
Job Title: Incident Manager – Fault Management
Function: Incident, Problem & Change Management
Department: NOC Operations / Command Centre / Service Operations
Experience: 6–10 Years
Employment Type: Full-Time
Shift: 24x7 Rotational (as per business requirement)
Location: Gurgaon / Mumbai / Pune (or as per project needs)
Job Summary
We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.
The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.
Key Responsibilities
Incident Management
- Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
- Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
- Ensure timely incident detection, logging, categorization, prioritization, and resolution.
- Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
- Provide regular incident status updates to customers, management, and stakeholders.
- Ensure proper incident documentation, closure notes, and audit readiness.
Fault Management & Monitoring
- Oversee proactive fault detection through NOC monitoring tools.
- Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
- Coordinate with L2/L3 engineering teams for fault isolation and resolution.
- Identify recurring faults and initiate preventive actions.
Problem Management
- Lead Root Cause Analysis (RCA) for recurring and major incidents.
- Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
- Maintain problem records and trend analysis to reduce repeat incidents.
- Work closely with engineering and vendors to drive permanent fixes.
Change Management
- Govern changes to production environments to minimize risk.
- Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
- Participate in CAB (Change Advisory Board) meetings.
- Ensure changes are executed as per approved windows with pre/post validation.
- Track change-related incidents and drive improvement actions.
Stakeholder & Vendor Coordination
- Act as a single point of contact during service-impacting events.
- Coordinate with internal teams, service providers, OEMs, and vendors.
- Manage customer communication during outages and critical events.
- Escalate issues appropriately to senior management when required.
Governance, Reporting & Continuous Improvement
- Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
- Monitor and improve operational KPIs and SLA performance.
- Drive process improvements aligned with ITIL best practices.
- Maintain SOPs, runbooks, escalation matrices, and communication templates.
- Support audits, compliance reviews, and regulatory requirements (if applicable).
Required Skills & Competencies
Technical & Process Skills
- Strong expertise in ITIL Incident, Problem, and Change Management.
- Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
- Good understanding of infrastructure domains:
- Network (LAN/WAN/SD-WAN)
- Security (Firewalls, SOC coordination)
- Data Center / Cloud (basic understanding)
- Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
- Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.
Soft Skills
- Strong leadership and decision-making abilities during high-pressure situations.
- Excellent verbal and written communication skills.
- Strong stakeholder and customer management capability.
- Analytical mindset with attention to detail.
- Ability to work independently and in cross-functional teams.
Education & Certifications
- Bachelor’s degree in Engineering, IT, Computer Science, or related field.
- ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
- PMP / PRINCE2 / Agile certifications are advantageous.
Experience
- 6–10 years of experience in Incident / Problem / Change Management roles.
- Prior experience handling Major Incidents in 24x7 operations environments.
- Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.
Key Performance Indicators (KPIs)
- Incident response and resolution times.
- SLA and availability compliance.
- Reduction in repeat incidents.
- Quality and timeliness of RCA reports.
- Change success rate and reduction in change-related incidents.

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Key Responsibilities
Develop and deploy scalable AI-powered applications using the Python stack.
Leverage cutting-edge AI/ML technologies such as LangChain, LangGraph, AutoGen, Phidata, CrewAI Hugging Face, OpenAI APIs, PyTorch, TensorFlow, and other advanced frameworks to build innovative AI applications. Write clean, efficient, and well-documented code adhering to best practices.
Build and manage robust APIs for integrating AI solutions into applications.
Research and experiment with emerging technologies to discover new AI-driven use cases.
Deploy and manage AI solutions in cloud environments (AWS, Azure, GCP), ensuring security, scalability, and performance.
Collaborate with product managers, engineers, and UX/UI designers to define AI application requirements and align them with business objectives.
Apply MLOps principles to streamline AI model deployment, monitoring, and optimization.
Solve complex problems using foundational knowledge of generative AI, machine learning, and data processing techniques.
Contribute to continuous improvement of development processes and practices.
Resolve production issues by conducting effective troubleshooting and root cause analysis (RCA) within SLAs. Work with operations teams to support product deployment and issue resolution.
Requirements
Educational Background
Bachelor’s or Master’s degree in Computer Science or related fields with a strong academic track record. Experience
Technical Skills:
3+ years of hands-on experience in building and deploying AI applications on Python stack. Strong knowledge of Python and related frameworks.
Good knowledge of few of the AI/ML frameworks and agentic frameworks and platforms like LangChain, LangGraph, AutoGen, Hugging Face, CrewAI, OpenAI APIs, PyTorch, and TensorFlow etc.
Experience with AI/ML workflows, including data preparation, model deployment, and optimization. Proficiency in building and consuming RESTful APIs for connecting AI models with web applications. Knowledge of MLOps tools and practices, including model lifecycle management, CI/CD for AI, and model monitoring.
Familiarity with cloud platforms like AWS, Azure, or Google Cloud, including containerization (Docker) and orchestration (Kubernetes).
Experience with CI/CD pipelines, version control (Git), and automation frameworks. Strong understanding of algorithms, AI/ML fundamentals, and data preprocessing techniques.
Soft Skills:
Passion for exploring, experimenting and implementing emerging AI technologies. Self-starter who can independently and collaboratively in a fast-paced environment. Excellent problem-solving and analytical abilities to tackle complex challenges.
Effective communication skills to explain AI concepts and strategies to stakeholders.
LOCATION = MUMBAI, CHENNAI AND BHUBANESHWAR
We are looking for field sales agents with an entrepreneurial mindset, who will play a vital role in acquiring and activating travel agents. This is a very roll-up-your-sleeves role - you will have to knock on doors, pick up the phone, or do whatever it takes to acquire travel agents.
Responsibilities:
- Acquire and activate travel agents through various channels like office visits, telephone, email, social networks, events & meetings.
- Establish, grow, and maintain commercial ties with travel agents both current and potential in the designated territory to attract new partners for our services.
- Create a sales funnel, identify the right leads, define long-term goals, and engage in strategic business planning.
- Align sales activities with the tele-sales team, product, marketing, and customer success team.
- Build an in-depth understanding of our products and give demos or solve product queries to convert agents.
- Attend road shows, trade fairs, and other travel industry events.
- Maintain and analyze data.
- Stay updated on industry insights and opportunities for strategic planning and growth.
Requirements:
- At least 4 years of sales experience in the travel industry
- Excellent communication and interpersonal skills
- Ability to build relationships
- Prior experience in acquiring travel agents or in visas or insurance is a big plus
- Proficient with using CRMs and Google Sheets
- Ability to handle pressure
Experience in developing applications using .Net Core Ver. 6/7, ASP.Net MVC (C#), .Net Core Web API & Web App, Web Services, OOPS, SOLID principles.
Experience in software development and system architecture with Microsoft technologies.
Able to integrate the database objects with the Microservices.
Expert working knowledge of Multi-threading.
Solid experience in converting .NET Framework multi-threaded services into .NET Core.
Worked as part of a cross-functional team on code reviews, internal infrastructure, and process enhancement.
Understanding of CI/CD pipeline is mandatory.
Strong hands-on experience with C# and solid principles.
Expertise in entity framework core with code first approach.
Expertise in writing RESTful services.
Knowledge of RDBMS concepts.
Our frontend (React) team is passionate about React Technology and we are working on a few world-class products which have their roots and frontend in React Technology along with Redux, web-hooks, and Reducers. Keeping performance, scalability, usability, and user acceptance in mind, we are looking for a smart frontend engineer that has experience developing a variety of Web Applications using React Technology. (Along with strong frontend expertise, needs a good understanding of how frontend applications work in different browsers and have a mobile responsive design)
Roles & Responsibilities
Basic roles and responsibilities are mentioned for the engineer at our team:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- You will ensure that these components and the overall application are robust and easy to maintain.
- You will coordinate with the rest of the team working on different layers of the infrastructure.
- Good understanding of async functions and their concepts.
- Your primary focus will be on developing user interface components and implementing them following well-known ReactJS workflows (such as Flux or Redux).
- A Commitment to collaborative problem solving, sophisticated design, and quality product is important.
Responsibilities.
- Developing new user-facing features using ReactJS
- Familiarity with modern front-end builds pipelines and tools.
- Translating designs and wireframes into high-quality code.
- Thorough understanding of ReactJS and its core principles.
- Experience with popular React.js workflows. (such as Flux or Redux)
- Familiarity with RESTful APIs.
- Building reusable components and front-end libraries for future use.
- Knowledge of modern authorization mechanisms, such as JSON Web Token and Oauth.
- Good knowledge of CSS and other latest frameworks like a tailwind CSS / Bootstrap.
Person Specification and Qualifications
- Experience developing highly scalable Web applications.
- Knowledge of Media Queries and CSS via useful frameworks.
- Strong experience with React frameworks with components like Redux, Flux, Webhooks.
- Good knowledge of code versioning (git / Github)
- Good experience with code deployment on servers like Ubuntu, Linux systems.
- In-depth knowledge of designing and developing software in distributed architectures for multi-tier applications
- Basic understanding of docker to work with different major versions of Node js and database release(Postgres, MySQL, etc)
- Good knowledge to write and train the team to write unit test cases for the application code.
How to Code Review
- You would be knowing how to do a basic code review of team and junior NodeJS engineers.
Plus points if you're familiar with the following:
- Experience with deployment and CI/CD is a plus!
- Have worked with Testing libraries
- Good Verbal and Written communication Skills.
6-9 years of relevant experience in building webapps at scale
You must have strong understanding of semantic HTML / HTML5, CSS / CSS3.
You must have a good understanding of MVC architecture.
Prior work experience in ReactJS is Must
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Never give up attitude
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You should have exposure to page speed improvement techniques.
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Job description:
Red Ant Media helps its clients in building digital creative solutions to help them achieve their business goals. As an outsourced product development company, we embrace the crossroads of Creative design, Web development, Web design, and Digital Marketing.
We are a data-driven agency, who bring together data-driven insights, user objective, brand, technology, content, and creative vision.
Experience: 1 -2 years
Location: Chennai
Roles and Responsibilities:
- Integration of user-facing elements developed by front-end developers with server-side logic
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Integration of data storage solutions ( MySQL, MongoDB)
- Creating database schemas that represent and support business processes.
- Understanding the nature of asynchronous programming and its quirks and workarounds
Skills Required:
- Knowledge of Node.js and framework available for it (such as express).
- Familiarity with Progressive Web Applications and Single Page Applications and frameworks (Vue, React, Angular with Typescript, etc).
- Hand on and implement complex Angular applications, directives, pipes, interceptors, services, etc.
- Node-based module loaders and task runners (Webpack, Gulp, or Grunt), creating npm modules.
- Proficient understating of code versioning tools, such as GIT.
- Basic understanding of front-end technologies, such as HTML5, SCSS, and CSS3.
- Develop and manage e-commerce websites, web applications & web sites.
- Analyze, design, code, debug, test, document & deploy applications.
- Participate in project & deployment planning.
- Must be a self-starter & be able to work with minimum supervision
- Exp. In modules/extensions development/customization.
- Exp. In Theme integration/customization.
- Exp. In API creation/integration.
- Exp. In Migration from Magento1 to Magento2
- Extensive experience of PHP and MySQL.
- Exposure on Magento 2, CMS and JavaScript frameworks such as jQuery.
- Demonstrable knowledge of XML, XHTML, CSS, Modules i.e. API integration,
- Payment Gateways, XML with a focus on standards.
- Demonstrable source control experience
- Two or more published websites in E-Commerce







