AVP - People and Culture

As a Customer Success Execute at Abmiro, you'll play an important role in driving the success of our clients who are using our SaaS product (Rekart). 

You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to fully utilize the capabilities of our software. 

Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.

You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)

Role & responsibilities

• Serve as the primary technical point of contact for customers, offering expert guidance and support through phone calls, email and chat.
• Collaborate with clients to understand their unique requirements and goals
• Assist with the setup, configuration and onboarding of customers on the platform
• Provide quick solutions or workarounds to client queries
• Coordinate with the technology team for possible issues/enhancements/feature requests
• Provide technical training and support resources to ensure customers can maximize the value of our software.
• Proactively identify opportunities to optimize and enhance customer workflows using our product.
• Serve as a liaison between customers and internal teams, facilitating effective communication and issue resolution.
• Maintain a deep understanding of our product, including new features and updates.
• Work in shifts to ensure 24/7 technical support coverage for our global customer base.
• Document and maintain training documents and material for customer training purposes.

Preferred candidate profile

• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
• Experience in technical customer support or a related role in the SaaS product company for 1-3 years
• Strong technical background with the ability to understand and troubleshoot complex technical issues.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts in a clear and understandable manner.
• Empathetic and customer-focused approach, always ensuring customer success is the top priority.
• Strong problem-solving and critical-thinking abilities.

Perks and Benefits 

• Provident fund 
• Health Insurance. 
• Hell lot of stuff to innovate and learn at the same time 
• Be part of a dynamic young and friendly team that strives for top quality 
• A fantastic work culture 
• Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.

Design, implement, and improve the analytics platform

Implement and simplify self-service data query and analysis capabilities of the BI platform

Develop and improve the current BI architecture, emphasizing data security, data quality

and timeliness, scalability, and extensibility

Deploy and use various big data technologies and run pilots to design low latency

data architectures at scale

Collaborate with business analysts, data scientists, product managers, software development engineers,

and other BI teams to develop, implement, and validate KPIs, statistical analyses, data profiling, prediction,

forecasting, clustering, and machine learning algorithms

Educational

At Ganit we are building an elite team, ergo we are seeking candidates who possess the

following backgrounds:

7+ years relevant experience

Expert level skills writing and optimizing complex SQL

Knowledge of data warehousing concepts

Experience in data mining, profiling, and analysis

Experience with complex data modelling, ETL design, and using large databases

in a business environment

Proficiency with Linux command line and systems administration

Experience with languages like Python/Java/Scala

Experience with Big Data technologies such as Hive/Spark

Proven ability to develop unconventional solutions, sees opportunities to

innovate and leads the way

Good experience of working in cloud platforms like AWS, GCP & Azure. Having worked on

projects involving creation of data lake or data warehouse

Excellent verbal and written communication.

Proven interpersonal skills and ability to convey key insights from complex analyses in

summarized business terms. Ability to effectively communicate with multiple teams

Good to have

AWS/GCP/Azure Data Engineer Certification

Role And Responsibilities

• Validate vendor invoices and processing vendor payments on time with all required approvals.
• Handle Day to day accounting activities.
• Validate and Process vendor payments on time with all required approvals
• General ledger review
• Apply knowledge of Taxation, TDS deductions and quarterly e-TDS filing, GST returns filing, PF, PT and Advance tax computation
• Support Financial & Tax Audits
• Prepare month close reports
• Responsibilities include month end closing activities General accounting and ensure proper monthly/quarterly/annually reconciliations.
• Hand on experience in Intercompany Reconciliation, Balance Sheet Reconciliation and Fixed Assets.
• This position will support the Management in all aspects of financial accounting, reporting systems, procedures, and the policies.
• Audit support internal and external audits.
• Adhere to company accounting policies, US GAAP, and other external requirements.
• Periodical MIS preparation and circulation to team
• Keeping books of account upto date and maintaining invoices and other company documents in an organized manner.
• Maintain fixed asset schedule, bank reconciliations, investment schedule, closing inventory etc.

Required Education and Skills

• B. Com / M. Com with CA or CPA preferred
• Min 1 to 3 years of experience
• Prior experience in General accounting
• Knowledge of financial controls and procedures, GAAP, NetSuite
• Experience working in Finance & Accounts with any ERP environment, typically obtained in 2-3 years
• High integrity, open, communicative & team player
• Strong time management, commitment, and organizational skills
• Previous experience working hands-on in the areas of Taxation, TDS deductions and quarterly e-TDS filing, GST returns filing, PF, PT and Advance tax computation
• Proficiency in Microsoft Office (Excel, Word & Powerpoint)

about leap.club:
leap.club is a community led professional network for women. our mission is simple - more women in leadership positions. leaders from google, tinder, uber, bain, zomato, microsoft, along with solid entrepreneurs and professionals have joined our mission. we are funded by top angels and funds in India.

read what our members say about us here: https://love.leap.club/" target="_blank">https://love.leap.club/

read more about us and our culture here: https://leap.club/careers" target="_blank">https://leap.club/careers

about the role:

• you lead a team of member onboarding managers while onboarding new members and owning individual as well as team targets.
• in this role, you will be the face of leap and hold end to end responsibility for growing our community. female candidates are preferred since we are building a network for women.
• an ideal candidate would have exceptional communication and interpersonal skills, ability to hold an interesting conversation, high level of ownership and leadership skills.
• 4-5 years of solid sales/ client facing experience with at least a 1-2 years of experience leading a team are a huge plus!

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing React web apps to React Native.

Key Responsibilities & Requirements

You should primarily be a backend developer or full stack developer, very good at code reviews and code optimization. Our products depend on processing large amounts of data and having fast response times is absolutely essential.

You will have the opportunity to

• Take responsibility of building systems for scale
• Manage our backend systems and database optimizations
• Assist in key decisions and design architecture that drives development across products
• Define processes and help with efficient functioning of the team
• Work with cross-functional teams to ensure the products are scalable, maintainable and secure

What we expect from you:

• We work on Ruby on Rails but you can have 2+ years of experience as backend developer in any language
• Have a solid grasp of OOP, databases and automated testing methodologies.
• Know how to manage sprint and ensure tasks are completed within the timeline
• Design and implementation of low-latency, high-availability, and performant applications
• Strong understanding of SQL databases
• Proficient knowledge of various authentication methods like JWT, OAuth etc..
• Perform peer code reviews and Code audit - Analyze existing code and remediate performance issues within existing applications

Having seen over 10x growth in 2021 alone, we are expanding our scope of products to cater to the fast growing creator economy and help creators monetize in ways beyond influencer marketing. We are also looking at tremendous growth in the next few years, standing at the verge of building something huge!

Come join our team of developers if a fast learning environment in a high growth industry excites you.

About Winkl

Please check out our product before applying to this position -
* Website - https://winkl.co
* Team - https://winkl.co/about
* Android App - https://play.google.com/store/apps/details?id=co.winkl.app&;amp;hl=en
* iOS App - https://www.winkl.co/app

Winkl is a technology company that is changing how influencer marketing is done. From a manual process earlier to an automated and data-driven process with Winkl. More on this here.

Leveraging data & technology helps Winkl scale influencer marketing to a level that wasn't possible earlier. This has helped Winkl power influencer campaigns for top brands in India like Flipkart, Amazon etc.

Culture & Expectations

* At Winkl, no one tells you what to do. We don't micromanage. We don't spoon feed. As long as you're willing to learn new things, are proactive, initiate activities on your own, make mistakes and learn from them, take responsibility, stick to your word of getting things done, we think you'd be a great fit at Winkl.
* On a day to day basis, you'll get to be an important part of a high growth startup as it scales.
* You'll receive all possible support from your team at Winkl to help you succeed. 
* Being highly accountable is a non-negotiable requirement

This person MUST have:

• BE Computer Science, MCA or equivalent
• Mobile app development experience.
• Good understanding of the full mobile development life cycle,strong debugging and problem-solving skills.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Strong React Native experience
• Understanding of APIs, pagination,searching,sorting
• Creating high performance UI etc.
• Familiarity with native build tools, like XCode, Android Studio, Gradle.
• Leverage native APIsfor deep integrations with both platforms.
• Strong communication skills.

Experience:

• Min 3 year experience
• Not more than 15 year experience.