Assistant Director

Position Responsibilities

●      Answer technical support phone calls on software/hardware.

●      Respond in writing via email to cases entered into an online self service portal.

●      Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.

●      Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.

●      Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.

●      Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.

●      Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.

●      Periodic Installation and Training of software/hardware for clients via remote connection.

Position Requirements

●      Able to work patiently with end-users of both a technical and non-technical background.

●      Strong team player and solution oriented.

●      Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.

●      Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.

Knowledge and Skill Requirements

●      Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)

●      Basic Working knowledge of PC networking, including Network+

●      Familiarity with PC remote control software.

●      Familiarity with google workspace, including docs, sheets, gmail

●      Good analytical problem solving skills.

●      Experience with the standard MS Office suite, including MS Word, Excel and Access.

●      Experience with iPadOS, iOS, MacOS, Android

We are looking for a dynamic and results-driven International Telecaller to join our team. The candidate will handle outbound calls to potential and existing clients across global markets, providing product or service information, addressing inquiries, and closing sales opportunities.

We are seeking a highly skilled and experienced Senior Python Developer to join our team. As a Senior Python Developer, you will be responsible for developing and maintaining high-quality code for our software projects. You should have strong expertise in Python programming and extensive experience with microservices architecture. Your role will involve collaborating with cross-functional teams, implementing best practices, and ensuring the delivery of robust and scalable solutions.

Responsibilities:

• Develop, test, and maintain high-quality Python code for our software projects.
• Design and implement microservices architecture for scalable and efficient applications.
• Collaborate with cross-functional teams, including product managers, designers, and other developers, to understand requirements and deliver optimal solutions.
• Participate in code reviews to ensure adherence to coding standards and best practices.
• Identify and resolve technical challenges and performance issues.
• Optimize existing code and improve system performance.
• Contribute to architectural discussions and propose innovative solutions.
• Stay up-to-date with the latest trends and technologies in Python development and microservices.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 2+ years of professional experience as a Python developer, with a focus on building robust and scalable applications.
• Strong understanding of microservices architecture and experience working with related technologies (e.g., Docker, AWS, service discovery,Jenkins).
• Solid knowledge of Python frameworks (e.g. Django) and libraries commonly used in microservices development.
• Experience in developing RESTful APIs and working with third-party API integrations.
• Proficiency in database systems, such as MySQL or MongoDB.
• Familiarity with code versioning tools (e.g., Git) and CI/CD pipelines.
• Strong problem-solving skills and ability to handle complex technical challenges.
• Ability to write clean, maintainable, and testable code following best practices.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

Preferred Qualifications:

• Experience with cloud platforms (e.g., AWS).
• Knowledge of message queue systems (e.g., RabbitMQ, Kafka, SQS).
• Familiarity with tools (e.g., Airflow, ELK).
• Previous experience in mentoring and providing technical guidance to junior developers.
• Contributions to open-source projects or active participation in developer communities.

We are looking for an experienced Backend Engineer to join our Technology team. You will be responsible for the server-side of our web applications. You’ll be working closely with our engineers to ensure system consistency and improve user experience.

You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

Skills and Expertise

• Strong experience with backend technologies (PHP / Laravel framework)
• Deep understanding of REST API design and WebSockets
• Confident handling of Git, IntelliJ/Eclipse, Docker and/or Kubernetes, Maven, Jenkins or comparable tools
• You have knowledge in the development of a micro service architecture with modern technologies
• Apply software best practices such as CI/CD, TDD and clean code principles
• Eager to learn new technologies and concepts and aspiration to constantly improve yourself
• Experience in working with APIs, both third-party and custom written
• Good understanding of applications building and debugging with reusability and modularity in mind
• A structured, creative, and solution-oriented way of working

Responsibilities

• Work with development teams and product managers to ideate solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve the product

Responsibilities

• Create and federate audience segments; both ad hoc using SQL and via internal CDP, to support business units and power their digital marketing channels
• Build, maintain, and troubleshoot Github jobs and Salesforce Marketing Cloud automation that power our scalable recurring communications, such as lifecycle touchpoints and surveys
• Work across numerous internal and external marketing platforms (Salesforce Marketing Cloud, Audience Platform, publisher, and social partners, etc)

Qualifications

• Intermediate SQL programming experience required
• Minimum 2 years’ experience working with relational databases
• Ability to collaborate and communicate effectively with a diverse group of partners including marketing, technical teams, and agencies
• Familiarity with CRM platforms (eg Salesforce Marketing Cloud) and publisher/social partners (eg Facebook, DV360)

As a senior full-stack developer, you will contribute to our end-to-end supply chain platform. You'll work with all key stakeholders to deliver scalable, maintainable code and deliver amazing user experiences. We are building a design and process-centric culture where you'll play a key role in the implementation of the foundation of all our systems. Up for a challenge?

You are:

• A self-starter with a sense of what it takes to be successful as a team
• An agile - welcome change, do as little as possible and embrace continuous delivery
• Conscious about how quality is carried through from the UI to all layers underneath
• Passionate about design as a foundation of great user experience
• Opinionated, but flexible to accommodate the big picture

• Analyze requirements, provide estimates and deliver code in an agile setup
• Stay on top of all owned work and raise red flags as early as possible
• Define the architecture, best practices, and coding standards for a full-stack development
• Support continuous technical improvement by investigating alternatives and technologies and present them for architectural review 
• Motivate team members, coach junior members, and extend goodwill to other employees

Must have

• Prior startup experience, preferably with war stories to share
• 3-5 years of software industry experience
• Solid understanding of software design, development, testing, and problem-solving 
• Expertise in coding efficient, high quality, and modularized software 
• Expertise in React.js and related ecosystem
• Experience with GraphQL and other modern JS ecosystems
• Expertise in common design patterns and anti-patterns Javascript
• Experience with service-oriented architecture and microservices
• Expertise in relational and non-relational databases and expertise in at least one database system
• Experience with planning, execution, and maintenance of test infrastructure for backend workflows
• Knowledge of AWS
• Knowledge of Unix shell and source control systems and tools such as git 
• Strong technical leadership skills
• Strong communication skills
• Technical mentoring skills

Great to have

• Experience with CI/CD and setting up a monitoring infrastructure
• Experience with Flutter
• Interest in blockchain and computer vision-related ML systems
• Experience working on high traffic systems
• Bachelor’s degree in Computer Science or a related discipline

• BS/MS in Computer Science or Engineering.
• 8+ years of experience in software development in an object-oriented language such as Java, .NET or Node.Js
• Exceptional design, coding, and problem-solving skills, with a bias for architecture at scale.
• Experience with HTML5, JavaScript, TypeScript, front-end technologies like AngularJS, Redux / React and upcoming web technologies.
• Real-world experience developing large scale commercial services with robust performance, resiliency, and telemetry, delivered both Online and OnPrem.
• Strong knowledge of computer science, algorithms, and design patterns.
• Ability to appreciate complex problems with a thorough design.