Salesforce Admin

at webengage

DP
Posted by Prishita Manik
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Mumbai, Bengaluru (Bangalore), Gurugram
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5 - 6 yrs
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₹14L - ₹15L / yr
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Full time
Skills
Salesforce
Salesforce.com administration
TREX Admin
Software Configuration Management (SCM)
About us:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we’ve been recognized by G2 as a Marketing Automation Leader in Asia 2021.
The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.
We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, São Paulo, and Dubai.  We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
Learn more about us at www.webengage.com
 
Key Responsibilities:
  • Administers overall setup, configuration and maintenance of the Salesforce.com platform for the various divisions
  • Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management, email templates, folder management, and public groups, as well as other configuration items
  • Validation rules, Reports, Workflow, Process Builder as per business requirements
  • Responsible to analyze, troubleshoot and solve the delivery/production (tier 2 or tier 3) team reported issues.
  • Partner with Product Development to resolve customer reported bugs.
  • Ability to reliably and correctly estimate your time to resolve technical problems and a clear understanding of your limitations for escalation purposes.
  • Meet individual performance goals, including weekly and/or annual efficiency goals.

Requirements:
  • Should have good communication skill.
  • Experience Level – 5-6 years in similar profile.
  • Team player willing to collaborate throughout all phases of development, testing and deployment
  • Ability to solve problems and meet the deadlines within minimal supervision
  • Excellent analytical skills

Life at WebEngage:
  • We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
  • A highly inclusive work culture that promotes a relaxed, creative and productive environment.
  • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
  • Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)

Perks & Benefits:
  • Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
  • Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Explore more here:
Think you fit the bill? Come along, let’s redefine the future of Marketing Automation!


About webengage

Improve user engagement and retention with WebEngage marketing cloud. Orchestrate and implement cross-channel workflow with journey designer.Take free demo.
Founded
2011
Type
Product
Size
100-500 employees
Stage
Profitable
View full company details
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