Application Support Executive

● Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

● Fulfills tasks set out by the Management, specifically from the office of the Business Development Director;

● Follows the company rules, regulations and guidelines;

● Support and assist the Business Development Unit in terms of calendar, appointment, organization of meetings, documentation, event preparation, team coordination, correspondences, legal document process, minutes of the meetings, business trips and other tasks in relation

● Create and maintain an effective filing management system for all documents, records and reports for the CEO;

● Directly coordinates with the company heads and managers regarding business related matters as delegated by the CEO such as, but not limited to the following;

○ Monitor and follow up committed deliverables; ○ Securing pertinent documents or requirements related to business matters as authorized by the CEO;

○ Manage and protect confidential files of the CEO;

○ Organize and update files/ legal documents of the CEO;

○ Handles special projects that may be assigned from time to time;

○ Performs any tasks or work required by the Chairman/CEO.

The specific responsibilities and requirements for an Admin Executive cum Professional Assistant support for Managers in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.

Php 70000

Work Experience Requirements

● Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.

● Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, and external partners.

● Expert level written and verbal communication skills.

● Demonstrated proactive approaches to problem-solving with strong.

● Highly resourceful team player, with the ability to also be extremely effective independently.

● Forward-looking thinker, who actively seeks opportunities and proposes solutions.

● Bachelor's degree required, preferably a graduate of Business Administration, Accountancy, or Finance.

● Strong work tenure of five to 10 years of experience supporting C-Level Executives.

● Experience and interest in internal and external communications, and partnership development.

● Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, and Social Media web platforms.

● Willing to work office based and travel

1.      Core Responsibilities

·      Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform.

·      Work closely with other IT teams to help implement integrations from other platforms(like Monitoring tools: Nagios, Prometheus, Sematext, Dynatrace etc., )  into the ServiceNow ecosystem.

·      Attend important business meetings to gather information around projects pertaining to ServiceNow.

·      Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained.

·      Help to manage the platform to ensure a reliable seamless user experience.

·      Develop and maintain service catalogue items by collaborating with key stakeholders across the business.

·      Support the banks audit requirements around the ServiceNow platform by helping to provide reports and audits as required.

·      Support audit requirements and compliance to standards

·      Should have knowledge on creating customized Dashboards & Reports

·      Automation using ServiceNow (like Major Incident Management, Incident Reduction, Problem Management etc.,) , if any

·      Should be able to drive Service Improvement Plan’s in optimizing ServiceNow platform on their own

·      Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

2.      Experience Requirements

Essential:

·      4 to 6 years previous experience in ServiceNow administration OR Technical work on ServiceNow design and implementation is essential

·      4 to 6 years previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential

·      4 to 6 years previous experience or equivalent qualification in Service Now ITSM & ITOM is essential

·      8 to 10 years overall experience in IT is essential

Desirable

·      3 to 5 years’ experience in orchestration, service mapping is desirable

3.      Knowledge Requirements

Essential

·      Very good knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management processes

·      Very good knowledge of ITSM and ITOM practices is essential

·      Detailed knowledge of the ITIL/ITSM Best practices is essential

Desirable

·      Good understanding of CSDM is desirable

·      Good knowledge of the ISO 20K, 27K, 9K is desirable

·      Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable

About OJ Commerce: 

OJ Commerce is a fast-growing, profitable online retailer based in Florida, USA with a full-fledged India office based in Chennai driven by a sophisticated, data-driven system to run the operations with virtually no human intervention. We strive to be the best-in-class ecommerce company delivering exceptional value to customers by leveraging technology, innovation and brand-partnerships to provide a seamless & enjoyable shopping of high-quality products at the best prices to our customers.

Responsibilities:

Work with business-stakeholders to understand requirements, prototype, build and deploy it.

CRUD the backend code you own keeping maintenance, performance and security in mind.

Keep up breast of latest technologies and its ecosystem and adopt ones that aid safe product delivery at speed.

Automate the boring and mundane stuff for you prefer to be productive than being busy.

We are flat. Be responsible for professional growth of self and the team. 

• Tune application for performance.
• Take initiatives and manage change to work towards business goals at speed without compromising safety.
• Coach full-stack developers on backend skills.
• Provides problem resolution support, specific to application issues, identifies and resolves problems in application software, determines symptoms and ensures accurate problem definition

Develop functional, architectural and other documentation as required for productive functioning of teams.

• Be the brand ambassador for OJ Commerce by speaking at meetups, conferences, etc.
• We are fluid. Be ready for changing dynamics in responsibilities from time to time. Exciting isn't?
• Take the lead in digital transformation of legacy applications.

What you need to shine?

• You have the prior experience in modernising legacy applications.
• You are a passionate hands-on developer with deep experience in building enterprise grade software in Microsoft ASP.NET Core, ASP.NET MVC, Web API, SOA, Micro-Services and RESTful Services with knowledge of SQL Server database.
• You have the ability to see and work on the big picture (Application Architecture) and devilish details (Complex Code).
• Strong experience in developing web applications using C#, VB.Net, .NET, LINQ, Net Framework 4.0, MVC 3/4/5, ASP.NET Web API, .Net Core etc.
• You are Cloud savvy, preferably Google Cloud.
• You have rich experience in Object-Oriented Programming (OOP) with good knowledge of practical design-patterns and its applications.

Hands-on experience in building SOA or Micro-services preferably on .NET Core.

Proven Architectural skills with high standards in Code quality

Knowledge of ReactJS/Typescript would be added advantage.

Practical experience in Agile development methodologies of using CI/CD.

Extreme Programming (TDD) experience is sought after by us.

What we Offer

• Greenfield opportunity to transform legacy backend applications to latest technology stack.
• Fast-paced start-up environment: This is not for the faint hearted; you need grit and passion as much as you need the core skills.
• Work in an interdisciplinary team where learning from one another and developing solutions cross-functionally is a key part of our culture.
• Golden opportunity to make history by making big business impact.
• Competitive salary to take good care of self and family.
• Insurance Benefits: Medical and Accident cover.
• Flexible Working Hours

• Define and execute the recruitment strategy for our India hub
• Directly source high caliber technical talent using tools like LinkedIn, GitHub, StackOverflow to name a few
• Manage the end of the end recruitment process from direct sourcing, interviewing, and offer negotiation 
• Partner with a variety of hiring managers to create robust interview processes
• Articulate company culture and values throughout recruiting process
• Use data and metrics to measure our performance and provide insights on how we can improve our recruiting efforts 
• Build talent pools of candidates for key disciplines like Engineering and Product
• Develop and implement a delightful candidate experience
• Partner with our global Talent Team and work on key strategic projects 

• You’ve got extensive experience as an internal recruiter in a high growth tech company/startup 
• You have strong knowledge of the talent market in India and know where to source high caliber candidates from 
• Proven track record in direct sourcing for candidates using a variety of tools
• You are confident managing and advising stakeholders on how to approach building their teams
• Experienced in building and utilizing a variety of recruiting tools and channels
• Strong ability to work in a fast-paced, dynamic work environment
• Strong ability to work in a team environment
• Excellent written and verbal communication

The interview process for this role is: 

• 30m interview with one of our Talent Team or Recruitment Partners
• 1h interview with Operations Lead
• Final interview with our Leadership Team

We can be flexible with the structure of someone's circumstances or timescales require it for good reason, just let us know! 

Please reach out if you have any specific requirements so we can be as accommodating as possible for you.