Account Assistant

Your Role 🖥️

As a Customer Support Executive, you will:

✅ Resolve queries related to ERP, accounting, and GST modules.

✅ Provide technical & functional support via phone, email, and remote tools (AnyDesk, TeamViewer).

✅ Conduct virtual & in-person training for new and existing users.

✅ Troubleshoot & escalate issues to the technical team as needed.

✔ Skills:

🔹 Strong communication & problem-solving skills.

🔹 Basic accounting & GST knowledge (practical experience preferred).

🔹 Familiarity with remote support tools like AnyDesk/TeamViewer. (optional)

What We’re Looking For 💡

✔ Experience: Minimum 1 year in customer support for any software

✔ Education: Commerce graduate only.

Perks & Benefits 🌟

🚀 Opportunity to work in a leading ERP software company.

📚 Learn & grow with continuous training on new features.

👥 Work with a dynamic and skilled technical team.

Working Hours ⏰: 🗓 Monday to Saturday | 10:00 AM – 7:00 PM

Responsibilities:

-       Conduct thorough manual testing of software applications across various functionalities.

-       Develop and maintain automated test scripts using MSTest framework.

-       Identify and report bugs and defects through a bug tracking system.

-       Analyze test results, diagnose issues, and collaborate with developers to resolve them.

-       Participate in code reviews to identify potential defects early in the development process.

-       Stay up-to-date with the latest QA methodologies and best practices.

-       Contribute to the improvement of existing testing processes and documentation.

-       Work effectively within an Agile development environment.

-       Clearly communicate test findings and recommendations to technical and non-technical audiences.

Qualifications:

-       Proven experience in manual testing methodologies (e.g., black-box testing, exploratory testing).

-       Expertise in developing and maintaining automated test scripts using MSTest.

-       Strong understanding of software development lifecycle (SDLC) and Agile methodologies.

-       Excellent analytical and problem-solving skills.

-       Ability to prioritize tasks, manage time effectively, and meet deadlines.

-       Strong written and verbal communication skills.

-       Experience with API testing is a plus.

-       Familiarity with other automation frameworks (e.g., Selenium) is a plus.

1. Sr. Technical Writer/ Product Documentation Position

Job Description

We’re searching for an experienced technical writer to join our team and help take our client-focused services to new

heights. An ideal candidate, with proven experience Individual to have ability to evaluate and analyze complex

information and document in simple terms.

Skills and Qualifications

 Bachelor’s degree in B.E/ B.Tech/ BCA.

 6-7 years industry experience as an effective technical writer

 Proven ability to quickly learn and understand complex topics.

 Previous experience writing documentation and procedural materials for multiple audiences. Must have

experience in MSTP standards.

 Have experience in developing User guides, Troubleshooting or FAQ guides, Design guides and API

technical reference guides.

 Superior written and verbal communication skills, with a keen eye for detail.

 Experience working with engineering to improve user experience: design, UI, and help refine content and

create visuals and diagrams for technical support content.

 Proven ability to handle multiple projects simultaneously, with an eye for prioritization.

 Firm understanding of the Document development life cycle (DDLC)

 Good to have Certification through the Society for Technical Communicators (STC)

 Experience in using Tech writing tools like Robohelp, (preferred), FrameMaker, Madcap Flare, Mulesoft,

Design Center or other Contemporary tools to create documentation.

 Good to have experience in understanding and writing API documentation in specialized tools like

Swagger (Open API 3.0) or Postman for SOAP & REST APIs.

Objectives:

 Develop comprehensive documentation that meets organizational standards.

 Obtain a deep understanding of products and services to translate complex product information into simple,

polished, and engaging content.

 Write user-friendly content that meets the needs of the target audience, turning insights language that sets

our users up for success.

 Ability to improve search results using SEO techniques in Technical writing.

 Evaluate current content and develop innovative approaches for improvement.

 Research, outline, write and edit content, working closely across product portfolios and solutions to

understand requirements.

 Independently gather information from subject matter experts to develop, organize, and write procedure

manuals, technical specifications, and process documentation.

 Work with development and support leads to identify all documentation repositories, revise and edit, and

determine the best solution for data compilation and centralized storage.

 Research, create, and maintain information architecture templates that uphold organizational and legal

standards, and allow for easy data migration.

 Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice

across all documentation.

Job Description:

• Develop, test, and maintain applications to specified designs & standards in Laravel.
• Develop & implement modern web services using service-oriented architecture, RESTful APIs, and SOAP.
• Write and execute unit tests.
• Implement front-end interfaces & experiences with modern HTML/CSS/jQuery.
• Test, troubleshoot, and optimize application components for maximum speed, security, stability, and scalability.

Skills & Experience:

• 4+ years of experience in Laravel.
• Experience in Core PHP using MVC Architecture.
• Ability to write APIs including Restful APIs.
• Knowledge of database operations with MySQL/MariaDB, Stored procedures.
• Knowledge of front-end technologies (HTML5, CSS3, JavaScript, jQuery, etc.).
• Knowledge and experience of OOPS.
• Knowledge of engineering practices like CI-CD.
• Strong documentation, communication, and team collaboration skills.
• Working knowledge of Lumen (preferred).
• Must have full knowledge of latest version of Laravel & PHP

• Good Experience in C# and SQL Server.
• Strong knowledge of .NET web framework includes ASP.NET, ASP.NET MVC, .NET Core , Web API, ASPX, LINQ ,WCF, HTML, JavaScript, jQuery, AJAX and CSS.
• Experience with user interface design and prototyping.
• Experience in designing, developing, and deploying Web Service apps or Azure-hosted equivalents.
• Understanding of object-oriented and service-oriented application development techniques and theories.
• Experience with debugging, performance profiling and optimization.
• Experience with source control management systems and deployment environment.
• Familiarity with writing unit tests and micro services.
• Ability to take a project from start to finish with or without supervision.
• Azure Technologies Desired.
• Strong analytical and communication skills with both internal team members and external business stakeholders.

About Intugine Technologies: 

Intugine Technologies is a Bangalore based IoT company started in 2013 within the walls of IIT Kharagpur. The company launched itself with a smart ring called Nimble. The company now aims to revolutionize the logistics sector of India, which is still at its nascent stage as compared to its foreign counterparts. Intugine Technologies is already leaving an impact in the logistics sector by working with flourishing start-ups like Flipkart, big enterprises like Philips, and 3PL companies like Mahindra Logistics. 

Our team comprises of ambitious, reliable, and witty people who love to play around; while getting the job done. We are looking for smart and adventurous people who relish an opportunity to solve intricate problems. If you want to make an impact with your work, then Intugine is the right place for you. 

Position: 

We are looking for a talented and competitive Sales Development Representative that thrives in a quick sales cycle environment. You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives as you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. 

Responsibilities: 

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails 
• Research accounts, identify key players, and generate interest in the company. 
• Maintain and expand the Company's database of prospects within the assigned territory. 
• Understand customer needs and requirements and brief the sales manager. 
• Route qualified opportunities to the appropriate sales executives for further development and closure 
• Perform effective online demos to prospects 
• Following up on sales inquiries from customers. 
• Account management when required for existing customers. 

Requirements: 

• Proven lead generation experience 
• Strong phone presence and experience dialing dozens of calls per day 
• Experience working with Salesforce.com or similar CRM 
• Excellent verbal and written communications skills 
• Strong listening and presentation skills 

What can you expect at Intugine? 

A young team of like-minded, intellectually curious colleagues working together in a high paced learning environment with a flat hierarchy. An open environment where there would be continuous mentorship to help you achieve your peak potential.

• Minimum 6+  years experienced in .Net Core 3.0/MS.NET & Azure
• Should have advanced knowledge of C# programming, ASP.Net Web API, REST Framework, MVC, MVVM architecture
• Understanding of Agile scrum, Project Management methodologies
• Should be able to understand high level technical architecture and develop low-level design
• Should be able to lead a team of technical resources as per sprint delivery targets
• Strong understanding of design patterns and advanced code review, debugging
• Experience in front-end technologies like HTML5, CSS, JavaScript is required.
• Good experience in Angular/React is good to have
• Good communication skills, quick learner with professional attitude and a team player
• Good customer facing skills and experience in working with other offshore/onsite teams