Avaya Engineer-Tier 3

• 6-8 years direct experience as a SQL Developer.
• 3+ years’ experience in ETL tools like SSIS, SSRS- Reports
• Proven Microsoft T-SQL skills.
• 3+ years of Data Analysis in a financial institution is preferred.
• Demonstrated knowledge of large, relational databases and data structures.
• Strong experience in database security
• Strong understanding of ETL concepts.
• Proficient in standard business and database software including: MS Office, MS Access, and SSMS.
• Experience with Agile using JIRA software, Confluence or combination of both.

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are currently looking for Senior Recruiters & International recruiters for our Job Search Services department.

Responsibilities:

· Research, register and apply for jobs available overseas, as per the client's requirement.

· Develop and implement a search strategy that includes recruitment agencies, employer websites, job boards and social networks.

· Understand the client's profile and suggest the availability of jobs as per their requirement.

· Review resumes and credentials for appropriateness of skills, experience and knowledge.

· Understand different skill sets and job descriptions and apply for the right job on job portals, recruitment boards, to recruitment agencies & directly company's website.

· Ability to interact with the clients on call and email on their job search services.

· Co-ordinate responses and interview schedules with clients, as needed

Technical & Business Expertise:

-Hands on integration experience in SSIS/Mulesoft
- Hands on experience Azure Synapse
- Proven advanced level of writing database experience in SQL Server
- Proven advanced level of understanding about Data Lake
- Proven intermediate level of writing Python or similar programming language
- Intermediate understanding of Cloud Platforms (GCP) 
- Intermediate understanding of Data Warehousing
- Advanced Understanding of Source Control (Github)

We are looking for a skilled React.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js using Typescript. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

To ensure success as a react.js developer, you should have in-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications. Ultimately, a top-class react.js developer should be able to design and build modern user interface components to enhance application performance.

React.js Developer Responsibilities:

- Meeting with the development team to discuss user interface ideas and applications.

- Reviewing application requirements and interface designs.

- Identifying web-based user interactions.

- Developing and implementing a highly responsive user interface using react concepts.

- Writing application interface codes using JavaScript following react.js workflows.

- Troubleshooting interface software and debugging application codes.

- Developing and implementing front-end architecture to support user interface concepts.

- Monitoring and improving front-end performance.

- Documenting application changes and developing updates.

React.js Developer Requirements:

- Bachelor’s degree in computer science, information technology, or a similar field.

- Previous experience working as a react.js developer.

- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.

- Knowledge of REACT tools including React.js, Typescript, Redux, Flux, HTML / CSS.

- Experience working with Graphql and Hasura is a plus

- Knowledge of performance testing frameworks including Mocha and Jest.

- Experience with browser-based debugging and performance testing software.

- Excellent troubleshooting skills.

- Good project management skills.

- Minimum of 2 years experience with React Js

- Minimum of 3 years of web development experience.

Immediate Joiner Preferred

The job is applicable only for Mumbai-based candidates.

Digital Marketing Agency Experience preferred.

I. YOUR ROLE

Driving business objectives for the agency’s clientele through Paid marketing activities.

II. YOUR RESPONSIBILITIES

• Monitoring, Auditing and Executing Campaigns on Google display/search Ads, Facebook, and Instagram ads
• Ensuring campaign performance and identifying insights to drive incremental results.
• Collaborate with the Account Manager and creative teams for campaign planning.
• Drive positive curiosity and a hunger for learning and new ideas through the team.
• Initiate and drive case study creation that can be nominated for awards, post completion of noteworthy campaigns.
• Build trust with clients’ POCs and Digital Leads.
• Ability to represent the agency in account reviews and performance meetings
• Assisting the team in pitching for new business.
• Auditing Ad accounts of prospects and identifying opportunities for performance improvement.
• Deliver volume, quality leads , TAT & cost outcomes (in accordance with quarterly OKRs) for paid user acquisition (i.e. advertising)

III. ABOUT YOU

- Professional / Academic Requirements

• 2+ years of relevant work experience in Paid media
• A Degree in Engineering, Marketing, Advertising, Communication or another relevant field

- Technical Requirements

• Expert level command over Google Ads, Facebook/Instagram ads
• Exposure to multiple verticals like eCommerce, BFSI, Realty, Travel, etc.
• Proficient at Google Analytics, Apps-flyer, Similar web, Adobe solutions, etc.
• Master of decoding trends and analytics from data
• Proficient with the MS Office Software (PowerPoint, Excel)
• Superior communication and presentation skills
• Creative & Strategic thinking
• Up-to-date on creative and market trends

• Expert knowledge of IBM DB2 V11.5 installations, configurations & administration in Linux systems.
• Expert level knowledge in Database restores including redirected restore & backup concepts.
• Excellent understanding of database performance monitoring techniques, fine-tuning, and able to perform performance checks & query optimization
• Good knowledge of utilities like import, load & export under high volume conditions.
• Ability to tune SQLs using db2advisor & db2explain.
• Ability to troubleshoot database issues using db2diag, db2pd, db2dart, db2top tec.
• Administration of database objects.
• Capability to review & assess features or upgrades to existing components.
• Experience in validating security aspects on a confidential database.
• Hands-on experience in SSL communication setup, strong access control, and database hardening.
• Experience in performing productive DB recovery and validating crash recovery.
• Experience in handling incidents & opening DB2 support tickets.
• Experience in deploying a special build DB2 version from DB2 support.
• Worked in environments such as 12x5 supports of production database services.
• Excellent problem-solving skills, analytical skills.
• Validate security aspects on a confidential database
• SSL communication setup, strong access control; database hardening
• Validate Crash recovery
• perform productive DB recovery
• On incidents open db2 support tickets
• Deploy a special build DB2 version from db2 support

Good to have:

• Experience in handling application servers (WebSphere, WebLogic, Jboss, etc.) in highly available Production environments.
• Experience in maintenance, patching, and installing updates on WebSphere Servers in the Production environment.
• Able to handle installation/deployment of the product (JAR/EAR/WAR) independently.
• Knowledge of ITIL concepts (Service operation & transition)

Soft skills:

• Ability to work with the global team (co-located staffing).
• Carries learning attitude, should be an individual contributor and must have excellent communication skills.
• Support: 12/5 support is required (on a rotational basis).