Associate Director - Biddable

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

Social media handling - Using platforms like Instagram, Facebook, LinkedIn, YouTube, Twitter (X).

Content creation - Creating engaging posts, captions, and stories.

Video editing (basic) - Using tools like CapCut, Premiere Pro, or similar.

Digital marketing basics - Working on SEO, hashtags, keyword research, and analytics understanding.

Who can apply:

Only those candidates can apply who:

• are available for the internship

• can start the internship immediately

• are available for duration of 6 months

• are from Bhopal only

• have relevant skills and interests

Stipend:

INR₹ 5,000 /month

Other perks:

Certificate, Letter of recommendation

Skills required:

Video Editing, Digital Marketing, Search Engine Optimization (SEO), Canva and Video Marketing

Other Requirements:

Be from Bhopal or within a commutable distance.

Have relevant skills and interests aligned with the role.

Only serious and committed candidates should apply.

Manual and Automation testing

CICS( MAINFRAME)

TOSCA

SQL and Playwright are desirable

Years of exp – 6+ yrs

Location – Chennai & Pune

Work Mode – 5 days WFO

Notice Period – Immediate Joiners

• Experience  4 - 8 years
• Key Skills for Software Developer C++, Linux :
• - Looking only for candidates who can join immediately or max 10 day
• - should be able to work independently with no handholding
• - the ability to work with C/C++ code on Windows/Linux platforms
• - Database knowledge of MSSQL, Oracle, MySQL/MariaDB, ideally other ones too: Saphana, Teradata, Postgres.
• - Ability to work on their own fixing defects
• - should be able to understand secure coding practices
• - should have the Ability to work independently and with the team across different time zones

Bullspree is an experiential stock market gaming and learning mobile app. Founded by seasoned stock market professionals and IIT Alumni. With the vision to make stock market knowledge accessible to every Indian household, Bullspree is on a bull run. The venture is backed by renowned Industry Veterans and covered by leading media agencies.

About the role: 

This is the role of the VP of Technology at Bullspree that is expected to work closely with the founders to drive the day-to-day technology development at Bullspree. There is no bar in compensation for deserving candidates. Get in touch if you think this sounds interesting to you.

Desired Skills: 

• Bachelor's/Master’s degree in Computer Science or equivalent streams from Top Tier Institutes.
• 3 – 7 years of experience in designing and developing highly scalable, high performance and fault tolerant mobile application products with infrastructure hosted on Cloud 
• Proficiency in developing ReSTful APIs, flutter, mobile libraries, Android OS, App Development language (PHP/Kotlin/Java/JavaScript or equivalent) 
• Knowledge of Cloud Services, Containers, Databases, disaster recovery, and message queues (Kafka / RabbitMQ) is highly preferable.
• Experience with DevOps and delivering into cloud-based environments using standard CI/CD tools (Jenkins, Artifactory, Spinnaker, SonarQube) and best practices 
• Good proficiency in SQL 
• Good understanding of database technologies like MySQL, MongoDB, Redis, Cassandra, etc. 
• Sound debugging skills with the ability to identify performance bottlenecks and drive optimization efforts 

Good to have: 

• Strong experience working with multi-cloud (AWS/GCP/AZURE), Docker, and container orchestration technologies such as Kubernetes and Terraform 
• Good understanding of observatory tools and logging 
• Enthusiasm for open-source contribution 
• Previous experience working in an environment with microservices 
• Knowledge of IT security 
• Experience in distributed and big data technologies

• Back-end software development
• Software engineering and designing data models and write effective APIs
• Working together with engineers and product teams
• Understanding business use cases and requirements for different internal teams
• Maintenance of existing projects and New feature development
• Consume and integrate classifier/ ML snippets from Data science team

What we are looking for:

• 2+ years of industry experience with the Python and Django framework.
• Degree in Computer Science or related field
• Good analytical skills with strong fundamentals of data structures and algorithms
• Experience building backend services with hands-on experience through all stages of Agile software development life cycle. 
• Ability to write optimized codes,debug programs, and integrate applications with third party tools by developing various APIs
• Experience with Databases.
• Experience with writing REST-APIs.
• Prototyping initial collection and leveraging existing tools and/or creating new tools
• Experience working different types of datasets (e.g. unstructured, semi-structured, with missing information)
• Ability to think critically and creatively in a dynamic environment, while picking up new tools and domain knowledge along the way
• A positive attitude, and a growth mindset

Bonus:

• Experience with relevant Python libraries such as Requests, sklearn, Selenium
• Hands on experience in Machine learning implementations
• Experience with Cloud infrastructure (e.g. AWS) and relevant microservices
• Good Humor

• Good knowledge of SQL and related databases, with a preference for those with MySQL experience.
• Excellent knowledge of the basic PHP 7 or web server exploits along with their solutions.
• Experience building or maintaining a CMS.
• Knowledge of MVC frameworks.
• A detailed understanding of database design and administration.
• Proficiency when it comes to code versioning tools.
• The ability to integrate a variety of data sources and databases into a single system.
• Proficiency when it comes to code versioning tools.
• Work closely with the IT team in completing projects.
• Troubleshoot and fix any issues relating to PHP programs.
• Ensure smooth operations of web processes and infrastructure.
• Create scripts to facilitate client systems to meet performance and objectives.
• Test and develop software for client applications.
• Create documentation for software created.
• Utilize source debuggers and write or modify client software.
• Produce results effectively and within the deadlines set.

Responsibilities

• Perform a mix of maintenance, enhancements, and new development as required
• Work in a data analyst role and with business intelligence applications
• Document features, technical specifications & infrastructure Responsibilities
• Work cross-functionally to convert business needs into technical specifications

Qualifications

• 3+ years' of experience in web development and software design.
• Proven experience as a PHP developer in a competitive environment.
• Strong knowledge of PHP coding and web-based applications.
• Good understanding of website integration and software creation.
• Excellent verbal and written communication skills.
• Able to follow clear instructions according to client demands.
• Expertise in front-end technologies (HTML, JavaScript, CSS), PHP frameworks, and MySQL databases.

Roles & Responsibilities:

We are looking for a Senior PHP Developer Having expertise in Laravel, Codeigniter & Rest API's

Role Includes -

• Develop, record, and maintain cutting-edge web-based PHP applications.

• Work on Product Development / Enhancements and Bug Fixings.
• Prepare and maintain all applications utilizing standard development tools.
• Develop back-end data services and contribute to increasing existing APIs.
• Coordinate with co-developers and keep project managers well informed of the status of development efforts.
• Understanding of MVC design patterns
• Ability to work individually as well as in a team.

Requirements:

• Expertise in Laravel, Codeigniter, MySQL, MongoDB & Rest APIs
• Thorough in Object-oriented concepts.
• Knowledge of Amazon AWS Cloud services.
• Knowledge of Restful Web services.
• Knowledge of AngularJs or React is a big plus.
• Looking for Immediate Joining

Skills:

• Frameworks Laravel, Codeigniter
• Databases like MySQL and MongoDB