Job Title: Incident Manager – Fault Management
Function: Incident, Problem & Change Management
Department: NOC Operations / Command Centre / Service Operations
Experience: 6–10 Years
Employment Type: Full-Time
Shift: 24x7 Rotational (as per business requirement)
Location: Gurgaon / Mumbai / Pune (or as per project needs)
Job Summary
We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.
The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.
Key Responsibilities
Incident Management
- Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
- Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
- Ensure timely incident detection, logging, categorization, prioritization, and resolution.
- Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
- Provide regular incident status updates to customers, management, and stakeholders.
- Ensure proper incident documentation, closure notes, and audit readiness.
Fault Management & Monitoring
- Oversee proactive fault detection through NOC monitoring tools.
- Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
- Coordinate with L2/L3 engineering teams for fault isolation and resolution.
- Identify recurring faults and initiate preventive actions.
Problem Management
- Lead Root Cause Analysis (RCA) for recurring and major incidents.
- Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
- Maintain problem records and trend analysis to reduce repeat incidents.
- Work closely with engineering and vendors to drive permanent fixes.
Change Management
- Govern changes to production environments to minimize risk.
- Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
- Participate in CAB (Change Advisory Board) meetings.
- Ensure changes are executed as per approved windows with pre/post validation.
- Track change-related incidents and drive improvement actions.
Stakeholder & Vendor Coordination
- Act as a single point of contact during service-impacting events.
- Coordinate with internal teams, service providers, OEMs, and vendors.
- Manage customer communication during outages and critical events.
- Escalate issues appropriately to senior management when required.
Governance, Reporting & Continuous Improvement
- Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
- Monitor and improve operational KPIs and SLA performance.
- Drive process improvements aligned with ITIL best practices.
- Maintain SOPs, runbooks, escalation matrices, and communication templates.
- Support audits, compliance reviews, and regulatory requirements (if applicable).
Required Skills & Competencies
Technical & Process Skills
- Strong expertise in ITIL Incident, Problem, and Change Management.
- Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
- Good understanding of infrastructure domains:
- Network (LAN/WAN/SD-WAN)
- Security (Firewalls, SOC coordination)
- Data Center / Cloud (basic understanding)
- Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
- Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.
Soft Skills
- Strong leadership and decision-making abilities during high-pressure situations.
- Excellent verbal and written communication skills.
- Strong stakeholder and customer management capability.
- Analytical mindset with attention to detail.
- Ability to work independently and in cross-functional teams.
Education & Certifications
- Bachelor’s degree in Engineering, IT, Computer Science, or related field.
- ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
- PMP / PRINCE2 / Agile certifications are advantageous.
Experience
- 6–10 years of experience in Incident / Problem / Change Management roles.
- Prior experience handling Major Incidents in 24x7 operations environments.
- Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.
Key Performance Indicators (KPIs)
- Incident response and resolution times.
- SLA and availability compliance.
- Reduction in repeat incidents.
- Quality and timeliness of RCA reports.
- Change success rate and reduction in change-related incidents.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Review Criteria:
- Strong Dremio / Lakehouse Data Architect profile
- 5+ years of experience in Data Architecture / Data Engineering, with minimum 3+ years hands-on in Dremio
- Strong expertise in SQL optimization, data modeling, query performance tuning, and designing analytical schemas for large-scale systems
- Deep experience with cloud object storage (S3 / ADLS / GCS) and file formats such as Parquet, Delta, Iceberg along with distributed query planning concepts
- Hands-on experience integrating data via APIs, JDBC, Delta/Parquet, object storage, and coordinating with data engineering pipelines (Airflow, DBT, Kafka, Spark, etc.)
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- Excellent communication skills with ability to work closely with BI, data science, and engineering teams; strong documentation discipline
- Candidates must come from enterprise data modernization, cloud-native, or analytics-driven companies
Preferred:
- Experience integrating Dremio with BI tools (Tableau, Power BI, Looker) or data catalogs (Collibra, Alation, Purview); familiarity with Snowflake, Databricks, or BigQuery environments
Role & Responsibilities:
You will be responsible for architecting, implementing, and optimizing Dremio-based data lakehouse environments integrated with cloud storage, BI, and data engineering ecosystems. The role requires a strong balance of architecture design, data modeling, query optimization, and governance enablement in large-scale analytical environments.
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- Establish best practices for data security, lineage, and access control aligned with enterprise governance policies.
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- Develop reusable design patterns, documentation, and standards for Dremio deployment, monitoring, and scaling.
- Work closely with BI and data science teams to ensure fast, reliable, and well-modeled access to enterprise data.
Ideal Candidate:
- Bachelor’s or Master’s in Computer Science, Information Systems, or related field.
- 5+ years in data architecture and engineering, with 3+ years in Dremio or modern lakehouse platforms.
- Strong expertise in SQL optimization, data modeling, and performance tuning within Dremio or similar query engines (Presto, Trino, Athena).
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- Knowledge of data integration tools and pipelines (Airflow, DBT, Kafka, Spark, etc.).
- Familiarity with enterprise data governance, metadata management, and role-based access control (RBAC).
- Excellent problem-solving, documentation, and stakeholder communication skills.
Preferred:
- Experience integrating Dremio with BI tools (Tableau, Power BI, Looker) and data catalogs (Collibra, Alation, Purview).
- Exposure to Snowflake, Databricks, or BigQuery environments.
- Experience in high-tech, manufacturing, or enterprise data modernization programs.
Java
Amazon Web Services (AWS)We are looking for Senior Software Engineers responsible for designing, developing, and maintaining large scale distributed ad technology systems. This would entail working on several different systems, platforms and technologies.Collaborate with various engineering teams to meet a range of technological challenges. You will work with our product team to contribute and influence the roadmap of our products and technologies and also influence and inspire team members.
Experience
- 3 - 10 Years
Required Skills
- 3+ years of work experience and a degree in computer science or a similar field
- Knowledgeable about computer science fundamentals including data structures, algorithms, and coding
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- Product focused mindset
- Experience building distributed systems capable of handling large volumes of traffic
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- Possess good communication skills
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- Have a knack for solving very challenging problems
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- Conducting code reviews
- Collaborate with others in the engineering teams to meet a range of technological challenges
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Education
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What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
Salary budget upto 50 LPA or hike20% on current ctc
you can text me over linkedin for quick response
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Employment Type: Full-Time
Shift: Night Shift
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Communication: 7.5–8/10 minimum
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We are looking for a Mid–Senior Full Stack Software Engineer to support the transition to a cloud-native, microservices and micro-frontend architecture. The role requires strong front-end and back-end expertise and close collaboration within an Agile SCRUM environment.
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- Develop backend services using Node.js, NestJS, and Python.
- Work with Kubernetes for containerized deployments.
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Required Skills
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- Hands-on with Angular and/or React (both preferred).
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- Knowledge of Kubernetes, SQL/NoSQL databases, APIs, and distributed systems.
- Experience with CI/CD pipelines and cloud platforms (AWS or similar).
- Excellent communication and teamwork skills.
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MongoDBGreetings From Deltacubes Technology!!
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GitSrijan Technologies is a 18-year-old technology services firm.
For a large part of its life, Srijan has specialised in building content management systems with expertise in PHP-based open-source CMS, specifically Drupal. In recent years Srijan has diversified into
- Data Engineering using NodeJS and Python,
- Data Science -- Analytics and Machine Learning and
- API Management using APIGEE.
Srijan is approx 400 people strong (including some Senior Consultants) Srijans development offices in India are located in New Delhi, Gurugram, Goa, Bangalore and Mumbai, Delhi, Gurgaon and Goa are the largest offices. In addition, a few developers & delivery leads are located in several countries globally -- USA (New York, Charlotte), Singapore, Philippines (Manila), Australia (Sydney, Brisbane, Melbourne), Germany (Berlin), Japan (Tokyo). In each of these countries, Srijan has a functional legal subsidiary.
Srijan works largely with enterprises or mid-large sized global firms and focuses on recurring business from these accounts, thereby bringing much-needed predictability of revenue for high-growth companies. It works with several top brands at the moment.
The firm is beginning to invest in startups and in joint research projects with top institutes. For instance, it recently partnered with IIT-Delhi to invest in an 18-month project for building a solution for Honey traceability using Blockchain.
The leadership team at Srijan has set itself an audacious goal of reaching $25 million in revenue (while maintaining healthy EBIDTA margins) in FY 2020 -- doubling our revenues. This requires significant technology and delivery leadership bandwidth to be created in the firm to ensure our high-quality standards are not compromised.
Each year Srijan donates 7% of its profits to Srijan Foundation Trust a registered non-profit which runs several projects including non-formal schools (directly or via partner organizations) and Indic civilizational projects such as #SrijanTalks.
Please visit company website for more information http://www.srijan.net/">www.srijan.net
Experience
We are looking for a highly skilled React Native Developer to collaborate with a team of developers to develop and maintain a Frontend Mobile application that will be launched on multiple platforms such as Hybrid Applications. You will be responsible for building native applications with a focus on front-end development. The ideal candidate is an advanced React Native Developer who can build dynamic, high performing, and responsive UI for our web applications.
Responsibilities
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Skills and Qualification
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- 3+ years of professional experience in Native
- Highly proficient in rendering components with Native
- Highly proficient in JavaScript, modern JavaScript,
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EarlySalary is an instant line of credit to young working Indians. EarlySalary is a pioneer in introducing
instant loans & salary advances and has disbursed over Rs.5,000Cr worth of loans on its platform and
currently disbursed nearly 100,000 loans a month and is considered one of the largest Digital
Consumer FinTech Lender in the country. EarlySalary is a series C funded start-up and has raised
multiple rounds of investment from global investors including Eight Roads (Fidelity) Ventures &
Chiratae (IDG) Ventures and is considered one of the fastest-growing FinTech start-ups in India. With
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on build Technology, mobile platform, Risk & AI/ML models to better decisioning and real-time
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products for powering our lending platform and build ML models for better risk mitigation and giving
real-time decisions to our customers.
Our ML & Risk Analytics Stack & Practice is focused on building a better Risk Score Card & building a
high amount of automation. EarlySalary is considered one of the fastest & most automated lenders
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Experience : 5 - 7 years
Job location : Pune
Core Responsibilities :
• Strong in process development and policy development.
• To simplify and define processes and think over traditional collections practises to evaluate
the right strategy to collect from each account.
• Plugging gaps in the collection process to mitigate loss.
• To manage and understand collection system and optimise the productivity.
• Track payment pattern of customers, do behavioural segmentation, compare past
repayment and identify push strategies to enhance customer experience and optimise
productivity.
• Bring in new age technology , advanced analytics and best practises and keep changing the
way successful collections shops operate.
• To automate and create process that is also cost effective.
• To make use of new digital channels to engage with customer and create a more engaging
experience and scale up connectivity.
• Work closely with collection team on strategy implementation and execution.
Preference and Experience :
• System development & policy development experience from collections background from NBFC or Banking
Academic qualifications :
• Graduate /MBA preferred
PHP
Javascript
jQuery1) Core PHP: Yes/No(Mandatory)
2) JavaScript and JQuery: Yes/No(Mandatory)
3) Ajax: Yes/No
4) Curl: Yes/No
Github will be an added advantage
MYSQL:
Stored Procedures: Yes/No
Indexes: Added advantage
Triggers: Added advantage
Data Science
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PythonAs a Data Science Lead, you will be working on creating industry first analytical and propensity models to
help discover the information hidden in vast amounts of data, and make smarter decisions to deliver
even better customer experience. Your primary focus will be in applying data mining techniques, doing
statistical analysis, and building high quality prediction systems integrated with our products.
➢ Working with business and leadership teams to gathering and analyse structured and unstructured data
➢ Data mining using state-of-the-art methods
➢ Enhancing data collection procedures to include information that is relevant for building analytic
systems
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➢ Doing ad-hoc analysis and presenting results in a clear manner
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modelling needs.
What we are looking for:
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Management from Tier 1 Institutes.
➢ Data warehousing experience will be a plus.
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JavaJob Summary:
- Willingness to work on highly scalable cloud-native solutions based on microservices.
- Quickly learn the technologies and deliver using the same.
- Take complete ownership of the customer requirements.
- Motivated to deliver world-class quality.
- Inclined to bring new ways of thinking, working and providing solutions.
- Drive the concept of quality into everybody and have a zero-tolerance towards bad quality.
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Experience:
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Technical Skills:
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- OpenAPI/Swagger (documentation)
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Optional: (But highly recommended)
- NewSQL DB (TiDB, CockroachDB)
- AMQP/RabbitMQ
- Kafka
- Docker
- Kubernetes
React Native
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Full Stack Developer - Averlon