
Job Title: Customer Support Team Lead
📍 Location: Bangalore
💼 Employment Type: Full-time
🕒 Shift: [Day / Rotational]
👥 Team Size: 8–15 agents (approx.)
Job Summary
We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.
Key Roles & Responsibilities
A. Team Management & Performance
- Lead, coach, and manage a team of customer support executives
- Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
- Conduct regular 1:1s, performance reviews, and feedback sessions
- Prepare rosters and manage attendance to ensure adequate coverage
B. Operations & Service Delivery
- Ensure smooth handling of inbound/outbound calls, emails, and chats
- Act as the first point of escalation for customer issues
- Ensure adherence to processes, SOPs, and quality standards
- Identify gaps and drive process improvements
C. Quality, Training & Compliance
- Conduct call audits and quality checks
- Identify training needs and coordinate with training/QA teams
- Support onboarding and nesting of new joiners
- Ensure compliance with company policies and regulatory requirements
D. Reporting & Stakeholder Coordination
- Prepare and share daily/weekly MIS and performance reports
- Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
- Share insights, trends, and improvement opportunities with management
Qualifications & Skills
- Graduate in any discipline (Postgraduate preferred)
- 5–8 years of experience in customer support, with 2–3 years as Team Lead
- Strong understanding of contact center metrics and SLAs
- Excellent communication, people management, and problem-solving skills
- Proficiency in MS Excel and CRM tools
- Ability to work in a fast-paced, target-driven environment
Preferred Skills
- Experience in BPO / Customer Support / Healthcare support (if applicable)
- Exposure to multi-channel support (voice, email, chat)

About Connect and Heal
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About the Role
We are seeking creative and enthusiastic Graphic Design Interns to join our team remotely for a 3-month internship. This role is ideal for students or recent graduates interested in visual design, branding, and digital media. While this is an unpaid internship, interns who successfully complete the program will receive a Completion Certificate and a Letter of Recommendation.
Responsibilities
- Assist in creating visual content for social media, websites, and marketing campaigns.
- Support in designing graphics, banners, posters, and other digital assets.
- Collaborate with the marketing and content teams to develop creative concepts.
- Help maintain brand consistency across all designs.
- Support the preparation of presentations and other visual materials.
- Keep up with design trends and propose new ideas for creative content.
Requirements
- Proficiency in design tools such as Adobe Photoshop, Illustrator, Figma, or Canva.
- Basic understanding of typography, color theory, and layout design.
- Creativity, attention to detail, and strong visual communication skills.
- Ability to work independently in a remote environment.
- Good time management skills and ability to meet deadlines.
- Portfolio or sample designs (academic or personal) is a plus.
What You’ll Gain
- Hands-on experience in graphic design for digital and marketing projects.
- Exposure to branding, visual storytelling, and creative workflows.
- Mentorship from experienced designers.
- Completion Certificate upon successful completion.
- Letter of Recommendation based on performance.
Internship Details
- Duration: 3 months
- Location: Remote (Work from Home)
- Stipend: Unpaid
- Perks: Completion Certificate + Letter of Recommendation
🚀 Hiring: QA Engineer (Manual + Automation)
⭐ Experience: 3+ Years
📍 Location: Bangalore
⭐ Work Mode:- Hybrid
⏱️ Notice Period: Immediate Joiners
(Only immediate joiners & candidates serving notice period)
💫 About the Role:
We’re looking for a skilled QA Engineer You’ll ensure product quality through manual and automated testing across web, mobile, and APIs — working with tools and technologies like Postman, Playwright, Appium, Rest Assured, GCP/AWS, and React/Next.js.
Key Responsibilities:
✅ Develop & maintain automated tests using Cucumber, Playwright, Pytest, etc.
✅ Perform API testing using Postman.
✅ Work on cloud platforms (GCP/AWS) and CI/CD (Jenkins).
✅ Test web & mobile apps (Appium, BrowserStack, LambdaTest).
✅ Collaborate with developers to ensure seamless releases.
Must-Have Skills:
✅ API Testing (Postman)
✅ Cloud (GCP / AWS)
✅ Frontend understanding (React / Next.js)
✅ Strong SQL & Git skills
✅ Familiarity with OpenAI APIs
Role & Responsibilities:
About the Role:
We are seeking a highly driven and strategic Manager - Investment (Startup Fundraising) to lead fundraising, manage investor relationships, and drive portfolio growth. The role requires a mix of financial expertise, investor engagement, and strong networking ability to achieve AUM growth and revenue targets. The ideal candidate will have proven experience in capital raising, managing HNIs/Family Offices/Venture Partners, and expanding investor networks.
Key Responsibilities:
Fundraising & AUM Growth-
- Drive growth in Assets Under Management (AUM) by meeting set targets.
- Achieve quarterly and annual revenue targets through investor onboarding and capital deployment.
Investor Relationship Management-
- Research, identify, and connect with high-potential investors (HNIs, Family Offices, Institutions).
- Nurture relationships with inactive investors and convert them into active contributors.
- Build long-term trust by ensuring transparency, timely updates, and strong portfolio communication.
- Proactively outreach and pitch BizDateUp’s value proposition and curated startup campaigns.
- Seamlessly onboard new investors, ensuring smooth KYC, onboarding, and activation.
Business Development & Conversion-
- Source, qualify, and onboard new investors through referrals, networking, and events.
- Leverage existing investor networks for introductions and referrals.
- Manage pipeline of new investor conversions and ensure smooth onboarding process.
Networking & Outreach-
- Represent the firm in industry events, conferences, and investor summits to expand reach.
- Stay updated on funding trends, investor behavior, and competitive landscape.
- Conduct one-on-one investor meetings to present opportunities and investment strategies.
- Establish strong connections with Venture Partners, Family Offices, and Institutional Investors for strategic collaborations.
Strategic Input & Reporting-
- Prepare and present investment proposals and performance reports.
- Work closely with the investment team to align fundraising strategy with portfolio needs.
- Track KPIs (AUM growth, investor reach-outs, referrals, event participation, conversions, revenue).
Ideal Candidate:
- Strong investor management profile
- 4+ years of fundraising experience, with at least 1 year in Category II AIFs (PE / VC / Credit / Special Situations) selling to HNIs, Family Offices, or Wealth Managers.
- Must be proficient in pitching investment opportunities and onboarding investors
- Must have experience conducting investor meetings & presentations
- Must have experience achieving revenue targets
- Must have experience representing the company at networking events
- Must understand startup valuation basics, portfolio reporting, investment products.
- Must prepare investment proposals, performance reports, and KPIs.
- No strict requirement, but finance background preferred.
- Must have high ownership and target-driven mindset.
- Preferably from VC firms, AIFs, Wealth Management, Investment Banking, or startup fundraising roles.
- Events industry
- Experience in startup funding events & roadshows
Java Developer – Job Description Wissen Technology is now hiring for a Java Developer - Bangalore with hands-on experience in Core Java, algorithms, data structures, multithreading and SQL. We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting. Required Skills: • Exp. - 4 to 7 years. • Experience in Core Java and Spring Boot. • Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns. • Should have the ability to analyze, design, develop and test complex, low-latency client facing applications. • Good development experience with RDBMS. • Good knowledge of multi-threading and high-performance server-side development. • Basic working knowledge of Unix/Linux. • Excellent problem solving and coding skills. • Strong interpersonal, communication and analytical skills. • Should have the ability to express their design ideas and thoughts. About Wissen Technology: Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals. Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’. Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world. Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation. We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider.
Ensure product delivery is fast, low-cost and sustainable.
Take responsibility from development to customer support.
Research and implement things wherever needed, improve efficiency using
automation, and methods like test driven development.
Setting up events for user, performance and error analytics.
Participate in product and design ideation, collaborate with the team to
implement high-quality features.
Skills & Qualifications
2+ years of experience in software development preferably B2C experience.
Experience in React native, Javascript.
Experience with popular React workflows (such as Flux or Redux).
Familiarity with newer specifications of ECMAScript (ES6 & ES5 ).
Familiarity with RESTful APIs.
Experience in working with the MERN stack or similar frameworks
Working knowledge of git for version control.
Understanding of Unix tools.
Strong proficiency in JavaScript, including DOM manipulation and the
JavaScript object model
Designation: Account Director Team: Account Management
Grade: 6
Job Location: Mumbai/ Gurugram
Reporting Manager: Business Head
Job Purpose
The Account Director is responsible for maintaining a leadership position in the market by contributing to:
● Success of a set of assigned client accounts, leading to account renewals and upsells
● Building of capable, independent and motivated teams
● Accurate internal planning, budgeting and forecasting
Role Responsibilities & Deliverables
1. Strategic ● Create plans, budgets & forecasts for internal consumption and usage ● Review & vet decoded client briefs of existing clients every quarter and of new clients as they come in ● Create and communicate Annual Operating Plans (AOP) basis the clients’ decoded briefs. Update the AOP incase of significant modifications in the client’s brief or digital platform policies during the course of the year ● Create quarterly execution plans based on internal plans and decoded client briefs ● Update resource planning basis quarterly FTE and utilization mapping ● Maintain monthly client P&Ls ● Ensure achievement of billing targets by the team ● Ensure timely renewal of contracts. Identify any obstacles to contract renewal well in advance, and resolve (or escalate) the same
2. Communication & Coordination
● Monthly / Quarterly (as pre-defined) meetings with clients to build relationship, understand client’s strategic / growth plans and identify upsell opportunities ● Monthly communication with clients to provide updates and collect feedback ● Ensure timely and proactive response to client emails (by self and by team) Mumbai | Gurugram
3. Account Management
● Brainstorm (when required) with relevant teams for client pitches and execution of briefs ● Ensure accurate referencing and industry benchmarking by the team ● Upsell offerings to existing clients based on specifically identified needs of the client ● Strategic intervention and inputs to the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same
4. Finance ● Follow up with the client for any overdue payment and ensure it’s release incase the Associate AD isn’t able to ● Review quarterly financial trackers and update the management on the same. Provide necessary inputs and course correction where required
5. Team ● Hire capable, independent resources that can understand, communicate and execute client briefs accurately ● Create a team culture of research and self-development ● Work with the L&D team to structure training programs that directly impact work quality along with specific competencies
Core Competencies
1. Business & Financial Acumen ● Fluency in comprehending, tracking and maintaining financial data ● Keenness in understanding Client business with the aim at linking team efforts with Client revenue
2. Leadership & Team Management ● Lead by example & mentor team members ● Keep team members motivated at all times ● Ensure quality resources are brought on board ● Provide appropriate level of feedback concerning team progress (via performance reviews and on the job feedback) ● Train, mentor and motivate the team Mumbai | Gurugram
3. Industry Knowledge ● Monitor competitor offerings and identify potential business avenues ● Update self and the team on the latest industry trends
4. Customer Focus ● Keep client needs in mind while framing strategies ● Timely resolution of client escalations
5. Planning & Organizing ● Tactfully prioritise tasks and projects to manage work across brands ● Deliver quality work within deadlines with the available resources
6. Communication ● Excellent written and verbal skills ● Ability to clearly articulate complex ideas and strategies to clients and the team ● Ability to sell work and ideas, and respond positively to feedback
Desired Qualifications & Expereince
1. UG - Any Graduate - Any Specialization OR PG - Any PG Course – Any Specialization; Post Graduation Not Mandatory.
2. Candidates with 5+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution – All three
3. Prior team management experience preferred
4. Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it
Require Someone skilled in python / C/C++ to work on new products and also support existing AI based products .
Should be open to learning new frameworks
Requirements
- Have experience in iOS/Android apps with Flutter. Either deployed on the AppStore/Google Play or available on Github;
- 3+ years in mobile software development minimum.
- Two year’s developing Flutter applications for mobile
- Experience with third-party libraries and APIs;
- Understanding of the Agile development life-cycle;
- Experience with automated testing and building;
- Experience with Git, SVN, or other version control tools;
- Proven experience in writing readable code, creating extensive documentation for existing code, and refactoring previously written code
Benefits
- Java/Swift experience;
- Understanding of Android Keyboard API;
- Experience with optimizing applications for Material Design.
Should have delivered successful end-to-end development to deployment experience on Web applications and Api’sin last 4-12 years
· Extensive experience with C#, .Net Core, Web API, Oops, Design patterns & principles.
· Experience in MySQL is a must and added advantage to have knowledge of NOSQL database.
· Extensive experience in writing rest full API
· Experience in using version controls such as GIT, Continuous Integration, Continuous Delivery
· 1-2 year of experience in Angular 2/4/5/6/7/8/9/10/11/12, Typescript, JavaScript, and Bootstrap with Restful API’s is a plus
· Good to have experience in testing and debugging new programs using
Hi,
Routematic is looking to expand beyond India, into the Phillipines, Brazil and South Africa market. Read more about us at http://www.routematic.com/" target="_blank">www.routematic.com
I am looking for a Business Head to fuel the expansion. However, given the current Pandemic situation, the candidate will initially work as a sales consultant. The consultant will have to 'earn' his/her right to setup and expand the business in the country.
The role will entail assisting me in setting up the business:
- Lead generation and deal closure: The Consultant will initiall focus on generating leads with Corporates/transport companies for sales of our SaaS Product.
- Once certain deals have been closed, the consultant role will be converted into a full time position and a full time office will be setup to service the clients and generate more leads to fuel the expansion.
Preferred Skills:
- Extensive Corpoate sales experience
- Past exposure to BPO or transport industry
- Ability to take risk and a taste for adventure - Only indivuals with ability to work as a sales consultant who are willing to work on a commission basis may apply.









