Accountant

Role Summary

We are looking for a skilled Software Developer with 3+ years of experience to work on enterprise platforms in EdTech, HRMS, CRM, and Online Examination Systems. The role involves developing scalable web and mobile applications used by institutions and organizations.

Key Responsibilities

• Develop and maintain backend services using Node.js and PHP.

• Build and enhance mobile applications using React Native.

• Design and integrate REST APIs and third-party services.

• Work with databases (MySQL/PostgreSQL) for performance-driven applications.

• Collaborate with product, QA, and implementation teams for feature delivery.

• Troubleshoot, optimize, and ensure secure, high-performance systems.

Required Skills

• Strong experience in Node.js, PHP, and React Native.

• Good knowledge of JavaScript, API development, and database design.

• Experience with Git, version control, and deployment processes.

• Understanding of SaaS-based applications and modular architecture.

Preferred

• Experience in ERP, HRMS, CRM, or Education/Examination platforms.

• Familiarity with cloud environments and scalable deployments.

Qualification: B.Tech / MCA / BCA / Equivalent

Apply: Share your resume with project details and current CTC.

About Us

Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.

We are seeking a dedicated and experienced Customer Success Manager - India to ensure exceptional service delivery to our clients. As the Customer Support Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities:

• Client Account Management: Serve as the primary point of contact for designated SaaS and enterprise client accounts, fostering strong relationships and ensuring client satisfaction through timely and effective communication.
• Intercom Management: Oversee the Intercom platform to respond to customer inquiries, provide technical support, and address product-related questions or concerns in a timely and professional manner.
• Issue Resolution: Work closely with internal teams and external product/service providers to resolve customer queries, troubleshoot technical issues, and ensure timely resolution to maintain high levels of customer satisfaction.
• Process Development: Develop and implement efficient and scalable processes for managing customer support inquiries, including ticket management, escalation procedures, and knowledge base documentation.
• Team Leadership: Eventually lead, mentor, and coach the customer support team members, providing guidance, feedback, and support to ensure high performance and continuous improvement.
• Training and Onboarding: Develop comprehensive training materials and onboarding processes for new customer support team members, facilitating their integration into the team and ensuring alignment with service standards.
• Performance Monitoring: Monitor key performance metrics such as revenue growth of existing business. Once there is a team, also to measure response times, resolution rates, and customer satisfaction scores, and take proactive measures to address any areas for improvement.

Skills & Qualification

• Open to both freshers and experienced candidates. We are looking for someone who is quick to learn, adaptable, and able to work with minimal supervision. Prior experience in customer service or fintech is a plus but not mandatory.
• Intercom Expertise: Proficiency in using Intercom or similar customer support platforms to manage and respond to customer inquiries efficiently.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex concepts in a clear and concise manner.
• Leadership Abilities: Strong leadership and team management skills, with the ability to inspire, and develop team members to achieve their full potential.
• Problem-Solving Skills: Strong problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving customer issues.
• Process Orientation: Experience in developing and implementing scalable processes and procedures to optimize customer support operations.
• Collaborative Nature: Ability to collaborate effectively with cross-functional teams, including product development, sales, and marketing, to address customer needs and drive customer success.
• Flexibility to support the UK market.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including your health insurance.
• Remote work flexibility with a supportive and collaborative team environment.
• Opportunities for career advancement and professional development.

Our Culture

At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

• Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
• Results: We're doers who overcome obstacles with a can-do attitude.
• Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join our team and lead our customer support efforts to deliver exceptional service and drive customer satisfaction. If you are a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Apply now to become our Customer Success Manager and play a key role in shaping the future of our customer support operations.

Integration Developer

ROLE TITLE

Integration Developer

ROLE LOCATION(S)

Bangalore/Hyderabad/Chennai/Coimbatore/Noida/Kolkata/Pune/Indore

ROLE SUMMARY

The Integration Developer is a key member of the operations team, responsible for ensuring the smooth integration and functioning of various systems and software within the organization. This role involves technical support, system troubleshooting, performance monitoring, and assisting with the implementation of integration solutions.

ROLE RESPONSIBILITIES

·       Design, develop, and maintain integration solutions using Spring Framework, Apache Camel, and other integration patterns such as RESTful APIs, SOAP services, file-based FTP/SFTP, and OAuth authentication.

·       Collaborate with architects and cross-functional teams to design integration solutions that are scalable, secure, and aligned with business requirements.

·       Resolve complex integration issues, performance bottlenecks, and data discrepancies across multiple systems. Support Production issues and fixes.

·       Document integration processes, technical designs, APIs, and workflows to ensure clarity and ease of use.

·       Participate in on-call rotation to provide 24/7 support for critical production issues.

·       Develop source code / version control management experience in a collaborative work environment.

TECHNICAL QUALIFICATIONS

·       5+ years of experience in Java development with strong expertise in Spring Framework and Apache Camel for building enterprise-grade integrations.

·       Proficient with Azure DevOps (ADO) for version control, CI/CD pipeline implementation, and project management.

·       Hands-on experience with RESTful APIs, SOAP services, and file-based integrations using FTP and SFTP protocols.

·       Strong analytical and troubleshooting skills for resolving complex integration and system issues.

·       Experience in Azure Services, including Azure Service Bus, Azure Kubernetes Service (AKS), Azure Container Apps, and ideally Azure API Management (APIM) is a plus.

·       Good understanding of containerization and cloud-native development, with experience in using Docker, Kubernetes, and Azure AKS.

·       Experience with OAuth for secure authentication and authorization in integration solutions.

·       Strong experience level using GitHub Source Control application.

·       Strong background in SQL databases (e.g., T-SQL, Stored Procedures) and working with data in an integration context.

·       Skilled with Azure DevOps (ADO) for version control, CI/CD pipeline implementation, and project management.

·       Experience in Azure Services, including Azure Service Bus, Azure Kubernetes Service (AKS), Azure Container Apps, and ideally Azure API Management (APIM) is a plus.

GENERAL QUALIFICATIONS

·       Excellent analytical and problem-solving skills, with a keen attention to detail.

·       Effective communication skills, with the ability to collaborate with technical and non-technical stakeholders.

·       Experience working in a fast paced, production support environment with a focus on incident management and resolution.

·       Experience in the insurance domain is considered a plus.

EDUCATION REQUIREMENTS

·       Bachelor’s degree in Computer Science, Information Technology, or related field.

We are looking for an experienced Social Media Executive to assist in the planning, execution and optimization of our online marketing efforts for our d2c women fashion brand. Individual should be experienced preferably from fashion industry.

Immediate joining preferred.

Job Location: Kandivali West, Mumbai (western line candidate)

Job Type: Work From Office, Full-Time

Exp: 2-3 years

Responsibilities of Social Media Executive:

• Identify target audiences, objectives and desired outcomes of marketing campaign
• Assisting in photoshoots, product styling, mood boards, product naming and descriptions and creatives for social media
• Research and develop marketing strategy, and evaluate success strategy
• Develop content of marketing campaigns
• Manage the brand’s website and e-commerce destination, as well as spearhead monthly email newsletters
• Identify and develop relationships with key digital influencers
• Work with social media team and align strategy across relevant platforms including Facebook, Instagram, Twitter and Pinterest; identify and prioritize new and relevant channels
• Day-to-day content planning with colleagues, creation, posting and management across the channels

Qualifications:

• Degree in marketing or related field
• Experience in social media marketing, influencer marketing, content writing.
• Strong analytical, communication, time-management and creativity skills
• Good English communication and writing skills required; the ability to understand, help define, and articulate the fashion brand is essential
• Immediate joining preferred

• Strong Knowledge in Oracle Forms and Reports
• Should be familiar with various triggers, events , canvas, master child forms, record groups , build-ins, properties etc., in Forms and reports
• Strong Knowledge in SQL / PLSQL concepts
• Strong in Analytical and Aggregate functions
• Strong in writing Procedure / Function / Packages
• Strong knowledge in the user of Cursors / Collections / Exception handling
• Strong in Datatypes, Constrainsts , index
• Having exposure to JavaScript and ReactJS will be an added advantage

Hiring for Lead Auditor (QMS / ISMS) role.

Job description Below :

• Preparation Dept. Objective reports.
• Preparation of Internal Audit Schedule & Coordination /opening meeting and closing meeting.
• Follow up for Internal Audit closing of Observations.
• Preparation of Management review meeting Input & Output reports.
• Coordination Certification Audit and Surveillance (TUV-SUD) Audit for ISO 9001:2015 and ISO 27001:2013.
• Follow up for closing of Observations.
• To update QMS & ISMS Manual, Procedures, Policies, Risk Assessment Plan, SOA & Formats.
• Internal Audit of ISO - QMS & ISMS standards.

Roles and Responsibility: 

∙ Develop functional and fast-responsive web applications, using markup languages. ∙ Maintain websites. 

∙ Elaborate mobile-based and web-based features. 

∙ Troubleshoot apps for bugs. 

∙ Fix bugs if necessary and improve usability. 

∙ Improve apps for maximum speed. 

∙ Troubleshoot UI and improve its performance accordingly. 

∙ Employ the latest technology in order to re-built legacy apps. 

∙ Integrate UI elements with server-side ones. 

∙ Detect and fulfill front-end and back-end requirements. 

∙ Perform training and support activities. 

∙ Develop reusable code. 

∙ Write comprehensive manuals, guides, and documents. 

∙ Compile prototype and quality mockups. 

∙ Make sure that high-quality graphic standards are met.

We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.

Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

• Install and configure software and hardware
• Administer Microsoft 365 Enterprise Mobility and Security suite + Intune
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls
• Upgrade systems with new releases and models

• Functional & operational understanding of Microsoft Active Directory, Office 365 and Microsoft Intune or Microsoft Enterprise Mobility and Security
• Functional knowledge of Active Directory security groups
• Experience with configuring Microsoft 365 security policies
• Ability to troubleshoot issues related to Windows 10 operating systems
• Basic hardware troubleshooting skills

• Eager to learn and apply new technologies and tools to get the job done
• Strong analytical and organizational skills
• Good communications skills to be able to communicate with people to understand and comprehend underlying issues

• Microsoft Certifications: MCSA/MCSE/MS-101 Enterprise Mobility and Security
• Network configuration and management
• Fortinet firewall configuration

Roles and Responsibilities

• Actively manage the entire sales process from lead generation to on-boarding.
• Build and Manage the sales pipeline.
• Ability to map-customer requirements with the product roadmap and contribute to driving product development efforts.
• Getting new accounts on-boarded and managing/growing Key Accounts.
• Manage customer relationship, including escalations

Skills & Qualifications

• Excellent Communication and Presentation skills.
• Strong problem-solving and Creative Skills.
• Teamwork and Leadership skills.
• Strong achiever in a target-driven role.
• Entrepreneurial Mind-set.
• Individual & Team Contributor.

Preferred Experience

• 2 Year experience in selling Enterprise SaaS Solutions to Indian Customers.
• Proven experience in interacting/working/networking with CXO’s.
• Experience of working in a start-up / growing organization