Admin Executive cum Professional Assistant support for Managers

Join Us in Pioneering the Future of Recycling

At Jules AI, we are on a mission to empower recyclers with the best of what digital technology can offer and as a result contribute to a greener planet.Our SaaS platform, is designed to dramatically automate recycled materials procurement and sales processes. We operate with an agile and globally distributed team across multiple continents, including Canada, Europe, and Asia.

Who we are looking for

• As a Technical Configuration and Setup Expert at Jules Trade, you will play a critical role in the onboarding process of our clients, understanding their business niche, client challenges, and ensuring that their setup on our platform is configured to meet their specific requirements. 

• You will lead the configuration and setup of customer accounts based on requirements shared by the Customer Success (CS) team, provide technical and configurational support using advanced software tools, and manage confidential client data with utmost integrity.

Key Responsibilities

• Lead the onboarding process for new clients, understanding their business model, niche, and specific challenges to ensure a smooth transition to the Jules Trade platform.
• Configure and set up customer accounts based on specific requirements provided by the CS team, ensuring a tailored experience for each client.
• Provide advanced technical support using software tools such as Carbone.io, DBeaver, Papertrail, Postman, Redis/Medis, and Microsoft Word, along with leveraging AI technologies like ChatGPT for innovative solutions.
• Manage sensitive client data securely, ensuring accurate data mapping for an efficient user experience on our platform.
• Employ creative problem-solving skills to meet technical and configurational requirements of clients, thinking outside the box to find effective solutions.
• Offer proactive recommendations to clients for optimizing their use of the Jules Trade platform, enhancing their trading efficiency and productivity.
• Contribute to the team by sharing knowledge, skills, and ideas to improve overall performance and service delivery.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience in technical support, IT configuration, or a similar role, preferably in a trading or fintech environment.
• Strong proficiency in using advanced software tools such as Carbone.io, DBeaver, Papertrail, Postman, Redis/Medis, and Microsoft Word.
• Experience with AI technologies like ChatGPT and ability to apply them creatively to solve customer challenges.
• Solid understanding of data management principles and experience in handling confidential information with integrity.
• Excellent problem-solving skills and the ability to think creatively to fulfill customer technical and configurational requirements.
• Strong communication and interpersonal skills, with the ability to work closely with the Customer Success team and interact effectively with clients.
• Ability to provide insightful recommendations for platform optimization and contribute to team performance improvement.
• Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously in a fast-paced environment.

Grow, develop and thrive with us

• As a global company, we treasure and encourage diversity, perspective, interest, and representation through inclusivity. The more we have, the better the solution.
• Connect and work with leading minds from the recycling industry and be part of a growing, energetic global team, across time zones, regions, offices and screens.
• Exposure to developments and tools within your field ensures evolution in your career and skill building.
• We adopt a Bring Your Own Device policy and encourage flexibility and freedom in how you work through competitive compensation and yearly appraisals
• Health insurance coverage, paid vacation days and flexible work hours help you maintain a work-life balance
• Have the opportunity to network and collaborate in a diverse community.

Are You Ready for the Challenge?

If you are a proactive problem solver passionate about technology and business integration, committed to delivering exceptional results, we invite you to join us in shaping the future of the recycling industry at Jules AI.

Apply to us directly: https://nyteco.keka.com/careers/jobdetails/33546

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

1. Customer Interaction:

• Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
• Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
• Build and maintain strong, positive relationships with clients to foster long-term loyalty.

1. Issue Resolution:

• Investigate and resolve customer issues or complaints promptly and effectively.
• Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

1. Product Knowledge:

• Develop a deep understanding of the products or services offered by the company.
• Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

1. Communication:

• Communicate effectively with customers to convey information, updates, and promotions.
• Ensure clear and concise communication to avoid misunderstandings.

1. Record Keeping:

• Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
• Use CRM data to identify trends, customer preferences, and areas for improvement.

1. Customer Feedback:

• Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
• Share valuable customer insights with relevant internal teams for continuous improvement.

1. Upselling and Cross-selling:

• Identify opportunities for upselling or cross-selling products and services to existing customers.

1. Customer Education:

• Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software and proficiency in using various communication channels.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

●Customer Support: Provide excellent service to players and address their inquiries or issues promptly.

● Payment Processing: Process secure and efficient payment and withdrawal transactions in compliance with financial regulations.

● Fraud Prevention: Implement measures to detect and prevent fraudulent activities by monitoring player accounts and transactions.

● Game Management: Coordinate with game providers to ensure a diverse and engaging game library, oversee game releases, updates, and maintenance.

● Responsible Gaming: Promote responsible gambling practices and implement self-exclusion and responsible gaming tools for players.

● Bank Verification: Process customers' deposits to ensure valid and official amounts are transferred to their accounts.

● Follow-up: Reach out to existing non-active players to inform them about the latest promotions they can avail of.

● VIP Customer Handling: Provide excellent service to VIP customers by engaging with them and updating them about the latest gaming promotions.

● Attracting New Players: Initiate new strategies to attract new players to choose our website.

● Personalized Customer Engagement: Engage with customers through personalized conversations.

● Sales Reporting and Forecasting: Update the Sales Monitoring System to understand trends and discover new sales tactics.

● Other tasks assigned by the Sales and Operation Head and Managers.

The specific responsibilities and requirements for a Customer Service Representative in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards

Work Experience Requirements

● Experience in Sales Data Analysis;

● Demonstrated high level of proficiency in MS Office (Excel and PowerPoint), creating and managing performance dashboard data visualization;

● Working knowledge/experience on Google Workspace (Google Sheets and Google Slides) is a plus;

● Experience in Data Visualization tools like Visual Studio, Tableau, Power BI is a plus;

● Strong analytical and problem-solving skills, and attention to detail;

● Excellent communication skills, both written and oral, and active listening skills;

● Motivated self-starter;

● Willing to learn;

● Must be willing to report onsite in Cambodia

Job Title: Virtual Assistant (Customer Support)

Company: CareStack

Location: Manila or Cebu (On-site)

Position Type: Full-time, Graveyard Shift (40 hours/week)

About CareStack:

Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry. CareStack™ is venture funded by same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact. 

Job Description:

CareStack is seeking experienced Virtual Assistants with a minimum of 3 years of Customer Support expertise to join our team. As a Virtual Assistant, you will play a pivotal role in delivering unparalleled customer service to our international clientele.

Responsibilities:

Handle customer inquiries and concerns via voice processing in a professional and efficient manner.

Provide exceptional customer support to our international clients, ensuring their needs are met and issues are resolved promptly.

Utilize English proficiency to communicate effectively and clearly with customers.

Use Microsoft Office tools proficiently to document customer interactions, issues, and resolutions.

Collaborate with the team to maintain high standards of service excellence.

Adapt to the graveyard shift (9PM to 6AM Philippine Time) based in Manila or Cebu.

Requirements:

Minimum of 3 years of demonstrated Customer Support experience.

Proficiency in English, both spoken and written, with excellent communication skills.

Strong familiarity with Microsoft Office tools.

Proven experience in handling customer inquiries and concerns in a voice processing capacity.

Experience in managing international clients is highly desirable.

Ability and willingness to work on-site in either Manila or Cebu.

Commitment to working the graveyard shift (9PM to 6AM Philippine Time).

Benefits:

Competitive salary package.

Opportunities for growth and professional development.

Dynamic and collaborative work environment.

Incentives and rewards for outstanding performance.

Comprehensive benefits package.

If you meet the above requirements and are enthusiastic about delivering exceptional customer service in a dynamic international environment, we'd love to hear from you!

How to Apply:

Please submit your resume along with a cover letter detailing your relevant experience and why you're interested in joining CareStack as a Virtual Assistant.

Job Summary: - This is not a hardcore BPO job wherein you're required to take 100+ calls or chats. This is a Client Facing role and someone who has good communication skills is highly suitable for this position!

You would be alleviating our client's day-to-day responsibilities by: -

• Responding to emails and phone calls
• Scheduling meetings
• Booking travel and accommodations
• Managing a contact list
• Preparing customer spreadsheets and keeping online records
• Organizing managers’ calendars
• Performing market research
• Creating presentations, as assigned
• Addressing employees' administrative queries
• Providing customer service as the first point of contact

What we expect: - This is a 100% remote opportunity that requires working in the U.S. timezone. The VA role is one that doesn’t neatly fit within the confines of the “9 - 6 day”, so we’re looking for a go-getter who’s eager to be flexible and available, even outside traditional working hours. Our Virtual Assistant will serve as an essential partner to the client. This highly organized, endlessly resourceful person will ensure that nothing falls through the cracks.

Benefits of working with WING: -

• 100% remote opportunity which gives freedom to work at your desired location.
• Benefits of both worlds - Enthusiasm & Learning curve of a Start-Up, Deliveries & Performance of an Enterprise Service Provider.
• The sky's the limit when it comes to learning, growth & ideas.
• We do not follow the “typical corporate” hierarchy ladder.
• As part of our dedication to an inclusive and diverse workforce, Wing is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.

• Good Communication and interpersonal skills
• Proficient in MS Office
• Well versed with written and spoken english
• Self motivated and hard working
• Salary no bar for deserving candidates