Application Support Executive

A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.

Requirements:

• Strong understanding of Nodejs & front-end Technology.

• Strong understanding of MEAN or MERN Stack.

• Strong knowledge of HTML, CSS, RWD, Javascript, and JQuery.

• Bring 1+ years of Experience in Node with typescript or React.

• Strong OOPS ( Object Oriented Programming ) concepts.

• Good knowledge of browser caching, working with cookies and Java scripts for faster website loads.

• Mean/Mern Stack Developer with hands-on experience in Node.js, typescript, and angular.

• Experience developing and improving REST APIs.

• Experience working with AWS Clouds/Azure.

• Experience building web UI dashboards and other self-service solutions.

• Relational DB knowledge (MySQL, PostgreSQL, Oracle, or SQL Server).

• NoSQL knowledge (MongoDB, Redis, Cassandra, or Hadoop).

• Ability to recite design patterns.

• Experience leading Agile projects and getting results in Scrum or Kanban teams and workflows.

• Experience with practices such as Test-Driven Development (TDD) is a plus

Job description:

As a relationship officer, you will meet the loan applicant, conduct an analysis of their requirement, help the customer with documentation and process their loan application in our partner banks. You will also maintain relationships with our partner bank’s branches to smoothly process applications and grow the business.

Job Specification

• Must be good in Communication (Language English, Hindi and the local language)
• Must be comfortable with traveling
• Must be interested in a field job

Job Requirements

• Should have a laptop and a phone
• Should own a bike
• Should be good with basic math like percentage calculation, mental multiplication etc.

Desired Candidate Profile

Job Title: Sales Development Representative           

Location: India –Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Sales

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” industry focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings.

About the Role

SaaS Labs is looking for an enthusiastic Sales Development Representative to join its Sales Development team. You will play a key role in driving new business by qualifying inbound leads and supporting various marketing-led campaigns.

You will report to the Sales Lead, however, feedback and coordination of resources with the sales and direct marketing teams are vital to success in this area. You will also provide support to the sales and the marketing teams as needed.

Responsibilities

• Qualify and develop inbound sales leads
• Respond to product queries on the chat channel
• Schedule demos between AEs and qualified prospects
• Run email campaigns to generate new sales prospects
• Drive attendance for marketing-led campaigns and events
• Cold calling efforts may be required to execute specific outbound campaigns
• Complete accurate tracking of communication with current and potential customers in the CRM

Basic Qualifications

• 1-2years’ experience in Lead Generation or Inside Sales at a SAAS company
• Bachelor’s Degree required
• Fluency in English
  
  

Preferred Skillsets

• Experience working with SalesForce.com or any other CRM
• Phone and interpersonal communication skills as well as organizational skills
• Experience working in global markets (US, UK & EMEA, ANZ & APAC) is a plus
• Experience with cold calling is a plus

Role 1 : Core Java

Experience  - 5 – 10 years

Location – Mumbai ( NKP) / Weworks

Primary Skills / Must have:

• Knows Java Programming Language (Java 7, 8) with Object-Oriented Design and Spring Framework. Understanding of RESTFul Services development.
• Has a good understanding of asynchronous requests, multithreading and related issues and ways to resolve them.
• Has a good understanding of web and web programming principles, cookies, sessions etc.
• Familiar with tomcat, servlet model and their limitations.
• Has a good understanding of basic algorithms and data structures.
• Good analytical skills, problem-solving skills and willingness to learn.
• Good communication and collaboration skills. Willing to ask questions.
• Team player.

 Secondary Skills / Desired skills

• Modern web development tools including JavaScript frameworks such as Angular JS and CSS frameworks such as Bootstrap.
• Familiarity with Git and Linux/Unix commands.

Role 2 – JAVA + Linux + SQL Server combination of skills - Bangalore

Experience  – 4 – 9 years

Location – Bangalore  ( RMZ Ecoworld)

Required Technical Skills:

• Strong Java experience.
• Experienced in Agile development lifecycle.
• Hands-on experience with Programming language: Python, and SQL
• Experience in database platforms : DB2/Sybase/MSSQL server.
• Working knowledge of Linux/Unix.
• Working knowledge of Java spring framework,Angular 7/8,GIT.

Desired Technical Skills:

• Working experience on Actimize RCM solution.
• Knowledge of testing automation tools like selenium.
• Good knowledge of Actimize AIS solution
• CI/CD

Required Aptitudes

• Ability to take on challenges and open to learning new technologies.
• Ability to work on multiple projects at the same time.
• Passion for innovation and find creative solutions to complex business problems.
• Team player.

Educational qualification and experience:

• Bachelor degree in engineering/computer science or MCA from recognized institution
• Minimum 3 years of development experience in required technical skills.

Role 3 – Java+ Spring + Azure  ( Mandatory)

Location – Bangalore

Experience – 4 – 7 years

Role 4 – Java Fullstack

Experience  - 5 – 9 years

Location – Mumbai ( NKP)

No of open role – 4

Mandatory Skills – Core Java , Full stack and Unix

Responsibilities Include:

Ø  Work closely with Business Analysts to understand User and Functional Requirements

Ø  Conduct Technical Design, create Design Prototype and Design Specifications. Be able to understand business needs and translate into technology solutions

Ø  Implement the requirements using the latest firm wide technologies and approved global solutions

Ø  Perform Unit Testing and, wherever applicable, collaborate with QA Engineer on System / Integration / QA / Regression / Performance / Capacity Testing, and create testing documentation

Ø  Coordinate with users on User Acceptance Testing and provide testing support

Required technical skills:

Ø  Minimum 3-4 years of hands-on experience in software development

Ø  Good programming skills using Java

Ø  Excellent relational database skills on Sybase / DB2 & Unix Shell Scripting

Ø  Good knowledge and solid experience in Agile software development

Ø  Good knowledge, skills and abilities to perform high quality software testing

Ø  Experience on Axiom / XML / SOAP / Informatica is preferred but not essential

Required professional skills:

Ø  Enthusiasm for and interest in learning and applying new technologies to solve real world business problems

Ø  Pursuit for perfect delivery quality in a zero-error-tolerance environment

Ø  Strong analytical and problem solving skills

Ø  Good communication skills including ability to explain technical issues to non-technical people

Ø  Highly organized, self-motivated, result-oriented, and proactive with capability to work with minimal supervision

Ø  A strong can-do attitude

Ø  Creative and flexible while observing policies, rules and standards

Demonstrate highly proficient written and verbal communication skills in the English language

Role 5 – Core Java / Java backend hands on developer

Location – Mumbai and Banglare

Experience  - 5  – 10 years /

Responsibilities

Work with development teams and product managers to ideate software solutions

Design client-side and server-side architecture

Build the front-end of applications through appealing visual design

Develop and manage well-functioning databases and applications

Write effective APIs

Test software to ensure responsiveness and efficiency

Troubleshoot, debug and upgrade software

Create security and data protection settings

Build features and applications with a mobile responsive design

Write technical documentation

Work with data scientists and analysts to improve software

Requirements

Proven experience as a Full Stack Developer or similar role

Experience developing desktop and mobile applications

Familiarity with common stacks

Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)

Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)

Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design

Excellent communication and teamwork skills

Great attention to detail

Organizational skills

An analytical mind