AVP - People and Culture

Job Summary:

Technical Support Associates

We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.

Key Responsibilities:

- Provide technical voice support to B2B (enterprise) customers.

- Troubleshoot and resolve issues related to:

- SQL, DNS, VPN, Server Support (Windows/Linux)

- Networking (TCP/IP, routing, firewalls)

- Cloud Services – especially Microsoft Azure

- Application and system-level issues

- Assist with technical configurations and product usage.

- Accurately document cases and escalate unresolved issues.

- Ensure timely resolution while meeting SLAs and quality standards.

Required Skills & Qualifications:

- 2.5 to 5 years in technical support (voice-based, B2B preferred)

 Proficiency in:

- SQL, DNS, VPN, Server Support

- Networking, Microsoft Azure

- Basic understanding of coding/scripting

- Strong troubleshooting and communication skills

- Ability to work in a 24x7 rotational shift environment

Responsibilities:

• Execute campaigns on Facebook, Google Ads & other portals to drive growth.
• Work on optimization of campaigns through lever like CTR, conversion rate, average order value, etc.
• Analyzing & Reporting of Data & executing changes based on learnings.
• Coordinate with the design team to ensure campaign implementation.
• Planning & Testing of creatives & Audiences.
• Work on creatives & communication for the ads on various portals.

Must Haves: -

Experience: 1.5 - 2 years in Performance Marketing

Good written and verbal communication skills.

Knowledge of Microsoft Excel

Full Stack Developer

This position would design scalable, efficient and maintainable software architectures using Node.js

We are building a online platform for millennial and gen z moms and parents to surround them with support at every step of their parenting journey, right from planning a baby to 12 years of child. We would like to be their trusted 24*7 parenting guide, prepare for every new moment just in time and make every need available at a click of a button. With 90k+ babies born every day and increasing number of working mothers in urban nuclear India, our vision is to create a world of healthy pregnancies, thriving children and confident parents.

Founded by ex-3M, Gillette, Cargill folks, we have are moving fast now :-

·      50K installations in last 6 weeks

·      > 2 Million hits on the content site since going live in early 2021

·      Raised 2 rounds of investment

About the Role

Technical:-

·      Architect and Design: Collaborate with cross-functional teams to design scalable, efficient, and maintainable software architectures using Node.js.

·      Backend Development: Develop and maintain server-side applications and APIs using Node.js, ensuring high performance, responsiveness, and security.

·      Code Implementation: Write clean, well-organized, and documented code that aligns with best practices and coding standards.

·      Database Management: Hands-on experience, with MongoDB

·      Troubleshooting and Bug Fixing: Identify and resolve technical issues, bugs, and performance bottlenecks promptly.

·      Code Reviews: Conduct thorough code reviews to ensure code quality, maintainability, and adherence to architectural guidelines.

·      Performance Optimization: Analyse and optimize application performance through profiling, tuning, and implementing best practices.

·      Technology Evaluation: Stay up-to-date with the latest trends and advancements in Node.js and related technologies, and make recommendations for technology adoption

Non-Technical:-

·      Collaboration: Collaborate with frontend engineers, product managers, and other stakeholders to deliver seamless end-to-end features and enhancements.

·      Mentorship: Provide guidance and mentorship to junior developers, sharing your knowledge and expertise in Node.js development.

What you have to offer

Must-Have:-

·      Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).

·      Minimum of 4-5 years of professional experience in backend development, with at least 2-3 years focused on Node.js.

·      Strong proficiency in Node.js and JavaScript, including asynchronous programming, event-driven architecture, and familiarity with frameworks like Express.js.

·      Experience working with databases such as MySQL, MongoDB, or PostgreSQL, including database design and optimization.

·      Proficiency in version control tools (e.g. Git) and collaborative development workflows.

·      Solid understanding of RESTful API design principles and best practices.

·      Excellent problem-solving skills and the ability to debug complex issues.

Good To Have :-

·      Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform.

·      Prior experience with frontend technologies (HTML, CSS, React, etc.) is a bonus.

·      Contributions to open-source projects, tech blogs, or relevant certifications are advantageous.

·      Experience with containerization technologies like Docker and orchestration tools like Kubernetes is a plus.

Job Description :

We are looking for Technical Mgr for our Unity team. Pls read the detailed JD below :

Skillset: Unity 2d & 3d development with C++ or C#.

Roles and Responsibilities :

- Manage- a team of Unity resources through effective planning, mentoring & coaching.

- Should be strong in Technical Development & People Management.

- Must be hands-on & have experience in doing design & code reviews and handling the live server

- Ready to learn new technologies (e.g. Unreal) within the organization to grow existing operations, business & team.

- Help in setting up the processes for resource planning, forecasting and resource deployment as per the business requirement.

- People Leadership

- Recruit, motivate, mentor, train and lead the best automation talent.

- Multitasking and problem-solving abilities, context switching and & out of box thinking abilities.

- Support the professional goals and development opportunities for his/her team and review each team member & their progress.

- Create a culture of innovation and teamwork.

Why work with us?

When you join us, you become part of a fast-growing team that allows you to build your career with professionals who are committed to including, developing, and engaging people from a wide variety of backgrounds and who care as much about excellence as you do.

The unique experience that you will be getting here includes :

- An ideal mix of the entrepreneurial spirit of a start-up with maturity and stability that comes with years of experience in striving for success.

- Well Funded by Sequoia. High growth & profitability, year on year.

- Diverse, where people from all academic backgrounds and experience can find their place - from fresh graduates to the most experienced.

- Great work-life balance.

- Made up of people passionate about learning, creating, and innovating, always striving to find a better way of doing things. Our people are our main asset.

- Our word class Tech Stack makes us pioneers in the engineering front & you will get a chance to directly work with the senior leadership.

About Octro :

Octro is a new-age platform that aims to create leisure options for the world at large. Octro's vision is to keep creating moments of joy in human life while creating the best and most scalable leisure options. Headquartered in India, and funded by Sequoia, Octro is the largest and fastest-growing global mobile gaming company with leadership in Card, Casino & Casual games across the portfolio. Some 200M+ players have played these games 150B+ times. For the last few years, games in our portfolio have ranked consistently in India's top 10 on AppAnnie/SensorTower for Player Revenue.

Octro was founded by serial entrepreneur Saurabh Agarwal, who sold his first venture to Intellisync/Nokia. He did his MS at Stanford University.

For details, pls visit: www.octro.com

Responsibilities:

Maintain and manage of current IT infrastructure.

Maintain and Manage current computer Network and Severs.

Provide right solution for user based query / requirement

Handle day to day IT related query / issue in given timeline.

Giving status report to Respective supervisor / Manager on daily basis.

Adherence to the expected roles and responsibilities w.r.t ISMS and QMS standards.

Required Skills:

Network and servers installation and configurations

Linux & Windows system management

Hardware and software installation and management

O365 and G-Suite Management

Client communication and follow up

Vendor communication, follow up

Essential Job Functions:

1. Implement application components and systems according to department standards and guidelines.
2. Work with product and designers to translate requirements into accurate representations for the web.
3. Analyze, design, code, debug, and test business applications.
4. Code reviews in accordance with team processes/standards.
5. Understand and work with data in varying degrees of complexity and scale.
6. Responsible for planning, processing and performing all jobs in an efficient manner.
7. Provide assistance to testers and support personnel as needed to determine system problems.
8. Resolve problems involved with integrating new technologies with systems.

* Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.  The function is considered essential if the reason the position exists is to perform that function.

Supportive Job Functions:

1. Remain knowledgeable of new emerging technologies and their impact on internal systems.
2. Available to work on call when needed.
3. Perform other miscellaneous duties as assigned by management.

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent.  However, these tasks still constitute important performance aspects of the job.

Knowledge, Skill, and Abilities:

1. Experience using Python, JavaScript, and React.
2. Experience with web services and RESTful APIs.
3. Experience in cloud infrastructure
4. Experience with Sql and NoSql databases
5. Familiarity with modern CI/CD methods
6. Ability to organize, prioritize, and handle multiple assignments on a daily basis.
7. Strong and effective inter-personal and communication skills
8. Ability to interact professionally with a diverse group of clients and staff.
9. Must be able to work flexible hours on-site and remote.
10. Must be able to coordinate with other staff and provide technological leadership.
11. Ability to work in a complex, dynamic team environment with minimal supervision.
12. Must possess good organizational skills.

Education, Experience, and Certification:

1. Associate’s or bachelor’s degree preferred (Computer Science, Engineer, etc.), but equivalent work experience in a technology related area may substitute.
2. 5+ years relevant experience, required. *
3. Experience using version control daily in a developer environment.
4. Experience with Python, JavaScript, and React is required.
5. Experience using rapid development frameworks like Django or Flask.
6. Experience using front end build tools.

Job Description

As a Software Engineer at Radixweb, you will build and maintain eCommerce websites. you will be responsible for liaising with the design team, setting up Magento 1x and 2x sites, building modules and customizing extensions, testing the performance of each site, and maintaining security and feature updates after the installation is complete.

Roles & Responsibilities

• Meeting with the design team to discuss the needs of the company.
• Building and configuring Magento 1x and 2x eCommerce websites.
• Coding of the Magento templates.
• Developing Magento modules in PHP using best practices.
• Designing themes and interfaces.
• Setting performance tasks and goals.
• Troubleshooting integration issues.
• Updating website features and security patches.

Eligibility

• 3 to 5 Years of working experience in Magento & PHP
• Ability to develop custom extensions.
• Working knowledge shopping cart development with shipping, and Payment Gateway Integration for E-commerce websites.
• Should have excellent database design and implementation skills.
• Ability to do customization in Magento 2.
• Strong understanding of Magento back-end and Magento Framework.
• Strong in responsive and adaptive web development procedures.
• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
• Knowledge of how to interact with Restful APIs and formats (JSON, XML).
• Knowledge of Bit bucket, specifically Git.
• Should have good knowledge of semantics and code optimization techniques

Company Introduction

Founded in 2000, Radixweb is a leading software development company serving over 2900 clients in 25 countries. Join us to work on challenging projects, standardized processes, and fun work culture.
In addition, have an exposure of our home-grown globally acclaimed PHP-based web to print solution- https://www.onprintshop.com/">https://www.onprintshop.com/ developed to simplify print order management from client order to shipping. Recognized as solution partners by reputed brands in the print industry and serving small to largest printers across the world.

• Opportunity to work on latest technologies
• Technology and team-based well-managed training & development process
• A strong and committed team of 450+ employee
• 70+ Employees working with us for 5+ Years
• 25+ employees working with us for 10+ Years
• Flexible shift timings with lucrative compensation
• Transparent Appraisal process
• Exclusive soft skill training by professional Trainers.