
Assistant Manager/Engineer - Branch Service (GM)
at A global industry leader in manufacturing industry
Company Profile:
A global industry leader in the manufacturing industry for over 90 years, we are dedicated to keeping the world in motion across a diverse range of sectors, from conveyor systems to container cranes. Our cutting-edge drive technology is a cornerstone of modern mechanical and plant engineering, and we continue to shape the trajectory of this field both now and in the future.
Key Facts:
The workforce of over 21,000 worldwide, including 900 engineers and 600 researchers, as well as a significant number of trainees and development professionals.
Achieved sales totalling 4.2 billion Euros, reflecting our substantial impact on the industry.
Our commitment extends beyond business, as we actively prioritise inclusion, diversity, fair partnerships, and responsible resource utilization. With a presence in 54 countries, we maintain 17 production facilities and 88 Drive Technology Centers across five continents, ensuring rapid response, short delivery times, and personalized on-site assistance to our customers.
Responsibilities:
As an Assistant Manager/Engineer in the Branch Service team, you will play a vital role in ensuring our customers receive exceptional service and technical support. Your responsibilities will include:
- Providing service support to customers based on sales requirements.
- Offering technical support to sales engineers and customers.
- Planning and attending pending service jobs promptly.
- Responding to emergency service requests within designated timeframes.
- Inspecting customer units, performing failure analysis on-site, and providing service estimates to sales engineers.
- Performing geared-motor servicing at customer locations based on confirmed sales documentation.
- Conducting geared-motor servicing at the Service Center as per written confirmation.
- Coordinating and arranging the service of geared motors requiring off-site servicing.
- Conducting service training for customer engineers upon request from sales.
- Maintaining thorough documentation of service orders and files.
- Updating records in the system for the branch and Head Office.
- Providing feedback for maintaining necessary spare inventory at the branch in coordination with the Branch Manager/Regional Manager.
- Ensuring the Service Center, tools, tackles, and equipment are well-maintained.
- Assisting in other tasks as directed by the Branch Manager/Regional Manager in the absence of service jobs.
- Ensuring documentation and records adhere to QMS department procedures.
Authority:
- Preparing and providing service estimates.
- Creating and signing service reports for customer review.
- Deciding on component replacements during service jobs up to Rs.10,000 (in collaboration with Manager Service/Branch Manager).
- Making informed decisions on the course of actions during service engagements.
Dimensions:
- Area: Responsible for all regions within the sales branch.
- Customer Value: Handling service for 250-300 customers.
Profile:
- Education: Diploma in Mechanical/Electrical Engineering from a reputable institute.
- Experience: A minimum of 3 years experience in maintenance or servicing similar products within any engineering industry.
- Skills Required: Proficiency in Customer Relationship Management, strong Repairing and Troubleshooting skills, effective Communication Skills.
What We Offer:
- A collaborative and transparent working environment.
- Structured employee development programs and mentoring support.
- Personalized training to ensure a smooth onboarding experience.
- Access to state-of-the-art technology and excellent working conditions.
- An organization that values energy efficiency, social responsibility, and environmental protection.

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- Develop and execute comprehensive sourcing strategies to identify and qualify potential leads for our sales team.
- Utilize various research techniques, including online databases, social media, and industry publications, to generate leads.
- Qualify leads by conducting thorough research and analysis, ensuring they meet our target market criteria.
- Maintain and update lead databases, ensuring accurate and up-to-date information.
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- Manage and mentor a team of sourcing specialists.
Requirements:
- Bachelor's degree in marketing, business administration, or a related field.
- 5+ years of experience in lead generation, preferably in a B2B environment.
- Proven track record of success in generating high-quality leads.
- Strong research and analytical skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and CRM software.
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- Ability to work independently and as part of a team.
- Strong work ethic and a results-oriented mindset.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work with a growing and successful company.
- Dynamic and fast-paced work environment.
- Remote work options available.
Please note - this job is based physically out of Mauritius. You will have to physically relocate to Mauritius. Relocation support will be provided.
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› Are you looking for a new challenge in a dynamic and fast-growing company?
Following our successes, we are expanding our capabilities and are looking for a Technical Architect on Dynamics 365 included Finance and Operations(formerly Dynamics AX).
› IN THIS ROLE
In collaboration with the projects' solution architects, you will define the D365 technical architecture to be implemented.
Your interpersonal skills will allow you to work in close collaboration with our clients' technical experts.
Expert in Finance & Operations you have a good experience on one or two D365 Apps. You are willing to work on all available D365 Apps (Project Operations, CE, FS, ....), Dataverse...
In collaboration with the team of functional consultants, you will participate in the enrichment and integration of the standard Microsoft Dynamics 365 solution to meet the challenges of our customers.
You will translate our customers' functional specifications into technicalspecifications that can be used by the technical team, particularly to help our nearshore team.
You are able to act as a technical leader and bring your experience to the whole team
You can handle complex developments and interfaces
You advise our customers on the use of Azure tools and D365 derivatives
You provide support in the sales phase in the form of pre-sales activities and solution concepts, demonstrations, ....
OUR OFFER
Work at one of the leading Swiss IT service providers, leader in Microsoft technologies with more than 100 collaborators in Dynamics 365
A sector in strong development and a supportive culture with excellent opportunities for professional and personal training and development
Interesting and varied tasks
A close collaboration with Microsoft, as gold partner
Work in local and international deployments
ABOUT YOUR PROFILE
The ideal Candidate will have:
A certification on Microsoft Dynamics AX2012R3 or Dynamics 365 FO for your functionalspecialty
Master's degree or more
8+ years’ experience in implementing Dynamics AX / Dynamics 365 in an IT service company (senior)
Good process knowledge in development,support, ERP project orservices companies
Very good knowledge of Dynamics AX/365 over the entire technical range, a second apps(D365CE, … ) is a plus.
In-depth knowledge in a specialist area (e.g.ERP domain, Dataverse, CE, …) and corresponding expert knowledge in Dynamics AX/365
Basic database knowledge and knowledge of the data structure of Dynamics AX/365
Abilities to prepare architecture and analysis documents in a structured and understandable form
Team player with conflict resolution potential
Strong communication skills combined with social competence.
French knowledge is a plus.
Ability to travel to Switzerland for short term
- Responsible for taking customer or client calls and offering financial answers to their difficulties and intimating sales with potential customers over the phone.
- Responsible for assisting consumers or clients with financial purchases.
- Provide assistance and solutions to the customer regarding financial products and must speak with your supervisor or team leader to resolve any financial difficulties.
- Provide excellent customer service.
- 5. Eager to gain new talents and should have interpersonal, Research and Record Keeping Skills.
Key skills:
- Must Know English and at least one south language ( Kannada, Telugu, Tamil, Malayalam,
- Effective communication abilities.
- Computer Literate.
At least 1+ year of Prior experience as a Tele caller or similar in the Banking or Finance sector.
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No of Open positions are - 50 Plus
It's a permanent remote opportunity and is a NIGHT SHIFT. 6:30 PM TO 4:30 AM IST
Responsibilities include
1. Lead Generations
2. Scheduling Appointment
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- 3 years Willing to take efforts to advance in the technology or learn new technologies.
- Solid understanding of OOPs concepts.
- Willing to take efforts to advance in the technology or learn new technologies.
- Good communication skills and a continuous learner.
- Experience working on waterfall or Agile (Agile model preferred)
- Solid understanding of Python scripting and/or frameworks like Django, Flask Back up RRS.
- Meeting with the development team to discuss user interface ideas and applications.
- Reviewing site requirements and interface designs.
- Identifying web-based user interactions.
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- Developing and implementing front-end architecture to support user interface concepts.
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- Documenting site changes and developing updates.
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- Bachelor’s degree in computer science, information technology, or a similar field.
- Strong knowledge in react frameworks such as Next Js etc.,.
- Previous experience working as a react.js developer.
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Experience with web/graphic design applications such as Figma, Adobe XD, Adobe Photoshop, Adobe Illustrator.
- Experience with user interface design.
- Experience with browser-based debugging and performance testing.
- Excellent troubleshooting skills.
- Good project management skills.
- Developer must have proven work experience on version control and source code management like GIT, Bitbucket.
- Proven experience in Mobile application development using flutter
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- Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
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- Must have knowledge of version controlling
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- CICD - Azure DevOps
- IaC tools – Terraform
- Experience with IAM / Access Management within cloud
- Networking / Firewalls
- Kubernetes / Helm / Istio
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Location: Bangalore
Experience: 3 to 5 years, preferably in an agile environment
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· Understanding requirements present in specification documents
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· Database schema design
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· Working with code base across multiple development & staging environments
· Take part in User Acceptance Testing (UAT)
· Be part of Production deployment & release activities
TECH SKILLS
· Must Have:
* Python and Node Js
* RDBMS :Postgre SQL/ MongoDB
* Must have knowledge on AWS or Digital Ocean
* Good documentation skills
· Good to have:
* Javascript
* RabbitMQ
* Django
* Docker
* Redis
* Flask
* nginx
* graylog









