Sitecore Developer(immediate)

The BMS Service Manager is responsible for managing the operation, maintenance, and optimization of Building Management Systems (BMS). The role ensures effective service delivery, system reliability, client satisfaction, and compliance with contractual and safety standards.

Key Responsibilities

Service Operations & Maintenance

• Manage and supervise service engineers and technicians responsible for preventive and corrective maintenance of BMS systems.
• Plan, schedule, and oversee routine maintenance activities and emergency breakdown support.
• Ensure availability of spare parts, tools, and resources for uninterrupted service operations.
• Provide high-level technical support and troubleshooting for complex BMS issues.
• Oversee system upgrades, enhancements, and integration of new technologies.

Team Management

• Set objectives, monitor team performance, and ensure tasks are completed on time and as per quality standards.
• Conduct training and skill development to enhance team competency.
• Ensure adherence to safety practices and standard operating procedures.

Client & Contract Management

• Act as the primary point of contact for clients on BMS service-related matters.
• Ensure compliance with SLAs, AMCs, and contractual obligations.
• Conduct regular client meetings and service reviews to ensure customer satisfaction.
• Proactively address client concerns and drive service improvements.

Compliance & Documentation

• Ensure all BMS operations comply with safety regulations, building codes, and industry standards.
• Maintain accurate service records, maintenance logs, and system performance data.
• Prepare and submit service reports, performance analysis, and energy usage reports.

Financial & Commercial Management

• Assist in preparing and managing the service department budget.
• Monitor costs, resource utilization, invoicing, and accounts receivable (AR).
• Ensure service operations remain cost-effective while maintaining quality standards.

Continuous Improvement

• Identify opportunities for process improvement and operational efficiency.
• Stay updated with advancements in BMS technologies and smart building solutions.
• Implement best practices to enhance service delivery and system performance.

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

Role Overview:

As an AI Executor/AI Automation Engineer, you will be responsible for designing and integrating AI capabilities into production systems using Python and key ML libraries. This role requires a strong backend development foundation and a proven track record of deploying AI use cases using tools like TensorFlow, Keras, or OpenAI APIs. You'll work cross-functionally to deliver scalable AI-driven solutions.

Key Responsibilities:

• Design and develop backend solutions using Python, with a focus on AI-driven features.
• Implement and integrate AI/ML models using tools like OpenAI, Hugging Face, or Lang Chain.
• Use core Python libraries (NumPy, Pandas, TensorFlow, Keras) to process data, train, or implement models.
• Translate business needs into AI use cases and deliver working solutions.
• Collaborate with product, engineering, and data teams to define integration workflows.
• Develop REST APIs and micro services to deploy AI components within applications.
• Maintain and optimize AI systems for scalability, performance, and reliability.
• Keep pace with advancements in the AI/ML landscape and evaluate tools for continuous improvement.

Required Skills & Qualifications:

• 2+ years of professional experience as an AI/ML Engineer, including strong backend development expertise in Python.
• Proficiency in libraries such as NumPy, Pandas, TensorFlow, and Keras
• Practical exposure to AI platforms/APIs (e.g., OpenAI, LangChain, Hugging Face)
• Solid understanding of REST APIs, micro services, and integration practices
• Ability to work independently in a remote setup with strong communication and ownership
• Excellent problem-solving and debugging capabilities
• Experience with the MERN stack will be an added advantage.

• 6+ years of experience in building web applications using ASP.net, web API, SQL Server, and Testable code.
• C# with Strong in OOPS,
• Hands on experience in React JS or Node JS,
•Experience of architecting and designing web applications and services
• Must have at least 1+ year experience using React or Node JS.
• Passion for building and delivering great software with a strong sense of ownership, while working closely with junior team members.
• Conceptual knowledge of middleware architecture.
• Strong experience with Agile processes.
• Exposure to tools to optimize web application performance-MH
• Understanding and experience of working with Product Management, Design and DevOps teams

• Experience in building applications on .NET Core, is a great plus
• Experience working with CRM Products 

Responsibilities:

• Design, implement, and maintain scalable and reliable database solutions on the AWS platform.
• Architect, deploy, and optimize DynamoDB databases for performance, scalability, and cost-efficiency.
• Configure and manage AWS OpenSearch (formerly Amazon Elasticsearch Service) clusters for real-time search and analytics capabilities.
• Design and implement data processing and analytics solutions using AWS EMR (Elastic MapReduce) for large-scale data processing tasks.
• Collaborate with cross-functional teams to gather requirements, design database solutions, and implement best practices.
• Perform performance tuning, monitoring, and troubleshooting of database systems to ensure high availability and performance.
• Develop and maintain documentation, including architecture diagrams, configurations, and operational procedures.
• Stay current with the latest AWS services, database technologies, and industry trends to provide recommendations for continuous improvement.
• Participate in the evaluation and selection of new technologies, tools, and frameworks to enhance database capabilities.
• Provide guidance and mentorship to junior team members, fostering knowledge sharing and skill development.

Requirements:

• Bachelor’s degree in computer science, Information Technology, or related field.
• Proven experience as an AWS Architect or similar role, with a focus on database technologies.
• Hands-on experience designing, implementing, and optimizing DynamoDB databases in production environments.
• In-depth knowledge of AWS OpenSearch (Elasticsearch) and experience configuring and managing clusters for search and analytics use cases.
• Proficiency in working with AWS EMR (Elastic MapReduce) for big data processing and analytics.
• Strong understanding of database concepts, data modelling, indexing, and query optimization.
• Experience with AWS services such as S3, EC2, RDS, Redshift, Lambda, and CloudFormation.
• Excellent problem-solving skills and the ability to troubleshoot complex database issues.
• Solid understanding of cloud security best practices and experience implementing security controls in AWS environments.
• Strong communication and collaboration skills with the ability to work effectively in a team environment.
• AWS certifications such as AWS Certified Solutions Architect, AWS Certified Database - Specialty, or equivalent certifications are a plus.

• Designing and building the website front-end.
• Creating the website architecture.
• Designing and managing the website back-end including database and server integration.
• Generating WordPress themes and plugins.
• Conducting website performance tests.
• Troubleshooting content issues.
• Conducting WordPress training with the client.
• Monitoring the performance of the live website.

Job Requirements/Responsibilities :

- Participate as a team member in all phases of software development lifecycle.

- Coordinating with the team on individual responsibilities and roadblocks.

- Perform design, development and testing on individual tasks

- Managing initiatives on UI/UX work

- Transparently share the challenges & feedback.

- Participate in integrated testing of product/ package.

- Designing a modern highly responsive web-based enterprise application component user interface.

- Building reusable components and front-end libraries for future use.

- Translating designs and wireframes into high-quality code.

- Learn and understand user interactions.

- Optimizing components for maximum performance across a vast array of web-capable devices and browsers

- Coordinating with various teams working on distinct layers.

- Providing technical assistance to the other teammates.

- Keep compliance with Quality Systems and Procedure