Assistant Manager/Engineer - Branch Service (GM)
at A global industry leader in manufacturing industry
Company Profile:
A global industry leader in the manufacturing industry for over 90 years, we are dedicated to keeping the world in motion across a diverse range of sectors, from conveyor systems to container cranes. Our cutting-edge drive technology is a cornerstone of modern mechanical and plant engineering, and we continue to shape the trajectory of this field both now and in the future.
Key Facts:
The workforce of over 21,000 worldwide, including 900 engineers and 600 researchers, as well as a significant number of trainees and development professionals.
Achieved sales totalling 4.2 billion Euros, reflecting our substantial impact on the industry.
Our commitment extends beyond business, as we actively prioritise inclusion, diversity, fair partnerships, and responsible resource utilization. With a presence in 54 countries, we maintain 17 production facilities and 88 Drive Technology Centers across five continents, ensuring rapid response, short delivery times, and personalized on-site assistance to our customers.
Responsibilities:
As an Assistant Manager/Engineer in the Branch Service team, you will play a vital role in ensuring our customers receive exceptional service and technical support. Your responsibilities will include:
- Providing service support to customers based on sales requirements.
- Offering technical support to sales engineers and customers.
- Planning and attending pending service jobs promptly.
- Responding to emergency service requests within designated timeframes.
- Inspecting customer units, performing failure analysis on-site, and providing service estimates to sales engineers.
- Performing geared-motor servicing at customer locations based on confirmed sales documentation.
- Conducting geared-motor servicing at the Service Center as per written confirmation.
- Coordinating and arranging the service of geared motors requiring off-site servicing.
- Conducting service training for customer engineers upon request from sales.
- Maintaining thorough documentation of service orders and files.
- Updating records in the system for the branch and Head Office.
- Providing feedback for maintaining necessary spare inventory at the branch in coordination with the Branch Manager/Regional Manager.
- Ensuring the Service Center, tools, tackles, and equipment are well-maintained.
- Assisting in other tasks as directed by the Branch Manager/Regional Manager in the absence of service jobs.
- Ensuring documentation and records adhere to QMS department procedures.
Authority:
- Preparing and providing service estimates.
- Creating and signing service reports for customer review.
- Deciding on component replacements during service jobs up to Rs.10,000 (in collaboration with Manager Service/Branch Manager).
- Making informed decisions on the course of actions during service engagements.
Dimensions:
- Area: Responsible for all regions within the sales branch.
- Customer Value: Handling service for 250-300 customers.
Profile:
- Education: Diploma in Mechanical/Electrical Engineering from a reputable institute.
- Experience: A minimum of 3 years experience in maintenance or servicing similar products within any engineering industry.
- Skills Required: Proficiency in Customer Relationship Management, strong Repairing and Troubleshooting skills, effective Communication Skills.
What We Offer:
- A collaborative and transparent working environment.
- Structured employee development programs and mentoring support.
- Personalized training to ensure a smooth onboarding experience.
- Access to state-of-the-art technology and excellent working conditions.
- An organization that values energy efficiency, social responsibility, and environmental protection.
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Role Overview:
The Sales Manager will be responsible for driving business growth through client acquisition, relationship management, and revenue generation within the BFSI segment. The role demands a mix of consultative selling, financial understanding, and market awareness.
Key Responsibilities:
- Identify, prospect, and onboard new clients within the BFSI domain.
- Manage existing client relationships to drive retention and cross-selling opportunities.
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Required Skills & Qualifications:
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AngularJS (1.x)
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React.js
Javascript- Developing front end website architecture.
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JenkinsNumerator is a data and technology company reinventing market research. Headquartered in Chicago, IL, Numerator has 1,600 employees worldwide. The company blends proprietary data with advanced technology to create unique insights for the market research industry that has been slow to change. The majority of Fortune 100 companies are Numerator clients.
Job Description
What We Do and How?
We are a market research company, revolutionizing how it's done! We mix fast paced development and unique approaches to bring best practices and strategy to our technology. Our tech stack is deep, leveraging several languages and frameworks including Python, C#, Java, Kotlin, React, Angular, and Django among others. Our engineering hurdles sit at the intersection of technologies ranging from mobile, computer vision and crowdsourcing, to machine learning and big data analytics.
Our Team
From San Francisco to Chicago to Ottawa, our R&D team is comprised of talented individuals spanning across a robust tech stack. The R&D team is comprised of product, data analytics, engineers across Front End, Back End, DevOps, Business Intelligence, ETL, Data Science, Mobile Apps, and much more. Across these different groups we work towards one common goal: To build products into efficient and seamless user experiences that help our clients succeed.
Numerator is looking for a Infrastructure Engineer to join our growing team. This is a unique opportunity where you will get a chance to work with an established and rapidly evolving platforms that handles millions of requests and massive amounts of data. In this position, you will be responsible for taking on new initiatives to automate, enhance, maintain, and scale services in a rapidly-scaling SaaS environment.
As a member of our team, you will make an immediate impact as you help build out and expand our technology platforms across several software products. This is a fast-paced role with high growth, visibility, impact, and where many of the decisions for new projects will be driven by you and your team from inception through production.
Some of the technologies we frequently use include: Terraform, Ansible, SumoLogic, Kubernetes, and many AWS-native services.
• Develop and test the cloud infrastructure to scale a rapidly growing ecosystem.
• Monitor and improve DevOps tools and processes, automate mundane tasks, and improve system reliability.
• Provide deep expertise to help steer scalability and stability improvements early in the life-cycle of development while working with the rest of the team to automate existing processes that deploy, test, and lead our production environments.
• Train teams to improve self-healing and self-service cloud-based ecosystems in an evolving AWS infrastructure.
• Build internal tools to demonstrate performance and operational efficiency.
• Develop comprehensive monitoring solutions to provide full visibility to the different platform components using tools and services like Kubernetes, Sumologic, Prometheus, Grafana.
• Identify and troubleshoot any availability and performance issues at multiple layers of deployment, from hardware, operating environment, network, and application.
• Work cross-functionally with various teams to improve Numerator’s infrastructure through automation.
• Work with other teams to assist with issue resolutions related to application configuration, deployment, or debugging.
• Lead by example and evangelize DevOps best practice within other engineering teams at Numerator.
Skills & Requirements
What you bring
• A minimum of 3 years of work experience in backend software, DevOps, or a related field.
• A passion for software engineering, automation and operations and are excited about reliability, availability and performance.
• Availability to participate in after-hours on-call support with your fellow engineers.
• Strong analytical and problem-solving mindset combined with experience troubleshooting large scale systems.
• Fundamental knowledge in networking; operating systems; package build system (IP subnets and routing, ACL’s, Core Ubuntu, PIP and NPM).
• Experience with automation technologies to build, deploy and integrate both infrastructure and applications (e.g., Terraform, Ansible).
• Experience using scripting languages like Python and *nix tools (Bash, sed/awk, Make).
• You enjoy developing and managing real-time distributed platforms and services that scale billions of requests.
• Have the ability to manage multiple systems across stratified environments.
• A deep enthusiasm for the Cloud and DevOps and keen to get other people involved.
• Experience with scaling and operationalizing distributed data stores, file systems and services.
• Running services in AWS or other cloud platforms, strong experience with Linux systems.
• Experience in modern software paradigms including cloud applications and serverless architectures.
• You look ahead to identify opportunities and foster a culture of innovation.
• BS, MS or Ph.D. in Computer Science or a related field, or equivalent work experience.
Nice to haves
• Previous experience working with a geographically distributed software engineering team.
• Experience working with Jenkins or Circle-CI
• Experience with storage optimizations and management
• Solid understanding of building scalable, highly performant systems and services
• Expertise with big data, analytics, machine learning, and personalization.
• Start-up or CPG industry experience
If this sounds like something you would like to be part of, we’d love for you to apply! Don't worry if you think that you don't meet all the qualifications here. The tools, technology, and methodologies we use are constantly changing and we value talent and interest over specific experience.
Disclaimer: We do not charge any fee for employment and the same applies to the Recruitment Partners who we work with. Numerator is an equal opportunity employer. Employment decisions are based on merit. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes. We request candidates to be cautious of misleading communications and not pay any fee/ deposit to individuals/ agencies/ employment portals on the pretext of attending Numerator interview process or seeking employment with us. These would be fraudulent in nature. Anyone dealing with such individuals/agencies/
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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If you spend time cracking NP hard problems rather than cracking nuts, you are the
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Follow CutshortShubham Vishwakarma
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