
Job Title: Customer Support Team Lead
📍 Location: Bangalore
💼 Employment Type: Full-time
🕒 Shift: [Day / Rotational]
👥 Team Size: 8–15 agents (approx.)
Job Summary
We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.
Key Roles & Responsibilities
A. Team Management & Performance
- Lead, coach, and manage a team of customer support executives
- Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
- Conduct regular 1:1s, performance reviews, and feedback sessions
- Prepare rosters and manage attendance to ensure adequate coverage
B. Operations & Service Delivery
- Ensure smooth handling of inbound/outbound calls, emails, and chats
- Act as the first point of escalation for customer issues
- Ensure adherence to processes, SOPs, and quality standards
- Identify gaps and drive process improvements
C. Quality, Training & Compliance
- Conduct call audits and quality checks
- Identify training needs and coordinate with training/QA teams
- Support onboarding and nesting of new joiners
- Ensure compliance with company policies and regulatory requirements
D. Reporting & Stakeholder Coordination
- Prepare and share daily/weekly MIS and performance reports
- Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
- Share insights, trends, and improvement opportunities with management
Qualifications & Skills
- Graduate in any discipline (Postgraduate preferred)
- 5–8 years of experience in customer support, with 2–3 years as Team Lead
- Strong understanding of contact center metrics and SLAs
- Excellent communication, people management, and problem-solving skills
- Proficiency in MS Excel and CRM tools
- Ability to work in a fast-paced, target-driven environment
Preferred Skills
- Experience in BPO / Customer Support / Healthcare support (if applicable)
- Exposure to multi-channel support (voice, email, chat)

About Connect and Heal
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Job Description:
As a Machine Learning Engineer, you will:
- Operationalize AI models for production, ensuring they are scalable, robust, and efficient.
- Work closely with data scientists to optimize machine learning model performance.
- Utilize Docker and Kubernetes for the deployment and management of AI models in a production environment.
- Collaborate with cross-functional teams to integrate AI models into products and services.
Responsibilities:
- Develop and deploy scalable machine learning models into production environments.
- Optimize models for performance and scalability.
- Implement continuous integration and deployment (CI/CD) pipelines for machine learning projects.
- Monitor and maintain model performance in production.
Key Performance Indicators (KPI) For Role:
- Success in deploying scalable and efficient AI models into production.
- Improvement in model performance and scalability post-deployment.
- Efficiency in model deployment and maintenance processes.
- Positive feedback from team members and stakeholders on AI model integration and performance.
- Adherence to best practices in machine learning engineering and deployment.
Prior Experience Required:
- 2-4 years of experience in machine learning or data science, with a focus on deploying machine learning models into production.
- Proficient in Python and familiar with data science libraries and frameworks (e.g., TensorFlow, PyTorch).
- Experience with Docker and Kubernetes for containerization and orchestration of machine learning models.
- Demonstrated ability to optimize machine learning models for performance and scalability.
- Familiarity with machine learning lifecycle management tools and practices.
- Experience in developing and maintaining scalable and robust AI systems.
- Knowledge of best practices in AI model testing, versioning, and deployment.
- Strong understanding of data preprocessing, feature engineering, and model evaluation metrics.
Employer:
RaptorX.ai
Location:
Hyderabad
Collaboration:
The role requires collaboration with data engineers, software developers, and product managers to ensure the seamless integration of AI models into products and services.
Salary:
Competitive, based on experience.
Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Language Skills:
- Strong command of Business English, both verbal and written, is required.
Other Skills Required:
- Strong analytical and problem-solving skills.
- Proficiency in code versioning tools, such as Git.
- Ability to work in a fast-paced and evolving environment.
- Excellent teamwork and communication skills.
- Familiarity with agile development methodologies.
- Understanding of cloud computing services (AWS, Azure, GCP) and their use in deploying machine learning models is a plus.
Other Requirements:
- Proven track record of successfully deploying machine learning models into production.
- Ability to manage multiple projects simultaneously and meet deadlines.
- A portfolio showcasing successful AI/ML projects.
Founders and Leadership
RaptorX is led by seasoned founders with deep expertise in security, AI, and enterprise solutions. Our leadership team has held senior positions at global tech giants like Microsoft, Palo Alto Networks, Akamai, and Zscaler, solving critical problems at scale.
We bring not just technical excellence, but also a relentless passion for innovation and impact.
The Market Opportunity
Fraud costs the global economy trillions of dollars annually, and traditional fraud detection methods simply can't keep up. The demand for intelligent, adaptive solutions like RaptorX is massive and growing exponentially across industries like:
- Fintech and Banking
- E-commerce
- Payments
This is your chance to work on a product that addresses a multi-billion-dollar market with huge growth potential.
The Tech Space at RaptorX
We are solving large-scale, real-world problems using modern technologies, offering specialized growth paths for every tech role.
Why You Should Join Us
- Opportunity to Grow: As an early-stage startup, every contribution you make will have a direct impact on the company’s growth and success. You’ll wear multiple hats, learn fast, and grow exponentially.
- Innovate Every Day: Solve complex, unsolved problems using the latest in AI, Graph Databases, and advanced analytics.
- Collaborate with the Best: Work alongside some of the brightest minds in the industry. Learn from leaders who have built and scaled successful products globally.
- Make an Impact: Help businesses reduce losses, secure customers, and prevent fraud globally. Your work will create a tangible difference.
- Working knowledge of setting up and running HD insight applications
- Hands on experience in Spark, Scala & Hive
- Hands on experience in ADF – Azure Data Factory
- Hands on experience in Big Data & Hadoop ECO Systems
- Exposure to Azure Service categories like PaaS components and IaaS subscriptions
- Ability to Design, Develop ingestion & processing frame work for ETL applications
- Hands on experience in powershell scripting, deployment on Azure
- Experience in performance tuning and memory configuration
- Should be adaptable to learn & work on new technologies
- Should have Communication Good written and spoken
All things Social Media - LinkedIn ( Strategy &Content )
Only candidates who have grown accounts from scratch
Create content for LinkedIn Accounts ;
Post content and manage engagements to the posts
Eye-catching ,witty and strategic content
Job description
Company Description
Watch Your Health is a health-tech company based in Thane, specializing in innovative digital health solutions that enhance user engagement, improve health outcomes, and drive business growth. The platform combines AI-driven tools and wellness programs to provide personalized, data-driven healthcare for individuals and corporates.
Role Description
This is a full-time on-site role in Thane for an HR Recruiter at Watch Your Health. The HR Recruiter will be responsible for sourcing, recruiting, interviewing, and hiring candidates. They will also be involved in onboarding new employees, managing employee relations, and ensuring compliance with labor laws and company policies.
Qualifications
Recruitment and Interviewing skills
Employee Onboarding and Employee Relations skills
Knowledge of labor laws and HR policies
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
About the Company:
Alyke, recognized as India's first friendship app, is revolutionizing the way people find friends online through its innovative matching algorithm. Alyke has quickly gained traction, surpassing 1 million users. This platform uniquely connects individuals based on shared interests and proximity and stands out for its commitment to creating a secure environment that encourages users to express themselves freely. Joining Alyke offers the chance to be part of an innovative team dedicated to reshaping the landscape of social connections.
Role Overview:
As a Quality Assurance (QA) Lead at Alyke, you will lead the QA team to ensure the delivery of high-quality software products. You will be responsible for developing and implementing QA strategies, overseeing all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. This role requires a combination of strong leadership skills and a deep understanding of QA methodologies in a fast-paced startup environment.
Key Responsibilities:
● Lead and mentor the QA team, fostering a culture of quality and continuous improvement.
Extensive work in Appium is much needed.
● Develop and implement comprehensive QA strategies, standards, and processes to ensure the highest quality of our software products.
● Oversee the creation and execution of test plans and test cases, ensuring thorough testing of new features and applications.
● Establish and monitor key QA metrics to track and improve software quality and team performance.
● Collaborate closely with cross-functional teams including development, product management, and operations to ensure timely and high-quality releases.
● Implement and maintain automated testing frameworks and tools to improve efficiency and coverage.
● Manage the defect tracking process, ensuring clear documentation and effective resolution of issues.
● Conduct regular reviews and audits of QA processes to identify areas for improvement.
● Stay up-to-date with industry trends and best practices, continuously integrating new techniques and tools into the QA process.
● Ensure the application’s compatibility across different devices and platforms, particularly mobile.
● Develop training programs and materials to enhance the skills and knowledge of the QA team.
Qualifications:
● Bachelor’s degree in Computer Science, Engineering, or a related field.
● 4+ years of experience in software quality assurance, with at least 2 years in a leadership or management role.
● Proven experience in developing and implementing QA processes and strategies.
● Strong knowledge of QA methodologies, tools, and processes, including experience with manual and automated testing.
● Proficiency in using QA tools such as JIRA, Selenium, Appium, or similar.
● Extensive experience with testing mobile applications on iOS and Android platforms.
● Strong understanding of continuous integration/continuous deployment (CI/CD) pipelines and related tools like Jenkins or GitLab CI.
Excellent problem-solving skills and a proactive approach to addressing challenges.
● Strong communication and leadership skills, with the ability to effectively mentor and manage a team.
● Experience with security testing and understanding of data protection standards is a plus.
● Demonstrated ability to work collaboratively with cross-functional teams to deliver high-quality products on time.
Why Join Us?
● Opportunity to lead a QA team in ensuring the quality of a cutting-edge product impacting users globally.
● Work in an environment that fosters innovation, collaboration, and professional growth.
● Competitive compensation and comprehensive benefits.
● Be part of a passionate and driven team dedicated to transforming the way people connect.
Application Process: If you're excited about leading a team to ensure the quality of a product that brings people together, we'd love to hear from you. Please submit your resume, cover letter, and a link to any relevant work or projects you have worked on.
- Experience in API development using Java will be a plus.
- Excellent knowledge and experience in writing testable, scalable, flexible, robust and efficient web applications using JavaEE 6/7 technologies, specifically, Spring core, Spring Boot Spring Data, spring batch and JPA
- Experience in successfully deploying Java-based applications in production and understanding load-balancing, authentication, and fault tolerance through Tom Cat.
- Experience in database modeling (MySQL/NoSQL databases such as Mongo DB)
- Knowledge of integrating with Ant, Maven, GIT and Shell scripting.
- Strong backend experience to develop Data Layer using at least one of the ORM frameworks like Hibernate, JPA etc.
- Strong RDBMS Skills and SQL skills. Experience in MySQL, Teradata and warehousing databases.
-
Experience in Analytics frameworks and visualization products.
- Excellent knowledge and experience of Maven, Continuous Integration, and Continuous Delivery with Jenkins.
• Experience with JavaScript frameworks, especially Angular is a definite plus.
Java 8, J2EE , Spring Boot, Microservices, Apache Spark, DevOps, Advanced SQL, preferably with
expertise in Data engineering/Data analytics,
ELK(Elastic Search, Logstash , Kibana) stack, Teradata, any No SQL database, Hands on experience in
maintaining products on Cloud Technologies like PCF, Azure, Docker, Kubernetes, etc, NodeJS,
Angular 2x, GitLab with CI/CD, Hands on experience in Unix server, Shell scripting, Large data
processing, Performance tuning, Experience in working in various Test Automation frameworks like
Selenium, Test NG, Python, Cucumber, Karma, Karate/ Jasmine, etc
Experience in using Eclipse, Spring tool suite, Project building tools - Maven, Gradle, etc, JIRA for ALM.
We are looking for a skilled and motivated developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.
In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and excellent communicator. If you are also passionate about the .NET framework and software design/architecture, we’d like to meet you.
Experienced in C# programming language, .Net, and .Net MVC
At least 5 years of experience in developing modern web applications
Experienced in Web Services, Web API, REST and SOAP architectures
Experienced in ORM
Acquainted with Version Control Systems as (Git)
Experienced in HTML5, CSS3, Bootstrap, Javascript, Jquery, JSON, AngularJS and prevalent in Responsive Web Design
Knowledge of Relational Databases (MsSQL)
Can create qualified, testable and well-documented code
Good communication skills in English
Knowledge of JavaScript MV-VM/MVC frameworks including Angular/React.
.NET, ASP.NET Core MVC, Entity Framework, ASP.NET Web API, JSON, JQuery,
Maintain accurate records of employees in accordance with company policies & procedure.
Process payroll data on time & efficient manner.
Monitor gate entry of worker/staff in proper manner.
Managing store/workers/vender/gate pass records.
Responsibilities
-
Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo
-
Binding of UI elements to JavaScript object models
-
Creating RESTful services with Node.js
-
Architect scalable web architectures
-
Work in a cross-functional team to deliver a complete user experience
-
Create Unit and Integration tests to ensure the quality of code
-
Be responsive to change requests and feature requests
-
Write code that is cross-platform and cross-device compatible
-
Ability to wear many hats and learn new technologies quickly
- Proficient in Java, Node or Python
- Experience with NewRelic, Splunk, SignalFx, DataDog etc.
- Monitoring and alerting experience
- Full stack development experience
- Hands-on with building and deploying micro services in Cloud (AWS/Azure)
- Experience with terraform w.r.t Infrastructure As Code
- Should have experience troubleshooting live production systems using monitoring/log analytics tools
- Should have experience leading a team (2 or more engineers)
- Experienced using Jenkins or similar deployment pipeline tools
- Understanding of distributed architectures











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