2+ KPI management Jobs in Mumbai | KPI management Job openings in Mumbai

Roles & Responsibilities: 

• Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners 
• Act as single point contact for all client queries. 
• Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups. 
• Managing the entire show of Account Management and supporting clients.
• Owning the long term as well as the short-term growth strategy of the account(s).
• Participate in internal planning activities to develop schedules and align resources for projects and support activities. 
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker. 
• Find opportunities to bring in automation/orchestration in order to enhance client service experience. 
• Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully. 
• Understand client needs and address within defined TAT 

Knowledge & Experience: 

• Bachelor's degree and demonstrated prior Account/Service Management experience.
• Information Technology experience 
• Strong written and oral communication skills. 
• Strong Microsoft Office skills (Excel, PowerPoint ) 
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment 
• Understand technical risks and supportability parameters 
• Strong decision-making skills. 
• The ability to analyse, think innovatively, adapt and drive new best practices.
• The ability to farm the account through relationship management.

About Debox:

Debox is a business solutions firm that focuses on problem-solving through the use of data, logical reasoning and people-centred approach. We have a stellar record of delivering high-impact projects that have helped scale many startups, family-managed businesses and midsize corporates.

From redesigning and successful deployment of the Pan India Supply Chain process for Nippo Batteries to designing and developing InRadius - India's first true hyperlocal Job and Talent search platform, Debox has come a long way in solving business and real-life problems through their logical reasoning and innovative thinking.

Role: Associate Consultant – Business and Management Consulting

Location: Thane (Mumbai), this role requires travel to client sites on an ongoing basis

Work Experience: 2 Years (Freshers with Master or Equivalent degree will be considered for Management Trainee program)

Qualification: Masters or equivalent with a minimum of 2-3 years prior experience in Business Operation Management or Consulting profile 

Job Description:

• Continuous Research and understanding of prospective and current clients business and industry
• Competitor Benchmarking in terms of practices, processes, and policies
• Business process understanding, evaluation, and identifying areas of improvements
• Design and deployment of new initiatives along with the implementation plan (timelines, expected outcome and measurement of success)
• Work along with existing and new members in the client team for ground-level execution
• Set KPI's and tracking mechanisms/systems for performance tracking and timely course corrections
• Ensure regular follow-ups to ensure deployment timeline achievement
• Stay updated with best practices, tools and technology that can improve engagement/project outcome

Required Skills:

• Strong in market, industry and competitive research and benchmarking
• Ability to manage and analyse a large set of data and create relevant insights
• Ability to adapt and understand multiple industries and business models within a short time frame
• Ability to tackle complex business situations and problems and give solutions
• Excellent communication and presentation skills, able to concise the communication and presentation to CXOs and Founders
• Understand key business parameters and impact areas and ensure work done has direct or indirect value addition to key parameters