Academic Research Associate - Academic Writing

Company Name – Wissen Technology

Group of companies in India – Wissen Technology & Wissen Infotech

While you may already know about Wissen and the company history, here is a quick rundown for you.

About Wissen Technology:

·        The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015.

·        Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products.

·        Our workforce has highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.

·        Wissen Technology has grown its revenues by 400% in these five years without any external funding or investments.

·        Globally present with offices US, India, UK, Australia, Mexico, and Canada.

·        We offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

·        Wissen Technology has been certified as a Great Place to Work®.

·        Wissen Technology has been voted as the Top 20 AI/ML vendor by CIO Insider in 2020.

·        Over the years, Wissen Group has successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies.

·        We have served client across sectors like Banking, Telecom, Healthcare, Manufacturing, and Energy. They include likes of Morgan Stanley, Goldman Sachs, MSCI, StateStreet, Flipkart, Swiggy, Trafigura, GE to name a few.

Job Title: Software Developer

Experience: 4–6 Years

Location: Pune / 3 days' work from Office.

Employment Type: Full-Time

Job Summary

We are looking for a highly skilled Java Developer with strong experience in Java application development, Kubernetes, and CI/CD pipelines. The ideal candidate should have hands-on experience in building scalable backend applications, working with microservices architecture, and deploying applications in containerized cloud environments.

Key Responsibilities

• Design, develop, test, and maintain scalable Java-based applications.
• Develop RESTful APIs and microservices using Java frameworks.
• Build and deploy containerized applications using Docker and Kubernetes.
• Design, implement, and maintain CI/CD pipelines for automated build, testing, and deployment.
• Collaborate with DevOps, QA, and product teams to ensure smooth software delivery.
• Monitor application performance and troubleshoot production issues.
• Write clean, maintainable, and reusable code following coding standards and best practices.
• Participate in code reviews, technical discussions, and architecture decisions.
• Optimize application performance, security, and scalability.

Required Skills

• Strong experience in Java development
• Hands-on experience with Spring / Spring Boot
• Good understanding of Microservices Architecture
• Strong knowledge of Kubernetes (K8s) and container orchestration
• Experience with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI, or Bamboo
• Experience with Docker / Containerization
• Strong knowledge of REST APIs
• Good understanding of SQL / Databases
• Experience with Git version control
• Strong debugging and problem-solving skills

Good to Have

• Cloud platform exposure: AWS / Azure / GCP
• Monitoring tools: Grafana, Prometheus, Datadog
• Messaging systems: Kafka / RabbitMQ
• Scripting knowledge: Shell / Python
• Exposure to Agile / Scrum environment

Preferred Background

• Experience working in BFSI, FinTech, Credit Risk, Lending, or Enterprise Product Development environments.
• Ability to work independently and mentor junior developers.

Work Model: Hybrid (3–4 days from Pune office)

        As a member of the development group, you will be primarily responsible for the design, development, and maintaining the product.

        Work with the Product and Design teams to build new features to solve business problems and fill business needs.

        Participate in code reviews to create robust and maintainable code.

        Work in an agile environment where quick iterations and good feedback are a way of life.

        Continually look for opportunities to improve our platform, process, and business.

        Communicate and coordinate with our support and professional services teams to solve customer issues.

        Help scale our platform as we expand.

        8+ years of hands-on experience in enterprise software development using J2EE Framework. 

        Experience with React.js, AngularJS, strong knowledge of JavaScript, CSS, HTML5

        Passion for building enterprise web applications leveraging modern architecture principles, strong prior experience as a full stack developer. 

        Expertise with CSS and building responsive pages, with a keen eye for UI design and usability

        Experience with web-accessibility/WCAG standards

        Experience working collaboratively with a globally distributed team.

        Experience with agile methodologies and good exposure to DevOps/CICD models.

        Passion for keeping up with new trends and developments in the programming community and is eager to find ways to incorporate these new ideas into our codebase.

Role Description

As a Business Development Executive, you will be responsible for identifying and prospecting new business opportunities, generating leads, building and maintaining client relationships, and managing accounts. This role requires strong communication skills and the ability to effectively communicate the value of our digital marketing services to potential clients.

Qualifications

• New Business Development and Lead Generation skills
• Strong business acumen and communication skills
• Experience in account management
• Excellent interpersonal and negotiation skills
• Ability to work independently and as part of a team
• Knowledge of digital marketing trends and strategies
• Experience in the digital marketing industry is a plus
• Bachelor's degree in Business, Marketing, or a related field

QA Engineer: 

Number of Positions: 01    

 Education Required: DME, BE Mechanical

Experience: 5 Years & Above   

Salary: negotiate at the time of the interview

Notice Period: Immediate joiner can be preferred

Background required for Manufacturing of Head Exchangers, pressure vessels & Heavy fabrication Industries.

 Job Description:

1. Prepare QAP: Prepare stages of inspection based on material, end use of the product, Inspect ability, past experience

2.  Inspection of raw material at the supplier end.

3. Product identification & traceability: Ensure that all equipment, and facilities for tests specified in QAPs can be conducted either on an approved laboratory or approved subcontractor

4. Conduct stage Inspection as per QAP and record results.

5. Prepare the final inspection report

6. Identify the need for calibration for the instrument and enter details in the calibration register.

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

We are looking for a web developer who is expertise in current Internet standards, including web browsers and browser specifications. expertise in creating websites / designs which are in sync with multi-platforms & screen specs. Hands-on experience with Photoshop, Corel Draw, Illustrator, Flash, Dream Weaver, jquery, JavaScript, CSS3, HTML5. Experience and understanding of site architecture, user experience, color theory and color management on the web, proper file formats, compression methods and techniques, etc. Excellent team player with a flexible, collaborative approach.

Responsibilities.

• Creating websites/a website using standard HTML/CSS practices.
• Working closely with web designers and programmers to produce the website.
• Constant communication with other colleagues in the business to develop and deploy their content - and ensuring there is a clear establishment of what can be created within what timeframe.
• Researching different software programs, and maintaining software documentation.
• Implement contingency plans in case the website goes down.
• Maintaining and expanding/enhancing the website once built.
• Managing a team might also be part of the job role.

Requirements

We are looking for an HTML developer who can write very good HTML and CSS. Below are the required skills:

• Mobile responsiveness
• ReactJS is plus
• Faster coder and Learner
• Code Alignment
• Adoption of new tech
• Tailwind CSS
• Bootstrap Framework