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Senior Manager / GM – Business Development & Strategic Growth (Defence & Aerospace)

Responsibilities :

Strategic Business Development & Opportunity Creation

● Identify and build business opportunities across:

○ Indian Armed Forces

○ DRDO laboratories

○ Defence Public Sector Undertakings (DPSUs)

○ Domestic and global OEMs

○ System Integrators

○ Defence technology ecosystems

● Build and execute account-based growth strategies for high-value strategic accounts.

● Create and manage a healthy pipeline of defence and aerospace opportunities.

● Identify early-stage platform requirements and align Kokasa capabilities accordingly.

Technical Engagement & Requirement Shaping

● Work closely with engineering teams to convert technical capabilities into customer solutions.

● Engage with:

○ Defence program leaders

○ Procurement stakeholders

○ Platform architects

○ Engineering teams

● Support and influence:

○ Staff Qualitative Requirements (SQRs)

○ Expressions of Interest (EOIs)

○ Technical specifications

○ Platform-level discussions

● Position Kokasa technologies during early design and indigenization stages.

Defence Procurement & Program Capture

● Lead end-to-end business development and capture activities under defence

procurement frameworks.

● Drive strategy and execution across:

○ Defence Acquisition Procedure (DAP)

○ Buy (Indian-IDDM)

○ Make procedures

○ Government tenders

○ GeM procurement

○ Technology Development Fund (TDF)

○ iDEX initiatives

○ ADITI and related innovation programs

● Manage the complete bid lifecycle:

○ Opportunity qualification

○ Bid strategy

○ Proposal management

○ Stakeholder coordination

○ Negotiation and closure

Strategic Partnerships & Ecosystem Development

● Develop relationships with:

○ Defence OEMs

○ Aerospace organizations

○ Offset partners

○ Defence MSMEs

○ Technology partners

○ Research institutions

● Identify opportunities supporting:

○ Localization

○ Technology transfer

○ Strategic partnerships

○ Platform integration

Program Coordination & Execution Support

● Work closely with cross-functional teams including:

○ Engineering

○ Manufacturing

○ Program Management

○ Testing teams

● Support trials, field validation activities, and customer engagements.

● Ensure smooth execution from opportunity creation to deployment.

Experience

● 6–12 years of experience in:

○ Defence Business Development

○ Strategic Partnerships

○ Technical Sales

○ Key Account Management

○ Defence Program Management

○ Aerospace Business Development

Required Knowledge

Strong understanding of Defence procurement lifecycle, DAP framework, GeM procurement

ecosystem, iDEX, ADITI, TDF, Government tenders, DPSU ecosystem

Domain Expertise

Strong exposure to one or more of:

● Defence systems

● Aerospace systems

● Defence manufacturing

● Military electronics

● Electromechanical systems

● Electrohydraulic systems

● Aviation platforms

Preferred Skills

● Strong networking and stakeholder management capability

● Excellent communication and presentation skills

● Strong commercial and strategic thinking

● High ownership mindset

● Negotiation and relationship-building skills

● Ability to operate in fast-moving environments

Location: Hybrid/ Remote

Openings: 3

Experience: 2+ Years

Qualification: Bachelor’s or Master’s in Computer Science or a related technical field

Key responsibilities:

Automation & Frameworks

• Design, build, and maintain Test Automation frameworks using best practices.
• Continuously enhance test coverage and test efficiency through automation.

AI Awareness (Preferred)

• Familiarity with AI/ML-based testing tools or self-healing test automation frameworks is an added advantage.
• Explore ways to integrate AI-driven quality assurance into existing testing processes.

Collaboration & Reporting

• Work closely with developers, product managers, and architects in a fast-paced Agile environment.
• Report test results, risks, and improvement areas in a clear and timely manner.

Product Quality Assurance

• Test multiple products to identify deficiencies, defects, and usability gaps.
• Investigate product quality issues and drive continuous improvement in collaboration with engineering teams.

Release Readiness

• Run full regression test passes before each product release.
• Assist the team in making the go/no-go release decision based on test outcomes.

Required skills: 

• 2+ years of hands-on experience as a QA Engineer in a fast-paced, global environment
• Strong knowledge of various testing techniques – UI Testing, Automated Testing, Test-Driven Development (TDD) strategies
• Solid understanding of test methodologies (functional, non-functional, BDD)
• Expertise in end-to-end automation tools like Selenium, WebDriver, and Puppeteer for browser automation and UI testing
• Familiarity with JavaScript testing frameworks such as Jest, Mocha, Webpack (a plus)
• Basic coding knowledge in Java, HTML5, CSS3, DB2, XML is a plus
• Experience working with Agile/Scrum methodologies

MANDATORY:

• Super Quality Data Architect, Data Engineering Manager / Director Profile
• Must have 12+ YOE in Data Engineering roles, with at least 2+ years in a Leadership role
• Must have 7+ YOE in hands-on Tech development with Java (Highly preferred) or Python, Node.JS, GoLang
• Must have strong experience in large data technologies, tools like HDFS, YARN, Map-Reduce, Hive, Kafka, Spark, Airflow, Presto etc.
• Strong expertise in HLD and LLD, to design scalable, maintainable data architectures.
• Must have managed a team of at least 5+ Data Engineers (Read Leadership role in CV)
• Product Companies (Prefers high-scale, data-heavy companies)

PREFERRED:

• Must be from Tier - 1 Colleges, preferred IIT
• Candidates must have spent a minimum 3 yrs in each company.
• Must have recent 4+ YOE with high-growth Product startups, and should have implemented Data Engineering systems from an early stage in the Company

ROLES & RESPONSIBILITIES:

• Lead and mentor a team of data engineers, ensuring high performance and career growth.
• Architect and optimize scalable data infrastructure, ensuring high availability and reliability.
• Drive the development and implementation of data governance frameworks and best practices.
• Work closely with cross-functional teams to define and execute a data roadmap.
• Optimize data processing workflows for performance and cost efficiency.
• Ensure data security, compliance, and quality across all data platforms.
• Foster a culture of innovation and technical excellence within the data team.

IDEAL CANDIDATE:

• 10+ years of experience in software/data engineering, with at least 3+ years in a leadership role.
• Expertise in backend development with programming languages such as Java, PHP, Python, Node.JS, GoLang, JavaScript, HTML, and CSS.
• Proficiency in SQL, Python, and Scala for data processing and analytics.
• Strong understanding of cloud platforms (AWS, GCP, or Azure) and their data services.
• Strong foundation and expertise in HLD and LLD, as well as design patterns, preferably using Spring Boot or Google Guice
• Experience in big data technologies such as Spark, Hadoop, Kafka, and distributed computing frameworks.
• Hands-on experience with data warehousing solutions such as Snowflake, Redshift, or BigQuery
• Deep knowledge of data governance, security, and compliance (GDPR, SOC2, etc.).
• Experience in NoSQL databases like Redis, Cassandra, MongoDB, and TiDB.
• Familiarity with automation and DevOps tools like Jenkins, Ansible, Docker, Kubernetes, Chef, Grafana, and ELK.
• Proven ability to drive technical strategy and align it with business objectives.
• Strong leadership, communication, and stakeholder management skills.

PREFERRED QUALIFICATIONS:

• Experience in machine learning infrastructure or MLOps is a plus.
• Exposure to real-time data processing and analytics.
• Interest in data structures, algorithm analysis and design, multicore programming, and scalable architecture.
• Prior experience in a SaaS or high-growth tech company.

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

Mai Labs (Erstwhile P2e Labs) is a startup with the ambitious goal of creating the next Internet. We are dedicated to empowering the next billion users and democratizing the creation and unlocking of value on the Internet. With human interactions at the core, our technology acts as an enabler to unlock new opportunities for all Internet users, not the privileged few.

Our portfolio includes a range of innovative products, including an open world - immersive platform to help creators craft immersive environments and assets, and a work in progress immersive realm. We are inching towards our vision of creating a complete photorealistic virtual world with complete design freedom and autonomy to artists, designers & developers.

Who We Are:

We are building a trust based, people centric Company with focus on Users. Our team is proud to be building towards ‘Made-in-India’, building inclusive & compliant products for everyone in the community. We believe that People are core of our business, they build, they collaborate, they innovate, and they surprise themselves by becoming best version of themselves.

Beyond the ask of role requirements, we hire for willingness to challenge status quo, with proclivity towards collaboration.

Role: UX/ UI Designers (Experienced)

Location: Noida (5 Days - Work from Office)

What will you get to do?             

You will collaborate with our Design team, Product Managers, and Engineers to understand & craft research-based user preferences & needs. You will guide projects with designing thinking principles, conduct usability testing, take feedback and co-create pilot designs. Your stakeholders will look forward to your wireframes, design prototypes with information flow architecture. Visually appealing UI designs to ensure seamless, interactive and intuitive navigation for our consumers will be your priority.

You will stay up-to-date with new industry trends, protocols for best design practices, and will get our support to satiate your curiosity for emerging technologies.

Profile Expectations:

- A bachelor’s degree in design, or related fields. We are degree agnostic & focus on skills.

- Proven experience of 4-10 years as a UX/UI Designer. We will love to have detailed conversation on your portfolio showcasing innovative and visually striking designs.

- Proficiency in design tools like Adobe Creative Suite, Sketch, Figma, or etc.

- Great to have a solid understanding of user-centered design principles, information architecture, and interaction design on multiple platforms (Web, Mobile etc.).

- Communicate, collaborate, and articulate design ideas.

Roles and Responsibilities: 

• Must be self-driven and motivated
• Proficient in writing quality, efficient and performant code for iOS app, using Swift
• Follow right architecture and design patterns
• Aware of the agile working environment
• Document design/technical guidelines and spread knowledge across teams
• Responsible for self/peer code reviews
• Viable suggestions with clear understanding of iOS fundamentals
  
  
  Requirements :

  (Must have skills) 

• Swift (relevant knowledge)
• iOS Fundamentals
• MVVM/VIPER (relevant knowledge and experience )
• SOLID principles
• Third party integrations likes google map, firebase, Analytics
• Know about push notification & deep linking