Ad Operations

Job Description : 

- Lead Graphic Design Projects & Team: Oversee and guide the designers across multiple projects, ensuring that designs are visually compelling, consistent, and aligned with brand guidelines and project objectives.

- Work closely with fellow designers, internal teams, to define design requirements, align on visual goals, and ensure designs meet project brief. 

- Develop high-quality visual assets for both digital and print, including logo & branding, website graphics, social media content, email campaigns, brochures, banners, and other marketing collateral.

- Design Iteration & Feedback: Provide feedback, iterate on designs, and refine visuals based on inputs and user feedback to ensure the final product aligns with business goals and user needs.

- Branding & Identity: Contribute to the development and maintenance of brand guidelines, ensuring consistency in design across all touchpoints and platforms, both digital and print.

- Mentorship: Provide guidance and mentorship to junior designers & Interns, helping them enhance their design skills, follow best practices, and grow in their careers.

- Stay up-to-date with emerging design trends, tools, and technologies to ensure the creative team remains innovative and competitive in design practices.

Please fill this Google form - https://forms.gle/PsZ9E3VM1RZgkh7M9

Skills:

Logo Designer

Branding Designer

Graphic Designing + Product designing

Packaging Designer

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

Key Responsibility Areas:

• Design, build and deliver Enterprise software solutions.
• Write code with standards and conventions and follow best practices.
• Encourage and lead innovation and solid lifecycle processes.
• Collaborate with development teams on work definition, estimation and prioritization
• Lead and grow as a professional software engineer.
• Full ownership of product deliveries and mentoring junior team members.
• Preparing curriculum to train junior developers for Java Web Development
• Strong client interactions to provide excellent Quality of Service.
• Owning the code base and making sure all code is reviewed and is of very high quality.
• Write and modify coding conventions and standards documents for all development

Required Skills:

Technologies/Frameworks – 

• Core Java, J2EE, 
• Spring Core and Spring MVC, Sprint Boot, Spring Security, 
• JDBC, Hibernate, RESTful APIs, SOAP WebServices
• Knowledge of JavaScript, JQuery, AJAX, HTML5, and CSS3, Angular is added advantage
• Junit or Mockito frameworks
• Maven, Git
• Knowledge Data Structures, 
• SQL, MySQL 
• Designing relational database schemas
• Basics of AWS, Cloud, Microservices

• Must have strong knowledge and experience in Agile based software development methodologies. Knowledge of an Agile tool like Jira.
• Strong knowledge of working in Integrations of 3^rd party APIs and creating the new APIs.
• Must have good knowledge of creating Flow diagrams, UMLs and all the required documentations.
• Domain Preference
• BFSI, FinTech

Develop and implement comprehensive online marketing strategies to

achieve company objectives.

 Manage and optimize online advertising campaigns, including PPC, display ads, and remarketing.

 Conduct keyword research and monitor SEO performance to improve organic search rankings.

 Plan and execute email marketing campaigns, including segmentation,content creation, and performance analysis.

 Manage social media channels, create engaging content, and monitor

community engagement.

 Create and optimize landing pages and conversion funnels to maximize lead generation and customer acquisition.

 Analyze website traffic and user behaviour using web analytics tools to identify areas for improvement and conversion rate optimization.

 Collaborate with the content team to develop high-quality, SEO-friendly content for websites, blogs, and other digital platforms.

 Stay up-to-date with industry trends, best practices, and emerging digital marketing technologies.

 Monitor and report on the performance of online marketing campaigns using analytics tools and prepare regular reports for management.

 Assessing the online user experience and developing strategies to increase NPS.

 Monitoring and maintaining the media budget.

QUALIFICATIONS  Bachelors' degree in marketing, business, or a related field.

 Proven experience in online marketing, preferably in a managerial role.

 Strong understanding of digital marketing channels, including SEO, PPC, email

marketing, and social media.

 Proficiency in using marketing automation tools, web analytics platforms, and

content management systems.

 Knowledge of HTML, CSS, and website optimization techniques.

 Excellent analytical skills with the ability to interpret data and make data-

driven decisions.

 Strong project management skills with the ability to prioritize and manage

multiple projects simultaneously.

 Excellent written and verbal communication skills.

 Creative thinking and problem-solving abilities.

 Up-to-date with the latest digital marketing trends and best practices

Mandatory Skills

• C/C++ Programming
• Linux System concepts
• Good Written and verbal communication skills
• Good problem-solving skills
• Python scripting experience
• Prior experience in Continuous Integration and Build System is a plus
• SCM tools like git, perforce etc is a plus
• Repo, Git and Gerrit tools
• Android Build system expertise
• Automation development experience with like Electric Commander, Jenkins, Hudson

Position Overview

Webtree Media Solutions stands out as a premier software development and digital marketing agency, boasting more than a decade of expertise in delivering cutting-edge solutions to a diverse clientele across the globe and supported by a team of over 40 highly committed professionals. We are looking for a talented SEO Analyst to join our team. As an SEO Analyst at Webtree Media Solutions, you will play a crucial role in optimizing our clients' online presence, ensuring that their digital assets rank prominently on search engines. You will work closely with our digital marketing team to execute strategies that enhance our clients' visibility and drive organic traffic to their websites.

Responsibilities:

1. Develop and implement comprehensive SEO strategies to increase organic search rankings, website traffic, and conversions.
2. Conduct in-depth keyword research and analysis to identify valuable opportunities for optimization using different tools
3. Perform on-page and off-page optimization activities, including content optimization, link building, and technical SEO enhancements.
4. Monitor website performance using tools such as Google Analytics and Google Search Console to identify areas for improvement.
5. Performing competitive analysis and identifying gaps in the content or areas of improvement in the web design
6. Conduct regular audits to ensure website compliance with search engine guidelines and recommend necessary changes
7. Collaborate with content creators to optimize website content, meta tags, headings, and other on-page elements.
8. Stay updated on industry trends, algorithm changes, and emerging SEO techniques to ensure best practices are followed.
9. Analyze website data to identify patterns, trends, and areas for improvement, and provide actionable recommendations.
10. Track and report on key performance indicators (KPIs) such as organic traffic, keyword rankings, and conversion rates
11. Update older content and add effective calls to action (CTAs) to improve user engagement
12. Report on performance metrics comparing them to our SEO goals and benchmarking data
13. Work closely with cross-functional teams, including marketing, web development, and content teams, to align SEO efforts with overall business objectives.

Requirements and skills

1. Minimum of 2 years of proven work experience as an SEO Analyst or similar role
2. In-depth knowledge of search engine algorithms, ranking factors, and SEO best practices.
3. Familiarity with keyword research tools, web analytics tools, and SEO software.
4. Strong analytical skills with the ability to analyze data, draw insights, and make data-driven recommendations.
5. Excellent understanding of on-page and off-page SEO factors and optimization strategies.
6. Strong communication and collaboration skills to work effectively with cross-functional teams.
7. Attention to detail and the ability to multitask and prioritize tasks in a fast-paced environment.
8. Bachelor's degree in marketing, business, or a related field is preferred.

Hiring for a Series E, Bay Area based 3.1 Billion USD rapidly growing organisation focused on payments, marketing and customer loyalty. You will be responsible for development of alternative payments based on blockchain technologies.

Position: Senior / Lead Engineer –Android

Location: Bangalore (Currently remote but post pandemic you need to relocate)

Roles & Responsibilities

• Design and development of apps for Androidin, Kotlin and JAVA
• Follow Google user interface guidelines and principles of material design
• Ensure performance and maintainability of the apps
• Code review and guidance to other team members to make sure code quality is as desired.
• Researching new frameworks and adapting the best of them in app development.

Skills Required

• Expert knowledge of Kotlin and JAVA
• Expert knowledge of Architectural patterns like MVC, MVVM and Clean Architecture.
• Expert understanding of Androidrun time model
• Experience with offline caching, threading and task management.
• Experience with object oriented design patterns.
• Experience with push notifications and Firebase or other similar PaaS systems.
• An Eye for design details, following pixel perfect designs.
• Experience with 3rd party libraries like okhttp, volley , Soket.io, Realm, Firebase, Facebook, Twitter, Instagram, RX Kotlin / JAVA.
• Team management skills.

Mindhouse is a leading Global Wellness Platform, offering a variety of meditation, yoga and nutrition based services.

The Mindhouse app was rated as one of Google Play's Best Apps for 2020 for personal growth, and has seen over 200,000 downloads since April 2020. The app is also used by employees at over 600 corporates, and we work with over 100 organizations to curate live classes for their employees.

Our founding team brings rich experience of scaling and building global businesses & internet unicorns. And one of our team members holds a Limca Record for motorcycling (this isn’t really relevant to your role, we just like bragging about it).

Website: https://http://www.mindhouse.com/">www.mindhouse.com/

About the Role

As part of the sales team, you will be responsible for talking to leads interested in our services and converting them into paid members. This role involves understanding the needs of potential customers, suggesting classes/programs to them, converting them to paid members of Mindhouse and ensuring a smooth on-boarding process for them. 

We are looking for self-starters with great convincing skills, and most importantly - someone who enjoys doing sales.

Come work directly with the founding team while we are putting together a core team to help build a global wellness platform out of India and gain the opportunity to grow at an extremely fast pace along with the organisation. 

Apply today and change the face of the global health & wellness industry. 

Skills & Competencies

• Excellent communication skills with fluency in English
• Passion for sales - it should excite you not scare you
• A highly driven self-starter, with very strong ownership of their work
• Interest in mind-body wellness/fitness

Responsibilities

• Own sales targets to facilitate membership sales and renewals
• Understanding the prospective customer's needs and goals, and suggesting relevant programs
• Setting trial classes, following-up with the prospects to collect feedback and pushing for conversions

What you’ll love about us

• Open minded collaborative culture of enthusiastic hustlers
• Fast paced work environment with a steep learning curve, and high potential for growth
• Ownership, autonomy and freedom to operate in a flat non-hierarchical structure - work directly with key stakeholders
• Free & pretty great coffee (once we’re back to office full-time)