Avaya Engineer-Tier 3

Avaya Engineer-Tier 3 at Inspiredge IT Solutions · Remote, Visakhapatnam · 5 - 15 years · ₹8L - ₹17L / yr · Profitable · Remote friendly · Posted 9 Aug 2021

Avaya Engineer-Tier 3

at Inspiredge IT Solutions

Posted by Raj Akkireddy

5 - 15 yrs

₹8L - ₹17L / yr

Remote, Visakhapatnam

Skills

Avaya

Tier 3

Avaya CMS

Troubleshooting

Implementation

Aura

Avaya Experience portal

SMGR

SBC

Deployment

Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager and advance level troubleshooting to make project cut-overs successful.
Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
Works with the customer on recurring alarms that trigger in the PBX and provides plan of action to isolate the defect in PBX/Network - Problem Management
Session Manager/System Manager (SIP server) administration and routing configuration
Session Border Controller administration and configuration
Session Border Controller to Session Manager Routing configuration
Works with the onsite system technician as required during test and turn-up of phones, application servers, and adjuncts
Works with Service Provider for circuit turn-up activities and other issues associated with the maintenance activity
Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
SIP Link restoration and troubleshooting that require set up and analysis of SIP traces
Troubleshooting Call flow Routing and Adaptation between SIP Server and Session Border Controller
Troubleshooting Voice quality issues (Static, Jitter, Robotic voice, Latency) over WAN using Sniffer and Network traces

Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager and advance level troubleshooting to make project cut-overs successful.
Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
Works with the customer on recurring alarms that trigger in the PBX and provides plan of action to isolate the defect in PBX/Network - Problem Management
Session Manager/System Manager (SIP server) administration and routing configuration
Session Border Controller administration and configuration
Session Border Controller to Session Manager Routing configuration
Works with the onsite system technician as required during test and turn-up of phones, application servers, and adjuncts
Works with Service Provider for circuit turn-up activities and other issues associated with the maintenance activity
Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
SIP Link restoration and troubleshooting that require set up and analysis of SIP traces
Troubleshooting Call flow Routing and Adaptation between SIP Server and Session Border Controller
Troubleshooting Voice quality issues (Static, Jitter, Robotic voice, Latency) over WAN using Sniffer and Network traces

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About Inspiredge IT Solutions

Founded :

2012

Type :

Services

Size :

100-1000

Stage :

Profitable

About

Inspiredge provides best multi channel services like Application Development, Systems Engineering, Expenses Management, QA Services, Call Monitoring & Online branding.