AI Scientist

Job Description for Customer Support (Voice Process)

Job Profile: Voice Process – Customer Support

Location: Work from Home (WFH)

Job Mode: Contract (3 Months)

Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.

Notice Period: Immediate Joiners Preferred

Job Responsibilities:

• Handle inbound and outbound customer queries.
• Communicate effectively in both English and Hindi.
• Provide high-quality customer service, ensuring timely resolution of customer issues.
• Maintain a professional demeanour and document all customer interactions as required.
• Strive to ensure customer satisfaction and efficient complaint management.
• Adhere to company policies, 24/7 shift schedules, and quality standards.

Eligibility Criteria:

• Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
• Minimum 1 year of experience in customer support (voice process).
• Submission of experience letter, relieving letter, and last payslips is mandatory for verification
• Only candidates with relevant customer support experience will be considered.
• Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
• Proficiency in English and Hindi is mandatory.

Technical Arrangements Needed:

• Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
• Stable WiFi connection and USB headset required.

Job Overview:

The BMS Project Manager is responsible for the management of Building Management System projects from design to completion. This role involves overseeing the design, installation, and commissioning and handing over of BMS solutions, ensuring all technical, quality, and safety standards are met. The Project Manager will collaborate with Consultants, PMC, clients, engineers, Internal team and Sub-contractors to ensure timely and cost-effective delivery of BMS systems that meet the required specifications.

Responsibilities:

• Execute the BMS projects, including scope definition, project timelines, budgets, and resource allocation.
• Coordinate with internal teams, subcontractors, and clients to ensure all project deliverables are met.
• Develop detailed project plans, schedules, and work breakdown structures.
• Perform risk assessments and develop mitigation strategies.
• Manage and lead a team of engineers, technicians, Sub-contractor and other staff involved in the BMS project.
• Ensure effective communication and collaboration between project stakeholders, including clients, consultants, and contractors.
• Conduct regular team meetings to track progress and resolve issues.
• Work closely with design engineers to ensure that the BMS design meets client requirements and industry standards.
• Review technical specifications and drawings for the installation of BMS systems.
• Oversee the procurement of BMS equipment and materials, ensuring quality, cost-effectiveness, and on-time delivery.
• Ensure all required certifications and compliance with regulations for the BMS systems are met.
• Monitor the progress of the project to ensure it is on schedule and within budget.
• Ensure that all work meets quality standards and industry regulations.
• Oversee the commissioning process and troubleshoot issues during system testing.
• Maintain regular communication with clients/Consultants, providing updates on project status, milestones, and potential challenges.
• Prepare Daily progress reports, including financial summaries, timelines, and project performance.
• Address client concerns and provide solutions to any technical or operational issues.
• Ensure all safety protocols are followed during the installation and commissioning of BMS systems.
• Comply with local and international building codes, regulations, and standards.
• Manage the project closeout process, ensuring all deliverables are completed and handed over to the client.
• Prepare and review final documentation, including system manuals, warranties, and certificates.
• Conduct post-project evaluations to assess performance and identify areas for improvement
• Minimum 8 years of experience managing BMS or similar building automation projects.
• Proven experience in managing large teams and large-scale projects.
• Strong understanding of building systems, HVAC, lighting, energy management, and related technologies.
• Experience with BMS platforms (e.g., Johnson Controls, Honeywell, Siemens, Trane etc).
• Strong leadership and interpersonal skills.
• Excellent communication skills (written and verbal).
• Problem-solving abilities and attention to detail.

Ability to handle pressure and meet deadlines

Responsibility:

• Lead the planning and execution of the product roadmap, aligning with the overall business objectives
• Define and prioritize product features based on customer feedback, data analysis, marketing demands and
• domain requirements.
• Drive the product development process, from ideation through release, ensuring timely delivery and high-
• quality outcomes
• Collaborate closely with engineering, marketing, and sales, to drive successful launch, development, and
• advancement of B2B products
• Establish and maintain strong relationships with key stakeholders, including customers, to gather insights
• and ensure product satisfaction
• Provide clear and concise communication of product vision, goals, and progress to both internal teams and
• external stakeholders
• Conduct market research to identify trends, customer needs, and competitive landscape, informing product
• strategy and decision-making
• Monitor product performance through metrics, iterating on the product strategy as needed to achieve
• business objectives
• Mentor junior product managers in terms of general learning and product/feature-specific guidance
• Be responsible for feature validation, both in terms of quality and user satisfaction.
• Requirements:
• 5-8 years of relevant experience in software product management
• At least 3 years of complex B2B software product management experience
• Analytical mindset with a willingness to go deep into problem-solving
• Being data-driven is essential; inclined to use data to validate assumptions and business assertions
• Strong technical understanding of the software development process and general design constructs
• Impeccable collaboration and communication skills
• Bias for action: Default setting is to take action to move the product forward and improve customer
• experience
• Empathetic: Can deeply embed in the customer perspective and translate their needs to crisp, detailed and
• actionable product requirements
• Thrives in a complex, ambiguous, and fast-paced environment, driving agile experimentation
• Understanding of the US healthcare industry is a big plus
• Prior start-up experience is a plus 

ABOUT US

White.Inc is a house of digitally native brands (DNBs) that is creating Instagram-first DTC brands across verticals like Cookware, Houseplants, Drinkware, Apple Gear and Luggage. We believe that to lead a better life in today's ever-changing world, we need products that are constantly evolving and contribute to our busy lives. To bring to life such

category disrupting brands, we have partnered with the world’s leading product design company to create products that are crave-worthy and address the needs of a new generation of Indian consumers.

Started by people with a decade+ experience in the e-commerce and D2C sectors, the founders have developed 2000+ products across multiple categories and scaled global brands in India such as RhinoShield & PopSockets. Leveraging on their expertise in driving growth, product development, supply chain, technology and access to global markets, White Inc is poised to deliver products that inspire and excite our consumer base.

We are rapidly growing and looking for someone as excited as us to be a part of this growth journey. If you love start-ups, a fast-paced environment with lots of action and the opportunity to create India's new-gen disruptive brands, then click away and get set to propel your career to greater heights.

We are looking for a senior art director to concept and execute creative campaigns that blend storytelling and visual innovation.

THE ROLE

As a Senior Art Director, you would be an integral part of the design team. You would be responsible for what all our online and offline advertising output looks like. This role requires much more than just a creative vision and artistic experience. To be successful in this role, you would need to possess strong leadership ability and work collaboratively across departments to strategize, manage, and execute your vision. Your focus will be on timelines, budgets and strategic resource planning, as well as the day-to-day operations of the department. You would need to be a leader, a creative mind and a project manager all in one. If this sounds like you, then go ahead and apply (portfolio to be included in the application)

RESPONSIBILITIES

▪ Work independently to develop design concepts and directions for marketing materials, campaigns and multiple projects. Create layouts, mockups and the like to illustrate design ideas to the rest of the team.

▪ Partner with copywriters to advance ideas, develop campaigns and deliver both a unique visual look and a strong “voice” to every execution

▪ Drive and enhance the visual look, tone and feel of all of the work produced. Help shape the visual expression of the various brands under the White Inc umbrella

▪ Execution and on-time delivery of high-quality creative materials for brands across luggage, drinkware, cookware, apple gear and houseplants sectors

▪ Work on designs to produce effective advertising campaigns ensuring that budgets are kept into consideration during the design process

▪ Commission specialists, such as artists and photographers, to work on projects. Provide direction, as required, on photo and video shoots.

▪ Work across mediums such as offline advertising, social media and online marketing

SKILLS

▪ Ability to communicate, present and influence key stakeholders at all levels of an organization.

▪ Full awareness of creative processes and techniques – including digital platforms

▪ Strong interpersonal and communication skills to be able to manage clients and vendors with finesse under a high-pressure environment

▪ Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

▪ Energy, enthusiasm and the ability to work under pressure to meet deadlines and demanding targets.

▪ Excellent listening, negotiation and presentation abilities

▪ Self-motivated with the ability to work independently and within a team

▪ Lead and participate in brainstorming sessions to generate ideas

QUALIFICATION

▪ Minimum 5-7 years at an Advertising agency or any design house

▪ Proven ability to concept and produce strategically–focused, multi-media content campaigns that produce results

▪ Experience with working on iOS / Apple operating system.

▪ Proficient at Adobe Photoshop, Illustrator, InDesign and other design tools.

▪ Working knowledge of Microsoft Office.

Roles and Responsibilities:

• PLC programming. Scada screens to coordinate with the client and Manufacture the PLC panel.
• Pre-Order Support for Bidding and Finalize the BOM & Scheme.
• Review Project Specification / Customer Specification and Prepare the Critical Points.
• Design Review to be performed for Key documents before release the drawings to Client.
• Deviation or Additional requirements to be communicated to Client with Sales in the loop.
• On-time Material Ordering with the Purchase department.
• Ensure all Specifications are followed in the Panel Construction / Bill of materials

Desired Skills

• Siemens PLC programming and commissioning experience in S7-400FH series.
• PLC, HMI, SCADA, AC/DC Drives & Servo drives from PLC / HMI / Servo / Vision Systems.
• Experience (above 3 yrs).
• UG : Tech /B.E /Diploma. in EEE, E& I, ECE
• Salary – 20K to 50K