Assistant Manager/Engineer - Branch Service (GM)

Support Engineer

The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement. 

Roles and Responsibilities

• Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally. 
• Troubleshoot and resolve product-related issues, ensuring minimal disruption to users. 
• Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues. 
• Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback. 
• Provide training and guidance to users on how to effectively use the RMS system.
• Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users. 
• Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
• Respond to user queries in a friendly and professional manner, ensuring clear communication. 
• Proactively follow up with customers to ensure issues are resolved to their satisfaction.

Required Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• Prior experience in software support preferably in a fintech or financial services environment. 
• Experience with troubleshooting software and hardware issues in a production environment.
• Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Familiarity with databases like SQL.

Job Responsibilities:

• Experience selling IT / software services and consulting services to US market.
• Lead Generation penetrate and establish initial contact and gather information.
• Ability to identify the decision maker and be comfortable calling and dealing with both business and technical executives and managers.
• Proven experience in delivering sales growth via targeting new verticals, sourcing contacts, developing messaging and delivering structured sales campaigns.
• Possess high energy and enthusiasm, and the ability to maintain consistent levels of activity to achieve calling and lead generation quotas.
• Possess professional business telephone communication skills, and excellent verbal, written and interpersonal communication skills.
• Willingness to work in US time zone.
• Meet or exceed targets for both prospecting and generating qualified leads.
• Be self-motivated, and have the ability to organize and prioritize work independently with minimal supervision.

Location: Bangalore-HSR Layout (Onsite)

Work Timing: US Shift (5:30 PM IST – 2:30 AM IST)

Mandatory Skills: IT product/Services sales experience for the US market.

About One Impression

One Impression is one of the world’s largest influencer marketing platforms, working with 300+ global brands like Unilever, Nestle, and Amazon to connect with a diverse creator network. Our platform empowers brands and creators to collaborate seamlessly and scale their reach. To capture a significant share of global media ad spend, One Impression is quickly becoming the industry’s go-to influencer marketing platform.

About the Role

We are looking for a Frontend Engineer (SDE II) who is experienced in both React.js for Web and React Native for Mobile Apps. You will be responsible for architecting, implementing, and optimizing web and mobile applications while collaborating closely with Product, Design, and Backend teams.

This role is perfect for someone who enjoys working across platforms, building scalable systems, and enhancing the developer experience.

Key Responsibilities

• Architect and develop frontend solutions for both Web (React.js) and Mobile Apps (React Native).
• Build and optimize config-driven systems, reusable components, and common libraries.
• Work closely with Product Managers, Designers, and Backend Engineers to create seamless user experiences across platforms.
• Own and drive React Native-based mobile applications, ensuring modular, scalable, and performant code.
• Optimize web and mobile performance for speed, responsiveness, and efficiency.
• Set up and manage CI/CD pipelines for both web (Docker, Vercel) and mobile apps (Fastlane, App Store/Play Store).
• Implement and maintain state management using Redux, Redux Saga, Recoil, or MobX.
• Work with mobile-specific integrations, such as Firebase Push Notifications, Deep Linking, and Native Modules.
• Ensure cross-platform consistency by handling browser compatibility (web) and device compatibility (mobile).
• Write clean, maintainable, and reusable code, following best practices and design patterns.
• Debug and fix issues rapidly, ensuring a seamless Web & Mobile experience.
• Stay up-to-date with the latest trends and contribute to open-source projects, tech talks, and internal knowledge sharing.

Requirements

• 3-5 years of experience in frontend development, working with both React.js (Web) and React Native (Mobile).
• Strong expertise in JavaScript (ES6+), React.js, and React Native.
• Experience with bundlers like Webpack, Rollup, and Metro for React Native.
• Deep understanding of mobile CI/CD (Fastlane, App Store, Play Store) and web CI/CD (Docker, Vercel, Jenkins, GitHub Actions).
• Strong grasp of Web & Mobile performance optimization techniques.
• Experience with Redux, Redux Saga, MobX, or Recoil for state management.
• Good understanding of mobile UI/UX principles, animations (Reanimated, Gesture Handler), and responsive design.
• Basic familiarity with native iOS/Android development (Swift/Kotlin is a plus).
• Experience with Unit Testing (Jest, React Native Testing Library, Detox, Cypress, Appium, or Espresso).
• Strong debugging skills using Chrome DevTools (Web) and Flipper, Xcode, Android Studio (Mobile).
• Ability to work independently, take ownership of projects, and mentor junior engineers.
• Open to feedback and collaborative in working towards the best user experience.

Why Join One Impression?

- Be a part of one of the largest influencer marketing platforms globally, working with top brands and influencers.

- Opportunity to lead and shape a fast-growing marketplace product.

- Competitive salary and benefits package.

- A collaborative and innovative work culture in a rapidly scaling company.

• Creating a positive onboarding experience for new clients.
• Manage daily activities and tasks for clients by Line Manager
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Responding to clients' requests as they arise in real time
• Maintaining an accurate record of all necessary documents pertaining to the brand.
• Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
• Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
• Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue
• Ensure that projects are completed on time and within budget.
• Coach and support team members to help them meet departmental goals
• Take responsibility for the quality of work, the accuracy of brief and the team’s output
• Maintain weekly, fortnightly and monthly reports 
• Meeting clients to discuss strategy and report on progress
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Maintain an orderly workflow according to priorities

BECOME A PEOPLE’S PERSON!

• Exhibit strong leadership skills and motivate-inspire your team members
• Stick to the client’s brief and the agreed process to deliver effectively
• Utilize your team’s productivity keeping the Scope Of Work and allocated budget
• Be all ears to Account Managers and mentor to get the best performance possible

IMPROVE THE PROCESS!

• Relentlessly work on improving the internal processes while solving problems along the way

COMMUNICATE AND COLLABORATE!

• Manage all business communications
• Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s brief

SKILLS WE DESIRE

• Develop and maintain existing client relationships.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Effective communication skills.
• A+ presentation skills (making PPTs included)
• Natural attention to detail
• Financial management and commercial acumen
• Advanced software skills including Word, Excel, PowerPoint, Visio, MS Project (or equivalent Project management tool).

Roles and Responsibilities

Code, develop, design and architect features related to the existing application. We  expect you to own modules end to end and take pride in the work products you  ship.

Lead from the front, when it comes to delivering high quality work products. Serve as a mentor to the team members

Create and define performance metrics. Ideate, innovate and hack through the  existing systems to improve performance

Perform code reviews, set coding practices and guidelines within the team.

Make sense of the product specs, be nimble in getting the issues resolved. Be a thought leader.

Critical Functional Skills

Solid understanding and knowledge of Java/C/C++. You should understand the concepts of multithreading, I/O, messaging, instrumentation etc and their  implementation in Java/Any other ObjectOriented Language.

Proficiency in the implementation of algorithms and the use of advanced data  structures to solve problems in computing. A solid foundation in the principles of  computer science is desired.

Ability to write clean, modular, and loosely coupled code by the use of design patterns.

He/She should be able to break down and architect complex software systems. For example

BuildCars Availability Engine for Ola.

Strong decisionmaking ability

Deep expertise in at least one programming language & tech stack.

Substantial experience in building complex and scalable solutions.

Strong object oriented design skills, ability to apply design patterns, and an uncanny ability to design intuitive module and class level interfaces

The ability to do deep problem solving and build elegant, maintainable solutions to complex problems.

Experience leading multi engineer projects and mentoring junior engineers

Experience with full life cycle development in any programming language on a Linux platform

Comprehensive operational experience including, optimizations, deployments and tuning servers like apache/mysql/tomcat/solr

Prior experience in working with Agile software methodologies (XP, Scrum), TDD, and Continuous Integration(CI/CD) a plus.

Experience in building data driven web application design and development is a plus

Expert level experience in building a scalable, large and complex business application

.Experience Required

:Typically with an experience of 5+ years of development experience in a product  firm.

Must have lead, designed, architected and delivered at least 1 project in his previous assignments independently.

Minimum Qualifications Required

Btech/MS from a reputed Institute

Deep expertise with any or combination programming languages: Java, C++, C#, Ruby, Scala,

Go any object oriented high level proprietary or open source language with strong programming constructs. We are not skill specific but go by strength in  competencies Machine coding Single machine in memory program

Need a working code with functionality Readable and well designed code with right abstractions, separation of concerns,right design patterns

Performant code with concurrency and efficient data structures

Write test cases covering the happy path and edge cases

Problem Solving

Choose the right combination of data structures to solve the problem

Identify most edge cases for the problem

Identify opportunities of parallelism: utilizes multicore solutions where applicable

Design & Architecture

Distributed systems design and system interaction

Identify API signatures

LLD with class design

Solve for performance & availability

What you need to have:

Design and develop robust services in coordination with front-end developers, ensuring the production and development of high-quality and well-tested code

Design, develop and test features alongside other technical departments

Lead the department in the design, development, deployment, and operation of services used by our users

Optimise APIs for any applications while creating and maintaining unit tests for new code as well as fix defects

Participate in the continuous integration of automated builds and deployments, ensuring that deliverables meet functional and design requirements and specifications of the site/software. Work with engineering leadership in solving and architecting solutions for challenging or complex site/software development issues.

Take initiatives in developing and maintaining integrations of best practices within the backend department

Looking for passionate sales professionals Inside/TeleSales executives(B2C) to contribute in generating revenue. You will be responsible for closing sales deals over the phone. The position will be in Bangalore. If you are a self-starter, get a kick by chasing aggressive target, fuel growth by coaching & grooming your team this role is for you

Job Description

Must Haves

• The Inside Sales Associate would be responsible for making enhanced outbound calls on leads provided by the company and following a diligent process towards converting leads to paying customers.
• Have a good hold on english language and neutral accent to communicate with customers in different geographies.
• Ask questions to understand customer requirements and close sales
• Go the "extra mile" to meet sales target and facilitate future sales
• Analyse the customer and well versed in objection handling and managing different situations during the call.
• Analyzing and sharing active feedback about the customer behavior, market demands and competition to the marketing team
• Generate pipeline

Mandatory skills:

• Should have excellent command over English and basic Hindi
• Excellent objection handling and convincing skills
• Process oriented
• Result focused
• Revenue driven
• Sales Planning & Customer Experience.

Qualification & experience

• Any graduate/12+/Diploma
• Minimum experience of 0- 2 years in Inside B2C sales is prefered.
• Freshers who has passion for sales and earn incentives can also apply