Manager- Alliances- IT Solutions

·      Knowledge of RIL Automation tools : Jio Track, Tableau

·      Preventive and Corrective Maintenance of Small Cell, Wifi, UBR + UBR (Air Fiber Back Haul), L2 Switch, OSP / Common

·      Preventive Maintenance of

o  IBS (Indoor Small Cell/WiFi/UBR (P2P/P2MP)) : Battery & SMPS, Electrical Panel, Energy Readings of energy meters, Earthing & Power System, Alarm extension to NOC, Security Alarm System testing.

o  Small Cell / L2 Switch / UBR All Type / WiFi : Power/CIPRI cable, GPS Connector, Antenna & LOS alignment,  etc

o  SMPS Maintenance : Rectifier Ventilation cleaning, LVD/BLVD setting check, Check All Parameters visible on NOC, Hardware Replacement - Rectifier, Controller, Communication

o  Battery Maintenance : Battery Discharge test, Voltage & abnormal temperature, Earthing & Power connection.

o  Earthing Maintenance : Earth pit Measurement and Maintenance, Record Voltage between Neutral & Earthing, Check earthing bonding at all points at site.

o  Overall hygiene of site

·      Replacing Faulty cards with Healthy Spares at site - Bring faulty Module from Site to CMP .

·      Providing data for Consumption booking in SAP - Related tasks as instructed by NOC Engineers Small cells, WIFI, IP, SMPS, Battery, Earthing & UBR Maintenance.

·      Should be well versed with basic Microsoft Office.

 Responsibilities:

• Design, develop, and execute detailed test cases, test scripts, and test scenarios based on functional and technical specifications.
• Perform functional, regression, integration, and system testing of web, mobile, or desktop applications.
• Identify, document, and track defects using a bug tracking tool (e.g., JIRA, Bugzilla, etc.) and verify fixes.
• Collaborate closely with developers, product managers, and other stakeholders to ensure software quality.
• Assist in creating and maintaining test documentation, such as test plans, test data, and test summary reports.
• Work with the automation team or independently to write, execute, and maintain basic automation test scripts.
• Support User Acceptance Testing (UAT) and help reproduce customer issues as needed.

🔷 Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 2–4 years of experience in manual testing, particularly functional testing of software applications.
• Good understanding of SDLC, STLC, and defect lifecycle.
• Hands-on experience with test management and bug tracking tools (like JIRA, TestRail, HP ALM).
• Knowledge of automation concepts and exposure to automation tools (e.g., Selenium, TestNG, Cypress, etc.).
• Ability to write and execute SQL queries for data validation.
• Basic scripting/coding knowledge (preferred) to support automation efforts.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.

🔷 Good to Have:

• Experience in API testing using tools like Postman or SoapUI.
• Exposure to Agile/Scrum methodologies.
• Familiarity with CI/CD tools (like Jenkins) and version control (like Git).

Mandate Skills:

• 3 - 7 years of experience in cloud-native applications (Azure strongly preferred) using Python.
• Thorough understanding of Object-Oriented Programming (OOP) design and practices.
• Strong RDBMS experience (PostgreSQL, MS SQL etc.) designing tables & writing queries.
• Great command of design patterns (especially integration design patterns)

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

Required skills:

1. Backend: Core Java, Spring Boot, Microservices, Hibernate/JPA, Data Structure and Algorithms, and Restful Web Services
2. Front end : HTML, CSS, JavaScript, jQuery, Vue.JS,  NuxtJS ,Vue-router, Vuex 
3. Database : MySQL
4. Version Control Tool: Git
5. Cloud Service: AWS

Job Description:

• Commercial experience using the Full stack Java Development
• Should be strong on basics of core Java - Basic Oops concepts, String, Collections, Exceptions, Interface, Inheritance
• Spring Family - Spring Boot, Spring Core
• Experience in creating Microservice using REST & Spring Boot
• Should be familiar with UI HTML, CSS, JavaScript, Vue.JS framework
• Hands-on experience on Oracle or SQL Server database
• Knowledgeable in AWS
• Agile Experience: Should be able to understand Scrum ceremonies and able to demonstrate experience in Agile

• Write clean, scalable code using .NET programming languages
• Remain up to date with the terminology, concepts and best practices for coding mobile apps
• Develop technical interfaces, specifications, and architecture
• Use and adapt existing web applications for apps
• Create and test software prototypes
• Develop client displays and user interfaces
• Assist software personnel in handling project related work and other requirements
• Coordinate with other software professionals and developers

Role:

• Getting hands on with core development work! Yes you’ll lead and manage your own team, but you’ll also frequently get down to coding, testing, and designing solutions
• Full Stack Development! Whether it is building a new product or taking an existing one to the next level, you’ll be expected to work on full-stack application development whenever the situation calls for
• Juggling Business and Technology! We want someone who can understand the client’s business requirements and be able to map technology solutions to make these requirements work
• Leading from the front! Your charismatic leadership skills will help in leading and motivating your team through all stages of the product development lifecycle.
• Being a Mentor! Your team will constantly look up to you for guidance in challenging situations and we are looking for someone who can bring them up as tomorrow’s leaders
• Sound technical depth with over 6 years of experience in Java and open source technologies and managing the end to end product development life cycle
• Exceptional communication skills that can be leveraged in effectively communicating with teams, clients and business leaders within the company
• Stellar business orientation and the ability to link technology and business to devise apt solutions

Requirements

• 10+ years of experience in core Java/J2EE 
• Minimum 4 years of experience as a Technical Lead mentoring team of 3 to 5 developers
• Strong knowledge of one the web application framework such as Spring, Struts
• Strong knowledge of UI frameworks (AngularJS 2.0/4.0, ReactJS, Javascript, HTML, CSS) 
• Strong knowledge of web services (Restful) 
• Possess advanced knowledge of object-oriented design, data structure, and data architectures
• Good knowledge of relation database, SQL and ORM 
• Curiosity and attention to detail 
• Strong communicator with visual, verbal, and writing skills to clearly articulate complex design problems and solutions 
• Adaptable to changing technology and restrictions, design challenges, deadlines, and project requirements.