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Palo Alto TAC Engineer

Department: Technical Assistance Center (TAC)

Location: Bangalore

Job Type: Full-Time

Company Name

Inflow Technologies

Company Website

https://inflowtechnologies.com/

Company details

Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia.

Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle.

Inflow has an annual run-rate revenue of USD 700+ Million.

Location: Bangalore

Mode of Working: Work Form Office

Days of Working: 5 Days a week

Responsibilities

About the Role:

We are looking for an experienced and technically skilled TAC (L1+) to join our Palo Alto Networks support team. 

Key Responsibilities:

• Advanced Troubleshooting & Escalations:
• Handle and lead resolution of highly complex L1+ support cases across Palo Alto Networks technologies (e.g., NGFW, Panorama, GlobalProtect, Prisma, Cortex).
• Technical Leadership:
• Act as a go-to expert for L1/L2 engineers, providing technical mentorship, guidance, and support.
• Collaboration:
• Work closely with Engineering, QA, and Product Management teams to drive product improvements and bug fixes based on customer feedback and recurring issues.
• Root Cause Analysis (RCA):
• Conduct thorough analysis of recurring issues and drive permanent corrective actions.
• Customer Communication:
• Interface directly with enterprise customers, ensuring timely and accurate communication throughout the support lifecycle, especially for high-severity incidents.
• Knowledge Sharing:
• Create and maintain detailed technical documentation, knowledge base articles, and troubleshooting guides.
• Incident Management:
• Assist in managing P1/P2 incidents and ensure proper escalation paths and resolution workflows are followed.
• Training & Development:
• Deliver internal training sessions for TAC team members and contribute to skills development programs.

Interview process

2 Rounds - 1st is Virtual (1 round can be face-to-face)

Skills:

Required Skills & Qualifications:

• 4+ years in a technical support or network/security engineering role.
• Expert-level knowledge of Palo Alto Networks products and technologies.
• Deep understanding of networking concepts (TCP/IP, BGP, OSPF, NAT, VPNs, DNS).
• Experience with security concepts (firewalls, IDS/IPS, threat prevention, SSL decryption).
• Familiarity with tools such as CLI, packet capture analysis (Wireshark), syslog, and debug commands.
• Strong communication and customer-facing skills.

Preferred Skills and Certifications:

• Palo Alto Networks certifications such as PCNSE or PCCSE.
• Experience with cloud security (AWS, Azure, GCP) and Prisma Access or Prisma Cloud.
• Hands-on experience with automation/scripting (Python, REST APIs, Ansible) is a plus.
• ITIL or similar framework experience is beneficial.

Any other additional information

Commitment Clause of 3 Years

At Quantiphi, you will be a key leader within our Platform Engineering team, responsible for defining and driving the architectural vision for cloud-based solutions. You will lead the design and implementation of robust pipeline infrastructure, orchestrating integration flows among upstream RPA processes, the AR tool backend, and downstream systems. You will work closely with stakeholders, cross-functional teams, and clients to ensure that solutions are scalable, secure, and aligned with business objectives.

Must have skills:

• Strong expertise in designing and architecting scalable, secure, and highly available AWS platforms using services such as API Gateway, Lambda, EC2, ECS/EKS, VPC, IAM, S3, CloudWatch, CloudTrail, ECR, SNS, SQS, EventBridge, Systems Manager (SSM), KMS, and Secrets Manager.
• Proven technical experience in designing and overseeing end-to-end platform integration architectures, orchestrating data and process flows between upstream systems, third-party applications (e.g., ERP systems such as BaaN, SAP, Oracle), internal services, and downstream consumer applications.
• Strong expertise in API architecture, including RESTful APIs, API Gateway, authentication/authorization (OAuth, JWT, API Keys), API lifecycle management, integration patterns, and secure third-party connectivity.
• Extensive experience designing AWS IAM security governance, including IAM Roles, Policies, Cross-Account Access, Permission Boundaries, Service Control Policies (SCPs), and enterprise identity and access management strategies.
• Strong experience designing AWS infrastructure using Infrastructure as Code (Terraform, AWS CloudFormation, or AWS CDK), with reusable platform modules, reference architectures, and standardized deployment frameworks.
• Expertise in designing and implementing enterprise CI/CD and DevSecOps pipelines using GitHub Actions, Jenkins, GitLab CI/CD, or AWS CodePipeline, integrating automated testing, security scanning, and deployment governance.
• Strong knowledge of enterprise networking, including VPC architecture, Transit Gateway, Direct Connect, VPN, Load Balancers, Route 53, DNS, PrivateLink, and hybrid connectivity.
• Experience implementing enterprise monitoring and observability using Amazon CloudWatch, CloudTrail, dashboards, centralized logging, and alerting frameworks to ensure platform reliability and operational excellence.
• Proficiency in automation using Python, Bash, PowerShell, and AWS SDK (Boto3) to streamline platform operations and deployments.
• Excellent technical solution design, stakeholder management, technical leadership, documentation, and mentoring skills, with the ability to drive architecture reviews and establish engineering best practices.

Good to have skills:

• Experience designing enterprise integration platforms using event-driven and microservices architectures.
• Knowledge of AWS Organizations, Control Tower, Landing Zone, governance frameworks, and FinOps best practices.
• Experience with container platforms such as Docker, Kubernetes, Amazon ECS/EKS, and service mesh technologies.
• Familiarity with enterprise observability platforms such as Grafana, Prometheus, Datadog, Splunk, or OpenSearch.
• Experience with enterprise messaging and integration technologies such as Kafka, Amazon MSK, MQ, or EventBridge.
• Knowledge of disaster recovery, business continuity, and high-availability architecture.
• AWS Certifications such as Solutions Architect – Professional, DevOps Engineer – Professional, Security Specialty, or Advanced Networking – Specialty.
• Experience working in Agile, DevOps, and Platform Engineering environments.

As part of the Cloud Platform / Devops team at Upswing, you will get to work on building state-of-the-art infrastructure for the future. You will also be –

• Building Infrastructure on AWS driven through terraform and building automation tools for deployment, infrastructure management, and observability stack 
• Building and Scaling on Kubernetes
• Ensuring the Security of Upswing Cloud Infra
• Building Security Checks and automation to improve overall security posture 
• Building automation stack for components like JVM-based applications, Apache Pulsar, MongoDB, PostgreSQL, Reporting Infra, etc.
• Mentoring people across the teams to enable best practices 
• Mentoring and guiding team members to upskill and helm them develop work class Fintech Infrastructure

What will you do if you join us?

• Write a lot of code
• Engage in a lot of cross-team collaboration to independently drive forward infrastructure initiatives and Devops practices across the org 
• Taking Ownership of existing, ongoing, and future initiatives 
• Plan Architecture- for upcoming infrastructure
• Build for Scale, Resiliency & Security 
• Introduce best practices wrt Devops & Cloud in the team
• Mentor new/junior team members and eventually build your own team

You should have

• Curiosity for on-the-job learning and experimenting with new technologies and ideas
• A strong background in Linux environment
• Must have Programming skills and Experience
• Strong experience in Cloud technologies, Security and Networking concepts, Multi-cloud environments, etc.
• Experience with at least one scripting language (GoLang/Python/Ruby/Groovy)
• Experience in Terraform is highly desirable but not mandatory
• Experience with Kubernetes and Docker is required 
• Understanding of the Java Technologies and Stack
• Any other Devops related experience will be considered