Cutshort logo
Connect and Heal logo
Team Lead- Customer Support
Team Lead- Customer Support
Connect and Heal's logo

Team Lead- Customer Support

Riya Saha's profile picture
Posted by Riya Saha
5 - 8 yrs
₹5L - ₹7L / yr
Bengaluru (Bangalore)
Skills
Team leadership
Customer Service
Escalation management
Voice processing

Job Title: Customer Support Team Lead

šŸ“ Location: Bangalore

šŸ’¼ Employment Type: Full-time

šŸ•’ Shift: [Day / Rotational]

šŸ‘„ Team Size: 8–15 agents (approx.)


Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

  • Lead, coach, and manage a team of customer support executives
  • Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
  • Conduct regular 1:1s, performance reviews, and feedback sessions
  • Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

  • Ensure smooth handling of inbound/outbound calls, emails, and chats
  • Act as the first point of escalation for customer issues
  • Ensure adherence to processes, SOPs, and quality standards
  • Identify gaps and drive process improvements

C. Quality, Training & Compliance

  • Conduct call audits and quality checks
  • Identify training needs and coordinate with training/QA teams
  • Support onboarding and nesting of new joiners
  • Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

  • Prepare and share daily/weekly MIS and performance reports
  • Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
  • Share insights, trends, and improvement opportunities with management

Qualifications & Skills

  • Graduate in any discipline (Postgraduate preferred)
  • 5–8 years of experience in customer support, with 2–3 years as Team Lead
  • Strong understanding of contact center metrics and SLAs
  • Excellent communication, people management, and problem-solving skills
  • Proficiency in MS Excel and CRM tools
  • Ability to work in a fast-paced, target-driven environment

Preferred Skills

  • Experience in BPO / Customer Support / Healthcare support (if applicable)
  • Exposure to multi-channel support (voice, email, chat)
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Connect and Heal

Founded :
2016
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Connect and Heal is a healthcare startup providing holistic outcome-focused, patient-centric care. It acquires its users through its diverse corporate clientele, which includes startups, MSMEs, and Fortune 500 companies. Over the past six years, it has built a subscriber base that is arguably one of the largest in the industry. Today it touches over 6 million lives. It was founded by Sanjay Vinayak, Elwinder Singh, and Galveender Kaur in 2016. Prashant Kashyap joined as the fourth co-founder in 2022. Headquartered in Bengaluru, Connect and Heal serves as the first port of call for the healthcare needs of employees of several organizations and their families. Through virtual and in-person care anywhere, anytime, it strives to provide a care continuum to its users. By standardizing clinical care, Connect and Heal is helping patients receive care that matches global benchmarks. Its services include 360-degree integrated healthcare, including acute and primary care, emergency response, chronic care management, preventive health checks, investigative diagnostics, health management, hospital assistance, and concierge care. The company has 2500+ doctors and specialists on the panel, backed by an extensive network of 6000+ hospitals and clinics and 3500+ diagnostic centers and pharmacies across 8000+ pin codes. It is also the largest aggregator of ambulances, with more than 4000 vehicles. Today Connect and Heal touches over 6 million lives across 400+ organizations. With 70,000+ doctor consultations and 10,000+ health screenings every month, it serves users in over 300 cities across India.
Read more

Company social profiles

linkedin

Similar jobs

Remote only
6 - 12 yrs
₹15L - ₹30L / yr
skill iconPython
ETL
SQL
Database migration
Cloud transformation
+22 more

Lead / Sr. Data Engineer (Architect & Engineering Owner)

The Role

We are seeking a Lead Data Engineer who operates at the intersection of high-scale engineering and enterprise architecture. In this role, you will "own" our healthcare data platform end-to-end. You aren't just building pipelines; you are designing the blueprint for how clinical, claims, and sales data flow through our ecosystem. You will bridge the gap between legacy systems (MSSQL/Oracle) and modern cloud warehouses (Snowflake/Redshift/Databricks), ensuring our data is governed, HIPAA-compliant, and optimized for advanced analytics.

What You’ll Do

1. Architecture & Strategic Leadership

  • Design the Blueprint: Own the enterprise data architecture (Staging, Integration, Warehouse, and Semantic layers). Define the evolution from monolithic databases to scalable cloud-hosted analytics.
  • Modeling Mastery: Lead the design of complex Dimensional Models (Star/Snowflake) and implement advanced Slowly Changing Dimension (SCD) strategies to track historical clinical events.
  • Set the Standard: Establish coding, version control (GitHub), and CI/CD standards. Conduct design reviews and mentor a team of engineers to move from "task-takers" to "system-builders."

2. Advanced Data Engineering (Hands-on)

  • Modern ELT/ETL: Build and orchestrate production-grade pipelines using Python, Airflow, and dbt. Manage automated ingestion via Fivetran or custom-built frameworks for APIs and EHRs.
  • Multi-Engine Expertise: Operate seamlessly across PostgreSQL, MSSQL, and Oracle, while optimizing petabyte-scale cloud warehouses like Snowflake or Redshift.
  • Performance Tuning: Own query optimization. You should be the expert at using EXPLAIN/ANALYZE, partitioning, and indexing to reduce compute costs and latency.
  • Quality & Reconciliation: Design robust validation frameworks to ensure data integrity—essential for healthcare compliance and clinical trust.

3. Healthcare Interoperability & Governance

  • Data Standards: Map diverse datasets (EHR, API, Flat Files) to HL7 FHIR resources and curated analytic layers.
  • Privacy by Design: Embed HIPAA Security Rule safeguards (encryption, audit trails, and access controls) directly into the code and infrastructure.
  • Interoperability: Handle complex semi-structured data (JSON/XML) from third-party partners and EMR systems.

What You’ll Bring

  • Experience: 8–12+ years in Data Engineering/Architecture. You should have a track record of leading technical projects or mentoring teams.
  • The "Hybrid" Stack: * Expert SQL/PL-SQL: Deep experience with performance tuning in relational environments (Oracle/MSSQL).
  • Modern Tools: Practical experience with Snowflake/Redshift, dbt, and Airflow.
  • Programming: High proficiency in Python (Pandas, PySpark) or Java/Scala for custom ETL routines.
  • Architectural Depth: Clear understanding of SDLC, Agile (Scrum), and Data Modeling frameworks.
  • Healthcare Domain: Exposure to pharmaceutical or clinical data (Life Sciences, EMR, or Claims) is highly preferred.
  • Soft Skills: The ability to translate "clinical business needs" into "technical runbooks" and communicate effectively with stakeholders.

Nice to Have

  • AI/ML Integration: Experience supporting Data Science teams with feature extraction and model deployment (SageMaker/Azure ML).
  • Advanced Tooling: Familiarity with NoSQL (MongoDB), search engines (Elasticsearch), or niche ETL tools (Talend/Informatica) for migration purposes.
  • Cloud Infrastructure: Hands-on experience with AWS Glue, Lambda, or Azure Data Factory.


Read more
Remote only
1 - 5 yrs
₹3L - ₹5L / yr
Sales management

Promote Medical Products: Conduct regular visits to clinics, hospitals, and healthcare facilities to promote our products and educate healthcare professionals about their benefits.

Sales Achievement: Meet or exceed sales targets by developing strategies to attract new clients and retain existing ones.

Product Knowledge: Stay updated on product features, competitive positioning, and the latest industry trends to provide accurate information and address customer inquiries effectively.

Customer Relationship Management: Build strong relationships with doctors, pharmacists, and other key stakeholders to increase brand visibility and foster loyalty.

Reporting: Keep detailed records of daily activities, including client interactions, sales, and any issues encountered, and provide regular feedback to the management team.

Read more
Softobiz Technologies Private limited
at Softobiz Technologies Private limited
2 candid answers
1 recruiter
Adlin Asha
Posted by Adlin Asha
Hyderabad
3 - 7 yrs
₹10L - ₹14L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+13 more

Greetings From Softobiz Technologies!!

Softobiz Technologies is a leading organization among the IT organizations supplying its products along with the services in the form of Product development and Web-Application development.


We are looking for people who have experience in Python and react.js.


Location - Hyderabad


Years – 3+ Years


Primary Purpose:

The Senior Software Engineer role is responsible for ensuring continuous innovation and developing high-quality software aligned with user needs and business goals.Ā Ā This role will work as an integral part of creative and motivated teams to ensure high-quality benchmarks are met for deliveries of innovative products for local and international markets. Working closely with other stakeholders requires the ability to design, develop, and implement creative solutionsĀ with Modern architecture and design patterns.Ā . Thinking outside the box with the capability to learn upcoming technologies in the integration space, the role requires contributing proactively to business-aligned digital initiatives. A detailed understanding of modern SDLC frameworks is required, as is the ability to work in an Agile environment.

Ā 

Job Responsibilities:

  • Lead projects in your respective squad, guide and mentor the team as required.Ā 
  • Provide thought leadership in the architecture and design of Digital products.Ā 
  • Provide technical leadership, mentoring, and coaching of developers.Ā 
  • Contribute to the implementation and delivery of Digital products.Ā 
  • Promote and experiment with new technologies that will help improve the quality and delivery of Digital Products.Ā 
  • Perform software engineering tasks to ensure the highest levels of product quality are met.Ā 
  • Analyze system and production defects, including troubleshooting and root cause analysis.Ā 
  • Learn from industry specialists and apply best practices to match our customer needs further.Ā 
  • Keep up to date with technical trends, tools, and methodologies, and research as required.

Ā 

Experience and Skills:Ā 

  • 3+ years of relevant experience;Ā 
  • Solid experience working in complex and innovative R&D development environments;Ā 
  • Experience working in Agile process and result-oriented culture;Ā 
  • Solid experience with multiple programming languages, including Python, JavaScript, Typescript, ReactJs/AngularJs/Vue.Js.Ā 
  • Demonstrable robust Architecture, design, development, and collaboration skills gained in developing software product solutions;Ā 
  • Hands-on experience with developing and implementing integrations;Ā 
  • Experience with developing enterprise grade complex software applications.

Technical SkillsĀ 

  • Python frameworks Django/Flask/Fast API
  • Solid OOP skill in PHP, with S.O.L.I.D principle in mind.Ā 
  • Experience in react.js
  • Experience with test driven development.Ā 
  • Comfortable with GIT version control systems;Ā 
  • Normalized SQL database design, strong experience in MySQLĀ 
  • Knowledge of building and consuming REST APIĀ 
  • Good to have experience with AWS Stack (Lambda, SQS, SNS, API Gateway, etc.)

Bonus Technical Skills:Ā 

  • Some knowledge or experience in Kubernetes is a bonus
  • Experience with Microservices architectureĀ 

Ā 

About SoftobizĀ 

Innovation begins with like-minded people aiming to transform the world together.

We invite you to join an organization that has been helping clients transform their businesses by fusing insights, creativity, and technology. At Softobiz, we embrace a diverse mix of talented people who come here to stay and do their best work.

Ā 

At Softobiz, we transform passionate individuals into proficient professionals dedicated to exploring new frontiers in Software development. Here you will get the opportunity to work with technical craftsmen that are pioneers in the latest technologies.

We promote a culture of equality, learning, collaboration, and creative freedom so that our employees grow.

Ā 

For more information about our solutions and organization, visitĀ www.softobiz.com,Ā 

Follow us onĀ LinkedIn,Ā Twitter,Ā andĀ FacebookĀ for more updates.

Read more
Paisso Technology Pvt Ltd
Mohali
1 - 3 yrs
₹3L - ₹6L / yr
skill iconGo Programming (Golang)
skill iconRuby on Rails (ROR)
skill iconRuby
skill iconPython
skill iconJava
+3 more

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full stack developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.


Responsibilities:

• Developing front end website and back-end website applications.

• Seeing through a project from conception to finished product.

• Designing and developing integrations with 3rd party apps.

• Working on Next JS and Node JS .

• Design, build and maintain SaaS-based products.

• Collaborate with cross-functional teams to define, design, and ship new features.

• Web services and Integration with Business applications and various softwares

• Work with outside data sources and API’s, REST API's

• Unit-test code for robustness

• Work on bug fixing and improving application performance.


Requirements:

• Experience of 1-3 years.

• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.

• Proficiency with languages such as React JS, Next JS, Node JS, PHP Laravel, Angular, WordPress, REST API's

• Excellent verbal communication skills.

• Good problem-solving skills.

• Knowledge of software development principles and design patterns.

• Excellent problem-solving skills and ability to learn new technologies quickly.

• Strong communication skills and ability to work collaboratively in a team environment.


Job Type: Full-Time, 9 am to 6:30 pm (Monday to Friday)

Read more
Srijan Technologies
at Srijan Technologies
6 recruiters
Adyasha Satpathy
Posted by Adyasha Satpathy
Remote only
8 - 16 yrs
₹25L - ₹32L / yr
skill iconMachine Learning (ML)
skill iconData Science
Natural Language Processing (NLP)
Computer Vision
recommendation algorithm

Srijan Technologies is hiring for Delivery Manager - Data Science/Data Engineering
with a permanent WFH option.

Notice: Immediate joiners or candidates with 30 days of notice period are preferred.

Required Skills/Experience: • Overall Experience of 10+ years in the Industry • Good experience in Agile methodology • Experience in delivering Data engineering and data integration projects is a must • Experience in delivering Analytical programs is a must • Experience in delivering AI / ML projects will be an added advantage • Analytical skills • Well-developed interpersonal skills • Commercial awareness • Effective Communication • Team working skills • Ability to motivate people • Management and leadership skills

Ā 

Read more
Service Corners Digital Marketing Company
Deepak Srivastava
Posted by Deepak Srivastava
Lucknow
1 - 2 yrs
₹1.5L - ₹2.4L / yr
skill iconPHP
MySQL
skill iconLaravel
skill iconCodeIgniter
  • Required Good Coding Skills In HTML5, PHP, JS & MYSQL, BOOTSTRAP CSS, JQuery,
  • Designing And Building The Website Front-End.
  • Creating The Website Architecture.
  • Designing And Managing The Website Back-End Including Database And Server Integration.
  • Conducting Website Performance Tests.
  • Troubleshooting Content Issues.
  • Monitoring The Performance Of The Live Website.
  • Knowledge Of CMS Have Additional Benefits
  • Should Have A Deep Understanding Of UI/UX Frontend
  • Should Have A Previous Experience With Landing Page Builders
Read more
A product development company
A product development company
Agency job
via Pyramids Skilltech PvtLtd by Ankita Ghosh
Bengaluru (Bangalore)
5 - 8 yrs
₹26L - ₹28L / yr
skill iconJava
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconReact.js
Technical Architecture
As a Senior Software Engineer, you will gather requirements, design, implement, unit test
and maintain applications used by teams across. You will learn and develop
applications based on cutting edge technologies and deploy them on client's
infrastructure. You need to identify newer technologies as needed
As a Senior Software Engineer, you will be responsible for:
ļ‚· Working with groups within the company to gather requirements and collaborate with
architects to build solutions.
ļ‚· Designing, developing and Unit testing to ensure successful system Integration of
applications.
ļ‚· Providing support for interface issues to update changes and provide fixes to bugs
ļ‚· Creating and documentation of test results to ensure accurate results are recorded
ļ‚· Assisting and supporting in platform upgrades and mentoring Junior engineers on
technology aspects to help upscale knowledge
ļ‚· Working with diverse programming languages as needed to ensure successful
running of a applications.

Have 4 years of relevant experience and education in Computer Science or
Engineering
ļ‚· Have experience in developing applications using Java, Spring, JavaScript and
databases
ļ‚· Display experience in working on front end technologies like bootstrap and ReactJS
ļ‚· Show proficiency in technical evaluation of products and design of applications
ļ‚· Be comfortable working with scripting languages such as Python or Perl
ļ‚· Be able to learn new technologies quickly
ļ‚· Have proficiency in using build tools in Linux commands and Shell
ļ‚· Demonstrate excellent communication and presentation skills and an ability to build
trusting relationships with customers
Read more
eNoah iSolution
at eNoah iSolution
1 video
6 recruiters
Pavithra M
Posted by Pavithra M
Remote, Chennai
3 - 10 yrs
₹5L - ₹17L / yr
MERN Stack
skill iconNodeJS (Node.js)
skill iconMongoDB
skill iconReact.js
skill iconAngularJS (1.x)
+4 more
  • 3+ years of extensive experience in developing the Single Page Application with Web responsive design for mobile and web usingĀ Angularjs or Nodejs / React JS, HTML 5, CSS 3 and Bootstrap.
  • Thorough understanding of React.js and its core principles.
  • Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
  • Experience with common front-end development tools such asĀ Babel, Webpack, NPM, yarn, etc.
  • Node JS & software engineering experience
  • Familiarity with newer specifications of EcmaScript (ES6)
  • Knowledge of AWS services likeĀ Lambda, RDS and Dynamo
  • Understanding of non-relational databases such asĀ CouchDB and MongoDB
  • Working experience with MySQL
Read more
Vencent Systems Private Limited
at Vencent Systems Private Limited
1 video
1 recruiter
Sharayu L
Posted by Sharayu L
Pune
1 - 3 yrs
₹1.2L - ₹2.4L / yr
skill iconJava
J2EE
Struts
Spring
Hibernate (Java)
+1 more
Responsibilities and Duties
1. Work as part of a software development team
2. Good working knowledge with Core & advance java
3. Understanding of Spring & hibernate frameworks
4. Write code per app specifications in Java with Spring and Hibernate Framework.
5. Should have worked on front end technologies.
6. Good understanding of MySQL database ,Should be able to design database
7. Test to ensure designs are in compliance with specifications
8. Should be able to design authentication service
9. Good experience in Java Spring,Angular 5,Web APIs
10.Analyze user requirements to determine how to translate into Java
11.Should have knowledge about third party authentication like Facebook login, google login and Twitter login along with push notification and payment gateways
12.Write well designed, testable, efficient code and make sure designs are in compliance with specifications

Skills and Experience preference :

- 0.6 to 3 years of overall experience in software development with any degree in Computer science or related subject.
- Strong in Core Java, J2EE, RMI, Web services.
- Competent JSP, Struts, SQL, OOPs and ORM technologies (hibernate).
- Strong understanding of design patterns and multithreading.
- Experience on working in high performing development teams using agile/ scrum methodologies and Tools; various code versioning systems, such as SVN.
- Ability to multi task and switch context to changing priorities in a high dynamic environment and proficient in troubleshooting skills, especially in complex application stacks.
- Experience in Test Driven Development and mobile platform is added advantage
Read more
skillVentory
at skillVentory
4 recruiters
Neelam Chauhan
Posted by Neelam Chauhan
Bengaluru (Bangalore)
5 - 14 yrs
₹5L - ₹40L / yr
TAFJ
T24
Temenos
Maintain and enhance/improve banking systems (Core Banking, AML and Reporting) based on Temenos
products.
System impact analysis, design, local code development, Unit Test, application/installation of application
product patches/core package, support for system integration test/user acceptance test, and implementation
support.
Ā Produce required SDLC(System Development Life Cycle) artefacts, including specification documents, layouts,
diagrams and manuals.
System environment support and maintenance in production environment and test environment.
BAU support for branches such as trouble shooting and QA.
Ā Collaborate with partners across IT and business groups.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos