Associate Director – Technology Lead (Gurgaon)

About E2M:

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing .Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together .If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

Role Overview:

We are seeking a highly skilled and client-centric AI Consultant/AI Adoption Specialist to join our growing team. In this pivotal role, you'll serve as a vital link between our clients' strategic objectives and the transformative power of AI. You'll primarily focus on understanding their needs, scoping opportunities, and architecting actionable AI roadmaps.

Key Responsibilities:

• Collaborate closely with clients to understand their challenges and identify opportunities to apply AI.
• Assess client requirements and prepare solution strategies using AI tools and methodologies.
• Work with internal teams to design, propose, and help execute AI-powered solutions.
• Provide AI-based recommendations that align with the client’s business objectives.
• Communicate technical possibilities in a business-friendly manner to decision-makers.
• Take ownership of the client journey from discovery to implementation and support.
• Stay updated with AI trends, tools, and real-world use cases that can benefit clients.

Required Skills & Qualifications:

• Minimum 2+ Years of hands on experience into Custom AI Development.
• Minimum 3+ years of experience in roles like Project Manager, Customer Success Manager, or Account Manager, preferably in a service-based company or digital agency.
• Strong understanding of AI concepts, trends, and tools (e.g., NLP, ML, Chatbots, Automation, native cloud technologies).
•  Some hands-on experience in AI projects – either through execution, coordination, or implementation.
• Ability to manage multiple client engagements and communicate effectively with both technical and non-technical stakeholders.
•  Strong problem-solving mind set with the ability to translate business needs into AI opportunities.
• Flexible to work with international clients, especially in the US time zone as needed.

Role Description:

We are seeking a friendly, organized, and proactive Front Desk Executive to be the first point of contact for all visitors and clients. In this role, you will ensure a smooth and welcoming experience for all visitors, students, and staff. The ideal candidate will possess excellent communication skills, have a professional demeanour, and thrive in a fast-paced environment.

Key Responsibilities:

• Greet and assist visitors, students, and clients in a professional and friendly manner.
• Answer phone calls and emails, directing inquiries to the appropriate departments.
• Maintain the front desk area, ensuring it is always clean, organized, and welcoming.
• Schedule and coordinate appointments and meetings for staff members.
• Handle incoming and outgoing mail, packages, and courier services.

Qualifications:

• Bachelor’s degree or equivalent.
• Proficiency in English & Kannada (both written and spoken).
• 0-2 years of experience in a similar role (freshers are welcome to apply).
• Good organizational and time-management skills.
• Ability to multitask and work in a dynamic, fast-paced environment.
• Basic knowledge of office software (MS Office, email, etc.).

CTC & Benefits:

• CTC: Up to 23,000 per month
• 30 Annual Leaves + 20 Govt. Holidays
• Laptop and Phone Provided
• PF, Health Insurance
• Team Lunches and Outings
• Great Job Satisfaction
• Learning & Personal Development Opportunities

Bachelor’s degree in Computer Science, Information Systems or related field and/or equivalent relevant experience  Three years of progressively challenging experience working as a CC&B suite Senior Developer in solution architecture, project management, system design, development testing, implementation and support  Advanced knowledge in CC&B Java, C2M, Oracle Database, CC&B data model and Oracle Utilities Application Framework  Proficient in usingHibernateQuery Language, XAIIWSWeb Services, CCB Configuration Tools, web-based languages(e.g., HTML, XML, SOAP, JavaScript, etc.) and UNIX • Extensive experience with Oracle Utilities SDK and Eclipse 3.7 and with writing high performance, multi-threaded, critical java applications over large databases including Oracle 10g and Oracle 11g.  Proficient working knowledge of SQL and relational database concepts and developing stored procedures in Oracle 10g and Oracle 11g  Knowledge and understanding of software development life cycle and industry best practices  Proficient in the use of MicrosoftOffice applications  Experience should include multi-product implementations (CC&Bintegrations with MWM, MDM, WAM, CSS, etc).  Must have experience with other integrations involving the XAI IWS interfaces  Must have in-depth knowledge of field order and field activities workflow, configuration and writing custom services  Must have prior experience implementing MWM (mobile workforce) or any other third party workforce tool with CC&B  Must have prior experience implementing CC&Bwith a customer portal 

Summary of this position

We are actively looking for individuals with high energy to actively drive the sales efforts for the automation services (RPA and AI) in our focus regions (the US, Australia, and India). The business development executive will be responsible for building the pipeline within the target verticals (Financial services). This position requires candidates to have strong communication skills, a self-motivated approach, and results-driven.

The position will report directly to the Head or Operations and has the potential to grow and establish into lead roles.

What we are looking for,

• Coordinate with the marketing team in running targeted campaigns through multiple channels and drive traffic for potential prospecting
• Actively connect with the identified leads through emails and calls as appropriate within your market or geographic area to build and establish the initial connection by scheduling a meeting for the solution team to connect and explore opportunities for automation.
• Ensure a healthy and robust pipeline of opportunities. Connect with potential prospects periodically to nurture and mature the relationship towards a successful deal closure.
• Identify potential clients, and the decision-makers within the client organization.
• Research and build relationships with prospects and existing clients for referrals and new opportunities.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Through regular competitive analysis identify and develop unique selling propositions to position and differentiate.
• Forecast sales targets and ensure they are met.

​We expect the candidate to have,

• Bachelors or Masters Degree. This is a mandatory requirement.
• Excellent communication skills. This is a mandatory requirement.
• Minimal of 2 to 3 years of experience in sales and marketing, preferably for US and Australia markets.
• Preferably good experience in promoting and selling software products and services.

Employment type

This is a Full-time position with added benefits – Provident Fund (PF), Paid Time Off (PTO) and Health Insurance

Where would they be working

Office location is Coimbatore, India. Currently we are open for candidates working remotely but by June of 2022, we will need you to work from our office location.