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About Us:
Zybisys, recognized by Startup India, is a technology solutions company specializing in managed services for the rapidly growing FinTech sector. Founded in 2017, we focus on innovative cloud solutions that empower clients to navigate todays digital landscape. With a commitment to security, efficiency, and understanding customer needs, we deliver customized solutions that drive growth and success across various industries. Join us in shaping the future of technology!
Position: Inside Sales Representative (ISR)
Location: Bangalore, Karnataka
Experience: 2 - 4 years of experience in inside sales representative role (ISR), preferably in the IT Sales, IT Services Sales and would be an advantage if related to financial services (FinTech) industry.
Key Responsibilities:
- Conduct outbound calls to prospective clients to generate leads and qualify prospects.
- Build and maintain strong relationships with existing and potential clients through proactive communication.
- Understand the needs and pain points of clients and effectively communicate how Zybisys products and services can address their requirements.
- Collaborate with the Field sales team to develop and implement strategies for achieving sales targets and objectives.
- Utilize CRM software to track sales activities, update client information, and generate reports.
- Stay updated on industry trends, market conditions, and competitor activities to identify new business opportunities.
- Upsell additional products or services to existing clients based on their needs and preferences.
- Provide timely and accurate information to clients regarding product features, pricing, and technical specifications.
- Regularly review and analyze personal performance metrics against sales targets, seeking areas for improvement.
- Work closely with the marketing team to support promotional campaigns and initiatives.
- Attend industry events and webinars to expand professional networks and stay informed about market developments.
- Demonstrate a high level of professionalism, integrity, and enthusiasm in all interactions with clients and colleagues.
Requirements:
- Bachelors degree in business administration, Marketing, or a related field.
- Proven track record of success in inside sales, with experience in IT services. Experience in fintech domain would be added advantage.
- Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
- Excellent listening skills and the ability to understand clients needs quickly and effectively.
- Proficiency in using CRM software and other sales tools to manage leads and opportunities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Results-driven mindset with a focus on achieving and exceeding sales targets.
- Adaptability and willingness to learn new technologies and industry trends.
- Prior experience in upselling or cross-selling products or services.
- Strong organizational skills and attention to detail.
Benefits:
- Comprehensive health and wellness benefits package.
- Opportunities for career growth and advancement within the company.
- Dynamic and collaborative work environment.
If you're a motivated and results-oriented individual with a passion for sales and technology, we'd love to hear from you! Join us at Zybisys and be part of an energetic team driving innovation and success in the digital world.
Zybisys is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences.
Our client is one of the big 4 global management consultancy companies that focuses on achieving outcomes par excellence, by working alongside its clients, who are ambitious change makers across industries, as one team and thus redefining the industries.
They serve across industries such as financial services, aviation, energy and natural resources, aerospace and defense, automotive, technology, retail, health care, etc. They provide consultancy services in various categories including but not limited to, cost transformation, business strategy, customer experience, manufacturing, supply chain, mergers & acquisitions, leadership and talent etc.
What you will do:
- Ensuring optimal matching of people needs, firm needs and client requirements
- Executing a fair and transparent staffing process
- Ensuring balanced teams across various projects/ cases
- Developing one-on-one relationships with individuals within your class
- Regularly meeting with each to discuss their career development, goals, objectives and interests
- Providing guidance and mentoring on career management
- Regularly meeting with each to discuss their career development, goals, objectives, and interests
- Proactively connecting with individuals (and Professional Development Advisors if required), Class Captains (CC) and Class Program Managers (CPM) for periodic check-ins
- Hosting quarterly Staffing Open houses to discuss top-of-mind questions for classes
- Charting out annual engagement plan with classes to cover topics such as transfers, staffing in new roles (e.g. post level change or promotion), long duration staffings etc.
- Seeking support from CCs and CPMs in actively managing class staffing expectations and boosting class morale
- Actively managing expectations, as well as collaborating with them in finding creative ways to work around the challenges, and boosting the class karma/morale
- Working with peers across the global/ regional system to ensure India clients are served well, and supporting global/ regional cases requiring India team members
- Partnering with HR on performance management, employee relations, and other issues related to employment law and policy matters
- Engaging with case team leadership to understand staffing needs, including nature of assignments, staffing requirements, and overseeing staffing of teams to projects based on understanding of client, office and individual needs
- Managing the required trade-offs between business need and professional development needs of the consultants
- Managing and/or attending all Staffing related calls and meetings
- Working with Staffing Manager to ensure decisions best optimize tradeoffs between client service, utilization, and retention
- Continuously improving local staffing processes and supporting global staffing initiatives as required
- Being the single point of contact for approving all the vacation requests that come to staffing, by following a set of filters/criteria/conflicts we need to check for
- Managing staffing processes and databases to a high level of accuracy, including updating the overall allocation database, creating availability summary emails, updating the availability sheet, and owning a variety of weekly/monthly staffing reports
- Supporting the Performance and Career Development processes for the Consulting staff - by providing the Professional Development team with reports that allow them to generate reviews, upward feedback and run the promotion diligence process
- Collaborating with training team to plan the training schedule for your class
- Responding to ad hoc staffing information requests (as required)
- Periodically re-visiting the staffing process and recommending improvements to efficiency and effectiveness
- Continuously advancing local staffing processes
- Supporting regional and global staffing initiatives as required
- Leading/ supporting projects as required e.g. working with Finance to enhance visibility of cost/ revenue ratio for active cases
- Participating in and creating impact with other office/ people-related initiatives
- Being an active member of relevant governance councils e.g. People Council, PD Committee, Promotions Committee
- Demonstrating best practices in following staffing policies and processes
Desired Candidate Profile
What you need to have:- Postgraduate with, 7-8 years’ work experience in HR/ Talent Management/ Resource Management/Professional Development
- Demonstrated leadership experience in client facing consulting work with at least 3 years of consulting work experience (having played Consultant equivalent or higher roles)
- Competence with Excel, PowerPoint, Word
- Excellent customer-facing communication skills (towards leadership, consulting staff)
- Ability to take high-stake decisions under pressure
- Ability to deal with highly confidential information with discretion
- Eagerness to contribute to team building and people development
- Sound commercial and business judgement
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