Account Assistant

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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Responsibilities :

• Lead the development of the backend systems for our client's first product.
• Build reliable, secure, and performant backend systems.
• Drive test coverage and continuous delivery automation within the team.
• Mentor and provide feedback to teammates.
• You should have a min of 8 years of software development experience and management.
• Can write code that is readable, maintainable, secure, and performant.
• Know the importance of tests and how to approach writing different types of tests, good intuition for REST API design
• Deep understanding of relational databases, transactions, entity-relationship modeling.
• Comfortable writing highly concurrent systems.
• Experienced in using profilers, tuning garbage collection, optimizing SQL queries.

• Golang, Java, Python, Ruby, Node.

Description of Skills/abilities:

We are looking for a Python Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application; therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities:

1. Writing reusable, testable, and efficient code.
2. Design and implementation of low-latency, high-availability, and performant applications.
3. Integration of user-facing elements developed by front-end developers with server side logic.
4. Implementation of security and data protection.
5. Integration of data storage solutions may include databases, key-value stores, blob stores, etc. Experience administering innovation with methodologies such as design thinking.
6. Experience working on Agile Scrum and DevOps aligned delivery teams.
7. Interest and ability to learn other coding languages as needed.
8. Strong communication skills and great product sense.
9. Proficient communication skills verbal and written.
10. Understanding of accessibility and security compliance depending on the specific project.
11. Knowledge of user authentication and authorization between multiple systems, servers, and environments.
12. Understanding of fundamental design principles behind a scalable application.
13. Familiarity with event-driven programming in Python, using of Pycham.
14. Understanding of the differences between multiple deliveries platforms, such as mobile vs desktop, and optimizing output to match the specific platform.
15. Able to create database schemas that represent and support business processes.
16. Strong unit test and debugging skills.

Skills:

1. Expert in Python, with knowledge in Python web framework such as Django, Flask depending on technology stack.
2. Familiarity with some ORM (Object Relational Mapper) libraries.
3. Able to integrate multiple data sources and databases into one system.
4. Understanding of the threading limitations of Python, and multi-process architecture.
5. Good understanding of server-side templating languages such as Jinja 2, Mako, etc depending on your technology stack.
6. Basic understanding of front-end technologies, such as JavaScript, Typescript, react, react hooks, HTML5, and CSS3.
7. Proficient understanding of code versioning tools such as Git, Mercurial or SVN.

Skill Set:

1. 4+Years Full stack Python Developer - exposure to web frameworks like Django, Flask and Falcon.
2. Experience building APIs for a rapidly iterating product and restful APIs and development of services layer using Pythons Flask framework and should be proficient in writing unit test cases using Pytest package.
3. Database level programming using both SQL (MySQL, PostgreSQL, Oracle) and No SQL (Mongo DB/Casandra) and designing the database level stored procedures and persistence logic.
4. HTML/CSS/JavaScript and JavaScript framework and knowledge on React JS is a plus.
5. Experience in developing Arduino libraries is an added advantage.
6. Experience working with two or more from the following: Web Application development, Unix/Linux environments, mobile application development, distributed and parallel systems, machine learning, information retrieval, natural language processing, networking, developing large software systems, and/or security software development

If you are creative and enthusiastic about arts, technology, and business, you are at the right place to learn and grow the business and branding elements.

Analyst/Consultant is a position where you will have an opportunity to learn and grow at a fast pace and challenging environment. You must possess outstanding written and oral communication skills and should be very enthusiastic in the arts.

• Understand product specifications and user psychology
• Play an UX advocate role for entire organization
• Facilitate the clients product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products
• Find creative ways to solve UX problems (e.g. usability, findability)
• Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences
• Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces
• Identify design problems and devise elegant solutions
• Create user-centered designs by considering market analysis, customer feedback, technical constraints/opportunities and usability findings
• Design the UI architecture, interface, and interaction flows for on-device software applications for a variety of screen sizes and interaction models
• Meeting clients and running workshops to find best solutions for their products
• Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences
• Facilitate the clients product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products
• Find creative ways to solve UX problems (e.g. usability, findability)
• Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces
• Identify design problems and devise elegant solutions
• Make strategic design and user-experience decisions related to core, and new, functions and features
• Work closely with the business team to develop user scenarios, storyboards, and high-level requirements
• Analyze user interface problems and create on-brand design solutions that meet measurable business goals and requirements
• Create user-centered designs by considering market analysis, customer feedback, technical constraints/opportunities and usability findings
• Design the UI architecture, interface, and interaction flows for on-device software applications for a variety of screen sizes and interaction models
• Communicate design ideas and prototypes to developers
• Keeping abreast of competitor products and industry trends

Key Requirements

1. Knowledge of Photoshop, Illustrator, Adobe XD, Invision, Sketch, Power point etc.
2. A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
3. Ability to iterate designs and solutions efficiently and intelligently
4. A clear understanding of the importance of user-centered design and design thinking
5. Passionate about resolving user pain points through great design
6. Proficient in design software
7. Knowledge of HTML/CSS; JavaScript is a plus
8. Outstanding written and oral communication skills
9. Creative thinking and logical abilities
10. Self-motivated and ability to work with minimal supervision

We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.

Requirements

-BS/MS degree in Computer Science, Engineering or a related subject

-1 to 4 years of work experience

-Proven working experience in software development

-Working experience in iOS development

-Have published one or more iOS apps in the app store

-A deep familiarity with Objective-C and Cocoa Touch

-Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text

-Experience with third-party libraries and APIs

-Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

-Solid understanding of the full mobile development life cycle

Responsibilities

-Design and build advanced applications for the iOS platform

-Collaborate with cross-functional teams to define, design, and ship new features.

-Unit-test code for robustness, including edge cases, usability, and general reliability.

-Work on bug fixing and improving application performance.

-Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

• BE Computer Science, MCA or equivalent
• Cloud app development experience
• Developed micro services
• Strong NodeJS experience
• Experience with RabbitMQ is a PLUS
• Experience with MQTT is a PLUS
• Fullstack experience and especially with ReactJS desired
• Experience with SQL and NOSQL databases
• Strong communication skills

• *You will be working on AI/IOT cloud and responsible for architecture and hands on coding.
• *We need someone who can engage in conversations about technical architecture with internal team and external customers.
• *You will be responsible for creating architecture document, writing pseudo code, explaining design and teststrategy,review work by others in the team, give good guidance, and ensuring the delivery of high-quality software.
• *We are looking for Can do it attitude, and ability to deliver with high velocity and high-quality at the same time.

Desired Candidate Profile

• Bachelor’s degree in finance, accounting, economics, business administration or related field (MBA preferred)
• FRM or CFA is a plus
• Highly skilled in Math and Finance
• Good connection around investors in the market and can get them onboard
• Ability to understand the Income structure in a Fintech environment
• Strong analytical skills
• Excellent communication skills
• Strong time-management skills
• Negotiation and project management skills
• Excellent critical thinking skills
• Working knowledge of business and data intelligence software    

• Integration of user-facing elements developed by front-end developers.
• Build efficient, testable, and reusable PHP modules.
• Solve complex performance problems and architectural challenges.
• Integration of data storage solutions may include databases, key-value stores, blob stores, etc.
• Add other responsibilities here that are relevant.

Talent Requirements

• Strong knowledge of PHP web frameworks such as Laravel, Yii, Code igniter, etc depending on your technology stack.
• Understanding the fully synchronous behavior of PHP.
• Understanding of MVC design patterns.
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3.
• Knowledge of object-oriented PHP programming.
• Understanding accessibility and security compliance.
• Strong knowledge of the common PHP or web server exploits and their solutions.
• Understanding fundamental design principles behind a scalable application.
• User authentication and authorization between multiple systems, servers, and environments.
• Integration of multiple data sources and databases into one system
• Familiarity with the limitations of PHP as a platform and its workarounds.
• Creating database schemas that represent and support business processes.
• Familiarity with SQL/NoSQL databases and their declarative query languages.
• Proficient understanding of code versioning tools, up to date.
• Diploma, BCA, BE, B-Tech or equivalent.

Job role:

We are looking for a tech-savvy Business Analyst, Pre-Sales Representative with an ability to do hands-on Sales. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. You will be speaking to Who's Who of the fintech world.

It is an added advantage if you have experience in developing leads from marketing campaigns and meeting sales quotas. You will be responsible for the entire sales cycle from establishing customer contact until signing a deal. You will also ensure proper after-sales service.

Job Location: Indore | Full Time | Experience: 0 to 6 years | Salary ∝ Expertise | Rs.1.8L ~ Rs.3L | Freshers allowed

About the company:

Anaxee Digital Runners is building India's largest last-mile verification & data collection network of Digital Runners (shared feet-on-street, tech-enabled) to help Businesses & Consumers reach remotest parts of India, on-demand.  KYC | Field Verification | Data Collection | eSign | Tier-2, 3 & 4

We want to make REACH across India (remotest places), as easy as ordering pizza, on-demand. Already serving 11000 pin codes (57% of India) | Website: www.anaxee.com

Important: https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">Check out our company pitch (6 min video) to understand this goal - https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">https://www.youtube.com/watch?v=7QnyJsKedz8

Responsibilities:

• This is not another Sales job, it involves Concept Selling too.
• Find customers for Products & Services provided by the company
• Contact potential clients via phone, emails, and LinkedIn
• Identify client needs and suggest appropriate products/services
• Customize product solutions to increase customer satisfaction
• Build long-term trusting relationships with clients
• Proactively seek new business opportunities in the market
• Directly report to the CEO
• Stay up-to-date with new products/services and new pricing/payment plans
• Keep an eye on the competition.

Requirements:

• Proven work experience as a Business Development Representative, Sales Account Executive or similar role
• Hands-on experience with multiple sales techniques (eg: inbound, outbound, field sales)
• Track record of achieving sales quotas
• Experience with CRM software, Online tools for effective sales
• Understanding of sales performance metrics
• Excellent communication and negotiation skills, Good Email writing skills
• Ability to deliver engaging presentations
• Degree in Marketing, Business Administration or relevant field.