
Job Title: Customer Support Team Lead
📍 Location: Bangalore
💼 Employment Type: Full-time
🕒 Shift: [Day / Rotational]
👥 Team Size: 8–15 agents (approx.)
Job Summary
We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.
Key Roles & Responsibilities
A. Team Management & Performance
- Lead, coach, and manage a team of customer support executives
- Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
- Conduct regular 1:1s, performance reviews, and feedback sessions
- Prepare rosters and manage attendance to ensure adequate coverage
B. Operations & Service Delivery
- Ensure smooth handling of inbound/outbound calls, emails, and chats
- Act as the first point of escalation for customer issues
- Ensure adherence to processes, SOPs, and quality standards
- Identify gaps and drive process improvements
C. Quality, Training & Compliance
- Conduct call audits and quality checks
- Identify training needs and coordinate with training/QA teams
- Support onboarding and nesting of new joiners
- Ensure compliance with company policies and regulatory requirements
D. Reporting & Stakeholder Coordination
- Prepare and share daily/weekly MIS and performance reports
- Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
- Share insights, trends, and improvement opportunities with management
Qualifications & Skills
- Graduate in any discipline (Postgraduate preferred)
- 5–8 years of experience in customer support, with 2–3 years as Team Lead
- Strong understanding of contact center metrics and SLAs
- Excellent communication, people management, and problem-solving skills
- Proficiency in MS Excel and CRM tools
- Ability to work in a fast-paced, target-driven environment
Preferred Skills
- Experience in BPO / Customer Support / Healthcare support (if applicable)
- Exposure to multi-channel support (voice, email, chat)

About Connect and Heal
About
Similar jobs (10)
Responsibilities of the role include:
1. Create, maintain, and execute test plans and test cases against hardware and software.
2. Design, build, and maintain robust automated test frameworks and test scripts using Java,
C# and Selenium/WebDriver.
3. Develop and execute automated test cases for web, API.
4. Ability to understand source code for code-review.
5. Ability to debug application/script issues by reviewing logs/errors.
6. Estimate test efforts, analyze and communicate test results.
7. Understand and effective role playing in release and sprint planning.
8. Defect tracking, participate in day-to-day QA activities.
9. Enhance and extend the automation library and framework.
10. Understand clients’ business requirements and objectives and design test plan.
11. Write specialized testing tools for use in testing our software platform.
12. Expert Exploratory tester.
13. Constructive thinker and highly collaborative with customer and within team.
14. Understand Agile test approach against (Cost of change and time factors).
Skills Required:
1. Self-organization
2. Good knowledge of OOPS
3. Strong knowledge of Selenium, NUnit, MSTest, or xUnit frameworks.
4. Experience with REST API testing and tools like Postman or RestSharp.
5. Proficiency in designing test frameworks from scratch and maintaining existing frameworks.
6. Familiarity with CI/CD tools like Jenkins, Azure DevOps, or GitHub Actions.
7. 1-3 years of experience in Qualification profile.
8. Mobile automation testing experience plus.
9. Min 1 year experience in automation testing (Selenium).
10. Debug application/script issues.
11. Curiosity, drive, passion, willing to learn and develop, energy, good team member, good
communication
Qualifications:
We believe that experience is everything. Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more.
Founded in 2015 and originally founded as SocialSurvey, Experience.com is headquartered in San Ramon, Calif. and backed by SavantGrowth (fka Kennet Partners), Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati.
Indian Registered name: Buyers Road India Private Limited
URL: www.experience.com
🔴 Profile: Java Developer
🔷 Experience: 2+ Years
🔷 Location: Mumbai
🔷 Mode: Immediate joiners preferred
✨ What we want:
✅ Core Java expertise (Java 8+, Collections, Multithreading)
✅ Spring Framework proficiency (Spring Boot, Spring MVC, Spring Security)
✅ Database skills (MySQL, PostgreSQL, Oracle, Hibernate/JPA)
✅ Microservices architecture experience
✅ RESTful API development and integration
✅ Maven/Gradle build tools
✅ Version control (Git, SVN)
✅ Application servers (Tomcat, JBoss, WebLogic)
✅ Cloud platforms (AWS/Azure preferred)
✅ Frontend basics (HTML, CSS, JavaScript - nice to have)
✅ Testing frameworks (JUnit, Mockito)
Job Description for Mid-level .NET API Engineer Responsibilities: ● Collaborate with cross-functional teams to understand and translate business requirements into technical specifications. ● Design, develop, and maintain software applications using the .NET framework. ● Write clean, scalable, and maintainable code in C#. ● Integrate front-end components developed in HTML, CSS, and JavaScript into the .NET applications. ● Troubleshoot and debug issues to ensure optimal performance and reliability of applications. ● Stay updated on emerging technologies and recommend the adoption of relevant tools and frameworks. ● Collaborate with QA engineers to ensure the delivery of high-quality software products. ● Participate in Agile development methodologies, including sprint planning, stand-ups, and retrospectives. ● Should be a good thinker to resolve logical solutions. ● Analyze, design, develop, as well as implement RESTful services and APIs Requirements: ● Bachelor’s degree in Computer Science, Engineering, or a related field. ● Proven experience as a .NET Developer or in a similar role, with at least 4 years of experience. ● Proficient in .NET 4.5+, with a good knowledge of its ecosystems ● Knowledge of front-end technologies such as HTML, CSS, and JavaScript.(Work experience optional) ● Basic understanding of Sencha and React is a plus.(or any javascript framework) ● Basic understanding of full-stack development principles and architecture. ● Good understanding of database design and SQL. ● Familiarity with version control systems (e.g., Git). ● Strong communication and collaboration● Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously. ● Experience with Agile development methodologies is a plus ● Certifications in .NET or related technologies are desirable but not required. ● Should be a good thinker to resolve logical problems. ● Proficient debugging skills required
Skills: C#, ASP.Net, SQL Server, MVC, Web API, LINQ, OOPS, Javascript (jQuery, React, etc, anyone) Basic IIS Configuration, Postman, Git
Academic Qualification : Bachelor’s/Master's degree in Computers.

🚀 Join Altruist Technologies Pvt. Ltd.
Role: Tele Sales – Customer Care Executive (Inbound + Cross-Selling)
📍 Location: Sector 127, Noida | 🕘 Shift: Day Shift
📌 Work Type: On-Site | 💼 Employment: Full-Time
👥 Openings: 600 | ⏳ Notice Period: Immediate
✨ About the Role
We’re hiring enthusiastic individuals to be part of the Axis BPO Process at Altruist Technologies. If you’re passionate about customer service and have a knack for communication and cross-selling, this is your chance to kick-start a rewarding career.
🔹 Key Responsibilities
- Handle inbound calls and resolve customer queries
- Promote and cross-sell relevant products/services
- Maintain accurate call records & reports
- Adhere to company processes and quality standards
🔹 Eligibility
- Education: Graduation (10+2+3)
- Age: 18–30 years
- Experience: 0–3 years (Freshers welcome!)
- Languages: Fluent in English & Hindi
- Skills: Excel, Communication, Calling
💡 Why Join Us?
✅ Growth-focused environment
✅ Skill development & career opportunities
✅ Energetic, modern workplace in Noida
Job Description:
We are looking for a self-starter/ Back End Developer who can work well with minimal guidance and in a fluid environment. Proficient at programming and interacting with APIs and good knowledge of RESTful design. Customer-focused reacts well to changes, works with teams, and is able to multitask. A natural communicator who can articulate and express thoughts and explain technical concepts in clear, plain English (both written and verbal)
Key Responsibilities:
Hands-on experience in different technologies and languages such as JavaScript, NodeJS, MongoDB, Express JS, MySQL, REST API, Web Services/REST/JSON, MVC Framework to develop Web /mobile applications. Participating in the design and creation of scalable software. Writing clean, functional code on the back-end. Testing and fixing bugs or other coding issues
Position Type: Full-Time
Educational Qualifications: B.Tech/B.Sc/MCA/Relevant Degree in Computer Science.
Experience: 3+ years of hands-on experience in Backend
Reports to: Development Manager
Roles & Responsibilities:
- Work with development teams and product managers to ideate software solutions
- Design client-side and server-side architecture
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Write technical documentation
- Work with data scientists and analysts to improve software
- Excellent scoping and estimation skills
Skills and Responsibilities:
- Proven experience as a Backend Developer or similar role
- 4+ years of hands-on software engineering experience in Node.js and Typescript
(Including Express, Feathers.js, and/or Nunjucks)
- Strong understanding of node modules, npm, nodemon.
- Strong understanding of production systems and Cloud deployments, especially in AWS
- Good understanding of test frameworks like Chai, Mocha, and Sinon
- Good understanding of javascript concepts like Promises and Async-Await
- Deep understanding of mobile backend infrastructure including service-oriented or
microservice architecture.
- Strong experience using a client-side MVC framework such as NodeJS, NextJS, Redux.Good experience working on Backend.
- Ensure the technical feasibility of UI/UX designs.
- Experience with filesystems, server architectures, and performance tuning
- Building reusable code and libraries for future use
- Experience in a relational database and version control tools and integration of third.
- Maintain existing code base including troubleshooting of issues and fixing bugs.
- Experience developing desktop and mobile applications
- Developing and implementing highly responsive user interface components using react
- Strong knowledge in databases MySQL, MongoDB, web servers Apache, and UI/UX design.
- Top-notch programming skills and write code for robust software design.
- Experience in responsive design, cross-browser compatibility, and website performance.
- Knowledge of performance testing frameworks including Mocha and Jest
- Aggressive problem diagnosis and creative problem-solving skills.
- Good understanding of how browsers and DOM work.
- Experience with handling Services, RESTful, APIs.
- Excellent communication and teamwork skills
- Great attention to detail and organizational skills
- An analytical mind and problem-solving skills.
- F&B (Food and Beverages) domain experience is a plus.
- Monitoring and improving front-end performance
- A passion for new consumer technology and the emerging media landscape
- F&B (Food and Beverages) domain experience is a plus.
- Keywords skill sets:- Node Js, Express Framework, Feathers Js, JavaScript, PHP, MVC Framework, REST API, Web Services/REST/JSON, MySQL, MongoDB, AWS
Experience : 0-1 Year ( Freshers are welcome)
Job Location: Banashankari, Bangalore
Roles & Responsibilities:
- Read and understand the scope of work, and deliverables for the assigned project.
- Get confirmation on the same from TL/Manager.
- Ensure completeness/adequacy of data for a specified project. Coordinate with the site team.
- Have a good understanding of the relevant standards, and testing procedures.
- Prepare the reports as per the standard formats. Ensure customization is done if required from the client end.
- Keep track of completed, ongoing and upcoming jobs.
- Participate in the report discussions.
- Actively involve in training
Below given is the job description for the same.
Job Description
Designation : ASP.Net Developer
Experience : 2 to 4 Years
Technical Skill
- Asp.net
- C#
- MVC
- Ajax
- JQuery
- JavaScript
- HTML
- Bootstrap
- SQL
- Stored procedure sql server
Required Skill Set
- Good Experience in dynamic web page creation in ASP. Net .
- Ability to work individually, or in a team
- Excellent Problem solving skills with innovative and proactive approach
- Detailed oriented Broad experience with. NET Framework in developing web based applications
- Strong debugging skills, must be able to work independently with minimal guidance.
- Design, code, test, debug and document software according to the functional requirements.
- Experience in writing web applications using ASP.net MVC 4.0/4.5, Entity Framework, SQL Server 2008/12
- Experience in Java script, AJAX and JQuery
- Experience on Web API is preferred
- Sound knowledge of SQL Server 2008/12 relational database concepts, SQL simple/complex queries and writing stored procedures etc.
Vah Vah! is an ed-tech company that offers online makeup courses in micro-batches to students across India to learn from the leading teachers in top cities. We provide holistic education with lots of practical training that makes our students job-ready with not just the base skills but also the soft skills for great customer service. Our teachers have more than 15+ years of experience in training makeup and have certified more than 1000+ students. Vah Vah! is founded by executives with extensive experience running consumer business and mobile games at scale (over 100 million players) at Zynga. Vah Vah! is backed by a leading investment firm.
Website Link: https://vahvah.com/
The Mission
Vah Vah teaches professional makeup to budding makeup artists and influencers through live online classes. We have students from Srinagar, all the way to the Andamans. And experienced teachers who have worked in Bridal Makeup, Ramp Shoots, Film and more. We empower our students to join the workforce as fully trained makeup artists. This is the future of vocational education, and you can help build it.
Our Culture
- Amazing workplace and colleagues to work with
- We have the right mixture of creativity, analytics and hustle to move fast in the right direction.
- You will work with colleagues who don’t take themselves too seriously but move mountains.
- See yourself evolving every month with new problems to solve and new skill to master.
- Work with the smartest engineers so you can learn from them.
- Competitive salary at par with the best in the industry
- Great stock options so you can benefit from the company's growth.
- Immense exposure to new technologies
Responsibilities:
- Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement.
- Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Taking lead on projects, as needed.
Requirements:
- Overall experience of 2-5 years in building backend services using languages like NodeJs, Java etc
- Fluency or understanding of specific languages, such as Java, Node.Js, Python, and operating systems may be required.
- Strong understanding of the web development cycle and programming techniques and tools.
- Focus on efficiency, user experience, and process improvement.
- Strong problem solving and verbal and written communication skills.
- Ability to work independently or with a group.
- Sound knowledge on source control and DevOps
What you get:
- Amazing workplace and colleagues to work with
- Competitive salary at par with the best in the industry
- Immense exposure to new technologies
Qrata is currently searching for a full stack developer for a YC backed product startup.
Job Description
- Create detailed, comprehensive and well-structured test plans and test cases for manual and automated testing.
- Able to write idempotent Unit Test cases, integration test cases and browser automation test cases.
- Provide post production support.
- Test execution, defect (bug) tracking, reporting, and issue resolution/coordination.
- Good to have expertise in Reactjs and Nodejs.
- Knowledge of GIT and JIRA is must.
- Experience in testing frameworks such as TestCafe, react testing library, enzyme.
- Unit Testing (Mocha, Chai, JEST)









