Application Support Executive

Job Title: DevOps Trainer

We are seeking a motivated and technically proficient DevOps Trainer with around 2 years of hands-on experience in DevOps practices and tools. The ideal candidate should be passionate about sharing knowledge and mentoring aspiring professionals on CI/CD, containerization, cloud infrastructure, and automation tools. A willingness to quickly ramp up on emerging technologies based on business needs is essential. The role also demands the ability to conduct engaging training sessions across both virtual and in-person formats.

Key Responsibilities:

• Conduct instructor-led training sessions on key DevOps topics such as:
• CI/CD pipelines (Jenkins, GitLab CI, etc.)
• Infrastructure as Code (Terraform, Ansible)
• Containerization (Docker, Kubernetes)
• Cloud Platforms (AWS/Azure/GCP basics)
• Monitoring and Logging tools (Prometheus, Grafana, ELK Stack)
• Design and update curriculum, training material, hands-on labs, and assessments
• Facilitate workshops, bootcamps, and real-world project simulations
• Guide and mentor students or professionals during their capstone projects
• Collaborate with the L&D team to continuously improve training delivery and learner engagement
• Stay updated with emerging tools and practices in the DevOps landscape

Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field
• Around 2 years of industry experience in a DevOps role or equivalent
• Proficiency in scripting (Bash, Python, or Shell)
• Solid understanding of version control (Git), CI/CD pipelines, and automation
• Good exposure to Docker and Kubernetes
• Basic knowledge of any cloud platform (AWS/GCP/Azure)
• Prior experience in training or mentoring (preferred but not mandatory)
• Strong communication and presentation skills
• Ability to explain complex topics in a simple and engaging way

Good to Have:

• DevOps/Cloud certifications (e.g., AWS Certified DevOps Engineer, CKA)
• Experience with LMS platforms and virtual labs
• Familiarity with Agile practices and DevSecOps

Position Overview:

As the Operations Manager, you will play a crucial role in ensuring that disabled individuals receive the best possible care and support from our team of associates. You will be responsible for managing the day-to-day operations, client relations, associate recruitment, training, and overall quality of services provided.

Key Responsibilities:

Onboarding

·       Create a team of associates who will visit the customers and provide services as mentioned in the introduction note. Will be responsible for onboarding this team.

Quality Assurance:

·       Establish and oversee quality assurance programs to monitor and evaluate the performance of associates.

·       Conduct regular assessments, feedback sessions, and performance reviews to maintain high standards of care.

Scheduling and Coordination:

·       Manage the scheduling and coordination of associates to ensure that clients receive timely and appropriate support.

·       Collaborate closely with the scheduling team to accommodate individual client needs and preferences.

Compliance and Regulations:

·       Stay informed about industry regulations and ensure that all operations adhere to legal and ethical standards.

·       Implement and enforce compliance protocols and guidelines.

Budget Management:

·       Efficiently manage the operations budget, allocating resources for recruitment, training, and ongoing support while maintaining cost-effectiveness.

Emergency Response:

·       Lead the development of emergency response protocols and ensure that associates are well-prepared to handle unforeseen situations while caring for disabled clients.

Continuous Improvement:

·       Seek feedback from clients, associates, and their families to identify areas for enhancement and innovation in the services provided.

·       Drive continuous improvement initiatives to enhance client outcomes.

Client Relations:

·       Build and maintain strong relationships with clients and their families.

·       Ensure that individual client needs and preferences are understood and met by our associates.

Associate Recruitment and Training:

·       Lead the recruitment process for associates, identifying candidates with the skills and empathy required to support disabled clients effectively.

·       Develop and implement comprehensive training programs to equip associates with the knowledge and sensitivity needed to deliver exceptional care.

Qualifications:

·       Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's degree preferred).

·       Proven experience of 4 -6 years in healthcare management, disability services, or a related field.

·       Strong leadership and team management skills.

·       Excellent communication and interpersonal abilities.

·       Knowledge of industry regulations and compliance standards.

·       Ability to analyze data and make informed decisions.

·       Compassion, empathy, and a genuine commitment to improving the lives of disabled individuals.

There are various job roles within software development, each with its own focus and responsibilities. Some common job roles include:

1. **Software Engineer/Developer**: This role involves designing, developing, and testing software applications or systems.

2. **Front-end Developer**: Front-end developers focus on creating the user interface and experience of websites or applications using languages like HTML, CSS, and JavaScript.

3. **Back-end Developer**: Back-end developers work on the server-side of applications, managing databases, servers, and application logic using languages like Python, Java, or Node.js.

4. **Full-stack Developer**: Full-stack developers have expertise in both front-end and back-end development, allowing them to work on all aspects of an application.

5. **Mobile App Developer**: Mobile app developers specialize in creating applications for mobile devices, often using platforms like iOS (Swift) or Android (Java/Kotlin).

6. **DevOps Engineer**: DevOps engineers focus on streamlining the development process by automating tasks, managing infrastructure, and ensuring smooth deployment and operation of software.

7. **Quality Assurance (QA) Engineer**: QA engineers are responsible for testing software to ensure it meets quality standards and is free of bugs or errors.

8. **UI/UX Designer**: UI/UX designers work on designing the user interface and experience of software applications, focusing on usability and aesthetics.

- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.

- High attention to details and have proven ability to manage multiple, competing priorities simultaneously

- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.

- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders. 

- Open to discuss the requirement with the client over a call/ in person meeting.

- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.

- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.

- Daily standup with various teams to track the progress.

- To oversee the development and improvement of customer service products or platforms within an organization

- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.

- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

1. Understand customer environment – Install Products, configure in customer Network and Troubleshoot problems faced during demonstration, Good understanding on network configuration, troubleshooting, Install devices in Customer environment & Diagnose issues in Windows & Linux O/S.
2. Understand the new requirements (Projects) and implement suitable solution by making suitable modifications in product hardware, software, driver and Firmware by coordinating with Business, Customization team members.
3. Conduct Training to partners and regional sales members regularly on current and new products and solutions.
4. To operate from Bangalore; Travel KA, AP-TS, TN & KL on regular basis and Support Regional Sales Members & Partners on Epson Products and Solutions.
5. Drive business as a product specialist by enabling the sales team
6. The candidate should have mid-level experience in IT solution designing, especially in networking with familiarity to security domain.
7. Good understanding of customer requirements and understanding of technical qualifications, solutions, compliances etc.
8. Willingness to continuously learn technology.
9. Work for meeting deadlines

Collaborate with business leads/managers, team members, RPO partners, recruitment agencies and other groups to run an effective recruiting unit

• Own planning and achievement of team targets, help team members on aspects like sourcing, quality checks, meeting their goals
• Implement weekly/monthly execution strategies through your team (5-6 members) to provide effective, in-time hires
• Work within predefined recruitment processes, also assess scope for improvement and build new methodologies
• Work on offer-generation, negotiation and post offer follow-up
• Continuously think and implement better candidate engagement practices (pre and post offer)
• Take initiatives to improve offer to join ratio and track necessary data trends
• Prepare team interview coordination plans and manage interviews in and out of Pune
• Work meticulously on ATS adherence and motivate the team to do so
• Work on data gathering, analysing and reporting, fetch meaningful hiring data trends

Required professional and technical expertise:

• Minimum 8 - 12years of experience in recruiting (preferably in IT corporates or Large RPO's)
• Must have worked on niche skills and targeted hiring (headhunting)
• Expertise in sourcing through social media channels and other innovative sourcing channels would be a plus
• Demonstrable experience in partner management and strength to hold difficult conversations with them
• Ambitious individual who can work under their own direction towards agreed targets/goals
• Demonstrated strong interpersonal skills, ability to lead a team