
Job Title: Customer Support Team Lead
š Location: Bangalore
š¼ Employment Type: Full-time
š Shift: [Day / Rotational]
š„ Team Size: 8ā15 agents (approx.)
Job Summary
We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.
Key Roles & Responsibilities
A. Team Management & Performance
- Lead, coach, and manage a team of customer support executives
- Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
- Conduct regular 1:1s, performance reviews, and feedback sessions
- Prepare rosters and manage attendance to ensure adequate coverage
B. Operations & Service Delivery
- Ensure smooth handling of inbound/outbound calls, emails, and chats
- Act as the first point of escalation for customer issues
- Ensure adherence to processes, SOPs, and quality standards
- Identify gaps and drive process improvements
C. Quality, Training & Compliance
- Conduct call audits and quality checks
- Identify training needs and coordinate with training/QA teams
- Support onboarding and nesting of new joiners
- Ensure compliance with company policies and regulatory requirements
D. Reporting & Stakeholder Coordination
- Prepare and share daily/weekly MIS and performance reports
- Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
- Share insights, trends, and improvement opportunities with management
Qualifications & Skills
- Graduate in any discipline (Postgraduate preferred)
- 5ā8 years of experience in customer support, with 2ā3 years as Team Lead
- Strong understanding of contact center metrics and SLAs
- Excellent communication, people management, and problem-solving skills
- Proficiency in MS Excel and CRM tools
- Ability to work in a fast-paced, target-driven environment
Preferred Skills
- Experience in BPO / Customer Support / Healthcare support (if applicable)
- Exposure to multi-channel support (voice, email, chat)

About Connect and Heal
About
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We are seeking a high-caliber Senior Full-Stack Engineer to lead the design, development, and deployment of our next-generation intelligent applications. In this role, you will bridge the gap between robust full-stack architecture and smart artificial intelligence integrations. You will be responsible for building scalable Node.js microservices, crafting intuitive React interfaces, and embedding AI capabilities (such as LLM APIs, autonomous agents, and smart workflows) to solve complex user problems.
As a senior member of the team, you will champion technical excellence, mentor junior developers, and influence our product roadmap.
Key Responsibilities:
AI Integration & Engineering
- Architect and implement backend systems that interface with Large Language Models (LLMs) and other AI services via APIs (e.g., OpenAI, Anthropic, or custom internal model endpoints).
- Build middleware to handle prompt engineering, context orchestration, and structural parsing of AI responses into application logic.
- Implement guardrails, caching layers, rate-limiting, and evaluation metrics for AI model outputs to ensure reliability, security, and cost-efficiency.
- Stay up-to-date with emerging generative AI patterns, model capabilities, and integration techniques to drive product innovation.
Full-Stack Development
- Backend: Build, scale, and maintain highly performant, secure, and production-ready RESTful APIs and GraphQL services using Node.js (TypeScript / Express).
- Frontend: Develop responsive, state-managed, and visually seamless user interfaces using React.js and modern state management libraries (e.g., Redux Toolkit, Zustand, React Query).
- Optimize application performance across the stackāfrom database query optimization to frontend rendering bottlenecks.
Architecture & Leadership
- Lead architectural decisions, promoting modular design, code reusability, and scalable system infrastructure.
- Enforce high engineering standards through rigorous code reviews, automated testing (unit, integration, E2E), and comprehensive documentation.
- Mentor and coach junior and mid-level engineers, fostering a culture of continuous learning and technical growth.
- Work closely with Product Managers, UX Designers, and stakeholders to translate ambitious product visions into concrete technical execution.
Technical Skills & Qualifications
Required Experience
- Experience: 5+ years of professional software development experience, with a proven track record of shipping production-grade SaaS applications.
- Node.js Ecosystem: Deep expertise in backend development using Node.js and TypeScript, including asynchronous programming, event-driven architecture, and microservices.
- React Ecosystem: Advanced proficiency in React, hooks, state management, and modern build tools (Vite, Webpack).
- AI Practice: 1ā2+ years of practical experience integrating LLM APIs and cognitive workflows into customer-facing applications.
- Databases: Strong proficiency with relational databases (PostgreSQL, MySQL) and NoSQL databases (MongoDB).
- Cloud & DevOps: Familiarity with cloud platforms (AWS, GCP, or Azure), Docker, and CI/CD pipelines.
Soft Skills
- Exceptional problem-solving skills and a proactive "ownership" mindset.
- Strong communication skills, with the ability to explain complex technical or AI concepts to non-technical stakeholders.
- Proven ability to thrive in a fast-paced, iterative environment.
Candidate must have prior experience in B2B SaaS or Cybersecurity.
Candidate must have a minimum of 3+ years of experience selling to the US market.
Candidate must have a proven track record of closing mid-market and enterprise-level deals in a SaaS environment.
Candidate must have experience managing and achieving $300Kā$500K annual revenue targets.
Candidate must have strong exposure to the full sales cycle, with emphasis on outbound acquisition and pipeline ownership.
Candidate must be a high-agency, self-driven operator with consistent quota attainment.
Candidate should not have any employment gap longer than 3 months
Strong UX Design / Product Design profile
Mandatory - Minimum 9+ YOE in UX / Product Design
Mandatory - Strong portfolio of UX / Product Design works,
Team handling of UX designers and project management
Mandatory - Design Education (BDes, MDes, BFA, MFA or Similar Design Degrees)
Mandatory - Should NOT have more than 12 Years of Total Experience
Data Engineer
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Brief Posting Description:
This person will work independently or with a team of data engineers on cloud technology products, projects, and initiatives. Work with all customers, both internal and external, to make sure all data related features are implemented in each solution.Ā Will collaborate with business partners and other technical teams across the organization as required to deliver proposed solutions.
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Detailed Description:
Ā·Ā Ā Ā Ā Ā Ā Ā Ā Works with Scrum masters, product owners, and others to identify new features for digital products.
Ā·Ā Ā Ā Ā Ā Ā Ā Ā Works with IT leadership and business partners to design features for the cloud data platform.
Ā·Ā Ā Ā Ā Ā Ā Ā Ā Troubleshoots production issues of all levels and severities, and tracks progress from identification through resolution.
Ā·Ā Ā Ā Ā Ā Ā Ā Ā Maintains culture of open communication, collaboration, mutual respect and productive behaviors; participates in the hiring, training, and retention of top tier talent and mentors team members to new and fulfilling career experiences.
Ā·Ā Ā Ā Ā Ā Ā Ā Ā Identifies risks, barriers, efficiencies and opportunities when thinking through development approach; presents possible platform-wide architectural solutions based on facts, data, and best practices.
Ā·Ā Ā Ā Ā Ā Ā Ā Ā Explores all technical options when considering solution, including homegrown coding, third-party sub-systems, enterprise platforms, and existing technology components.
Ā·Ā Ā Ā Ā Ā Ā Ā Ā Actively participates in collaborative effort through all phases of software development life cycle (SDLC), including requirements analysis, technical design, coding, testing, release, and customer technical support.
Ā·Ā Ā Ā Ā Ā Ā Ā Ā Develops technical documentation, such as system context diagrams, design documents, release procedures, and other pertinent artifacts.
Ā·Ā Ā Ā Ā Ā Ā Ā Ā Understands lifecycle of various technology sub-systems that comprise the enterprise data platform (i.e., version, release, roadmap), including current capabilities, compatibilities, limitations, and dependencies; understands and advises of optimal upgrade paths.
Ā·Ā Ā Ā Ā Ā Ā Ā Ā Establishes relationships with key IT, QA, and other corporate partners, and regularly communicates and collaborates accordingly while working on cross-functional projects or production issues.
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Job Requirements:
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EXPERIENCE:
2 years required; 3 - 5 years preferred experience in a data engineering role.
2 years required, 3 - 5 years preferred experience in Azure data services (Data Factory, Databricks, ADLS, Synapse, SQL DB, etc.)
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EDUCATION:
Bachelorās degree information technology, computer science, or data related field preferred
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SKILLS/REQUIREMENTS:
Expertise working with databases and SQL.
Strong working knowledge of Azure Data Factory and Databricks
Strong working knowledge of code management and continuous integrations systems (Azure DevOps or Github preferred)
Strong working knowledge of cloud relational databases (Azure Synapse and Azure SQL preferred)
Familiarity with Agile delivery methodologies
Familiarity with NoSQL databases (such as CosmosDB) preferred.
Any experience with Python, DAX, Azure Logic Apps, Azure Functions, IoT technologies, PowerBI, Power Apps, SSIS, Informatica, Teradata, Oracle DB, and Snowflake preferred but not required.
Ability to multi-task and reprioritize in a dynamic environment.
Outstanding written and verbal communication skills
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Working Environment:
General Office ā Work is generally performed within an office environment, with standard office equipment. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.Ā
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physical requirements:Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā
Work is generally sedentary in nature but may require standing and walking for up to 10% of the time.Ā
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Mental requirements:
Employee required to organize and coordinate schedules.
Employee required to analyze and interpret complex data.
Employee required to problem-solve.Ā
Employee required to communicate with the public.
Organization Name: Agami Realty
Company Website: https://agami.co.in/
Position Name: Real Estate Sales Executive
Job Location: Boisar
Nature of Job: Permanent
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Monthly Salary: Rs.10,000 to Rs.14,000
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Candidates residing in Palghar, Boisar, Vangaon and Dahanu will be preferred
Sales Executive job responsibilities include, but are not limited to:
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- Ā Telephonic conversation with prospects and explaining project amenities and pricing
- Set up personal meeting with the potential clients to ensure maximum site visits
- Showing sample flat and explaining the project in detail
- Explaining the customer about the EMI and loan eligibility
- Housing loan processing follow up till disbursement
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Requirements:Ā
- Excellent knowledge of MS Office
- Fast learner and passion for sales
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Platform Engineering Team - where HE/SHE will be a direct impact on the entire engineering org by leading the design, build, and test of critical systems leveraged by all engineers every day. HE/SHE will manage and operate CI/CD systems, Artefact management systems, and common infra automation. HE/SHE will be partnering with engineering teams and developing scalable tools and infrastructure that help engineers develop, test, debug, and release software quickly.
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⢠2 to 5 years of total experience and at least 2+ years of Go programming experience.⢠Hands-on experience in Go programming language paradigms, constructs, and idioms is a must.
⢠Experience on Golang frameworks such as https://github.com/spf13/cobra" target="_blank">Cobra, https://github.com/gin-gonic/gin" target="_blank">Gin or https://github.com/hashicorp/go-plugin" target="_blank">HashiCorp's Go-Plugin are an added advantage.
⢠Understanding of Go specific data structures & algorithms, RESTful web services and work with relational & non-relational databases.
⢠Ability to write performant, well-documented and unit test covered code in an easily understandable structure.
⢠Knowledge of DevOps tools such as Docker/Kubernetes and practices is an advantage.
⢠Strong passion for Linux and system application development.
⢠Work independently and proactively to deliver production-ready code with minimal guidance.
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What you will do:
⢠Primarily developing/extending Linux command-line (CLI) applications for the various product offerings at Acceldata. (Example: tools similar to kubecli, docker-cli and aws-cli).
⢠Extending our existing internal tools developed in Go programming language by developing various plugins. (Example: plugins that can extend the functionalities of Telegraf, Filebeat etc.,)
⢠Develop web applications that will chain the internal tools with the various APIs/services at the customer's end.
About the Company :Ā
microfinance.ai connects the underprivileged to formal financial institutions. It helps them secure micro-loans, micro-insurance, and other financial products.
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We use artificial intelligence to ensure regional language preferred users, less literate users, and even illiterate users can easily onboard and interact with the system.Ā Ā
Looking for a candidate who is full of creative ideas and eager to contribute on a large scale. This is an opportunity to gain visibility into the inner workings and aspects of the public relations field, provide concrete deliverables and learn from top to bottom.Ā
Professional qualifications :
- Any Graduation
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Skills required :Ā Ā Ā Ā Ā
- Passion for the PR industry and its best practices
- Strong desire to learn along with a professional drive
- Solid understanding of the different social networks
- Excellent verbal and written communication skills
- Efficiency at MS Office
Responsibilities :
- Collaborate with designers, and other professionals on large- and small-scale projects (e.g. email campaigns and landing pages)
- Conduct high-quality research and interviews
- Source images and other content
- Fully support the companyās PR strategy and execute it in different phases
- Create and curate engaging content
- Effectively utilize the companyās social media and blogs
- Create and distribute press releases
- Assist in administrative duties
- Build and update media lists and databases
- Schedule, coordinate and attend various events
- Perform research and market analysis activities
Role & Responsibilities
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- Strong proficiency in C++ with minimum 2 years of Development
- Knowledge of the STL, containers, algorithms and data
- Good understanding on Design patterns and memory
- Familiarity with debugging tools, such as Valgrind, winDBG, WireShark is an additional advantage.
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Desired Experience
- (2-6 Years) of Experience as C++ Developer
Essential Skills :
- Minimum 2 years of hands on experience in developing and delivering solutions on Salesforce Force.com platform including apex, triggers, Batch Apex, Visualforce and Integration with external systems
- A self-starter with ability to work effectively with limited supervision
- Ability to work with functional teams through all phases of the Software Development Lifecycle independent of the delivery methodology chosen
- Strong in mapping business requirements to salesforce product features
- Strong consulting skills to engage business for pipeline work
- In depth knowledge on out of the box features, proposing solutions as per the business needs
- Experience with Agile development practices will be a plus, ā¢Experience in HTML, JavaScript, and CSS
- Solid knowledge of SOQL.
- Strong oral and written communication skills
- Experience with jQuery will be a plus
- Good grasping power to learn new things quickly and to understand the clients requirements
- Multitasking abilities, solid technical (domain) skills, and excellent interpersonal ability
- Strong analytical, problem solving, and troubleshooting skills
- Knowledge of SOAP and REST APIs and JSON
- Good knowledge of Salesforce recommended best practice around design and development
- Ability to work independently and as part of a team
- Aptitude for taking on technical challenges
- com Certified Developer DEV401, Platform Developer I
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Role Description :
- Business requirement gathering, client interaction and be able to work in offshore / onshore model
- Design, develop, test, document, and deploy high quality business solutions on the Force.com platform leveraging design patterns (standards solution specific)
- Customize, develop and support solutions on salesforce.com, Force.com platform
- Engage with the client and participate in process flow analysis and design
- Communicate with other resources and with clients regarding status, technical issues and creative solutions
- Demonstrate good judgment and pragmatic approach to deliver solutions on the Force.com platform that comply with the best practices
- Provide the design and estimation for the requirement with defined process and quality
- Review self and peers code/configuration as part of review process









