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Job Title:- Zscaler
CTC:- 20 LPA
Experience:- 7+ Years
Location:- Bangalore, Delhi/NCR
Work Mode:- WFO
Notice Period:- Immediate joiner - 1 Month
Responsibilities:
Zscaler Expertise:
· Design, implement, and manage Zscaler Proxy, ZIA, and ZPA solutions.
· Configuration and monitoring of Zscaler components to ensure optimal performance and security.
Firewall Management:
· Design, implement, and manage Firewalls, with a focus on Palo Alto and Fortinet.
· Ensure the configuration and monitoring of Firewalls meet the organization's security requirements.
Technology Transition:
· Handle seamless transitions of technology implementations, ensuring minimal disruption to operations.
· Work on comprehensive documentation of technology transitions, processes, and configurations.
Documentation:
· Create and maintain detailed documentation related to Zscaler and Firewall configurations.
· Develop standard operating procedures (SOPs) for Zscaler and Firewall management.
Qualifications:
· Bachelor's or Master's degree in a relevant field.
· Proven experience of 7 to 14 years in Zscaler implementation and management.
· Solid experience in designing, configuring, and monitoring Firewalls, particularly Palo Alto and Fortinet.
· Previous involvement in successful technology transitions.
· Strong interpersonal and communication skills.
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Associate/Sr. Associate
Roles & Responsibilities:
-
Procurement contracts review and remediation for any changes due to GDPR, Schrems II, LIBOR etc.
-
Contract negotiation support and outreach post remediation of impacted contracts
-
Conduct contract risk review and gap analysis and identify potential impact
-
Support the creation of commercial contracting like IT, ITES, IP, Data privacy, Hardware and Software purchase agreements, HR services, NDAs, SOW Review best practices and related materials (e.g. standard operating procedures, Playbooks and internal guidance);
-
Relevant experience and expertise to handle routine queries associated with Framework Agreements, Outsourcing Agreements, Work Orders, Land Collaterals, Facility Letters, Personal Life Events, General Collaterals, etc for Software license/maintenance/support, Hardware purchase/support, Telecommunications, Technology services, Data centers, Cloud computing/SaaS, HR services, Commercial/customer propositions, Professional services (including consultancy), Utility services etc.
-
Assist in identify contractual GAPS, administrative, Risk and Compliance Management of a contract once it’s signed off;
-
Assist in implementation of these best practices and related materials (e.g. via training, mentoring, guidance), with the goal to improve commercial contracting standards both within the team and across the business over time;
-
Providing hands-on support to the team with SOW reviews by providing quality control, monitoring adherence to corporate contracting policies, driving best practices, and with communications on reviews to business teams (including business team escalations);
-
Advising on when issues need to be referred or escalated to colleagues in relevant teams such as Legal and providing support on these;
-
Undertaking reviews directly for high profile, urgent and/or complex contract / SOWs (where applicable);
-
Act as a facilitator between various support teams and business teams to resolve contract related queries;
-
Enabling application of Contract Lifecycle Management tools and processes to reviewed/created contracts including Metrics, Allocation, Risk Tracking and Traceability;
-
To align with the relevant teams to ensure compliance with other practices and processes including extracting key contractual obligations in the contract as per the defined SOPs;
-
Ensure negotiated documents are streamlined to provide appropriate credit and legal protection to clients;
-
Involve in legal research projects from time to time;
-
Assist the wider group within the firm in standardizing documentation process for various regions thereby establishing best practices;
-
Addressing queries (raised by internal stakeholders);
-
Analyzing and assessing business processes, identifying issues and proposing pragmatic solutions while possessing a strong legal and business judgement;
-
Possess a keen eye for detail and be able to capture critical data to be recorded into various systems.
Requirements:
-
Educational Qualification: LL.B
-
Experience: Essential 2 to 6 years preferably in IT / ITES / KPO / Banks/Inhouse counsel/ corporate counsel working on contracts
-
Sound legal knowledge of law and good understanding of commercial and legal aspects of contracts.
-
Should be able to draft, negotiate and conduct gap and risk analysis of customer as well as supplier contracts.
-
Competence in broad range of banking and business laws
-
Should be a great team player with people skills who can effectively and efficiently collaborate and build relationship with business clients at all level throughout
-
Excellent communication and interpersonal abilities.
-
Proficient computer skills
What you will do:
- Creating and updating the listing on all the platforms
- Coordinating with Marketplace teams to set up and manage promotions (deals and price offs) for Amazon, Flipkart, Nykaa, Myntra, etc
- Setting up deals, opting in to relevant deals (on FK)
- Following up on confirmation of promotions
- Checking execution and performance of promotion
- Checking Debit Notes received against promotions
- Working with Stock Manager to ensure healthy inventory metrics on B2C Marketplaces
- Working with team members to ensure timely delivery of shipments to B2B Marketplace warehouses
- Working with team members to ensure timely payment from B2B Marketplaces
- Reviewing of Influencer program
- Working with the content team to develop and update content for product listings
- Maintaining properties such as Brand Pages
- Coordinating with the Content team and Marketplace teams to develop creatives for promotions
- Investigating and resolving of content related issues
Desired Candidate Profile
What you need to have:- BS/MS degree in marketing or a related field
- Proven working experience in digital marketing
Total Experience: 3 to 15 Years
Notice period: Immediate to 30 Days.
Responsibilities:
Implementation of Manufacturing, Costing, Planning Central, Demand Management, Sales and Operation Planning in Oracle ERP.
Drive requirement gathering, Fit-Gap, Solution Design, Build, CRP, SIT, UAT, Cutover/Go-Live and postproduction support for above applications.
Perform configuration/Application setups.
capturing solution design, configuration, documentation, and post-production support.
Responsible for roll out of all Oracle modules for new State operations.
Training the new users and preparation of user manuals