Quality Analyst

About the Role

Antier Solutions is looking for a mature, highly capable, and comprehensive Marketing Manager to lead our global marketing department.

In this role, you will act as the anchor and orchestrator for our entire marketing ecosystem. You will be directly responsible for managing, mentoring, and scaling a diverse in-house team of Content Writers, Social Media Marketers (SMM), Performance Marketers (PPC), Community Managers, and SEO Specialists.

We need a leader who can take broad business goals from the leadership team and translate them into actionable, high-yielding marketing campaigns. The ideal candidate must possess the unique ability to manage both creative minds (Writers/Designers) and data-driven analytical profiles (PPC/SEO), aligning them to drive predictable inbound leads.

Prior experience in high-performance IT services or B2B tech companies is highly preferred.

Key Responsibilities

1. Team Leadership, Workflows & Resource Management

Cross-Functional Alignment: Oversee the daily operations of all marketing sub-departments (Content, SMM, PPC, SEO, and Community). Break down departmental silos to ensure smooth, agile collaboration.

Process Standardization: Design and enforce structured workflows using internal project management tools. Establish clear KPIs, content delivery calendars, and campaign turnaround timelines (SLAs).

Resource Optimization: Manage internal team bandwidth effectively. Balance the workload of writers and designers to ensure high-quality output without execution bottlenecks.

2. End-to-End Inbound Strategy & Lead Generation

Campaign Architecture: Design, execute, and monitor comprehensive multi-channel inbound marketing strategies tailored for global enterprise clients (B2B).

Funnel Optimization: Take ownership of the marketing automation tech stack to build lead-scoring models, behavioral email nurturing, and landing page optimization.

Paid & Organic Balance: Supervise paid acquisition strategies (Google Ads, LinkedIn Ads, Meta Ads) managed by the PPC team, ensuring they complement the long-term organic growth driven by the SEO and Content teams.

3. Core Marketing Operations (Budgeting & Analysis)

Budget ROI Allocation: Plan, allocate, and manage the monthly and quarterly marketing budget across paid ads, software tools, and external resources, ensuring minimum leakage and maximum ROI.

Competitor & Market Intelligence: Conduct ongoing competitor mapping and trend analysis in the tech service sector to keep Antier's positioning ahead of the market.

Vendor & Agency Management: Evaluate and manage relationships with external vendors, freelance creators, or PR agencies when scaling requires outsourcing.

4. Brand Governance & Community Advocacy

Unified Brand Voice: Act as the ultimate gatekeeper for Antier's global brand identity. Ensure that everything-from a 2-line tweet by SMM to a 2000-word whitepaper by the content team-maintains absolute professional consistency.

Community Engagement: Guide the Community Managers to design retention and engagement strategies that turn users/followers into active brand advocates.

5. Analytics & Leadership Reporting

Data Consolidation: Build and maintain unified tracking dashboards (using GA4, CRM data, and platform metrics) to get a clear picture of marketing performance.

Executive Reviews: Present deeply analytical weekly and monthly reports to the Management, focusing on metrics like Customer Acquisition Cost (CAC), pipeline velocity, and conversion rates.

Tech Innovation & AI Automation

While this is a core team-leadership and strategic role, the candidate must have a sharp eye for modern tech depth. The ideal candidate should have hands-on experience or deep workflow knowledge of AI automation via AI Agents to eliminate and automate repetitive tasks across marketing functions. This includes leveraging technology to optimize the writing team's research speed, scaling creative asset variations for SMM/PPC, running automated report compilation, and setting up automated conversational bots to triage inbound traffic within our community channels effectively.

Required Profile & Core Competencies

Experience Matrix: 8-12 years in B2B/IT Services or SaaS marketing, showing a clear career progression from an execution specialist to a Manager.

Domain Fluency: Must be able to speak the language of all sub-departments fluently. You should be able to critique ad copies with writers, discuss CPA/Quality Scores with PPC, analyze Core Web Vitals with SEO, and review engagement strategies with Community Managers.

Problem-Solving & Crisis Management: Ability to handle sudden dips in traffic/leads or manage PR/social media crises with calm, structured communication.

Tools Knowledge: Advanced proficiency with CRM & Automation hubs (HubSpot/Marketo), Analytics (GA4/Google Search Console), and collaboration tools.

Soft Skills: High emotional intelligence (EQ), leadership capability to manage diverse creative/technical teams, and exceptional written and verbal English communication.

Total Experience: 1+ years

Mode Of Hire: Permanent

Required Skills Set (Mandatory): Object Oriented Programming, data structures, algorithms, software design, and database systems.

Desired Skills (Good if you have): Springboot, ElasticSearch, MongoDB, MySQL, Redis, Crawling/ Web Scraping, Programming languages(Java, Python, C, C++)

Job Responsibilities

• Collaborate with Managers and other Engineers to help define, scope, and implement high-quality features that solve critical user needs.
• Break down requirements into architecture and deliver code, while keeping operational issues in mind.
• The ability to own end-to-end responsibility right from the requirement to release.
• Write clear documentation so that other engineers can jump in and get things done.
• Actively participate in design and code reviews.
• Help take Tracxn to the next level as a world-class engineering team

Job Requirements

• ​​Experience with building backend services. Strong algorithm and CS skills.
• Experience designing and implementing large‐scale distributed systems.
• Experience with multiple programming languages (Java, Python) and data stores (MongoDB, MySQL, Redis, etc)
• Proven ability to work in a fast-paced, agile, and in ownership, and results-oriented culture.
• Strong problem-solving and analytical skills.

Culture

• Work with performance-oriented teams driven by ownership and passion.
• Learn to design systems for high accuracy, efficiency, and scalability.
• No strict deadlines focus on delivering quality work.
• Meritocracy-driven, candid culture. No politics.
• Very high visibility regarding which startups and markets are exciting globally.

About Tracxn

Tracxn (Tracxn.com) is a Bangalore-based product company providing a research and deal sourcing platform for Venture Capital, Private Equity, Corp Dev, and professionals working around the startup ecosystem. We are a team of 800+ working professionals serving customers across the globe. Our clients include Funds like Andreessen Horowitz, Matrix Partners, GGV Capital, and Large Corporations such as Citi, Embraer & Ferrero.

Founders

• Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB)
• Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

About Technology Team

Tracxn's Technology team is 50+ members strong and growing. The technology team is subdivided into multiple smaller teams, each of which owns one or more services/components of the technology platform. Ours is a young team of motivated engineers with a minimal management structure where almost everyone is actively involved in technical development and design activities. We have a team-centric culture where the ownership and responsibility of a feature or module lie with a team as compared to an individual.

We work on an array of technologies, including but not limited to Spring, Elastic Stack, Kafka, Mongo, MySQL, Redis, ReactJS, Next.js, Node, AWS Lambda, Ansible, etc. 

We value ownership, continuous learning, consistency, and discipline as a team.

About SuperHuman Race

In 2016, we started imagining a world where 'good' is valued and rewarded. Based on this lofty mission of making the world a better place, powered by human kindness, we started looking for our answers in data and technology. At the SuperHuman Race, we take pride in using creativity and data to solve intersections. In working out these solutions, we discover the engineers, the architects, and the authors that live and breathe deep inside the colorful fabric of society. We automate social purposes for organizations and deliver impact-related insights to all of our users. At the core of the SuperHuman Race is the belief that while good work is important and aspiring to make an impact is necessary, it cannot be sustainable unless it is also fun!

Job Summary

We are looking for an Android Developer who is passionate about pushing mobile technologies to their limits. You will work with our team of talented engineers to design, build, and enhance the next generation of our mobile applications. This role will give you the opportunity to work on impactful projects while collaborating with cross-functional teams to create secure, scalable, and user-friendly Android solutions.

Key Responsibilities:

1. Design and build advanced applications for the Android platform.
2. Collaborate with cross-functional teams to define, design, and ship new features.
3. Integrate with outside data sources and APIs.
4. Unit-test code for robustness, including edge cases, usability, and general reliability.

1. Identify and fix bugs while improving overall application performance.
2. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
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Qualifications:

1. Bachelor’s/Master’s degree in Computer Science, Engineering, or related field.
2. Proven software development experience with strong Android development skills.
3. At least one original Android app published on the Play Store.
4. Hands-on experience with the Android SDK.
5. Experience working with remote data via REST and JSON.
6. Strong experience with third-party libraries and APIs.
7. Solid understanding of the mobile app landscape, architectures, trends, and emerging technologies.
8. Clear understanding of the full mobile development life cycle.

Preferred Skills:

1. Familiarity with Android UI/UX design principles and best practices.
2. Knowledge of Kotlin in addition to Java.
3. Experience with cloud message APIs and push notifications.
4. Understanding of version control systems (e.g., Git).
5. Problem-solving mindset with the ability to think critically about edge cases and scalability.

Why Join Us?

• Build mobile applications that create social and environmental impact.
• Work with a talented and purpose-driven team.
• Opportunity to design and implement apps used by communities and organizations worldwide.
• Exposure to cutting-edge technologies and innovation-driven projects.
• 5 Days Working.
• Informal Dress Code.

How to apply?

Send your resume and portfolio (if available) with a brief overview of your work, current CTC & Notice Period details to arman @ mysuperhumanrace dot com

Subject: Application for Android Developer

At SHR, we believe in meritocracy and are proud of the diverse team we have built. We welcome talent from all regions, geographies, languages, backgrounds, cultures, genders, and age groups in our attempt to accelerate progress and deliver on our shared goals of sustainability & equity.

About the Role

Kim.cc is building the AI-powered BPO of the future. As a Prompt Engineer, you will design,

refine, and optimize prompt systems that power our LLM-driven features—across agent

assistance, QA automation, ticket summarization, customer insights, routing, and voice/chat

workflows.

You will work at the intersection of language, product logic, and AI behaviour, shaping

how our AI systems reason, respond, and perform in real-world customer support

environments.

Key Responsibilities

Prompt Design & Optimization

● Craft high-quality prompts, instructions, workflows, and agent behaviours for

LLM-based features.

● Build, iterate, and optimize prompts for reliability, accuracy, tone, safety, and cost.

● Develop evaluation frameworks to test performance across edge cases, failure

modes, and regressions to ensure robustness.

LLM System Development

● Work closely with AI engineers to integrate prompts into chains, RAG systems, or

hybrid models.

● Create prompt-based pipelines for tasks like:

○ Chat/voice summarization

○ Classification & tagging

○ QA automation

○ Disposition prediction

○ Agent-assist suggestions

○ Multi-step reasoning & workflows

Data & Evaluation

● Analyze call/chat transcripts to identify patterns and refine prompt logic.

● Run A/B tests, prompt benchmarks, and track quality metrics (accuracy,

hallucinations, latency).

● Document prompt changes, rationale, and performance deltas.

Cross-functional Collaboration

● Partner with product, ops, and engineering teams to understand workflows and

problem statements.

● Translate business requirements into robust prompt systems.

● Build internal frameworks, libraries, and best practices for prompt engineering.

What You Should Bring

● Strong command over language, reasoning, and structured communication.

● Experience working with LLMs, prompt engineering, or NLP-based products.

● Familiarity with OpenAI APIs, Anthropic, HuggingFace, LangChain, or similar

ecosystems.

● Analytical mindset with the ability to test, measure, and improve AI outputs.

● Ability to think through real-world workflows and edge cases.

● Comfort working in a fast-paced startup environment.

Nice to Have

● Experience with Python for prototyping or evaluation automation.

● Understanding of customer support workflows or BPO operations.

● Exposure to RAG, embeddings, or LLM fine-tuning.

● Prior work in conversational AI, chatbots, or dialogue design.

Job Title: Junior Business Analyst with Project Coordination Experience

Key Responsibilities:

• Analyze business processes, gather and document requirements, and provide solutions to improve efficiency.
• Assist in project planning, scheduling, and resource management.
• Coordinate project activities, timelines, and communication between teams.
• Support project managers in monitoring project progress, identifying risks, and ensuring project goals are met.
• Create and maintain project documentation, including business requirements, project plans, and status reports.
• Collaborate with stakeholders to ensure alignment between business goals and project deliverables.
• Assist with testing and validation of solutions to ensure they meet business needs.

Mission

Own architecture across web + backend, ship reliably, and establish patterns the team can scale on.

Responsibilities

• Lead system architecture for Next.js (web) and FastAPI (backend); own code quality, reviews, and release cadence.
• Build and maintain the web app (marketing, auth, dashboard) and a shared TS SDK (@revilo/contracts, @revilo/sdk).
• Integrate Stripe, Maps, analytics; enforce accessibility and performance baselines.
• Define CI/CD (GitHub Actions), containerization (Docker), env/promotions (staging → prod).
• Partner with Mobile and AI engineers on API/tool schemas and developer experience.

Requirements

• 6–10+ years; expert TypeScript, strong Python.
• Next.js (App Router), TanStack Query, shadcn/ui; FastAPI, Postgres, pydantic/SQLModel.
• Auth (OTP/JWT/OAuth), payments, caching, pagination, API versioning.
• Practical CI/CD and observability (logs/metrics/traces).

Nice-to-haves

• OpenAPI typegen (Zod), feature flags, background jobs/queues, Vercel/EAS.

Key Outcomes (ongoing)

• Stable architecture with typed contracts; <2% crash/error on web, p95 API latency in budget, reliable weekly releases.

Job Title: Customer Support Executive – Voice Process

Location: Bangalore (On-site)

Experience: 0 to 2 years

Job Type: Full-time

Job Description:

We are hiring enthusiastic and customer-focused individuals for a Customer Support – Voice Process role. If you have excellent communication skills in English and Hindi and a passion for helping people, this is the right opportunity for you!

Key Responsibilities:

• Handle inbound and outbound calls to resolve customer queries or concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Understand customer issues and provide accurate and timely solutions.
• Update customer records and follow up on open tickets/cases.
• Escalate complex issues to the appropriate department when required.

Requirements:

• 0 to 2 years of experience in customer service, BPO, or a voice process role (Freshers are welcome).
• Fluent in English and Hindi – both verbal and written.
• Basic computer knowledge and typing skills.
• Ability to work in a fast-paced environment.
• Strong listening, problem-solving, and interpersonal skills.

Shift: Rotational Day Shifts (No Night Shift)

Working Days: 6 days a week (1 rotational week off)

Salary: ₹15,000 – ₹22,000/month (Based on experience and interview performance)

Location: Bangalore (Candidates must be open to work from office)

Job Summary:

As a Full Stack Developer (Automated Testing Platform), you will be responsible for developing and maintaining a platform for automated testing using Python/JavaScript programming language. You will work with a team of developers, collaborating on projects to create efficient and effective software solutions that meet the needs of clients or end-users in the testing domain. You will need to have a strong understanding of Python or JavaScript programming language and experience with test automation frameworks and tools.

Responsibilities:

• Develop and maintain an automated testing platform using Python/JavaScript programming language.
• Design and implement software solutions that automate the testing process.
• Collaborate with other developers and cross-functional teams to deliver high-quality software solutions.
• Participate in code reviews, debugging, and troubleshooting to improve software quality.
• Stay up-to-date with the latest developments in Python and JavaScript programming language and related testing frameworks and tools.
• Ensure software is delivered on-time and meets or exceeds customer expectations.
• Develop and maintain documentation related to software development processes and projects.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering or a related field.
• Proven experience as a Full Stack Developer or similar role in automated testing domain.
• Strong understanding of Python or JavaScript programming language and its ecosystem (libraries, frameworks, tools, etc.).
• Experience with automated testing frameworks such as Pytest, Selenium, Robot Framework, etc.
• Familiarity with version control systems (e.g. Git, SVN).
• Knowledge of Agile development methodologies.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communication skills.

Preferred Qualifications:

• Experience with Continuous Integration (CI) and Continuous Deployment (CD) processes.
• Experience with testing cloud-based applications and microservices.
• Familiarity with containerization tools such as Docker and Kubernetes.
• Familiarity with cloud computing platforms such as Amazon Web Services (AWS) or Microsoft Azure.

CTC:

It will be depend on the Interview & the candidates experience.

Thanks & Regards

Anmol Agarwal

Yes, We are allowing working from home for most of the profiles and maintaining all precautions in the office also.