HP Service Manager Consultant / Microfocus Service Manager Consultant

Are you interested in creating outstanding, reliable and scalable software?

We at Lynkzo are creating a modern omni channel communication platform for companies to meet the changing requirements in the market.

We are looking for someone who:

• has hands-on experience with creating/working on scalable applications in Nodejs using various frameworks like Express, Hapi, Fastify, etc and can structure a fairly large codebase properly.
• has been working as a backend developer for 3+ years.
• has great experience working in both SQL and NoSQL databases.
• can extensively test the entirety of the application.
• can convert real-world business challenges into effective technical solutions.
• has experience working with an agile/scrum team.
• can work independently with limited supervision.

*Experience in AWS will be good to have.

The Director plays a critical role in guiding strategic technology investments for infrastructure, cloud and information security technologies and operates as part of a dynamic team under the Chief Technology Officer. The Director has responsibility for strategic technology planning and oversees team in Infrastructure Services and Information Security, while also playing an enterprise-wide leadership role.

What you’ll do: 

• Manage the vision, design and deployment of cloud infrastructure, including compute, storage, and network systems for cloud hosting; 
• Provide cloud hosting and data service management strategy, process, and procedures across the organization; 
• Manage the configuration and operation of Network and Edge devices and technology  
• Lead a consistent, measurable process to operationalize and scale cloud based strategic initiatives and execution; 
• Develop and mentor a high performing team of global professionals; 
• Provide strong leadership, guidance, and direction related to cloud hosting service delivery; 
• Work closely with Data Engineering, Data Factory Operations and technology vendors to ensure SLAs are met and quality meets or exceed expectations; 
• Continuously improve and drive adherence to security and compliance safeguards, policies, procedures and obligations 
• Manage all Cloud subscription and consumption activities including yearly contracts and multi-year commitments  
• Manage Industry Certifications and periodic assessments 
• Oversee End User productivity technology and support activities 
• Establish key KPI, SLA’s, metrics and measurements demonstrating area health. Communicates through operational reviews. Measure and track against industry benchmarks and standards; 
• Identify and implement critical metrics necessary to manage and monitor the performance of overall operations including: capacity, availability, and budget 
• Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery 
• Manage budgeting and forecasting, planning, deployment, incident and problem management, change management 
• Manage Cloud based Innovation - stay abreast of evolving and changing cloud-based service offerings to optimize our infrastructure or become the basis for corporate innovation  

About you: 

• Bachelor's degree in technology, business or a related field; 
• Minimum of 10 years of experience operating and managing Infrastructure with at least 4 years of experience in cloud computing (MS Azure) 
• Strong proficiency in Server, Storage, Networking, Edge, End User technologies 

• Proven track record of success in service delivery leadership and customer satisfaction 
• Strong understanding of MS Azure and the cloud computing market 
• Excellent communication, presentation, and interpersonal skills 
• Ability to analyze data and make data-driven decisions 
• Ability to work effectively in a fast-paced, dynamic environment 
• ITIL proficient - ability to drive key functions such as Incident Management Problem Management, Change Management and Configuration Management  
• Maintain a strong Service Orientation in support of SaaS/PaaS offerings 
• Ability to interface with Client technical resources for security and infrastructure related purposes 

We are a rapidly expanding global technology partner, that is looking for a highly skilled Senior (Python) Data Engineer to join their exceptional Technology and Development team. The role is in Kolkata. If you are passionate about demonstrating your expertise and thrive on collaborating with a group of talented engineers, then this role was made for you!

At the heart of technology innovation, our client specializes in delivering cutting-edge solutions to clients across a wide array of sectors. With a strategic focus on finance, banking, and corporate verticals, they have earned a stellar reputation for their commitment to excellence in every project they undertake.

We are searching for a senior engineer to strengthen their global projects team. They seek an experienced Senior Data Engineer with a strong background in building Extract, Transform, Load (ETL) processes and a deep understanding of AWS serverless cloud environments.

As a vital member of the data engineering team, you will play a critical role in designing, developing, and maintaining data pipelines that facilitate data ingestion, transformation, and storage for our organization.

Your expertise will contribute to the foundation of our data infrastructure, enabling data-driven decision-making and analytics.

Key Responsibilities:

• ETL Pipeline Development: Design, develop, and maintain ETL processes using Python, AWS Glue, or other serverless technologies to ingest data from various sources (databases, APIs, files), transform it into a usable format, and load it into data warehouses or data lakes.
• AWS Serverless Expertise: Leverage AWS services such as AWS Lambda, AWS Step Functions, AWS Glue, AWS S3, and AWS Redshift to build serverless data pipelines that are scalable, reliable, and cost-effective.
• Data Modeling: Collaborate with data scientists and analysts to understand data requirements and design appropriate data models, ensuring data is structured optimally for analytical purposes.
• Data Quality Assurance: Implement data validation and quality checks within ETL pipelines to ensure data accuracy, completeness, and consistency.
• Performance Optimization: Continuously optimize ETL processes for efficiency, performance, and scalability, monitoring and troubleshooting any bottlenecks or issues that may arise.
• Documentation: Maintain comprehensive documentation of ETL processes, data lineage, and system architecture to ensure knowledge sharing and compliance with best practices.
• Security and Compliance: Implement data security measures, encryption, and compliance standards (e.g., GDPR, HIPAA) as required for sensitive data handling.
• Monitoring and Logging: Set up monitoring, alerting, and logging systems to proactively identify and resolve data pipeline issues.
• Collaboration: Work closely with cross-functional teams, including data scientists, data analysts, software engineers, and business stakeholders, to understand data requirements and deliver solutions.
• Continuous Learning: Stay current with industry trends, emerging technologies, and best practices in data engineering and cloud computing and apply them to enhance existing processes.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Data Science, or a related field.
• Proven experience as a Data Engineer with a focus on ETL pipeline development.
• Strong proficiency in Python programming.
• In-depth knowledge of AWS serverless technologies and services.
• Familiarity with data warehousing concepts and tools (e.g., Redshift, Snowflake).
• Experience with version control systems (e.g., Git).
• Strong SQL skills for data extraction and transformation.
• Excellent problem-solving and troubleshooting abilities.
• Ability to work independently and collaboratively in a team environment.
• Effective communication skills for articulating technical concepts to non-technical stakeholders.
• Certifications such as AWS Certified Data Analytics - Specialty or AWS Certified DevOps Engineer are a plus.

Preferred Experience:

• Knowledge of data orchestration and workflow management tools
• Familiarity with data visualization tools (e.g., Tableau, Power BI).
• Previous experience in industries with strict data compliance requirements (e.g., insurance, finance) is beneficial.

What You Can Expect:

- Innovation Abounds: Join a company that constantly pushes the boundaries of technology and encourages creative thinking. Your ideas and expertise will be valued and put to work in pioneering solutions.

- Collaborative Excellence: Be part of a team of engineers who are as passionate and skilled as you are. Together, you'll tackle challenging projects, learn from each other, and achieve remarkable results.

- Global Impact: Contribute to projects with a global reach and make a tangible difference. Your work will shape the future of technology in finance, banking, and corporate sectors.

They offer an exciting and professional environment with great career and growth opportunities. Their office is located in the heart of Salt Lake Sector V, offering a terrific workspace that's both accessible and inspiring. Their team members enjoy a professional work environment with regular team outings. Joining the team means becoming part of a vibrant and dynamic team where your skills will be valued, your creativity will be nurtured, and your contributions will make a difference. In this role, you can work alongside some of the brightest minds in the industry.

If you're ready to take your career to the next level and be part of a dynamic team that's driving innovation on a global scale, we want to hear from you.

Apply today for more information about this exciting opportunity.

Onsite Location: Kolkata, India (Salt Lake Sector V)

Job Title: Operations Intern

Location: Baner, Pune

What You'll Do:

Telecalling Mastery: Sharpen your communication skills as you engage with internal and external stakeholders, promoting our Software Product, and generating leads.

Lead Generation: Utilize your communication expertise to identify and connect with potential clients. You're the bridge to new opportunities.

Collaboration: Work closely with cross-functional teams to ensure smooth operations and execution of strategies.

What We're Looking For:

Excellent Communicator: Your ability to communicate effectively is your superpower.

Eager Learner: A hunger for knowledge and a passion for staying ahead in the IT game.

Team Player: Collaboration is the key to our success.

Initiative-Taker: Proactive problem-solver who seizes opportunities.

Post Title - Customer Care Executive

Process - Australian

Location - Kolkata , Salt lake Sector V 

Shift Time - 6:30am to 3:30pm

Working Days - Monday to Saturday

Requirements - Strong active listening skill and verbal communication

Good English.

Job Type: Full-time

Job Role - We are looking for tele-callers with eagerness to work in the early morning shift and earn handsome incentives. The campaign is pretty simple, we just need to book appointments with Australian customers for free home appliances to be given to them.

There are few specific home appliances that the customers will be getting for free, so we just need to book the time and date of their availability.

Salary: ₹10,000.00 - ₹22,000.00 per month

Benefits: Provident Fund

Schedule: Morning shift - 6:30am to 3:30pm.

Supplemental pay types:

  Performance bonus.

  Yearly bonus.

Note - No hard core sales

No Targets

High Incentives

No pick/drop - (Travelling Allowances will be paid)

No rotational shifts

About Debox:

Debox is a business solutions firm that focuses on problem-solving through the use of data, logical reasoning and people-centred approach. We have a stellar record of delivering high-impact projects that have helped scale many startups, family-managed businesses and midsize corporates.

From redesigning and successful deployment of the Pan India Supply Chain process for Nippo Batteries to designing and developing InRadius - India's first true hyperlocal Job and Talent search platform, Debox has come a long way in solving business and real-life problems through their logical reasoning and innovative thinking.

Role: Client Servicing Specialist

Location: Thane (Mumbai)

Work Experience: 3-4 Years

Qualification: Masters or equivalent with a minimum of 3 years prior experience working in a Digital Media firm and having managed client communication.

Role Objective: The Client Servicing specialist will be the person responsible for driving the business objectives of the client to success through collaboration and coordination with the internal teams at Debox.

Job Description:

• Continuous benchmarking of clients competitors and industry practices
• Continuous benchmarking of media channels and keeping abreast with the latest updates, changes and modifications to various platforms that can be leveraged
• Research on industry trends, promotions, business cycles and retention rates
• Ideation for new promotions, content mix, communication channels to drive higher engagement and customer stickiness
• Monitor Google Analytics, Facebook Pixel and Sales data to derive actionable insights to course correct or drive business success
• Continuously monitor key business parameters and evaluate the success of marketing efforts, engagement rate, open rate and conversion
• Deep dive and evaluate the user flows and journeys (Google Analytics) and identify drop-off points and build strategy to improve conversions
• Collaborate with the Content and Design team to build an engaging monthly bank, campaigns and content to drive higher engagement and conversion driving monthly business targets
• Ensure timely planning and communication with clients to avoid last-minute requests or changes in the plan and campaigns
• Ensure internal checks, dummy testing and overall review is done before going live with all campaigns
• Ensure all campaign success parameters are tracked and are in line with expectations, immediately raise escalation in case of any deviation to plan vs actuals
• Create monthly reports and conduct monthly review meetings with clients to showcase key parameters and achievements for the month
• Create quarterly plans with the client and drive the finalized plans to success, create quarterly plan vs actuals reports and conduct client review meetings 

Required Skills:

• Excellent communication and presentation skills 
• Ability to manage various types of clients
• Good analytical skills and data orientation (should be good with excel and data analysis)
• Excellent in Time Management
• Ability to manage and get work done through the teams

Key aspects of this role: 

• Maintain, update, and enhance ITSM environment including Incident, Request,  Problem, Change and Knowledge Management, Service Catalog, Service Portals,  SLAs, Discovery, and Integrations 
• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform. • Responsible for performing daily administration, issue resolution, and  troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need: 

• Minimum of 2 years of demonstrated experience in ServiceNow development and  configuration.  
• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.
• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform  interfaces (to other data sources) and the data within tables, import sets and the  CMDB. 
• Preferably certified in ServiceNow 

Skills & Qualifications

• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of multiple back-end languages (e.g. PHP, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Knowledge of AWS Cloud (EC2,S3,Lambda,SES) 
• Familiarity with databases (e.g. MySQL, DynamoDB, MongoDB), web servers (e.g. Apache, Nginx, Tomcat) and UI/UX design
  Knowledge of code versioning tools (such as Git, SVN).
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science, or relevant field

• Benefits
• Being part of a startup that’s turning out to be a game-changer, you will be blessed with:
• Freedom to try new things.
• 2 Saturday’s off.
• Dress code – Casual.
• Take-it-when-you-need-it vacation.
• No. of working days:- 05

JD for Digital Marketer (Adword Expert)

Responsibilities and Duties

1.Create, categorize, and refine keyword lists to create a comprehensive campaign that drives qualified visitors to our site

1. Perform management of PPC accounts on Google AdWords, Yahoo, Bing and other search platforms for a variety of clients.
2. Assist in the maintenance and monitoring of keyword bids, budget caps and other important account metrics.
3. Create online banner adverts and oversee pay per click (PPC) ad management
4. Track and analyze website traffic flow and provide regular internal reports
5. Manage and maintain updates for keyword lists.
6. Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting,

 display network, and other facets of paid search in accordance with client goals.

1. Familiarity with Google Adwords reporting interface

Job Requirements:

• Experience in Search Engine Optimizations (SEO) Search Engine Marketing (SEM) and Paid Search (PPC).
• Proficiency in MS Office
• Experience working with AdWords and Bing Ads
• AdWords certification required
• Ads 360 experience (previously Double-click Search)
• BS/BA degree preferred
• Agency experience preferred
• High proficiency with Google Analytics, Bing Analytics and other website analytics software