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Avaya Engineer-Tier 3
Inspiredge IT Solutions's logo

Avaya Engineer-Tier 3

Raj Akkireddy's profile picture
Posted by Raj Akkireddy
5 - 15 yrs
₹8L - ₹17L / yr
Remote, Visakhapatnam
Skills
Avaya
Tier 3
Avaya CMS
Troubleshooting
Implementation
Aura
Avaya Experience portal
CM
SM
SMGR
SBC
Deployment
  • Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager and advance level troubleshooting to make project cut-overs successful.
  • Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
  • Works with the customer on recurring alarms that trigger in the PBX and provides plan of action to isolate the defect in PBX/Network - Problem Management
  • Session Manager/System Manager (SIP server) administration and routing configuration
  • Session Border Controller administration and configuration
  • Session Border Controller to Session Manager Routing configuration
  • Works with the onsite system technician as required during test and turn-up of phones, application servers, and adjuncts
  • Works with Service Provider for circuit turn-up activities and other issues associated with the maintenance activity
  • Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
  • SIP Link restoration and troubleshooting that require set up and analysis of SIP traces
  • Troubleshooting Call flow Routing and Adaptation between SIP Server and Session Border Controller
  • Troubleshooting Voice quality issues (Static, Jitter, Robotic voice, Latency) over WAN using Sniffer and Network traces
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Inspiredge IT Solutions

Founded :
2012
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Inspiredge provides best multi channel services like Application Development, Systems Engineering, Expenses Management, QA Services, Call Monitoring & Online branding.
Read more

Connect with the team

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Siraz Mohammed
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Siraz Mohammed
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Raj Akkireddy
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Roja Rani

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

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