Sitecore Developer(immediate)

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

Job Description:

We are looking for a passionate and skilled Angular Developer with around 3 years of hands-on experience in building scalable web applications. The ideal candidate should have strong front-end development skills and a good understanding of modern web development practices.

Key Responsibilities:

• Develop and maintain dynamic and responsive web applications using Angular (preferably Angular 8+)
• Collaborate with UX/UI designers to implement design into functional web components
• Build reusable components and front-end libraries for future use
• Optimize applications for maximum speed and scalability
• Integrate with RESTful APIs and third-party services
• Participate in code reviews and ensure code quality and standards
• Work closely with backend developers and QA teams to ensure seamless integration and performance

Required Skills:

• Strong proficiency in Angular, TypeScript, JavaScript, HTML5, and CSS3
• Good understanding of RxJS, NgRx, and Angular CLI
• Experience working with RESTful APIs and integrating front-end with backend services
• Familiarity with responsive design and cross-browser compatibility
• Experience with Git or other version control systems
• Knowledge of Agile/Scrum development methodologies

Good to Have:

• Exposure to unit testing using Jasmine and Karma
• Familiarity with CI/CD pipelines
• Basic knowledge of backend technologies like Node.js or Java for better integration understanding

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 3+ years of professional experience in Angular development

Job Description:

We are looking for a good JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

Opportunity:

We are looking for a young and enthusiastic personality who loves UI design and be at the forefront of creating exceptional user interfaces for our laundry industry. We believe that user-centric design ultimately leads to the best products, so we listen closely to our users, both external and internal. As an engineer on our close-knit, cross-functional team, you'll be an active voice in shaping our product.

Responsibilities:

         User Interface Development:

●     Develop and maintain responsive and user-friendly web and mobile user interfaces using HTML, CSS, and JavaScript frameworks.

●     Ensure consistent and pixel-perfect implementation of UI designs across different browsers and devices.

         Optimization:

●     Optimize UI code and assets for performance, speed, and scalability.

●     Implement responsive design principles for seamless user experiences on various screen sizes.

         Cross-Functional Collaboration:

●     Work closely with UI/UX designers to translate design concepts and wireframes into functional web interfaces.

●     Collaborate with product managers, back-end developers, and QA engineers to deliver high-quality products.

         Testing and Debugging:

●     Perform testing and debugging to identify and resolve front-end issues and ensure a smooth user experience.

●     Stay updated on industry best practices and emerging technologies.

Required Candidate Profile:

         Education: Bachelor's degree in Computer Science, Web Development, or a related field is preferred.

         Front-End Development Skills:

●     Proficiency in HTML5, CSS3, JavaScript, and front-end development frameworks (e.g., React, Angular, Vue.js).

●     Strong understanding of responsive web design principles.

         Experience: Previous experience in front-end development, with a portfolio demonstrating your skills and projects you've worked on.

         Cross-Browser Compatibility: Knowledge of cross-browser compatibility issues and solutions.

         Problem-Solving: Strong problem-solving skills and the ability to debug and troubleshoot front-end issues effectively.

         Communication: Excellent communication and teamwork skills, with the ability to collaborate with cross-functional teams.

         Adaptability: Ability to adapt to changing project requirements and deadlines.

As a UI Developer on our team, you'll have the opportunity to shape the user interfaces of our digital products, contribute to the development of innovative features, and enhance the overall user experience.

Role: Sr. Principle Engineer -Firmware

Experience: 8 to 10 Yrs.

Job description:

Primary skills:

-        At least 8 years of working experience on embedded firmware development

-        Experience in multithreaded programming, network programming (wired and wireless protocols), real-time programming, cross-platform and cross-language development

-        Prior experience with overseeing board bring-up and validation

-        Hands-on experience on driver development for various sensors,Flash,PMIC

-        Working knowledge of communication protocols like UART, I2C, SPI, USB, Ethernet, etc

-        Product development experience with range of microcontroller/microprocessor architectures, adoption of bare-metal, RTOS and Linux operating systems on new platforms

-        Minimum 2+ years of experience doing hands-on software development in Bluetooth domain; application, framework, Bluetooth stack or drivers

-        Working Experience In display driver development with MIPI/LVDS/QSPI will be a value addition

-        Experience with hardware lab equipment such as digital scope, logic analyser and JTAG

-        Understanding of embedded development constraints and system performance

-        Hands-on Experience on System level integration

-        Experience with programming in C/C++/python

-        Experience in reading schematics

Secondary skills:

-        Version Control System

-        Working experience on BLE SoC like Nordic, Ambiq, Dailog

-        Bug Tracking

1. Develop back-end using Node.js, database (MongoDB, Elasticsearch, etc) other latest technologies
2. Take end-to-end ownership of modules
3. Get an opportunity to solve Edu-tech problem statements

1. Bachelor's degree in computer programming, computer science, or a related field.
2. Proven 3+ years of experience working as a Back-end developer.
3. Must have a good understanding of Node.Js, Javascript, and MongoDB.
4. Must have good knowledge of Data Structures and Algorithms.
5. Strong CS fundamentals and problem-solving skills is a must.
6. Excellent analytical and time management skills.
7. Interest in the game industry, since you will be working with people crazy for developing and playing games.

1. Familiarity with discord bot, no-code automation tools like Zapier, http://Automate.io">Automate.io, Airtable and their api’s is a plus.
2. A basic understanding of front-end technologies like React.js, HTML, CSS

• We are a funded start-up, recently closed our seed funding with Kalaari Capital and with a few renowned investors in past like - Village global, FirstCheque, some experience founders such as https://www.linkedin.com/in/anandc/">Anand (FB, Snapdeal), Srini (Founder, TutorVista), https://www.linkedin.com/in/ambareesh-murty-b35803/">Ambareesh (Founder, Pepperfry) and many more!
• We’re tackling a big problem with an even bigger potential to become a launchpad for the entire game industry globally. Participants in our existing cohorts say https://www.youtube.com/playlist?list=PLVOvwIVo57tlYxGB61mSpH22j3IvM3D_p">great things about us!

This role comes with:

✔️ Competitive Salary

✔️ Annual Bonus

✔️ Stock Options

✔️ Unlimited Leaves (oh yes! we don’t track leaves)

• You need to stay active and keep an eye on the regular updates
• Efficient time management is encouraged.
• Take ownership of your work and can work independently on assigned projects/tasks.

Jhandewalan, New Delhi

Internshala is a dot com business with the heart of dot org.

We are a technology company on a mission to equip students with relevant skills & practical exposure through internships, fresher jobs, and online trainings. Imagine a world full of freedom and possibilities. A world where you can discover your passion and turn it into your career. A world where your practical skills matter more than your university degree. A world where you do not have to wait till 21 to taste your first work experience (and get a rude shock that it is nothing like you had imagined it to be). A world where you graduate fully assured, fully confident, and fully prepared to stake a claim on your place in the world.

At Internshala, we are making this dream a reality!

👩🏻‍💻 Your responsibilities would include-

• Building and maintaining operational tools for monitoring and analysis of AWS infrastructure and systems
• Actively monitoring the health and performance of all systems and performing benchmarking and tuning of system applications and operating systems
• Setting up container orchestration using Kubernetes or other orchestration system for a monolithic application
• Continually working with development engineers to design the best system architectures and solutions
• Troubleshooting and resolving issues in our development, test, and production environments
• Maintaining reliability of the system and being on-call for mission-critical systems
• Performing infrastructure cost analysis and optimization
• Ensure systems’ compliance with operational risk standards (e.g. network, firewall, OS, logging, monitoring, availability, resiliency)
• Building, mentoring and leading a team of young professionals, if the need arises

🍒 You will get-

• A chance to build and lead an awesome team working on one of the best recruitment and online trainings products in the world that impact millions of lives for the better
• Awesome colleagues & a great work environment
• Loads of autonomy and freedom in your work

💯 You fit the bill if-

• You are proficient with bash, git and git workflows
• You have 3-5 years of experience as a DevOps Engineer or similar software engineering role
• You have excellent attention to detail
• AWS certification preferred but not mandatory

Orios Venture Partners is an Indian Seed Stage Venture Capital firm. Currently investing from our Fund II, with a focus on tech investments across consumer and B2B for the Indian market. We are 3 partners and a VP who leads investments.

Some of our well-known investments are Pharmeasy, Country Delight, LetsMD, BeatO, GoMechanic, Zupee.

The fund’s founding team are experienced investors since 2008, and pre Orios investments include OlaCabs, Druva, Faballey, Box8, Unbxd and Jigsee.

We are well known for trend spotting and our maxim is #BackingMisfits

Our strategy is invest in selected companies and work closely with them. As a consequence each investment lead works with no more than 4 to 6 companies at a time.

Responsibilities:

We are looking for a Senior Executive - Accounts & Finance responsible for-

The Role

+ Improvise and maintenance of accounts.

+ Owning and preparing matters related to working and compliance - Income Tax, GST and other Fund related matters

+ Supporting seniors in tax planning opportunities, new tax laws and structuring.

+ Maintaining of unitholder, investment register and undertaking routine Fund industry related calculations.

+ Update Tally on a regular basis.

+ Coordination and support in Finalization, Auditing, Valuation, etc of Fund, Fund Manager, as applicable.

+ MIS management in a timely manner for financial and business performance.

+Coordination and support team with auditors for half yearly audits, tax regulators, valuers, accounting regulators and regulatory bodies. Provide information to auditors, trustee, shareholders, bankers and other stakeholders on a timely basis.

+ Perform tests to check financial information and systems.

+ Work closely to improvise functioning of department and/or entities.

+ Ownership of documents in terms of maintaining files– physical and digital

+ Any additional, yet to be determined, responsibility shall be assigned.

Requirements: Attributes, Experience

+ CA inter cleared - with 4 to 6 Yrs experience.

+ Understanding of operational and strategic aspects of Tax, Compliance, Governance Framework and Accounting software preferably in a multi entity scenario.   

+ Functional Area:Primarily Accounts, Finance, Income Tax, GST, Compliance. Computations, etc.

+ Detail-oriented, proactive and self-motivated.

+ Team player with ability to work effectively in small groups.

+ Seeking a long and stable stint. This should ideally be their last stop as VC is a long reward industry.