Account Manager

Manual Tester with Crew Domain Knowledge

Skill Set/Experience

1.   •       Experience: 5–12 Years

2.   •       Locations: Chennai, Bangalore, Trivandrum, Cochin

3.   •       Notice Period: Immediate to <30 days

1. Very good understanding of airline Crew and Ops business processes
2. Experience in UAT and SIT testing including on-site customer interactions (added advantage).
3. Strong business/testing skills – Use case review, Test case creation (Interface, Functional and UAT and End to End ) , review and execution
4. Basic knowledge of SQL, UNIX
5. Experience in API/Interfaces testing
6. Experience with any of the defect tracking systems.
7. Exposure in using selenium Test Automation tool is added advantage

This is not traditional field sales. You will be selling AI automation software to business owners.

That means your ability to understand workflows, communicate clearly, present professionally, and

build trust matters a lot.

We care more about intelligence, communication, and presentation than degrees alone.

WHAT YOU'LL DO

Meet and pitch SMB owners across industries

Understand their operational pain points

Demonstrate AI-powered WhatsApp and Voice assistants

Explain automation workflows in simple language

Handle objections and close deals

Build relationships with decision makers

Conduct in-person and online demos

Coordinate onboarding after closure

Maintain lead and follow-up pipeline

REQUIRED SKILLS

Excellent spoken Hindi

Decent spoken English

Ability to explain technology simply and confidently

Strong presentation and interpersonal skills

Ability to understand business operations and customer workflows

Consultative selling mindset

Good follow-up discipline

Comfortable handling negotiations and objections

Comfortable using software products and dashboards

Able to quickly learn AI/SaaS workflows

Familiarity with WhatsApp Business, CRMs, or SaaS tools is a plus

PERSONALITY TRAITS WE VALUE

Sharp and articulate

Confident in face-to-face meetings

Presentable and professional

High ownership mentality

Self-driven and target-oriented

Curious and quick learner

PREFERRED BACKGROUND

SaaS sales

SMB software sales

CRM/ERP sales

Telecom or internet solutions

Fintech merchant acquisition

AI tools or automation products

Hospitality tech / clinic software / restaurant tech

WHY JOIN ALLWAYS.LIVE

Ground-floor opportunity at an early-stage, fast-growing AI SaaS company

Direct access to and mentorship from the founding team , flat structure, minimal red tape

Build real, hands-on expertise in AI/SaaS sales , one of the fastest-growing categories in India

today

Merit-based growth , your performance decides your trajectory, not your degree or tenure

A real say in shaping the sales playbook for an emerging product, not just executing someone else's

INTERVIEW PROCESS

We heavily evaluate:

Communication

Intelligence

Product understanding ability

Confidence

Presentation

Problem-solving approach

Candidates may be asked to:

Pitch the product live

Explain AI automation to a business owner

Handle real sales objections

Conduct a mock demo

HOW TO APPLY

Interested candidates can share

Resume

Short introduction video (recommended)

Current location

Expected salary

Previous sales experience (if any)

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Role & Responsibilities

4-7 years of Strong proficiency in Full stack Development of Web Applications and experience in shipping production applications.

Experience of using Typescript for development would be a mandate.

Frontend- next.js, react.js, vue.js and bit for svelte kit are highly preferred Backend- node.js, react.js, express.js

B.Tech in Computer Science Engineering from Tier 1 Colleges preferred

Experienced with Tailwind CSS

Experienced with TDD for component and end-to-end testing

Ableto set up CI/CD pipelines for testing and deployment (canary, staging) using Github actions according to project

Entrepreneurial mindset with strong decision-making skills

Ability to move quickly without breaking things too much (we are dreamers)

Ability to work under immense pressure which is balanced by a sense of responsibility and ownership

Comfortable working with a Git style workflow where every commit deploys to a staging environment and merged pull requests deploy to production

About the Company:

We are a dynamic and innovative company committed to delivering exceptional solutions that empower our clients to succeed. With our headquarters in the UK and a global footprint across the US, Noida, and Pune in India, we bring a decade of expertise to every endeavour, driving real results. We take a holistic approach to project delivery, providing end-to-end services that encompass everything from initial discovery and design to implementation, change management, and ongoing support. Our goal is to help clients leverage the full potential of the Salesforce platform to achieve their business objectives.

What Makes VE3 The Best For You We think of your family as our family, no matter the shape or size. We offer maternity leaves, PF Fund Contributions, 5 days working week along with a generous paid time off program that benefits balance your work & personal life.

Job Overview:

We are looking for a talented and experienced Senior Full Stack Web Developer who will be responsible for designing, developing, and implementing software solutions. As a part of our innovative team in Pune, you will work closely with global teams, transforming requirements into technical solutions while maintaining a strong focus on quality and efficiency.

Requirements

Key Responsibilities:

Software Design & Development:

Design software solutions based on requirements and within the constraints of architectural and design guidelines.

Derive software requirements, validate software specifications, and conduct feasibility analysis.

Accurately translate software architecture into design and code.

Technical Leadership:

Guide Scrum team members on design topics and ensure consistency against the design and architecture.

Lead the team in test automation design and implementation.

Identify opportunities for harmonization and reuse of

components/technology.

Coding & Implementation:

Actively participate in coding features and bug-fixing, ensuring adherence to coding and quality guidelines.

Lead by example in delivering solutions for self-owned components.

Collaboration & Coordination:

Collaborate with globally distributed teams to develop scalable and high-quality software products.

Ensure seamless integration and communication across multiple locations.

Required Skills and Qualifications:

Education: Bachelor's degree in Engineering or a related technical field.

Experience: 4-5 years of experience in software design and development.

Technical Skills:

Backend Development:

Strong experience in microservices API development using Java, Python, Spring Cloud.

Proficiency in build tools like Maven.

Frontend Development:

Expertise in full stack web development using JavaScript, Angular, React JS, NodeJS HTML5, and CSS3.

Database Knowledge:

Working knowledge of Oracle/PostgreSQL databases.

Cloud & DevOps:

Hands-on experience with AWS (Lambda, API Gateway, S3, EC2, EKS).

Exposure to CI/CD tools, code analysis, and test automation.

Operating Systems:

Proficiency in both Windows and Unix-based environments.

Nice to Have:

Experience with Terraform for infrastructure automation.

Soft Skills:

Individual Contributor: Ability to work independently while being a strong team player.

Problem-Solving: Strong analytical skills to identify issues and implement effective solutions.

Communication: Excellent verbal and written communication skills for collaboration with global teams.

Benefits

• Competitive salary and benefits package.
• Unlimited Opportunities for professional growth and development.
• Collaborative and supportive work environment. 
• Flexible working hours
• Work life balance
• Onsite opportunities
• Retirement Plans
• Team Building activities
• Visit us @ https://www.ve3.global

SEO Team Lead Job Description

• Perform keyword research
• Develop keyword plans through conducting keyword research on a regular basis to generate content ideas and optimise existing content
• Plan and oversee the entire website architecture, restructuring page hierarchy where necessary
• Optimise web pages such as the homepage, landing pages, blog posts, product pages (on-page SEO) in terms of improving content quality, keyword optimization, and user experience to boost organic search rankings
• Conduct regular technical SEO audits and work with the web development team to fix technical website issues (e.g. slow page load speeds, page crawl errors, and duplicate content) that may negatively impact organic search rankings
• Conduct full-scale SEO audit (technical, on-page, and off-page) on both mobile and desktop website versions to provide recommendations for improvement in key areas such as keyword optimization on meta tags and images, content quality, and link building
• Implement local and international SEO techniques across local (Google My Business listings) and international websites
• Measure key SEO metrics such as organic traffic, ranking positions, domain authority and provide recommendations for improvement
• Perform competitive analysis to benchmark current SEO performance against competitors and devise strategies to surpass competitors
• Keep up to date with the latest SEO trends, search algorithm updates, and new SEO tools and best practices
• At least 1 years of experience as SEO team lead or similar role
• Digital Marketing Agencies experience would be preferred Why should you join us:
• · Fixed working timings- 5 days working
• · Attractive Incentives
• · Young & Vibrant work culture
• 
  
• Job Location: Block A-128, Sector-63, Noida
• Salary Package: Depends on skills
• Working Days: Monday to Friday

Senior developers only

Min 5 years of real experience 

Front End/Web react.js

Remote work

(We prefer individual developers over agencies or IT providers)