Adobe Campaign Consultant

Responsibilities

• Lead consultative engagements with clients, exploring their technical and business challenges. This will include delivering workshops, presenting solution overviews and providing benefits analysis of software features and developments
• Provide consulting services to aid the implementation, adoption, operation and expansion of Adobe Campaign at client organisations
• Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to):

o             Work with Clients to assess requirements

o             Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows

o             Configure the Adobe Campaign solution to customers’ requirement including Campaigns set-ups, building web pages using Scripting

o             Develop customer specific solutions where necessary and document them

o             Proactive problem diagnosis, troubleshooting and resolution

• Create Implementation plans for new and existing clients
• Creation of accurate estimates and quotations for Adobe Campaign Consulting services
• Creation and maintenance of relevant documentation including requirements, functional and technical specs that define and support the solution
• Ownership of the technology solution from estimation and design through to delivery, acceptance and operation
• Knowledge transfer/Training to customers on solution implemented
• Product Upgrades and Configuration activities
• Reporting on project delivery to Project Management and Manage projects on your own in smaller projects which don’t have dedicated Project Managers
• Build great working relationship with Onshore Consulting team,  Learn and Adopt best-practices from such teams globally
• Work closely with the Quality Assurance team to ensure professional delivery of technical implementations