Content Writer

About MyOperator

MyOperator is a Business AI Operator platform that enables businesses, teams, and AI agents to work together seamlessly for customer operations such as Sales, Support, Escalations, Feedback, and Refund processes. With 12,000+ businesses using our platform, we operate at meaningful scale and power mission-critical communication workflows including voice bots, WhatsApp automation, and intelligent call routing.

We are building for reliability, speed, and impact. MyOperator values ownership, critical thinking, and execution. This is a high-expectation, high-learning environment where engineers are empowered to solve complex problems and build systems that directly affect customer outcomes.

Role Overview

We are looking for a skilled and proactive Site Reliability Engineer (SRE) to take end-to-end ownership of production reliability, observability, and performance engineering across MyOperator’s AI-powered communication infrastructure.

This role is not operational-only — it requires strong system design thinking, deep troubleshooting ability, and a production ownership mindset. You will define reliability standards, build observability frameworks, lead incident response, and drive SLO-based engineering practices across distributed AWS and Kubernetes environments.

Key Responsibilities

• Own production reliability, uptime, latency, and error budgets across critical services.
• Design and manage production-grade monitoring using Grafana, VictoriaMetrics (Prometheus), and PromQl, AWS CloudWatch.
• Define and enforce SLIs, SLOs, and SLA thresholds for AI communication systems (voice bots, WhatsApp APIs, call routing).
• Build real-time operational dashboards for incident response, capacity planning, and leadership visibility.
• Implement end-to-end distributed tracing using OpenTelemetry (OTEL Collector).
• Design and maintain centralized logging with strong correlation between logs, metrics, and traces.
• Create SLO-based alerting systems with minimal noise and fast incident detection.
• Lead incident response lifecycle: alert triage, mitigation, RCA documentation, and preventive improvements.
• Drive MTTR reduction through structured monitoring, automation, and reliability engineering practices.
• Monitor and troubleshoot AWS EKS (Kubernetes) production workloads.
• Instrument and monitor LLM API integrations, AI inference pipelines, and messaging systems.
• Analyze logs using OpenSearch / ELK for anomaly detection and root cause identification.
• Automate operational workflows using Python or Bash to eliminate manual toil.
• Drive performance optimization, scalability improvements, and capacity planning.
• Collaborate with engineering teams to instrument new services from day one.

Required Skills & Qualifications

• 3–6 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles.
• Hands-on experience with:
• VictoriaMetrics / Prometheus (time-series monitoring)
• Grafana dashboards and visualization
• PromQL for writing complex queries and alerts
• Experience implementing distributed tracing using OpenTelemetry (Mandatory).
• Strong experience with centralized logging systems (ELK / OpenSearch / Loki).
• Experience with alerting frameworks such as Alertmanager or Grafana Alerts.
• Strong understanding of SLIs, SLOs, SLA design, and reliability engineering principles.
• Hands-on experience managing AWS production workloads (EC2, RDS, ELB, CloudWatch, IAM).
• Experience with Kubernetes (AWS EKS preferred).
• Familiarity with CI/CD pipelines and automation tools.
• Good understanding of Linux systems, networking, and cloud infrastructure.
• Experience handling production incidents and participating in on-call rotations.
• Ability to automate operational tasks using Python or Bash.

Good to Have

• Experience with OpenSearch / ELK log pipelines and anomaly detection.
• Kubernetes monitoring (pod health, node metrics, autoscaling behavior).
• CI/CD observability integration (Jenkins, GitHub Actions).
• Experience in monitoring LLM APIs and AI inference pipelines.
• Familiarity with MLOps or AI observability tools (Arize, WhyLabs, etc.).
• Service mesh exposure (Istio).
• Infrastructure as Code (Terraform, CloudFormation).
• Experience with chaos engineering or load testing tools.
• Multi-cluster or multi-region architecture exposure.

Key Expectations

• Ownership of production systems and high availability.
• Strong troubleshooting and debugging skills.
• Focus on automation and reliability improvements.
• Proactive approach to incident prevention.
• Ability to reduce alert noise and improve signal quality.
• Data-driven approach to reliability engineering.

This Role Is Not For

• Candidates with purely development experience and no production ownership.
• Candidates without real incident response or on-call experience.
• Freshers or candidates with less than 3 years of experience.

Roles & Responsibilities:

• Create wireframes, user flows, prototypes, and high-fidelity UI designs
• Design intuitive user experiences for web and mobile platforms
• Collaborate with product managers, developers, and stakeholders
• Conduct user research and usability testing to improve designs
• Develop and maintain design systems, UI components, and style guides
• Ensure design consistency across all products and platforms
• Incorporate feedback and iterate designs efficiently

Required Skills & Qualifications:

• Proven experience as a UI/UX Designer or similar role
• Strong proficiency in Figma
• Solid understanding of UX principles and design thinking
• Experience in responsive and mobile-first design
• Knowledge of wireframing, prototyping, and usability testing
• Ability to present design ideas clearly to stakeholders

Candidate must have 6+ years of backend engineering experience, with 1–2 years leading engineers or owning major systems.

Must be strong in one core backend language: Node.js, Go, Java, or Python.

Deep understanding of distributed systems, caching, high availability, and microservices architecture.

Hands-on experience with AWS/GCP, Docker, Kubernetes, and CI/CD pipelines.

Strong command over system design, data structures, performance tuning, and scalable architecture

Ability to partner with Product, Data, Infrastructure, and lead end-to-end backend roadmap execution.

🧩 About the Role

We are looking for a Lead UI/UX Designer who can drive end-to-end design for our digital products. The ideal candidate will be responsible for creating intuitive, user-centric experiences while leading design initiatives and collaborating closely with product and development teams.

🎯 Key Responsibilities

• Lead the UI/UX design process from research to final delivery
• Conduct user research, usability testing, and competitor analysis
• Create wireframes, prototypes, and high-fidelity designs
• Build and maintain scalable design systems
• Collaborate with product managers and developers for seamless execution
• Ensure consistency and quality across all digital touchpoints
• Mentor and guide junior designers
• Stay updated with the latest design trends and best practices

🎯 Requirements

• 6+ years of experience in UI/UX or Product Design
• Strong portfolio showcasing end-to-end design projects
• Proficiency in tools like Figma, Adobe XD, Sketch
• Solid understanding of user-centered design principles
• Experience with web and mobile applications
• Strong problem-solving and communication skills
• Experience in handling or leading a design team is a plus

Job Summary:

We are looking for a dynamic and detail-oriented HR Executive to support the human resources department in all facets of HR operations. This role involves managing employee relations, recruitment, performance management, training, and administrative duties to ensure smooth HR processes and a positive work environment.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 3+ years of experience in an HR role, preferably in a fast-paced environment or organization.
• Experience with HRMS/HRIS (Human Resource Management Systems) and MS Office Suite (Excel, Word, PowerPoint) is preferred.

Skills and Abilities:

• Strong knowledge of HR practices and labor laws.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.
• Strong organizational skills with attention to detail.
• Ability to handle multiple tasks and prioritize effectively.

Past experience in working with any product start-up is a plus.

● Proficiency in fundamental front end languages such as HTML, CSS, and JavaScript.

● Familiarity with JavaScript frameworks such as Angular JS, React, and others.

● Knowledge of Node.js and frameworks available for it such as Express (recommended).

● Good understanding of asynchronous request handling, partial page updates, and AJAX

● Understanding of REST Services.

● Experience with Redis.

● Familiarity with database technology such as MySQL, MongoDB and Elasticsearch.

● Proficient understanding of serverless programming.

● Proficient understanding of code versioning tools, such as Git.

● Good problem-solving skills.

● Attention to detail.

At Spoonshot, we are building one of a kind SaaS tools for the F & B industry, the product you will develop is used by some of the largest food companies in the world. We are looking for programmers with a keen eye for design for the position of Front End Developer. Frontend Developers are responsible for ensuring the alignment of web design and user experience requirements, optimizing web pages for maximum efficiency and maintaining brand consistency across all web pages, among other duties.

An ideal candidate would be one who has a minimum of 2 years experience in designing and delivering high performing and pixel perfect frontend applications, who has passion for startups and can work independently under tight deadlines.

Your responsibilities will include:

• Reviewing application requirements and interface designs.
• Developing and implementing highly-responsive user interface components using React concepts
• Implementing web-based user interactions.
• Writing application interface codes using JavaScript following React JS workflows.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Optimising web pages for maximum speed and scalability.
• Work alongside with product engineering, designer and product manager. Ensure all elements on web creation are consistent.

Job Skills:

• Excellent communication and interpersonal skills.
• Understanding of software engineering practices and key design principles.
• At least one progress web app developed by you must be live.
• Proficiency with HTML, CSS, JavaScript and jQuery.
• Understanding of server-side CSS.
• Experience with responsive and adaptive design.
• Eye for details in UX/UI.
• Experience with optimising SEO of websites and webapps.
• In-depth knowledge and passion for JavaScript, CSS, HTML and front-end languages
• Expertise in React tools including Web pack, Enzyme, Redux, and Flux.