Account Manager-Chennai location

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

Company: Elnax Consultancy

Position: IT Recruiter

Experience: 1 Year

Location: Hyderabad

Employment Type: Full-Time

About the Role

Elnax Consultancy is seeking a motivated and enthusiastic IT Recruiter with 1 year of recruitment experience. The ideal candidate will be responsible for sourcing, screening, and coordinating candidates for various IT positions while ensuring a positive candidate experience throughout the hiring process.

Key Responsibilities

• Source candidates through job portals, social media platforms, employee referrals, and networking.
• Screen resumes and shortlist candidates based on client requirements.
• Conduct initial HR screening and evaluate candidate qualifications, skills, and experience.
• Schedule and coordinate interviews between candidates and hiring managers/clients.
• Maintain regular follow-ups with candidates throughout the recruitment process.
• Manage candidate databases and update recruitment trackers.
• Prepare and share candidate profiles with clients.
• Negotiate salary expectations and facilitate offer rollouts.
• Build and maintain a strong talent pipeline for current and future hiring needs.
• Ensure timely closure of open positions.

Required Skills

• Good understanding of IT technologies and technical roles.
• Experience using job portals such as Naukri, LinkedIn, Indeed, and Monster.
• Strong communication and interpersonal skills.
• Excellent sourcing and screening abilities.
• Ability to work in a fast-paced environment and meet hiring targets.
• Good knowledge of MS Excel, Word, and recruitment tools.

Qualifications

• Bachelor's Degree in any discipline.
• Minimum 1 year of experience in IT Recruitment.
• Experience in handling contract, permanent, or C2H hiring is preferred.

Preferred Skills

• Knowledge of Boolean search techniques.
• Experience working with multiple clients and requirements.
• Strong negotiation and relationship-building skills.

Benefits

• Competitive salary package.
• Performance-based incentives.
• Career growth opportunities.
• Professional and collaborative work environment.

Senior Salesforce Developer

Experience - 7 to 8 years

Norms - PF & UAN mandatory

Job - Remote

Shift timings - UK timing (1pm to 10 pm or 2pm to 11pm)

Required Experience:

·        5–6 years of hands-on Salesforce development experience, with a proven track record of delivering robust solutions on the Salesforce platform.

·        Strong expertise in Apex (classes, triggers, batch processes) and Lightning Web Components (LWC).

·        Demonstrated experience with Sales Cloud and Experience Cloud implementations.

·        Significant experience in integrating Salesforce with external systems using REST/SOAP APIs and middleware tools.

·        Deep understanding of the Salesforce Security Model (Profiles, Permission Sets, Organization-Wide Defaults, Sharing Rules).

·        Experience in configuring and optimizing Salesforce environments, including custom objects, fields, page layouts, flows, and process automation.

Key Responsibilities:

·        Design, develop, and implement custom Salesforce solutions using Apex, LWC, and other Salesforce technologies.

·        Integrate Salesforce with external applications and data sources.

·        Customize and extend Salesforce applications, including process automation and UI enhancements.

·        Configure and maintain security controls to ensure data protection and compliance.

·        Collaborate with cross-functional teams to gather requirements and deliver scalable solutions.

·        Conduct unit testing, code reviews, and performance optimizations.

·        Stay updated on Salesforce releases and best practices.

Technical Skills:

·        Apex & LWC Advanced development skills; hands-on with triggers, batch jobs, LWC modules

·        Integration REST/SOAP APIs, middleware, data migration, Metadata/Bulk API

·        Security Model Profiles, Permission Sets, OWD, Sharing Rules

·        Sales Cloud Implementation, customization, automation

·        Experience Cloud Building and managing digital experiences

·        Testing & Deployment Unit testing, deployment tools (Salesforce DX, GitHub, CI/CD)

·        Communication Strong written and verbal communication skills

Preferred Qualifications:

·        Bachelor’s degree in Computer Science, IT, or related field.

·        Experience with Agile development methodologies.

·        Familiarity with DevOps tools (e.g., Git, Copado, Gearset) and CI/CD pipelines.

·        Strong problem-solving and analytical skills.

Certifications (Optional but Preferred):

·        Salesforce Certified Platform Developer I

·        Salesforce Certified Platform Developer II

·        Salesforce Certified JavaScript Developer I

·        Salesforce Certified Sales Cloud Consultant

·        Salesforce Certified Experience Cloud Consultant

DocNexus is revolutionizing the global medical affairs & commercial ecosystem with search. We provide a next-generation data platform that simplifies searching through millions of insights, publications, clinical trials, payments, and social media data within seconds to identify healthcare professionals (HCPs), products, manufacturers, and healthcare systems. Leveraging AI-powered Knowledge Graphs, DocNexus assists life science organizations in finding the right key opinion leaders (KOL/DOLs) who play a crucial role in developing and bringing life-saving pharmaceutical products and medical devices to market. Backed by industry leaders such as Techstars, JP Morgan, Mass Challenge, and recognized as one of the Top 200 Most Innovative Startups by TechCrunch Disrupt, we are committed to transforming healthcare insights. We are seeking a skilled and passionate DevOps Engineer to join our dynamic team and contribute to the efficient development, deployment, and maintenance of our platform.

We are looking for a visionary Sr. Full Stack Engineering Lead who is passionate about building and leading our technology department. The ideal candidate will have a solid technical background and experience in leading a team to drive innovation and growth. As Engineering Lead, you will oversee the development and dissemination of technology for external customers, vendors, and other clients to help improve and increase business.

Leadership and Strategy:

• Lead the engineering team and make strategic decisions regarding the technology stack, project management, and resource allocation.
• Establish the company’s technical vision and lead all aspects of technological development.

Development:

• Develop and maintain the front-end and back-end of web applications.
• Ensure the performance, quality, and responsiveness of applications.
• Collaborate with a team to define, design, and ship new features.

Maintenance and Optimization:

• Maintain code integrity and organization.
• Identify and correct bottlenecks and fix bugs.
• Continually work on optimizing the performance of different applications.

Security: Ensure the security of the web applications by integrating security best practices.

• Regularly update the system to protect against vulnerabilities.

Innovation:

• Research and implement new technologies and frameworks that can improve the performance and user experience of the platform.
• Stay informed on emerging technologies and trends that can potentially impact the company's products and services.

Collaboration and Communication:

• Work closely with other departments to understand their needs and translate them into technical solutions.
• Communicate technology strategy to partners, management, investors, and employees.

Project Management:

• Oversee and support project planning, deadlines, and progress.
• Ensure that the technology standards and best practices are maintained across the organization.

Mentoring and Team Building:

• Foster a culture of innovation and excellence within the technology team.
• Mentor and guide the professional and technical development of team members.

Front-End Development:

• HTML/CSS: For structuring and styling the web pages.
• JavaScript/TypeScript: Core scripting language, along with frameworks like Angular, React, or Vue.js for dynamic and responsive user interfaces.

Back-End Development:

• Python: Using frameworks like Django or Flask for server-side logic.
• Node.js: JavaScript runtime environment for building scalable network applications.
• Ruby on Rails: A server-side web application framework written in Ruby.

Database Management:

• SQL Databases: MySQL, PostgreSQL for structured data storage.
• NoSQL Databases: MongoDB, Cassandra for unstructured data or specific use cases.

Server Management:

• Nginx or Apache: For server and reverse proxy functionalities.
• Docker: For containerizing applications and ensuring consistency across multiple development and release cycles.
• Kubernetes: For automating deployment, scaling, and operations of application containers.

DevOps and Continuous Integration/Continuous Deployment (CI/CD):

• Git: For version control.
• Jenkins, Travis CI, or CircleCI: For continuous integration and deployment.
• Ansible, Chef, or Puppet: For configuration management.

Cloud Services:

• AWS: For various cloud services like computing, database storage, content delivery, etc.
• Serverless Frameworks: Such as AWS Lambda or Google Cloud Functions for running code without provisioning or managing servers.

Security:

• OAuth, JWT: For secure authentication mechanisms.
• SSL/TLS: For secure data transmission.
• Various Encryption Techniques: To safeguard sensitive data.

Performance Monitoring and Testing:

• Selenium, Jest, or Mocha: For automated testing.
• New Relic or Datadog: For performance monitoring.

Data Science and Analytics:

• Python Libraries: NumPy, Pandas, or SciPy for data manipulation and analysis.
• Machine Learning Frameworks: TensorFlow, PyTorch for implementing machine learning models.

Other Technologies:

• GraphQL: For querying and manipulating data efficiently.
• WebSockets: For real-time bi-directional communication between web clients and servers.

About Triveous :

Triveous is a fully remote product studio that is passionate about building impactful products for India and the world. As AI technology continues to reshape industries worldwide, we are collaborating with leading companies and institutions to develop cutting-edge AI solutions. Over the past few years, we've had the opportunity of working on some truly innovative and inspirational projects for some of the best companies in the world, like WHO, Google, IDEO, FREND, Novopay & Khoslalabs, AIIMS, IISc etc. This should give you an idea of the kind of things you'll be spending time on on if you decide to work with us:

Job Description:

We are looking for a senior user experience (UX) designer with 3+ years of experience to join Triveous and help us in our journey to create beautiful, usable, and inclusive mobile products. They will be responsible for understanding and executing the entire design lifecycle of various projects which includes creating user personas, mapping user journeys, creating prototypes, and testing them out with actual users. The role also involves talking to client stakeholders to execute the design process independently. Experience in communicating design inputs, decisions, and outputs with key stakeholders is a definite plus.

Since this is a remote role, you would need to be self-motivated and proactive in all the work that you do.

Tasks and Responsibilities :

- Understand business requirements and user needs

- Create user personas, journey maps, and various other design artifacts

- Create prototypes of varying fidelity

- Communicate design solutions to key stakeholders

- Define and track key metrics related to user experience

- Utilize quantitative and qualitative research to generate meaningful insights that will drive creative concepts.

Skills and Requirements :

- Experienced with 2-4 years in Product Design/UX roles.

- Mandatory Bachelors / Masters Degree in Design

- Good experience in user experience and interface design, with a supporting portfolio

- Experience in designing mobile and web applications

- Experience in understanding and mapping complex user journeys

- Ability to form, prototype, and clearly communicate ideas and decisions.

- Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences

- Familiarity with prototyping tools like Figma/Sketch

- Good problem-solving and analytical skills

- Able to work well with remote, cross-functional teams

- Responsible, self-motivated, and comfortable taking the initiative.

- Attentive to the finer details and love what you do

Benefits :

- Complete Remote opportunity

- Five working days

- Supportive environment

- General shift

We are looking for Senior PHP Developers (Laravel+ CI) 

Experience - 2-6 years 

Location - Ahmedabad, Gujarat. (Work from Office)

5 Days working 

Required Skills: 

• Should have good communication skill
• Must have worked on CI
• Must have worked on API security, API, Webhooks, Sockets, on caching of API and optimize communication between 3rd party(Optional)
• Must have done 3rd party API integration with inbound and outbound communication.
• Should be capable enough to do documentation of API
• Knowledge about REST and SOAP API and GDPR compliances can be optional.
• Must worked on caching of API and optimize communication between 3rd party
• Experience in Laravel and MySQL would be added advantage
• Should have Worked on MVC,HMVC(Optional) and PHP architecture

• • You’re proficient in NodeJS, TypeScript, MySQL, and MongoDB
  • You possess strong OOP and design pattern knowledge
  • Familiar with modern engineering practices: Code Reviews, Continuous Deployment, Automated Testing, etc
  • You write understandable, testable code with an eye towards maintainability and experienced with TDD (Test Driven Development)
  • You’ve the ability to build RESTful APIs
  • Explaining complex technical concepts to designers, support team, and fellow engineers is not a problem for you
  • Well versed with the fundamentals of computer science and distributed systems
  • FrontEnd experience; (Good to have) Angular
  • Startup experience, preferably a tech startup
  • Open Source contributor
  • You have experience with other programming languages -- e.g. Python, Ruby, PHP, Go, C, etc.
  • Passionate about/experienced with open source and developer tools
  • You have a bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience