3 OCM Jobs in India

Job Description

Training Lead

We are looking for a highly experienced Change Management & Training Lead with over 20 years of experience to establish and scale a dedicated sub-practice for Training & Change Management within the organization.

This role requires strong expertise in organizational change management (OCM), learning strategy, and end-user enablement, with the ability to drive business adoption (BOS) across large-scale transformation programs. The ideal candidate will lead the design and execution of end-user training frameworks, communication strategies, and change adoption initiatives, ensuring seamless transition and sustained value realization.

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Key Responsibilities

1. Practice Development & Strategy

•             Define and establish a Training & Change Management sub-practice, including vision, offerings, and roadmap

•             Develop service frameworks, methodologies, and reusable assets for:

o             Organizational Change Management (OCM)

o             End User Training (EUT)

o             Business Adoption Services (BOS)

•             Build a scalable operating model, including governance, tools, and best practices

•             Identify opportunities to integrate change management into enterprise transformation programs

•             Drive continuous improvement and maturity of the practice

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2. Change Management Leadership

•             Lead end-to-end change management strategy and execution across large transformation initiatives

•             Conduct change impact assessments, stakeholder analysis, and readiness assessments

•             Develop and execute change strategies, communication plans, and adoption roadmaps

•             Ensure alignment between business objectives and change initiatives

•             Monitor and track adoption metrics, business outcomes, and change effectiveness

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3. Training Strategy & Execution

•             Define enterprise-wide training strategy and learning frameworks

•             Design and implement end-user training programs (role-based, system-based, and process-based)

•             Develop training materials, e-learning modules, and digital adoption tools

•             Ensure effective training delivery models (instructor-led, virtual, on-demand)

•             Drive training effectiveness measurement through feedback, assessments, and adoption KPIs

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4. Business Adoption & Transformation Enablement

•             Drive Business Ownership & Adoption (BOS) for new systems, processes, and platforms

•             Ensure smooth transition of users from legacy to new systems

•             Establish adoption frameworks ensuring high user engagement and productivity

•             Collaborate with program teams to ensure change and training are embedded into delivery lifecycle

•             Enable sustained adoption and continuous user support mechanisms

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5. Stakeholder & Client Engagement

•             Act as a trusted advisor to senior stakeholders, business leaders, and clients

•             Lead change workshops, training sessions, and leadership alignment meetings

•             Collaborate with program managers, architects, and business teams to align change initiatives

•             Manage complex stakeholder landscapes and ensure effective communication

•             Support RFPs, proposals, and solutioning for change management and training services

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6. Governance & Quality Assurance

•             Establish and enforce change management governance frameworks

•             Define and track KPIs for change success, training effectiveness, and business adoption

•             Ensure quality and consistency of training content and change deliverables

•             Conduct periodic reviews, audits, and health checks for ongoing initiatives

•             Mitigate risks related to user adoption, resistance, and organizational readiness

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7. Technology & Tools Enablement

•             Leverage tools for learning management systems (LMS), digital adoption platforms (DAP), and content management

•             Integrate automation, analytics, and AI-enabled learning tools into training delivery

•             Utilize data-driven insights to improve change strategies and training outcomes

•             Stay updated with emerging trends in learning technologies and change management practices

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Preferred Experience

•             Proven experience in building and scaling a Change Management & Training practice

•             Strong track record in large-scale digital transformation programs

•             Experience in domains like Travel, Transportation, Hospitality, or Enterprise IT (preferred)

•             Exposure to ERP, CRM, or large enterprise platform implementations

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Key Competencies

•             Strategic thinking and execution capability

•             Strong leadership and team-building skills

•             Expertise in driving user adoption and behaviour change

•             Excellent communication and stakeholder management

•             Ability to operate in complex, multi-program environments

•             High ownership and influence without authority

Key Responsibilities:

• Develop and execute OCM strategies for ServiceNow transformation initiatives.
• Drive stakeholder engagement, communication, and change adoption activities.
• Conduct impact assessments and readiness evaluations.
• Plan and deliver training, user enablement, and awareness programs.
• Facilitate workshops, feedback sessions, and adoption assessments.
• Collaborate with business and project teams throughout the implementation lifecycle.
• Track adoption metrics and ensure sustainable business outcomes.
• Promote change management best practices and continuous improvement.

Required Skills:

• ServiceNow, Organizational Change Management (OCM), Stakeholder Management, Change Impact Assessment, Communication Planning, Training & Enablement, Change Readiness, User Adoption, Workshop Facilitation, Business Transformation