Regional Officer-ELAN Loans

Role: Customer Service Executive/Technical Support Executive

 

 

Responsibilities:

• Call Handling from Customers and resolving the issues.regarding printers, routers , email issues.
• Supporting the Query and do the needful.
• Reporting to the team lead.
• Proactive work to be done.

1. Generate Sales lead.
2. Meet sales benchmark and call handling quotas.
3. Follow communication procedures,guidelines & policies.
4. Excellent English communication & presentation skills.
5. Must have good convincing skills.

* Travel allowance
* Attractive incentive
* Freshers can apply
* Minimum 6 months of experience.
* English is a must .

Requirement Analysis

• Programming/Software Development
• Developer Testing
• Code Review
• Client Handling

-7+Years of experience Integration platforms or Robotic Process Automation(RPA)
-Experience in Python and sql
-Experience in software development
-Knowledge of the Software Development Life Cycle 
-Interpreting API documentation of cloud-based applications

About The Position:

The core of our Real Estate Tech ecosystem is the products we build and the Data that powers them. With a large number of products and business functions in place, Data flows massively into our backend. transactions, click events, uploads, updates, geospatial events, etc. flows in the system in large volumes and varieties. Constant monitoring of KPIs for all the product and business functions is an integral part of our success. As a product analyst, you will be an integral part of driving this success.

You will work closely with Product & Data Sciences to define KPIs, Report & Track them. You will breathe Data and with the spirit communicate to Business, understand problems, answer questions and create strategic solutions with Data. Your numbers and dashboards will drive business decisions, product enhancements & track product metrics.

An ideal candidate should possess strong analytical capabilities in Big Data with equal product & business acumen along with fluid communication abilities. They should have a strong quantitative/technical background, natural curiosity, and the ability to influentially communicate to senior leadership with numbers and strategic insights.

If you can talk numbers with people who run the shop, you are the one we are looking for.

What will you bring:

- Strong quantitative aptitude with a keen product inclination

- Passion for consumer products with an equal affection to Data

- Undergraduate and/or graduate degree in Math, Economics, Statistics, Engineering, Computer Science, or other quantitative fields

- Proven track record in quantitative analytics

- Proficient in SQL - the language of Data

- Strong foundations in Statistics - the grammar of Data

- Proficient in at least one of the following analytics tools - Pandas/R (Not Excel)

- Fluid scripting abilities with Python

- Strong understanding of the grammar of Data Visualization with the ability to make expressive reports and dashboards

- Strong interpersonal skills - verbal and written

- Strong understanding of experimentation methods (hypothesis testing, product experimentation, regressions, experimentation logic, and biases)

- Strong understanding of product growth optimization methods - tracking activity funnels, drop rates, outbound communication strategies like push, recommendations, emails, etc.

- Ability to function smoothly in a collaborative environment with Product, Business & Data Sciences

What we have to offer?

- An exciting and challenging working environment with passionate and enthusiastic people that builds an entrepreneurial mind-set.

- Be part of a start-up from the very beginning, work directly with founders, lead your area of expertise, build kickass products, and be a part of this exciting growth journey of changing the world.

- Best in class Salary

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on caste, race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Responsibilities

• Designing, coding, and debugging software using J2EE, Spring boot,Microservices ,AWS .
• Work closely with Solution architects to understand the architecture
  design and implement software designs accordingly.
• Improving the performance of existing software.
• Providing training to other engineers and code review.
• Maintaining and upgrading existing software.
• Recommending new technologies that can help increase productivity.
• Supervising and overseeing the technical aspects of projects.
• Investigating software-related complaints and making necessary adjustments to ensure optimal software performance.
• Regularly attending team meetings to discuss projects, brainstorm ideas, and put forward solutions to any issues.
• Mentioning Software engineers on correct coding practices.

**Work remotely / Work From Home with BigStep Technologies throughout your tenure**

Desired candidates must have 7+ years of total experience in backend development with good expertise in MEAN Stack (MongoDB, ExpressJS, AngularJS, Node.js) and JavaScript, along with strong development and coding skills, good analytical and problem-solving skills.

 

Roles and Responsibilities :

What You'll Do

• Create the system architecture for any product from scratch as well as drive it for more than one development teams
• Design and deliver solutions that enable fast and efficient deployment of quality code to production
• Document the architectural blueprint and end to end design through flowcharts and diagrams.
• Set coding standards for development teams and ensure all released code is following standards
• Oversee the code review process, performing reviews when necessary
• Establish strong communication channels and relationships with the development teams, supporting them throughout the release cycle
• Continuously evaluate the existing software to identify areas of improvement and ensure architectural integrity as additional features are added.
• Lead DevOps and implement tooling and process improvements when you identify gaps
• Work with various stakeholders and identify the scope of the work, provide high level estimations, create a timeline and come up with the approach and design for the same.
• Evaluate and recommend tools, technologies and processes to ensure the highest quality product platform.
• Coach and mentor the development teams to improve the overall expertise and skills of the team.
• Take care of the development of critical components and POCs for new technologies to be used.
• Deliver high quality deliverables individually/as a team adhering to industry best practices.
• Troubleshoot any errors or issues that arise in the application/infrastructure components quickly and efficiently.

What You Bring

• 7+ years in software development or product engineering
• Proficient in MEAN Stack
• Good experience in backend development with Node.js
• Expertise in developing RESTful APIs
• Have created multi-transactional and highly redundant systems from ideation to production
• Customer-centric mindset
• Expertise in Agile SCRUM best practices
• Expertise in implementing front-end of applications using HTML5, Angular.js
• Proficient in MVC, OOPS concepts, Web Development Concepts, HTML, JSON, REST API development
• Strong coding skills, good analytical and problem-solving skills
• Ability to break down complex technical concepts into something digestible by non-technical stakeholders

• Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period 
• Provide product training to enable the customers to realize the potential of the company
• Identify product usage gaps and provide actionable solutions to the customers 
• Build value-based relationships with customers and create company champions 
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI, 
• Drive desired customer outcomes through a consultative approach 
• Ensure customer retention by negotiating and closing renewals 
• Identify opportunities of upselling and cross-selling along with the Account Managers 
• Identify appropriate business use cases where the company can be deployed 
• Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully 
• Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers 
• Communicate and brain-storm with the product team on customer feedback and help refine product roadmap 
• Work with the marketing team to execute customer surveys, case studies, etc 
• Identify and Process Success milestones for the customers 
• Optimize existing processes within the company and actively enhance all Customer Success initiatives 
• Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization 

 

Our ideal Customer Success Manager: 

• Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs)  in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company 
• Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor 
• Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone. 
• Showcases exemplary written and verbal communication skills to work along with Global Customers 
• Has worked directly with Large Enterprise Customers in the Americas or European region  
• Has an exceptional ability to communicate and foster positive business relationships
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
• Managed customers across different segments in the past and knows how to manage them differently
• Exhibits a true passion for customers and for Customer Success  

Hiring Freshers and Experienced Engineering candidates for the Top Most MNC companies Qualification: B.E/B.TECH Discipline: Mechanical Engineering, Electrical Engineering,Electronics engineering, Automobile engineering) Work Area: Quality,Production Designation: Engineer Eligibility: Fresher & Experience (2015/2016/2017/2018) Salary: 12 - 17 k Fresher 18 - 25k Experienced ESI+PFavailable. Shift time: 8 hours ( rotational shift)

Atum ITS is matured in the service delivery of SAP Support on 24x7 model as per ITIL V3 framework, its time tested and proven Global Delivery Service Framework.