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Quality Analyst

Quality Analyst at Platinum One · Mumbai · 1 - 2 years · ₹2L - ₹4L / yr · Posted 13 Jun 2025

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Quality Analyst

1 - 2 yrs
₹2L - ₹4L / yr
Mumbai
Skills
Quality improvement
Software Testing (QA)
Reporting
Test Automation (QA)

Key Responsibilities:

  • Analyze and report on quality trends, root causes, and areas for improvement.
  • Ensure compliance with internal policies, industry standards, and client specifications.
  • Assist in developing and improving quality assurance processes, procedures, and templates.
  • Perform audits, inspections, and evaluations of processes and systems.
  • Provide feedback and training to staff on quality issues and performance metrics.

Key Skills:

  • Strong analytical and problem-solving skills
  • Attention to detail
  • Excellent written and verbal communication
  • Proficiency in using QA/testing tools and software
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Platinum One

Founded :
2008
Type
Size
Stage

About

PlatinumOne is a communication services provider that offers end-to-end solutions to corporate clients, including domestic BPO services, skilled manpower, and automated communication platforms like IVR and SMS. They have a 300+ seater tele-calling facility in Mumbai, Kolkata, Noida, and Bangalore, catering to a pan-India customer base in all regional languages. PlatinumOne provides comprehensive communication solutions to corporate clients, solving their communication-related problems through a range of services. They offer domestic BPO services, skilled manpower, and automated communication platforms like IVR and SMS. With a 300+ seater tele-calling facility in Mumbai, Kolkata, Noida, and Bangalore, they cater to a pan-India customer base in all regional languages. PlatinumOne operates in various industries, including but not limited to, telecommunications, finance, healthcare, and retail. They have a proven track record of delivering high-quality services to their clients, ensuring customer satisfaction and retention.
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To apply: https://docs.google.com/forms/d/e/1FAIpQLSfiuw46fmKgdxHJgrheYJi9R2xDVFvvzQNnnvL2vzJSCUA3_Q/viewform


The form includes the practical test. Please don't send a CV alone; the test is how we'll get to know you.

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Business Analyst – Job Description

1. Requirement gathering, Development, Requirement Analysis and documentation, Requirement communication, Requirement management and Testing. Work closely with the Business teams in gathering requirements, and getting it implemented in the system.

2. Designing and developing functional test cases, impact analysis, system integration testing and regression testing. Conducting UAT and documentation of test cases.

3. Support and assists with end user training and coordinates the implementation of these services for the Business.

4. Based on Testing Feedback from Business Users, plan go live dates for the developments.

5. Work with various user and support teams to manage technical/operational issues.

6. Raise the bugs and CRs to tech team and track till closure.

7. Produce periodic and ad-hoc reports for all stakeholders including leadership to monitor and ensure that projects comply with the governance framework.

8. Work closely with the vendor in getting the development completed on time and ensure adherence to quality standards.

9. Ability to multitask and work in a high pressure environment.

10. Excellent analytical, communication, presentation & interpersonal skills.

11. Ability to resolve customer/business issues and run the application management activities.

12. Willingness to go the extra mile to resolve customer/technical issues."

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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