.
• Apply updates and patches to keep the software up-to-date in line with organizational policies
• Provide support for installation and configuration.
• Monitor and identify areas of performance improvement
• Identify and write scripts for automating support tasks.
• Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

ESSENTIAL SKILLS

• Hands-On experience and skills in Linux operating system
• Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
• Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
• Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
• Experience in NoSQL or RDBMS technology is desirable
• Python/Node.js or relevant data processing programming experience is preferred.
• Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
• Knowledge of real-time data collection with various data sources.
• Experience in deploying scalable Elastic cluster is desirable

QUALIFICATION AND EXPERIENCE

• 2 -4 years of experience in technical support role.
• At least 2+ years experience working across multi-cultural and geographically distributed teams
• Experience in trouble shooting, maintaining and supporting production setup
• Engineering or equivalent degree
• Ability to interact effectively with customers for problem resolution.
• Sense of urgency and ownership to get problems solved in timely manner
• Attention to details.
• Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

LOCATION: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA

Company Intro

Java R& D Pvt. Ltd. is a fast-growing software development & consulting company, delivering expertise for IT solutions business processes and strategic consulting, through its global delivery and sourcing model. Our Parent company is headquartered at Fair fax, Virginia in the United States of America. Our clientele range from Fortune 500 companies to State, Federal, Small and Medium sized businesses from varied industries and domains.

Job Description

We are looking for enthusiastic candidates with excellent communication skills for the post of Process Manager / Leader for our company. We work in a culture where we move fast, take risks, and fear mediocrity. We maintain a young vibe and small company feel. Changes come fast for betterment still we maintain strong consistency.

Position: Process Manager / Process Lead

Type: Permanent (Full Time)

Location: Bhopal

Work Days: 5 days a week - Monday to Friday (permanent night shifts)

Timings: 6:00 pm - 3:30 am (DLS-7:00 pm-4:30 am)

Responsibilities:

1. End-to-end coordination for client interviews and tests during the pre-sales phase.

2. Understand client requirements and explain to the developers

3. Identify, Coordinate and work with developers to develop small sample code or POC usually 2-5 hrs tasks.

4. Prepare developers & conduct mocks for interviews, coding assignments and tests

5. Prepare and review technical write-ups, technical use cases for projects, and functional use cases for projects.

6. This is not a coding or a client-facing role.

Requirement:

1. Having 4 +years of experience in the IT/ ITES industry

2. Preference will be given to some exposure in either development/ Development Support environment.

3. Excellent interpersonal and communication skills.

4. Must be energetic, and proactive and should have multitasking ability.

5.Education: 60% Throughout (any graduate)

• Strong working experience in IOS application development is a must. First-hand experience of native mobile apps using Swift must.

• Experience with Swift, Swift UI, Unit test.

• Strong system design and architecture skills - specifically for IOS. Curiosity to tinker around, explore new paradigms and strongest for continuous improvement. Strong problem-solving skills.

• Understanding of network connections, Rest API's and scheduling. Strong knowledge about security standards (e.g. HTTPS) and privacy standards.

• Idea/experience of the unit and instrumentation testing in IOS. Optimizing app performance and memory consumption.

• Excellent code data knowledge, socket programming & debugging skills.

• Debugging apps using simulators and related tooling.

• Design and build advanced applications for the iOS platform, Swift and Objective - C.

• Integrate and consume web services (JSON, XML, etc.)

• Familiar with Version control system such as GIT.

Roles and Responsibilities

Immediate Hiring #SEO Analyst

• Develop and implement link building strategy
• Analysing keywords and competitors By SEO techniques
• Working knowledge of search engine optimisation practices
• Knowledge of ranking factors and search engine algorithms
• Multi Project Handling Experience must

Required Candidate profile

• Exp: 1 - 3
• ON page and OFF page optimisation - Experienced
• Only Immediate joiners or 15 Days

What is Hevo Data?

Ever wondered what Swiggy, Curefit, Lendingkart, and hundreds of other data-driven companies have in common? They all use Hevo Data’s fully managed Automated Pipelines to consolidate their data from multiple sources like Databases, Marketing Applications, Cloud Storage, SDKs, and Streaming Services, etc. 

Our mission is simple yet bold: Build a best in class technology product from India for the world!

We are a San Francisco/ Bangalore company with customers spread across 27+ countries in domains such as e-commerce, financial technology, and healthcare. 

Strongly backed by investors like Sequoia Capital, Chiratae, and Qualgro we have successfully raised $12M to date and are looking forward to our next phase of hyper-growth! 

Please visit our https://www.hevodata.com/">website to know more about us

What problem is Hevo Data trying to solve?

Organizations want to leverage their data to make smarter business decisions. However, they struggle a lot to integrate data residing within multiple silos. 

As a prerequisite to generating business insights, data needs to be prepared for analysis. This requires businesses to invest additional engineering bandwidth to build and maintain systems to fetch, clean & transform this data. Hevo Data makes this process easier for businesses by cutting down the amount of time spent in extracting and preparing data from a few weeks to a few minutes through a No-Code Platform.

To know more about our Product, please visit https://www.youtube.com/watch?v=p0XGLDgvCo8&;t=122s">Our Product

What will be your role as Sales Rockstar at Hevo?

Hevo is hiring for a passionate sales development representative with an eagle-eye view who can identify the right prospects in need of our solution to make their life easy. You should be on top of the qualified leads and engage with prospects. Introduce and position Hevo as a one-stop solution for all their data integration and pipeline needs.

1. Identify, qualify, and develop new business opportunities to achieve our sales objectives.
2. Perform market research and analysis to identify and develop potential customers.
3. Generate high potential leads through discovery calls, LinkedIn, and email campaigns and grow a pipeline to meet the requirements of the sales targets.
4. Conduct product presentations, discovery calls, and nurture them for graduation.
5. Collaborate with the Marketing team, Account Executives, Global Operations, and Solution Engineers to develop strategic sales initiatives.
6. Prepare sales forecasts reports and track key account metrics. 

What are we looking for?

1. 2+ years of experience in generating outbound leads to North America, EMEM, ANZ region.
2. Excellent interpersonal and communication skills.  
3. Self-driven and resilient to unprecedented challenges. 
4. Prior experience in SaaS / IT Product/ IT Services experience. 

Why join us? 

1. You aspire to be the best in everything that you do.
2. You are thrilled about committing to an audacious goal and delivering it
3. You have a curiosity for the data and analytics space.  
4. You want to be part of a rocketship, learning with the best talent and growing in your career
5. You want to make a difference and provide best-in-class technology product to the world

What will we offer?

1. Competitive salary
2. Performance-based bonus
3. Company-paid medical insurance for you and your family
4. Flexible vacation policy 
5. Work from home policy

To know more about the fun times we have please visit https://www.youtube.com/channel/UCPVO-tBqfnBtarXf8DvPrNg">Life at Hevo 

Peekaboo is looking for a dynamic B2C marketing professional to drive marketing and outreach for the brand. The person will be responsible for building Peekaboo’s mindshare and recall among its target audience. He/she will be responsible for all digital assets, outreach and communication including SEO, content marketing, social media, email campaigns, and website and analysis and reporting on these.

• Overall responsibility for digital marketing and inbound lead generation strategy
• Plan and execute multiplatform digital marketing & BTL campaigns as required
• Understand business objectives and revenue goals, as part of the strategy development process
• Plan and run conversion testing and other experiments
• Be the point of contact for related vendors and agencies, as needed
• Develop and execute an ongoing promotion strategy – PPC and organic
• Act as our community manager on our social media accounts
• Ideate and create content for SM and/or brief creative/content team on what content is to be created.
• Create and maintain a marketing calendar, especially for SM content creation and scheduling
• Responsible for ensuring the timely creation and posting of such content
• Own the creation of landing pages and other conversion opportunities
• Report on key results and other predetermined KPIs on a regular basis, such as website traffic, lead generation, revenue attribution, and so forth
• Oversee paid media advertising campaigns on Google, Instagram, Facebook, and so on
• Be responsible for website performance & uptime, with a focus on optimizing for user experience

• Sustained inbound marketing funnel for new customer acquisition
• Mutually agreed targets for revenue generation
• Increased brand awareness and recall with
• Increase user engagement on company assets and social media pages
• Collaborate with other team members to come up with effective promotions

• Exceptional creative and project management skills, with a keen eye for detail.
• Comfortable working in a fast-paced, deadline-driven environment.
• Self-directing and agile, with the ability to quickly pivot strategies, as needed.
• 2 – 4 years of experience with digital marketing for a consumer brand.
• Familiarity with creating and running PPC / PPL / Retargeting campaigns
• Passionate, creative thinker with exceptional analytical skills.
• Team player with superb collaboration and communication skills.
• Ability to excel under minimal supervision, while reporting results and conferring with superiors on unusual matters and seeking feedback as needed