Assistant Manager/Engineer - Branch Service (GM)
at A global industry leader in manufacturing industry
Company Profile:
A global industry leader in the manufacturing industry for over 90 years, we are dedicated to keeping the world in motion across a diverse range of sectors, from conveyor systems to container cranes. Our cutting-edge drive technology is a cornerstone of modern mechanical and plant engineering, and we continue to shape the trajectory of this field both now and in the future.
Key Facts:
The workforce of over 21,000 worldwide, including 900 engineers and 600 researchers, as well as a significant number of trainees and development professionals.
Achieved sales totalling 4.2 billion Euros, reflecting our substantial impact on the industry.
Our commitment extends beyond business, as we actively prioritise inclusion, diversity, fair partnerships, and responsible resource utilization. With a presence in 54 countries, we maintain 17 production facilities and 88 Drive Technology Centers across five continents, ensuring rapid response, short delivery times, and personalized on-site assistance to our customers.
Responsibilities:
As an Assistant Manager/Engineer in the Branch Service team, you will play a vital role in ensuring our customers receive exceptional service and technical support. Your responsibilities will include:
- Providing service support to customers based on sales requirements.
- Offering technical support to sales engineers and customers.
- Planning and attending pending service jobs promptly.
- Responding to emergency service requests within designated timeframes.
- Inspecting customer units, performing failure analysis on-site, and providing service estimates to sales engineers.
- Performing geared-motor servicing at customer locations based on confirmed sales documentation.
- Conducting geared-motor servicing at the Service Center as per written confirmation.
- Coordinating and arranging the service of geared motors requiring off-site servicing.
- Conducting service training for customer engineers upon request from sales.
- Maintaining thorough documentation of service orders and files.
- Updating records in the system for the branch and Head Office.
- Providing feedback for maintaining necessary spare inventory at the branch in coordination with the Branch Manager/Regional Manager.
- Ensuring the Service Center, tools, tackles, and equipment are well-maintained.
- Assisting in other tasks as directed by the Branch Manager/Regional Manager in the absence of service jobs.
- Ensuring documentation and records adhere to QMS department procedures.
Authority:
- Preparing and providing service estimates.
- Creating and signing service reports for customer review.
- Deciding on component replacements during service jobs up to Rs.10,000 (in collaboration with Manager Service/Branch Manager).
- Making informed decisions on the course of actions during service engagements.
Dimensions:
- Area: Responsible for all regions within the sales branch.
- Customer Value: Handling service for 250-300 customers.
Profile:
- Education: Diploma in Mechanical/Electrical Engineering from a reputable institute.
- Experience: A minimum of 3 years experience in maintenance or servicing similar products within any engineering industry.
- Skills Required: Proficiency in Customer Relationship Management, strong Repairing and Troubleshooting skills, effective Communication Skills.
What We Offer:
- A collaborative and transparent working environment.
- Structured employee development programs and mentoring support.
- Personalized training to ensure a smooth onboarding experience.
- Access to state-of-the-art technology and excellent working conditions.
- An organization that values energy efficiency, social responsibility, and environmental protection.
Subodh Popalwar
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Greetings from Neosoft !!
This is Preeti Aswal from Neosoft Technologies
Please find below company details and job description for your reference
URL of the company:https://www.neosofttech.com/" target="_blank">https://www.neosofttech.com/
Company Details:
NeoSOFT Technologies - We are SEI-CMMI Level-5 and ISO 9001:2008 certified global IT consulting & software solutions provider with 1500+ software consultants working full time across 4 Delivery Centers. Established in 1996, NeoSOFT is headquartered in Mumbai, India with offices in the USA, UK, Italy & Australia. Our commitment to quality and 22 years of excellence has made us serve over 5500 clients across 50 countries with 85% client retention.
We have successfully delivered more than 5,000 portals and published 750+ mobile apps in various app stores and still counting. NeoSOFT Technologies provides services & solutions in all the latest technologies and platforms including:
-Open source technologies
-Microsoft technologies
-Mobile application development (Native & Cross-platform) iOS, Android, Xamarin, Ionic, PhoneGap, Sencha.
-Web Hosting & Domain Registration
-SEO/SMO/PPC
-IoT
-Blockchain
-DevOpsIndustries
Keyskills: Internationsl sales,Domestic sales,,Cold Calling,Business Development,Lead generation,Market Research,
Main Priorities:
• A professional, self driven & enthusiastic person.
• Lead Generation and Data Mining
* Cold calling - perform any sales, prospect and appointment calls to help generate leads.
• To identify and connect with key decision makers of leading corporates using right channels.
Generating lead throug Linkedin..
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres