Team Lead- Customer Support

Job Title: Associate Solution Design / Pre-Sales Consultant – Logistics SaaS

Location:

Bengaluru (On-site)

Experience Required:

2–3 years in Pre-Sales / Business Analysis / Solution Consulting / Supply Chain Technology

About the Role

We are looking for an enthusiastic and detail-oriented Associate Solution Design / Pre-Sales

Consultant to support our sales team in crafting effective logistics solutions for prospective

clients.

This is an excellent opportunity for someone early in their career to gain hands-on

experience in solutioning, client interactions, and SaaS-based logistics platforms, while

working closely with senior solution consultants and enterprise sales teams.

Key Responsibilities

 Work with Sales and senior consultants to gather and understand client

requirements

 Assist in designing solution workflows across shipping, order processing, and

warehouse operations

 Support in creating solution documents, BRDs, and process flow diagrams

 Participate in client calls, discovery sessions, and product demonstrations

 Help prepare RFP/RFI responses and proposal documents

 Collaborate with Product and Tech teams to understand platform capabilities and

constraints

 Assist in integration scoping (APIs, SFTP, ERP/WMS connections)

 Ensure smooth handover to implementation teams with proper documentation

 Contribute to building demo environments, use cases, and reusable assets

Required Skills & Qualifications

 2–3 years of experience in Pre-Sales / Business Analyst / Implementation / Solution

Support roles

 Basic understanding of logistics and supply chain processes (shipping, warehousing,

order management)

 Familiarity with SaaS platforms and system integrations

 Good analytical and problem-solving skills

 Strong communication skills and ability to interact with clients

 Experience in creating process flows, documentation, or requirement gathering

Preferred Qualifications

 Exposure to Logistics SaaS / eCommerce / supply chain domain

 Basic understanding of APIs, SFTP, or data exchange concepts

 Experience working with ERP systems (SAP, Oracle, etc.)

Key Competencies

 Willingness to learn and adapt quickly

 Strong attention to detail

 Love for Solving Problems

 Ability to work collaboratively with cross-functional teams

 Structured thinking and documentation skills

What You’ll Gain

 Hands-on exposure to end-to-end pre-sales and solution design

 Opportunity to work with enterprise clients and modern SaaS platforms

 Mentorship from experienced solution consultants and sales leaders

 Fast-track growth into Solution Consultant / Pre-Sales Lead roles

Junior PHP Developer (Full-Time)

Malad, Mumbai (Mindspace) | Work from Office

We’re hiring a Junior PHP Developer at Websites.co.in, a platform where small businesses create their website in 2 minutes.

Your role

• Develop and maintain backend logic using PHP (Laravel or Core PHP)
• Write clean, reusable, and efficient code
• Work with MySQL databases (queries, joins, optimization)
• Integrate REST APIs and troubleshoot backend issues
• Collaborate with frontend, QA, and product teams for feature implementation
• Participate in code reviews, testing, and deployment activities
• Debug production issues and provide quick fixes

What we expect

• Hands-on development experience with PHP (mandatory)
• Strong knowledge of MySQL, queries, and database structures
• Understanding of MVC architecture (Laravel preferred)
• Basic knowledge of HTML, CSS, JavaScript
• Familiarity with Git version control
• Problem-solving mindset and willingness to take ownership
• 0–3.5 years of experience (freshers with strong projects are welcome)

Good to have

• Experience working with APIs, JSON, cURL
• Understanding of server basics (Linux, Apache, hosting environments)

What you get

• Real product ownership, not agency project hopping
• Direct collaboration with CTO and senior devs
• Steep learning curve in a fast-moving SaaS environment

We are looking for a motivated Information Security who is a self-starter, has an eye for detail, is analytical in approach, loves solving problems, and someone who can take initiatives to build and improve the company’s information security, identify risks and act on the required changes quickly.

What you will do:

• Develop efficient strategies to protect the system, the networking infrastructure, data, and information systems against potential threats/cyber risks
• Routinely performing threat analysis, system checks, and security tests
• Defining and updating information security criteria and validation procedures
• Effectively discuss to understand safety and security and fix the problems along with different stakeholders
• To be a security representative or point of contact for all technical deliveries, initiatives, and project implementations.
• To develop technical processes and procedures and promote compliance in line with regulations, corporate policies, or standards as per ISO27001
• Assess technical security risks in terms of impact to systems and service confidentiality, integrity, and availability, and report and escalate results of risk assessments.
• Report any real or potential security breaches/vulnerabilities to various stakeholders and provide technical support during incident response
• Monitor security tools to detect security events & incidents Report and escalate any security breaches to the Information Technology Security Officer
• Operate vulnerability scanning and compliance tools to identify system weaknesses
• Represent IT Security matters at technical and business forums

Requirements:

• 3-5 years of relevant experience in the information security field.
• Team handling/Mentoring experience
• Relevant experience working with ISO Policies, GDPR guidelines.
• Strong knowledge of network architecture and security concepts related to routing
• Exceptional attention to detail
• Excellent analytical and problem-solving skills
• Great team player and able to work efficiently with minimal supervision
• Excellent communication skills, both written and verbal, work with the different stakeholders on strengthening the security risks
• Able to handle and cope with stressful situations and understands the pressures of a start-up environment.

• 5+ years of experience as a Full Stack front end developer
• Proficient understanding of web markup, including HTML5, CSS3.
• Good understanding of client-side scripting and advanced JavaScript libraries/frameworks, AngularJS
• Good understanding of asynchronous request handling, knowledge of AngularJS practices and hand on implementation of complex AngularJS applications, directives, controllers, services.
• Good understanding of AJAX and JavaScript Dom manipulation Techniques.
• Experience in JavaScript build tools like grunt or gulp.
• Proficient with the JavaScript language and its modern ES6+ syntax and features.
• Proficient with .NET framework and its core principles
• Proficient understanding of code versioning tools, such as GIT/Bitbucket.
• Critical thinker and problem-solving skills.
• Good time management skills.
• Great interpersonal and communications skills.

• Responsible for assisting in the establishment of an IT Architecture practice, and the adoption of an architecture and standards methodology.
• Manages activities that take place during solution ideation, solution design, and solution implementation.
• Reviews business context for solutions to company challenges as well as defining the vision and requirements for the solution, recommending potential options, (which may include RFIs, RFPs or prototype development), selecting the most optimal option, and the development of a roadmap for the selected solution.
• Communicates the architecture to the stakeholders and collaborates and coordinates with existing domain architects in the formalization and adoption of IT standards and procedures.
• Champions a structured approach to business application solutions.
• Directly assists in the development of a solutions architecture program including departmental roadmaps and project portfolios for IT systems architecture.
• Assures solutions not only are a fit for the specific purpose but also closely align with the standards guidelines of technology solutions.
• Influences changes to standards when necessary.
• Assists domain architecture team on solutions management and timing of financial spend for application solutions.
• Supports the architectural aspects of all application projects in peer IT portfolios.
• Directs the identification and recommendation of appropriate solutions, upgrades, replacements, or decommissioning options incorporating business and technology productivity, usability, and total cost of ownership.
• Develops and executes solutions which further reduce the percentage of time spent on reactive work.
• Provides analysis of security protection technologies as necessary.

[Work Hours & Benefits] Discuss the working hours and benefits specific to your company here. The best performing job descriptions inform future solution architects about flexible hours, the ability to work from home, or other telecommuting opportunities. And they highlight unique benefits, like conference sponsorships, continuing education credits, or paid time off.