11+ KPI management Jobs in Delhi, NCR and Gurgaon | KPI management Job openings in Delhi, NCR and Gurgaon
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About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDBWe are looking for a Full Stack Web Developer with 4-6 years’ experience as a web developer in the latest of technologies. As a Full Stack Developer, you will be responsible for designing and implementing web applications that deliver a seamless user experience. You will work on both the front-end and back-end development, ensuring the entire application functions effectively.
Skills Required:
- Good communication and client interfacing skills.
- Solid fundamentals in core JavaScript concepts while working on web projects for 4-6 years.
- Proficient with Frameworks like Node.js/Nest.js, Angular/React/Vue.js/Next.js along with related technologies & frameworks like HTML, CSS, Bootstrap, Material UI.
- Good experience with Relational and/or NoSQL databases.
- Hands-on experience in building high-quality Web applications.
- Good knowledge of at least one major cloud service provider (AWS, Azure, Google Cloud).
- Good knowledge of Docker, Docker Compose.
- Basic Understanding of Kubernetes.
- Good experience with Git and branching strategy (preferably GitFlow)
- Good architectural & design skills.
- Strong analytical, problem solving, debugging and troubleshooting skills.
- Strong understanding of emerging technologies, standards, and best practices for development.
- Software development experience with significant time spent working on Cloud technologies preferred.
- Agile/Scrum methodology experience.
Role & Responsibilities:
- Go to the person of the Project lead for complex feature implementations.
- Understand requirements on its own and implement them.
- Create efficient, reusable, and scalable code for both front-end and back-end.
- Optimize applications for maximum performance and responsiveness.
- Troubleshoot and debug issues in a timely manner.
- Write and maintain technical documentation.
- Stay up to date with the latest industry trends and best practices in web development.
- Participate in code reviews to maintain code quality and enhance team collaboration.
- Guide junior members in the team to help them improve their skills.
Field Sales Executive-
Urgent requirement for Field Sales Executive. It is on the company payroll. Roles and responsibilities: Identifying and acquiring new distributors, as well as managing existing ones.
Developing & implementing sales strategies and plans to meet revenue goals.
Effectively managing and driving the sales cycle from prospection through to successful closure via local marketing activities
Building strong relationships with partners in the business territory.
Prepare regular reports and conduct monthly meetings to review team performance.
Analyzing market trends and competitors' activities.
Key Skills: - Sales Executive, digital marketing services sale, software sales, Sales Promotor, Promoter, Channel Sales, Sales, Business Development, Distributor Sales, Field Sales, Direct Sales, Secondary Sales, Sales Support, General Trade, Marketing, Field job, distributor Sales Management, Channel Sales Management, handling distributors, retail sales, retail channel sales, B2B sale, B2C sale.
Role: Field Sales Executive
Industry Type: Software Development and digital marketing services
Department: Sales & Business Development
Employment Type: Full Time, Permanent
Role Category: Retail & B2C Sales
Education
UG: Any Graduate
PG: Any Postgraduate
Doctorate: Doctorate Not Required
Python
Go Programming (Golang)The Role:
We are looking for an enthusiastic Senior Python Developer, who adopts a hands-on approach and loves to build scalable, distributed and large web / mobile products. You would be responsible for designing the architecture, reviewing the code, building the technology and deploying web/mobile applications.
Responsibilities:
- Own the product development from scratch.
- Design and implementation of low-latency, high-availability, and performant applications.
- Contribute to discussion on software architecture while mentoring a team of developers.
- Participate in code reviews, design reviews, SCRUM ceremonies, and troubleshoot to ensure uptime for live systems etc.
Requirements:
- Bachelor's degree in a technology-related field from a premier college.
- Prior 3+ years of experience in back-end development (Python/ Golang) in a start-up or a dynamic work environment.
- Good exposure in writing and optimizing SQL for high-performance systems.
- Understanding of asyncio and eventloop/ uvloop concepts. Knowledge of frameworks such as Quart/ Fastapi/ Starlette is preferred.
- Knowledge of AWS; Caching technologies like Redis, Memcache; ELK; mySQL Databases, etc.
- Strong understanding of System Design, Microservice Architecture, Kafka, Pub/Sub, Message queues, and in-memory data stores etc.
- Customer oriented, responsive to changes, and able to multi-task in a fast-paced environment.
MongoDB- Designing, building, and automating the MongoDB Architecture for open-source MongoDB.
- Good understanding of DB schema design, performance, tuning and capacity planning.
- The ideal candidate has worked with modern open-source MongoDB platforms cloud deployment models and test-driven development in a fast-paced agile environment.
- In depth understanding of data management e g permissions recovery security and monitoring Operational experience with MongoDB.
- Data Modelling Operational experience with Indexes.
- Good understanding of MongoDB replica set Op log and journals.
- Provide advice and support to other development resources interacting with MongoDB.
- Troubleshoot any problems that may come up with the database environments.
- Skilled in performance tuning and optimization using native monitoring and troubleshooting tools.
- Provide guidance in the creation and modification of standards and procedures.
- Experience working with cloud database services a plus.
- Experience working in an Agile Scrum environment.
- Experience working in Aggregation in MongoDB.
- Strong communication documentation skills and technology awareness.
Customers can choose from a variety of food kits that allows them to pick ingredients of their choice. With the belief that good food never fails in bringing people together, the startup has made the whole experience of eating a common meal interactive by applying the DIY concept.
What you will do:
- Preparing accounts and tax returns of the company
- Reconciling accounts receivable and accounts payable
- Issuing invoices for all the payments which are due to the company, tracking the cash inflow and also reporting any late transactions
- Settling the payment transactions due to be paid to third-parties, managing the same and thus issuing stop-payment instructions accordingly
- Preparing and maintaining financial records and statements of the company including, but not limited to, P&L, book-keeping and general entries
- Posting and managing all journal entries to ensure all business transactions are recorded
- Ensuring timely closure of monthly, quarterly and annual accounts
- Ensuring timely compliance of GST of various transactions
- Generation of various financial statements concerning the liabilities and assets of the business, using Tally
- Auditing financial performance and accordingly advising on how to reduce costs and increase profits
- Forecasting the financial status of the company and also analyzing the risk factors involved
Desired Candidate Profile
What you need to have:
- Relevant work experience as an Accountant
- Graduation is a must. Female candidates preferred
- Excellent communication skills
- Willingness to work 6 days a week
- Good knowledge and work experience in Tally
- Excellent in time management and critical thinking
- Candidate who can multitask and with an eye for detail
Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
As a Digital Media Buyer, you will be responsible for operating digital marketing platforms (Facebook, Youtube, Pinterest etc) optimally, with a sense of ownership. You will also handle advertising cost maintenance.
What you will do:
- Creating & Managing of Advertising/ Marketing Campaign
- Optimizing the campaigns for best results and Driving growth for the company.
- Interacting with the Brand Team (In-house & Agencies) for the creation of Marketing collaterals which has to be marketed at the lowest possible costs.
- Finding new advertising opportunities in terms of more advertising areas or in terms of ad platforms to increase the revenue while maintaining required profitability.
- Taking complete control & responsibilty for the platforms in terms of selection of creatives, ad copies, campaigns & targeting for both the advertising Inventory as well as Demographic targeting of the audience for a specific product and budget allotment for each run campaigns.
- Creating an insightful report to give feedback for content creation for creating better creatives to help reduce advertising spends for reaching audiences.
- Running analysis for improving ROIs of advertising.
- Creating Analytical models to generate better performance.
- Evaluating various marketing strategies and creating an alternative path for better results.
What you need to have:
- B.Tech from A grade colleges, PG not compulsory
- Past experience with digital marketing platforms
- Good communication skills
- Should be able to work till long hours
- A go-getter
- Fresher from IIT, NIT who is inclined towards digital marketing can also be considered.
- Should have good analytics skills, Consulting background
Founded in 2015 by a CII member and serial entrepreneur, our client is democratizing and digitizing the Indian health & fitness ecosystem by offering workouts close to your home, office or your favorite neighborhood.
As a Business Development Executive, you will be establishing and nurturing relationships that fill the business pipeline with prospective gyms/ fitness centres; increase partner base.
What you will do:
- Building and maintaining long-term relationships with on-boarded service professionals and resolving their queries in real time.
- Creating business development strategies; identifying roadblocks and driving new business from conception through the closure
- Negotiating new partnerships and business alliances; managing and retaining relationships with existing gyms/fitness centres
- Imparting necessary training to on-boarded service professionals on how to use FITPASS to their maximum advantage - Website, App, CRM
- Generating leads and cold call prospective gyms/ fitness centres; take a lead on escalations
- Ensuring smooth backend operations and timely pay-outs to partners (gyms and fitness studios) across allotted city
What you need to have:
- MBA preferred
- You possess a degree in economics or physics and have at least 1-3 years’ experience within sales, strategic partnerships, business development and/ or commercial strategy.
- You are a result driven individual with an instinct for measuring ROI at each stage and making informed decisions, backed by relevant data.
- You possess excellent interpersonal skills to develop and nurture client relationships.
- You are good at building relationships and can forge strong connections at all levels within an organization
- You are highly goal driven and work well in fast paced environments
- You are a self-starter and demonstrate a high level of resilience
- Proficient in English and communication skills
- Strong presentation skills.
- Should have sound knowledge of PowerPoint and Ms excel
NodeJS (Node.js)AngularJS (1.x)MongoDB
Express
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