Avaya Engineer-Tier 3

Please upload your resume here: https://magicworksitsolutions.com/search-engine-optimization-specialist/

Job description

This is a full-time on-site role for a Search Engine Optimization Executive at MagicWorks IT Solutions. The SEO Executive will be responsible for tasks such as keyword research, on-page SEO optimization, link building, social media marketing, and performing SEO audits to enhance the online visibility and ranking of multiple international and domestic clients.

Experience: 6 months to 1.5 years

Qualification: Any graduate or post graduate or MBA in (Marketing/Sales) or related field with an excellent understanding of Digital Marketing.

Role & responsibilities

• Keyword Research, On-Page SEO, and SEO Audits skills

• Link Building and Social Media Marketing skills

• Experience in creating and implementing SEO strategies

• Familiarity with SEO tools and analytics platforms

• Ability to work collaboratively in a team environment

• Strong analytical and problem-solving skills

• Excellent communication and organizational skills

• Have a knowledge of programmatic SEO.

• Experience in international and local SEO With proven organic growth track record.

• Explore new ways of/ Trends in Digital Marketing

Preferred candidate profile

• Must possess strong communication and presentation skills

• Must be familiar with analysing statistics and formulating sales data

• Must be a highly organized, detail-oriented self-starter who is willing to work independently as

well as in a team environment

• Knowledge of advertising sales or sales promotions

• Knowledge of online marketing

• 1-3 years of experience in digital marketing environment.

• Strong understanding of Google Ads, Google Analytics, SEO, PPC, email marketing, and social media

• Excellent written and verbal communication skills

• Strong analytical and problem-solving skills

We are looking for a skilled Python Developer to design, develop, and maintain robust backend systems. You will be responsible for building scalable web applications using the Flask micro-framework and managing high-performance NoSQL data storage with MongoDB. Your role involves creating RESTful APIs, optimizing database queries, and ensuring seamless integration between the backend logic and frontend components.

Key Responsibilities

• API Development: Design and implement scalable, secure RESTful APIs using Flask.
• Database Management: Architect and maintain MongoDB schemas; develop complex aggregation pipelines and optimize query performance.
• Backend Logic: Write clean, efficient, and testable Python code to handle server-side logic and data processing.
• Integration: Integrate third-party services and internal data sources using libraries like Requests or Flask-PyMongo.
• Performance Optimization: Identify and resolve bottlenecks in the application and database layers to ensure low latency.
• Testing & Security: Implement unit tests (using pytest or unittest) and follow security best practices (OAuth2, JWT, data encryption).
• Collaboration: Work closely with frontend developers to integrate user-facing elements and with DevOps to support deployment.

Required Technical Skills

CategoryRequirementsLanguageExpert-level Python (OOP, decorators, generators, and async programming).Frameworks Strong experience with Flask (routing, blueprints, middleware).DatabaseProficiency in MongoDB (BSON, indexing, sharding, and aggregation framework).ODMs/DriversExperience with PyMongo or MongoEngine.ArchitectureSolid understanding of RESTful API design and Microservices.Tools/DevOpsVersion control with Git; familiarity with Docker and CI/CD pipelines

Company: AISpire360 Role: Senior Voice AI Engineer (Independent Contractor, Full-Time Engagement) Location: Remote (India-based preferred; must overlap 4–6 hours daily with London + US Eastern) Engagement: Full-time independent contractor — long-term Compensation: Competitive, paid in USD, monthly. Senior staff-level rates.

About AISpire360

We are building the operating system for medical practices in the US. Our flagship product is ARIA, an AI receptionist that handles inbound and outbound calls, intake, scheduling, eligibility, prior authorization workflows, and after-hours coverage for medical practices. We are in active production deployment with our first practice — a spine surgery practice at the Hospital for Special Surgery in New York. Multiple specialty practices are in our deployment pipeline.

The platform is built to be specialty-agnostic. The voice agent stack is the universal foundation. Knowledge layers (spine surgery, primary care, behavioral health, dermatology, cardiology, pediatrics, etc.) plug in as configuration. One platform, many specialties.

We are venture-backed, founder-led, and shipping. The technical decisions you make here will be in production within weeks.

What You'll Own

You are the technical anchor for the voice agent. You will be responsible for:

Real-time voice system

• Voice agent stack on ElevenLabs Conversational AI (and evaluation of Retell, Vapi, LiveKit alternatives as we scale)
• STT and TTS configuration, voice tuning, language and accent handling
• Turn-taking, barge-in, end-of-speech detection, latency budgets
• Driving end-to-end voice latency below 700ms (we currently target 600ms)
• Quality vs. cost tradeoffs across voice tier selection (Premium / Turbo / Standard)
• Silence-detection optimization for outbound calls (95% silence-discount realization)

HIPAA + PHI infrastructure

• BAA-compliant hosting architecture (AWS-based, BAA in place)
• PHI detection and redaction pipeline (AWS Comprehend Medical + custom pre-filters)
• Encryption in transit and at rest, audit logging, 7-year retention compliance
• Access controls, RBAC, kill-switch infrastructure
• HIPAA Security Rule compliance for technical safeguards

Agent orchestration and tools

• LLM integration (GPT-4o, Claude Sonnet, with model routing for cost optimization)
• Tool calling for scheduling, eligibility checks, prior auth lookups, calendar booking, task creation
• Multi-turn conversation state management
• Multi-topic call handling and structured task generation
• Safety-critical keyword detection and escalation routing

Integrations

• EHR integration (Epic, Athena, eClinicalWorks — at least one in V1)
• Insurance eligibility APIs (Availity, Change Healthcare, payer-specific)
• Calendar integration (Google Calendar, Microsoft 365, Cal.com)
• SMS and email gateways (Twilio, SendGrid)
• Practice-specific webhooks for task manager surfacing

Multi-tenant platform foundations

• Per-practice configuration loading (specialty profile + practice profile)
• Per-tenant isolation, data segregation
• Specialty-specific intake schemas, triage rules, safety keywords
• Production observability (tracing, metrics, latency monitoring per practice)

Required Experience

You should be able to demonstrate, in a live walkthrough with code in hand, that you have shipped production voice AI systems. Specifically:

• 3+ years of production voice/conversational AI experience. Not chatbots — actual real-time voice agents handling live phone calls. ElevenLabs, Retell, Vapi, LiveKit, OpenAI Realtime, Deepgram, or equivalent.
• Deep familiarity with at least 2 of: ElevenLabs Conversational AI, Retell AI, Vapi, LiveKit Agents, OpenAI Realtime API. Production deployment experience required, not demo experience.
• HIPAA and PHI handling experience in production. Not theoretical. You have signed BAAs, deployed in HIPAA-compliant environments, and built PHI redaction pipelines.
• AWS infrastructure expertise. Specifically: ECS or Fargate, Lambda, S3 with encryption, KMS, CloudWatch, IAM, VPC, BAA-eligible service selection.
• AWS Comprehend Medical or equivalent PHI detection experience.
• Twilio or equivalent telephony provider experience. SIP trunking, inbound/outbound call flows, recording and transcription pipelines.
• Latency optimization in real-time systems. You have hit sub-700ms voice latency in production and can explain the trade-offs you made.
• LLM production experience. GPT-4o, Claude, or equivalent. Prompt engineering, tool calling, structured outputs, model routing for cost.
• Python or TypeScript fluency. Production code, not scripts.
• API integration experience. REST, webhooks, OAuth, async patterns. Bonus if you've integrated with EHRs (Epic FHIR, Athena, eClinicalWorks).

Nice to Have

• Healthcare domain experience (EHRs, clinical workflows, medical terminology)
• Prior auth or eligibility verification workflow experience
• Multi-tenant SaaS architecture experience
• SOC 2 audit experience
• Experience with knowledge graphs (PostgreSQL + pgvector, Neo4j, or similar)
• Open-source contributions to LangChain, LiveKit, Pipecat, or similar voice/agent frameworks
• Demonstrated ability to ship to production fast (not perfectionism — pragmatic engineering)

What This Engagement Looks Like

• Independent contractor. You invoice us monthly. We pay in USD via wire transfer or Wise.
• Full-time engagement. This is your primary work. We expect ~40 hours/week of focused output.
• Long-term. We are not looking for a 3-month engagement. Expect this to run 12+ months.
• You sign a BAA with us. This is non-negotiable due to the nature of the work.
• You are eligible for future equity grants as we formalize the team structure.
• Direct working relationship with our CTO (London-based) and founders (NYC and India).
• Time-zone overlap required: at least 4–6 hours of daily overlap with both London and US Eastern. Indian Standard Time evenings (6 PM IST onward) work well.

How We'll Evaluate You

Our hiring process is fast and substantive. No take-homes. No multi-round bureaucracy.

1. Initial screen (30 min): Background, what you've shipped, compensation expectations, BAA-readiness.
2. Technical deep-dive (90 min): Walk us through a production voice AI system you've shipped. Code in hand. Architecture diagrams. Real production numbers — latency, cost per call, scale. We will ask follow-up questions about specific decisions you made.
3. System design (90 min, live): We give you a design problem — a HIPAA-compliant voice agent for a medical specialty we don't yet support. You design end-to-end on a whiteboard / Excalidraw. We probe trade-offs.
4. Founders + CTO conversation (60 min): Mutual fit. You ask us hard questions. We answer honestly.

Total: 4–5 hours of your time. We'll move from first conversation to offer in 7–10 days for the right candidate.

What We Will NOT Accept

• Take-home assignments produced by other AI tools. We will ask you to walk through code live; if you can't explain decisions you didn't make, the interview ends.
• Resume claims you can't substantiate. We verify employment via EPFO/UAN where applicable.
• "I've done LLM chatbots" experience without production voice agent experience. They are not the same skill.
• Engagement structures that conflict with this being your primary work.

How to Apply

Send a brief message with:

1. A link to a production voice AI system you've shipped (or, if NDA'd, a description of the architecture and your specific contribution).
2. Two or three sentences on why this role fits you specifically — not a generic cover letter.
3. Your current compensation expectation in USD per month.
4. Your earliest start date and current time-zone availability.

We read every message. We respond within 5 business days, including with "no" answers. We don't ghost.

Job Summary:

As a Customer Care Representative, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chats professionally
• Assist customers with inquiries, service requests, and issue resolution
• Provide accurate information about products and services
• Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to the appropriate teams when required
• Adhere to quality standards, company policies, and service-level agreements (SLAs)
• Collaborate with internal teams to improve customer experience
• Meet customer satisfaction and productivity targets

Qualifications:

• High school diploma or equivalent; Bachelor’s degree is a plus
• Prior experience in customer care, customer support, or call center operations preferred
• Strong verbal and written communication skills
• Ability to handle customers patiently and professionally
• Comfortable working independently and in a team environment
• Basic computer skills and familiarity with CRM tools and MS Office
• Customer-focused mindset with problem-solving ability

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,828.27 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

As a IT Sales Executive, you will play a crucial role in expanding our client base, building strategic relationships, and identifying new business opportunities. This role is ideal for someone who is ambitious, results-driven, and eager to grow in the field of sales and business development.

Key Responsibilities:

✅ Lead and manage the sales process to attract new clients.

✅ Collaborate with senior team members to identify and mitigate risks.

✅ Build and maintain strong client relationships to ensure satisfaction and retention.

✅ Conduct thorough market research to identify potential business opportunities.

✅ Prepare and deliver impactful sales pitches to prospective clients.

✅ Foster a collaborative and growth-oriented environment within the organization.

Key Skills Required:

✔ Target-driven mindset – Ability to achieve and exceed sales goals.

✔ Time management & organizational skills – Effectively prioritize tasks and meet deadlines.

✔ Strong communication & presentation skills – Ability to confidently present ideas.

✔ Enthusiastic, ambitious & confident approach – A go-getter attitude towards sales.

✔ Adaptability & problem-solving – Ability to handle challenges proactively.

✔ Professionalism & flexibility – Strong interpersonal and negotiation skills.

Mandatory Skills

• Experience in Technical Writing/Information Development
• Experience writing topic-based and task-oriented documentation according to company style guidelines, requiring minimal editing from senior ID staff
• Experience developing enterprise systems software documentation for users and system administrators
• General knowledge on DITA concepts and IDCMS: ID (Information Development) Lifecycle and Content Management System
• Excellent interpersonal, communication, and teamwork skills
• MS Word

Roles, Responsibilities

• Effectively collaborate with project stakeholders to scope ID work
• Attend ID and Dev core meetings to understand ID requirements and plan, write and maintain concise but complete internal and external technical information (end user manuals, troubleshooting topics, compliance documentation, API descriptions) in compliance with client and team guidelines
• Independently research for relevant information and perform content reviews
• Work alongside multiple teams in a fast-paced agile environment towards providing high quality written content.
• Follow recommended style and business guidelines; using approved templates
• Being technically savvy in the areas of documentation by being hands-on with new and current product features
• Being proficient in usage of documentation tools & systems and aware of new technologies in documentation, industry best practices.
• Delivering the work allocated in time and with quality including translations and documentation build packages

Starting salary 20000 INR, expecting salary 40000+ INR 

Effebot is looking for managers who will be selling...Effebot! 

Hello, we’re an international company, founded in Russia in 2013. Though we’re located in Perm, we’re expanding worldwide and now are looking for new team members! 

Effebot is an effective voice mailing service which provides smart robocalls with IVR customization and speech recognition.

Effebot can be used for any outbound calls: cold callings, surveys, complaints and claims fixing, notifications, etc. It can easily and quickly inform clients about promotions, sales or news. Effebot also provides cloud solutions for inbound calls.

We are a team of 130+ great specialists, and we are happy to welcome new employees to our ranks.

You may see more on our website: https://effebot.com/">https://effebot.com/ 

So, if you: 

• have a successful experience in cold calling sales (from 2 years);
• have an experience of remote work, enjoy it, know how to organize your work day by yourself;
• are responsible - we trust you to be our representative in your country and we want to rely on you;
• are ambitious - with good motivation you’ll be earning more; 
• can fluently speak English (other languages are a nice advantage!);
• are proud to call your speech diverse and literate.

Then you’re welcome to apply to our team!

What you’ll need to do: 

• search for new clients in India; 
• effectively negotiate with clients’ representatives of different levels;
• develop clients;
• make a lot of outbound calls;
• work in the amoCRM system.

What you need to have:

• computer;
• access to Internet;
• USB headphones;
• willing to work and earn. 

Salary conditions: 

• after onboarding your salary is around 20000 INR monthly 
• plus 20-30% from sales you made
• we expect you to earn at least 500-600$. 

Work conditions: 

• remote work (you work from your home);
• working hours 10-19 (IST);
• working days are from Monday to Friday; 
• good-working onboarding process;
• career perspectives.