Admissions and Support Executive

Key Responsibilities

 Provide personalized counselling to students for overseas education

opportunities

 Assess student profiles and recommend suitable universities and courses

 Guide students through the entire admission process (applications, SOPs,

LORs, etc.)

 Assist with visa documentation and interview preparation

 Maintain accurate records of student interactions and application progress

 Build and maintain strong relationships with university partners

 Stay updated on admission requirements, visa policies, and market trends

 Achieve monthly/quarterly enrolment targets

 Participate in seminars, webinars, and promotional activities

Required Skills & Qualifications

 Bachelor’s degree (Master’s preferred)

 Prior experience in study abroad consultancy

 Excellent communication and interpersonal skills

 Strong counselling and convincing abilities

 Knowledge of international education systems

 Ability to work in a target-driven environment

 Proficiency in MS Office and CRM tools

UNext is a next-generation online learning organization focused on the higher education ecosystem. UNext aims to improve access, increase affordability, provide high-quality content and pedagogy, and deliver enhanced outcomes for the student/learner community by leveraging technology.

UNext is India’s first ed-tech company that provides end-to-end learning and assessment solutions in the online education space. With a best-in-class content and technology stack, UNext offers platforms for online courses, digital and online assessments, and student engagement tools.

The platform is designed to help universities, colleges, and institutions make quality education affordable and accessible to learners anytime and anywhere. Replicating the on-campus experience online, UNext provides an immersive learning experience through a mobile-first LMS platform, access to world-class courses through synchronous and asynchronous learning, modern pedagogy, online assessments, alumni networks, and expert assistance to improve learner outcomes.

Role Overview: - The Admission Counsellor will play a fundamental role in achieving customer acquisition goals and revenue growth objectives. The candidate will be responsible for guiding prospective students through the admission process, understanding their educational needs, and recommending suitable programs.

Key Responsibilities

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

• Responsible for student admissions and achieving assigned sales targets.

• Understand customer needs and recommend suitable programs.

• Close sales and achieve quarterly revenue quotas.

• Counsel and interact with students and parents regarding program options.

• Support students one-on-one with course selection, application process, and meeting deadlines.

• Assist students in obtaining necessary documentation required for the application process.

• Provide students and parents with information regarding admission requirements, enrollment processes, and procedures.

• Coordinate efficient handling of applications and communication with parents of student applicants.

Requirements

• Ability to empathize with students and parents and build strong relationships through conversations.

• Strong inclination to work in a target-driven sales environment.

• Proven expertise in converting leads into sales.

• Experience working with CRM systems.

• Fluency in English and Hindi is mandatory.

• Strong listening, communication, and presentation skills.

UNext

Job Description – Admission Counsellor

About the Role

UNext is a next-generation online learning organization focused on the higher education

ecosystem. UNext aims to improve access, increase affordability, provide high-quality content and

pedagogy, and deliver enhanced outcomes for the student/learner community by leveraging

technology.

UNext is India’s first ed-tech company that provides end-to-end learning and assessment solutions

in the online education space. With a best-in-class content and technology stack, UNext offers

platforms for online courses, digital and online assessments, and student engagement tools.

The platform is designed to help universities, colleges, and institutions make quality education

affordable and accessible to learners anytime and anywhere. Replicating the on-campus

experience online, UNext provides an immersive learning experience through a mobile-first LMS

platform, access to world-class courses through synchronous and asynchronous learning, modern

pedagogy, online assessments, alumni networks, and expert assistance to improve learner

outcomes.

Role Overview

The Admission Counsellor will play a fundamental role in achieving customer acquisition goals and

revenue growth objectives. The candidate will be responsible for guiding prospective students

through the admission process, understanding their educational needs, and recommending suitable

programs.

Key Responsibilities

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and

emails.

• Responsible for student admissions and achieving assigned sales targets.

• Understand customer needs and recommend suitable programs.

• Close sales and achieve quarterly revenue quotas.

• Counsel and interact with students and parents regarding program options.

• Support students one-on-one with course selection, application process, and meeting deadlines.

• Assist students in obtaining necessary documentation required for the application process.

• Provide students and parents with information regarding admission requirements, enrollment

processes, and procedures.

• Coordinate efficient handling of applications and communication with parents of student applicants.

Requirements

• Ability to empathize with students and parents and build strong relationships through

conversations.

• Strong inclination to work in a target-driven sales environment.

• Proven expertise in converting leads into sales.

• Experience working with CRM systems.

• Fluency in English and Hindi is mandatory.

• Strong listening, communication, and presentation skills.

Job Details

Location MG Road, Bangalore

Working Days 6 Days a Week

Executive/Senior Executive – Digital Business

● Digital Transformation and Digital Infrastructure Creation: Pioneering the shift towards digital education.

● Course Curation and Content Development: Crafting engaging and relevant learning experiences.

● Managing Digital Classrooms and Learning Delivery Mechanisms: Implementing state- of-the-art technology for effective learning.

● Learner Acquisition: Attracting and nurturing a diverse community of learners. Position Overview: We are seeking energetic, goal-oriented, and empathetic Admission Counsellors to join our growing team. In this role, you will play a pivotal part in helping learners take the next step in their professional development by enrolling in our premium certification programs, offered in collaboration with prestigious institutions such as IIT Patna, IIMs, and other top-tier universities.

Key responsibilities include:

● Call and follow up with potential learners who have attended our workshops.

● Understand their learning goals, career aspirations, and guide them toward enrolling in programs such as Generative AI, Data Analytics, Digital Marketing and other high-demand fields.

● Address queries related to the program, curriculum, benefits, and career outcomes.

● Maintain a structured sales pipeline and update interactions in the CRM.

● Achieve and exceed weekly/monthly enrollment targets.

● Collaborate with the sales and marketing teams to enhance customer outreach.

● Provide regular feedback on customer responses and objections to improve sales strategies.

Key Skills Required:

● Excellent communication and persuasion skills.

● Ability to engage and build relationships over calls.

● Confidence in explaining program details and handling objections.

● Sales mindset with a customer-first approach.

● Basic understanding of AI, Data, Digital Marketing, and emerging tech trends (preferred but not mandatory).

● Self-motivated, target-driven, and eager to achieve success. Experience: 1-2 Years Legal Entity

Academic Advisor

Company: UNext Learning Pvt. Ltd.

Location: Bangalore

Experience: 2–6 years

Salary: ₹3–₹4.5 LPA

Job Overview

We are looking for an experienced Academic Advisor to ensure students have a seamless academic experience throughout their programs. The role involves handling student queries, tracking academic progress, coordinating with university departments, and supporting students from admission through program completion.

Key Responsibilities

• Act as the first point of contact for students regarding academic and administrative queries.
• Coordinate between students and university departments to resolve concerns.
• Track and communicate students’ academic progress, requirements, and submission status.
• Handle student queries through calls, emails, and chat.
• Assist students with semester and subject-related queries.
• Make inbound and outbound calls to provide academic updates and support.
• Follow up with students regarding assignments, projects, and other academic requirements.
• Identify and escalate priority issues to the relevant teams and ensure timely resolution.
• Maintain high student satisfaction by providing accurate and timely information.
• Support student re-registration and program completion.
• Follow academic processes and recommend process improvements when required.

Required Skills

• Excellent Communication
• Student Counselling
• Interpersonal Skills
• Problem Solving
• Active Listening
• CRM
• Excel
• Inbound & Outbound Calling

Requirements

• Post-Graduation from a recognized university in Management, Commerce, Journalism, Computer Applications, or Information Technology.
• 2–6 years of experience in academics/student counselling.
• Good knowledge of university academic processes.
• Good computer proficiency, especially in Excel and PowerPoint.
• Ability to adapt to changing situations and handle multiple tasks.
• Willingness to work on weekends on a rotational basis.

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• Graduate in any discipline.
• 0–2 years of experience in Customer Support, Customer Success, or a similar role.
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Counsellor:

·        Individuals with Strong Convincing, Analytical ability and excellent Communication Skills

·        Talking on assigned Raw data and converting them into Prospects.

·        Talking to prospective clients and converting them into potential clients.

·        Generating References from the existing clients.

·        Ability of Handling Sales and Providing Counselling to the students Regarding study Abroad Options, Admission Requirements, in terms of Country, Programs and Universities on the basis of their Qualifications

·        Giving Comprehensive support by offering end to end process assistance.

·        Owning and hitting/exceeding weekly and monthly targets within assigned leads.

·        Maintaining relations with Clients, Universities and Educational Institutes of different Countries

·        Co-Ordinating with other departments to Streamline the process in regards with Coaching, applications and Visa Process of Applicants

·        Maintaining accurate data of prospect and existing students.

·         Conducting orientations and Informative sessions to educate student about the Study abroad opportunities if required

·        Retaining the clients as and when required 

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Title: Academic counsellor

Positions: 2

Location: Lucknow

Fixed CTC: Up to ₹7.5 LPA

Incentives: Up to ₹4 LPA

Experience: 2+ years Edtech sales experience (Mandatory)

What we are looking for

·      2+ years of mandatory Edtech sales/counselling experience

·      Excellent verbal and written communication skills

·      Strong counselling, persuasion and objection-handling abilities

·      Proven ability to achieve sales/admission targets

·      Good understanding of the education/EdTech industry

·      Stable career history

·      Customer-focused and target-oriented approach

·      Ability to manage leads and maintain a healthy sales pipeline

Roles and Responsibilities

·      Counsel prospective learners regarding relevant upskilling/education programs.

·      Handle inbound/outbound leads and convert prospects into admissions.

·      Understand learner requirements and recommend suitable programs.

·      Follow up consistently and manage the complete admission cycle.

·      Achieve individual monthly sales/admission targets.

·      Handle objections and negotiate effectively to drive conversions.

·      Maintain accurate lead and sales records in CRM.

Apply now to grow your career in a fast-growing EdTech industry. 

We are looking for a dynamic, target-driven Admissions & Sales Specialist to join our Admissions Team. This role is perfect for someone who enjoys speaking with people, understanding their learning needs, and helping them choose the right music course. If you have a flair for sales, love music, and thrive in a fast-paced environment — we want to hear from you!

Location: Onsite – Bangalore

Work Schedule: Selected candidates would need to be flexible with timings

Experience Required: 1-2 Years

Industry: Education / Music / E-learning

Engagement: 

Option 1 - Full-time. As per office timings

Option 2 - weekends - as a part time employee with compensation in commissions

Skills/Qualifications:

• Excellent verbal and written communication skills in English
• Strong interpersonal skills with a proactive approach to learning
• Highly motivated and persistent in converting leads into enrollments
• Adept at understanding and addressing client needs with a customer-centric approach
• Proficient in Word, Excel, and similar spreadsheet tools; quick to adapt to new software
• Ability to work effectively both independently and as part of a team

Requirements:

• Bachelor’s degree in any field (Education, Marketing, or Communications preferred).
• Prior experience in admissions, sales, counselling, or customer service.
• Strong interpersonal and communication skills (verbal and written).
• Passion for music and education is a plus.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Google Workspace and CRM software.

Responsibilities:

• Handle inbound and outbound calls, addressing inquiries from prospective students interested in Shankar Mahadevan Academy’s online courses.
• Conduct 80-100 calls per day, engaging potential students with professionalism and enthusiasm.
• Effectively communicate course offerings, guiding students toward the best program based on their interests and goals.
• Follow up promptly via phone, chat, and email to nurture leads and ensure a seamless enrollment experience.
• Maintain accurate records of admissions and provide regular updates to the Admissions Manager.
• Consistently meet and strive to exceed monthly enrollment targets.

Why Join Us?

• Be part of a globally recognized music academy.
• Work in a creative and inspiring environment.
• Opportunities for career growth and professional development.
• Competitive salary and performance-based incentives - you convert more, you make more