Manager- Alliances- IT Solutions

A senior accountant is a financial expert who manages a company's accounting department. They are responsible for ensuring that financial records are accurate and that the company complies with accounting standards. 

Responsibilities

• Analyze financial data: Analyze financial records, reports, and statements to identify trends, discrepancies, and opportunities for improvement 
• Prepare financial reports: Prepare and present financial reports, such as balance sheets, profit and loss statements, and cash flow forecasts 
• Manage accounting operations: Oversee accounting operations, including accounts payable and receivable, and ensure compliance with accounting standards 
• Prepare tax returns: Prepare and file tax returns, including GST, TDS, and TCS 
• Support business processes: Support business processes and accounting policies, and prepare corresponding documentation 
• Mentor junior staff: Mentor and train junior staff 
• Recommend improvements: Recommend ways to reduce costs and enhance revenue 

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.

The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

Please note that the night shift will be scheduled between 6 pm and 3 am.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
• Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS.

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a night shift customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Skill Required

          Technical

• ●  The suitable candidate shall have most of the following knowledge /skills/experience:

• ●  Clear fundamentals of Analog and Digital Electronics. Knowledge of Full Hardware

• Design Life Cycle.

• ●  Knowledge of Circuit Simulation (PSPICE, NI Multisim, etc).

• ●  Hand- On experience with HW designing rules, PCB Layout in Cadsoft Eagle/Altium Designer etc.

• ●  Should have knowledge & experience with designing & developing 8/16 bit Microcontroller based close loop control systems and Arduino Platform.

• ●  Circuit building and Circuit Analysis Skills.

• ●  Component Data Sheet analysis skills.

• ●  Project Requirement Analysis Protocols/Ethernet, Wi-Fi, USB, Serial interfaces(SPI, I2C, RS485, RS422, RS232).

• ●  Hands-on experience in utilizing test equipment like DMM, Oscilloscopes, Logic Analyzers, Function/Signal generator/Solder Station (SMD/DIP).

• ●  Knowledge about Board Bring Up process.

• ●  Testing (Integration testing, protocol/Driver testing, etc.).

• ●  Experience in Embedded C programming and embedded system integration and can develop test cases for the same.

• ●  Knowledge of IoT Open Source Programming / Development.

• ●  Candidate will be responsible for research & development of M2M/IoT products.

• ●  Candidate will be responsible for end-to-end embedded system integration.

   

• Others

  Abilities on the following shall be of added advantage:

• ●  Component Procurement

• ●  Vendor Interaction

• ●  Tools Management

• ●  Costing and resource estimation

• ●  Team management, Good Communication Skills, Pleasant Personality, Positive Attitude & Highly Creative

•  

• Decision level
  Contributory: Makes major contribution to decision or policy judgment on Technical matters of IoT/ M2M Projects, Vending Machines

  Demonstrate (Key competencies)

  Healthy knowledge of most of the following:

• ●  Embedded C

• ●  8/16 bit Microcontrollers

• ●  Atmel Studio/ Arduino IDE

• ●  Schematic / PCB layout design in Cadsoft Eagle / Altium Designer (SMD/DIP)

• ●  Hands-on experience on Test equipment and solder stations (SMD/DIP)

• ●  M2M / IoT based development

Requirements

Responsibilities

Hiring Process

Designation: Technical Lead - Android (ABL_SS_597)

Position description:

• Responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. 
• Along with Hands-on development will lead the development of Android applications and their integration with back-end services. 
• Work alongside other engineers and developers working on different layers of the infrastructure.
• Translate designs and wireframes into high-quality code
• Design, build and maintain high performance, reusable, and reliable Kotlin and Swift code
• Would be working on IOS platforms hands on along with Android.
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization.

Primary Responsibilities:

• Would be building features and services in android and ios.

Required Skills:

• 7 – 11 years of work experience of Kotlin, RxKotlin and Java
• Knowledge of different designing patterns, Preferably MVVM.
• Experience in Socket Programming and Android Jetpack Components.
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes &
• Understanding of Android Porting and Build process, Android native and System app.
• Familiarity with RESTful APIs to connect Android applications to back-end services GRPC, Retrofit.
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Familiarity with cloud message APIs and push notifications, Deep Linking
• A knack for benchmarking and optimization
• Nice to have an understanding of Swift, Objective-C and Cocoa Touch
• Nice to have an understanding with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Familiarity with Flutter or React Native 

The ideal candidate must have -

• At least 2 years of practical experience in defining, developing, maintaining and executing test cases
• Prior experience dealing with full product development lifecycles and multiple releases
• Experience of working with Web, Mobile, and API Testing
• Basic understanding of good programming practices, architecture and design patterns
• Knowledge of Performance & Security Testing
• Solid analytical & problem-solving skills and experience of working in Agile process management methodology
• Should be excellent at communication, be able to explain ideas clearly.
• Must be extremely proactive and self-starter.
• Good knowledge of test automation tools like PyTest, Mocha, Cypress or comparable is a big plus.

• Work as CAD Wiring Harness Engineer for Automotive applications.
• Good knowledge in Electrical wiring harness design & development of automotive truck/bus/passenger cars.
• Good hands-on experience in CATIA wiring harness routing, packaging, and flattening.
• Good Hands-on experience on Capital Harness XC.
• Knowledge of wire, connector, terminals, fuse box, relay, and fuses.
• Management of engineering & manufacturing BOM for electrical
• Able to read and understand vehicle electrical schematics for automotive application.
• Hands-on experience on CATIA R2019 electrical module. (EI2 and EHF licenses) or other equivalent CAD tools
• Benchmarking of automotive E/E components.
• Good English (spoken & written) Communication is mandatory