2+ Tier 3 Jobs in India
Apply to 2+ Tier 3 Jobs on CutShort.io. Find your next job, effortlessly. Browse Tier 3 Jobs and apply today!
Remote only
2 - 15 yrs
₹3.6L - ₹20L / yr
Avaya
Avaya Engineer
Communication Manager
SM
SMGR
+10 more
Required Skills:
- Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
- Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
- License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
- Updating firmware and patch on phones and MG's
- Server restarts that require deeper analysis of logs and further troubleshooting,
- IP Phone registration issues due to network/firmware issues
- Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
- Installs the software/firmware/patches/Service packs on the server
- Configures the system as per customer requirement and established project SOW
- Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
- Troubleshooting SIP Server and Session Border Controller
- Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
- Troubleshooting Media processor errors resulting in poor voice quality
- Excellent Written and Spoken Communication Skills
- Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
- Comfortable to work in US shifts
- Strong technical skills/domain expertise
Read more
Remote, Visakhapatnam
5 - 15 yrs
₹8L - ₹17L / yr
Avaya
Tier 3
Avaya CMS
Troubleshooting
Implementation
+7 more
- Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager and advance level troubleshooting to make project cut-overs successful.
- Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
- Works with the customer on recurring alarms that trigger in the PBX and provides plan of action to isolate the defect in PBX/Network - Problem Management
- Session Manager/System Manager (SIP server) administration and routing configuration
- Session Border Controller administration and configuration
- Session Border Controller to Session Manager Routing configuration
- Works with the onsite system technician as required during test and turn-up of phones, application servers, and adjuncts
- Works with Service Provider for circuit turn-up activities and other issues associated with the maintenance activity
- Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
- SIP Link restoration and troubleshooting that require set up and analysis of SIP traces
- Troubleshooting Call flow Routing and Adaptation between SIP Server and Session Border Controller
- Troubleshooting Voice quality issues (Static, Jitter, Robotic voice, Latency) over WAN using Sniffer and Network traces
Read more
Follow CutshortWhy apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Find more jobs