11+ Micro Focus Jobs in Pune | Micro Focus Job openings in Pune

Hi,

We are hiring for one of the global ITSM company specializing in IT Enterprise Management and Integrations. They delivered a wide variety of projects on ServiceNow – CSM, FSM, HRSD, SecOps, App Engine, ITOM & ITSM. The company offers you worldwide project access – US, UK, Middle East, Hong Kong, Singapore, Australia and India.

Job Description Position: HP Service Manager Consultant

Product: Service Management Automation (SMA)

Languages: Java, JavaScript, HTML, RAD Scripting

Databases: PostgreSQL, MS SQL, Oracle

Location: Open/Should be ready for domestic and international travel

Duration: Permanent

Experience: 3 years and above

Job Description:

• Good Knowledge of SMA-SM and SMAX technologies
• Hands-on experience on setting up of SMA-SM and SMA-X 2018.XX and 2019.XX implementation skills
• Hands-on knowledge on Kubernetes
• Setting up the container environment i.e., Master, Workers, NFS, Postgres
• Setting up of SMAX – DR environment
• Hands-on troubleshooting experience on PostgreSQL is preferred.
• Setting up OPB agent for SMAX integration and legacy Microfocus integrations including uCMDB-SM, OMi/OpsBridge-SM
• Experience on 9.6X Codeless approach or 9.3x PD/ Hybrid.
• Hands-on experience on Service Desk, Service Catalog, Incident, Problem, Configuration, Knowledge, SLM, and Request Management modules customization and configuration.
• Hands-on experience on Service Request Catalog and Mobility features customization and configuration.
• Should possess strong development skills on Format Control, Links, Queries, Process Designer Rulesets, Triggers.
• Hands-on experience on Connect IT scenario creations and updates.
• Should possess strong RAD programming and Java scripting skills.
• Should possess good reporting (Crystal Reports, Oracle, or SQL scripting) skills.
• Should be comfortable with various operating systems usage – Linux, Windows
• Hands-on experience on deploying and configuration of SM Web Tier is preferred
• Hands-on experience on the upgrade of Service Manager from classic to Hybrid or Classic to Codeless.
• Hands-on experience on SRC Web Tier customisations is preferred
• Should be ready for domestic and international travel / onsite visits on a need basis.

Additional Good to Have Skills:

• SOAP and REST Webservice skills.
• Integration experience with 3rd party tools using API calls.
• Exposure to Asset Manager and uCMDB.
• Good knowledge of ITIL processes.

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
• Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives.

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

Sitecore Developer

Work From Office

Locations: Bangalore, Hyderabad, Noida, Gurgaon

Exp:  4 exp (relevant)

Notice Period: 15 days (Preferred Immediate joiners)

I am looking for Mulesoft Developer for a reputed MNC

Experience: 6+ Years

Relevant experience: 4 Years

Location : Pune, Mumbai, Bangalore, Indore, Kolkata

Skills:

Mulesoft

Experience: 6+ Years

Relevant experience: 4 Years

Location : Pune, Mumbai, Bangalore, Indore, Kolkata

Minimum 4 to 14 Years OTM Technical / Functional experience

• Must have functional and techno-functional experience in OTM implementation and/or have supported projects dealing with these systems, and/or have worked on OTM Cloud
• Must have strong technical and functional knowledge of the latest OTM Application
• Must have knowledge of preparing mapping document to interface OTM system with EDI, WMS, order management and finance systems, and be able to translate the functional specifications into design specifications for the Offshore Delivery Centre
• Must have ability to write SQL statements for automation agents and other technical topics
• Hands on experience on JSPX/XSL will be additional advantage.
• Experience in end-to-end OTM life cycle/implementations/up-gradation and OTM architecture will be preferred

• Relevant domain experience in Sales & Distribution SAP SD / SAP LE (Sales Order processing, Pricing and Conditions, Availability check and Requirements, Credit Management, Output determination, Foreign Trade/Customs, Billing, Shipping and Transportation)
• Experience of supporting medium/large scale Support / implementation / SAP ECC on HANA .
• Worked with SAP SD  and HCM.Having experience in S4 HANA implementation.
•  

This role will work with some of our most important integrations between The company Product and financial institutions & Partners – making sure that API's are implemented and tested and data mapped in a standardized and quality-assured way.

Mandatory skill sets of the Candidate:

• Minimum 3 years of working experience in XSLT language (XSLT 1.0 + 2.0)
• Minimum 3 years of working experience in XML processing (XPath, XSD schema)
• Minimum 3 years of working experience in Java (v11) and Junit
• Excellent English communication skills (speaking, writing, and reading)
• Experience working in agile development processes
• Familiarity with code versioning tools Git, JIRA

Other Desired Skills and Experience

• More than 5 Years of experience with Payment Ecosystems
• More than 5 Years of experience in Integration to Banks, Payment Acquirers, PSP’s
• Upon having demonstrated results in this role – responsibility can expand into the product team for developing the core product

Job Brief

Role and Responsibilities:

• Provide technical assistance to the customers by performing the following duties:
• Take control of and resolve complex technical and escalated customer problems
• Should have excellent communication & troubleshooting skills.
• Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary.
• Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems.
• Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
• Perform routine maintenance of internal services as and when required.
• Ability to analyze, research, and solve technical and unique problems.
• Good in computer science fundamentals.
• Creative, independent, self-motivated, and willing to learn new technologies.
• Prepare accurate and timely reports.

Skill and Requirements:

• Good understanding of QA methodologies and processes.
• Good command of Linux CLI tools - including system administration, data analysis and munging.
• Excellent command and understanding of databases like RDBMS, Mongo, and key-value stores like Redis.
• Proficiency in at least one scripting language python, node, etc.
• Have prior experience in testing back-end systems that involve interaction with multiple restful services.
• Must be able to think proactively; excellent follow-through and attention to detail.
• Knowledge of distributed applications/service-oriented applications is a plus.

Good to have:

• Knowledge of Kibana/ElasticSearch
• Knowledge of Error Monitoring Tools like Sentry, StackDriver, etc.
• Knowledge of APM tools like New Relic, App Dynamics, Ruxit, etc.
• Knowledge of support tools like FreshDesk, Jira Helpdesk or Zendesk.

Required Experience and qualifications:

• Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience.
• Ability to work independently and efficiently to meet deadlines and SLAs.
• Ability to promptly answer & support-related tickets, chats, emails and phone calls.