11+ KPI management Jobs in Delhi, NCR and Gurgaon | KPI management Job openings in Delhi, NCR and Gurgaon
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About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
Responsibilities:
Managing and updating all social media accounts of company
Good written and spoken communication skills
Passionate about social media trends
Passionate about learning new social media management tools
Assisting the followers and customers by replying them through calls, emails, chats, and comments
Requirements:
Any graduate
Must be a team player
Should be result orientated
Good analytical skills
Experience
Min. Fresher Max. 1 Year
RFID Readers /Access Control Engineer. Boom Barrier, Gate Motor and Other Entrance Automation Products like Flap Barrier/Turnstile/DFMD/Swing Gate Motor, Shutter Rolling Motor etc. Basis Knowledge of CCTV.
Java|
· Oversee the workflow and the workforce involved in the entire software development process · Responsibilities include creating strategies for optimal performance, coordinating with different teams and departments to identify strengths and weaknesses, implementing training and workshop programs, and liaising with external agencies, including key clients |
- Key Accountabilities
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Application Development · Pioneer and drive Agile development practices, leading sprint teams and backlogs · Provide guidance to the team and ensure they adhere to development standards · Ensure team structure is optimized, and resources managed, to facilitate efficient project delivery - seamlessly integrate, mentor, and manage internal (remote) and external teams (contractors), continually monitoring quality and effectiveness · Innovation and product development – generate and facilitate ideas development, requirement gathering and user evaluation to continually develop new and exciting features and value add services · Balance competing priorities – have a good understanding of software technical debt and ensure we've got the right balance between paying it down, delivering new projects and offering outstanding customer support · Create and/or refine lean processes to ensure effective, scalable, and profitable workflows – identify and analyze problems and implement solutions. Ensure consistent and iterative delivery of high-impact, high-quality work · Ensure that the business objectives and customer requirements are at the heart of all processes and projects · Take part in deep-dive troubleshooting exercises - drive technical post-mortem discussions to identify the root cause of complex issues and implement appropriate solutions Designers & Developers · Manage a team that designs, develops, troubleshoots, and debugs software and is the go-to team for all aspects of maintenance starting with resolving software bugs, managing delivery of software and working on customer escalations · Work with product managers, designers & developers to translate internal and external customer and market requirements into a system, product, and technology roadmaps Vendor Sourcing & Management · Manage relationships with various technology vendors and contract agreements to ensure technically and economically efficient products and services are provided Application Management · Ensure new application upgrades or transformation are compliant with current applications, commercials involved in their upkeep and overlook the future need of applications and their upgrades from software development perspective · Ensure availability of in-house applications to business/ functional users as per requirement · Ensure that in-house application related incidents, events, problems, and service requests get closed in an efficient, consistent manner per the committed SLAs
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- Skills Required for the role
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Strong leadership capabilities |
Excellent client/customer service mindset
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Excellent written, interpersonal, and verbal communication skills |
Project Management and Delivery skills
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IT Product development knowledge |
Analytical and inquisitive, with excellent attention to detail
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Strong stakeholders’ management skills |
Ability to multi-task and stay organized in a dynamic work environment
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Job Description
We are seeking a passionate candidate, who is result orientated, sound knowledge of IT services, with either a proven track record of proposal writing and proposal/bid management in government or commercial proposals. The consultant will be accountable for technical writing for business proposals and managing large and complex proposals as projects.
Key Responsibilities
- To respond to RFP/RFI documents
- Scope analysis and feasibility studies
- To perform bid management, creation of bid plans, schedule, and kick-off packs
- Creation of outlines, storyboarding and win themes
- To create a compliance matrix
- To research and write generic (but technical) content for proposals (for ex: writing a generic solution roadmap for any IT service, but NOT a technical architecture)
- Articulate value proposition and highlight sales messages
- To coordinate with the clients (CXOs) and external stakeholders for inputs required
- Proofread and format documents
Key Requirements
- 6-12 years of experience in proposal writing or bid management
- IT services industry experience is must
- Must have managed large and complex RFPs
- MBA, ITIL is an added advantage
- Ability to work under high-pressure environment and deadlines
- Fundamental knowledge of IT services (web design, web development, cloud, mobility, etc.)
- Experience working with government proposals is an added advantage
- High level of commitment and flexibility
- Strong attention to detail
- Excellent communication skills, both verbal and written
Optional (added advantage)
- Knowledge of Microsoft Office, particularly PowerPoint, Excel, and Word
- Knowledge of IT domain (cloud, mobile apps, web, and portals, analytics)
- Pre-sales consulting background in IT services
Here is your chance to work with a global teaching and evaluation program, where you will BE developing web-apps that make a difference to the users.
Our client is an online education and assessment platform founded by a group of teachers, technologists, and parents who got together to create a system that can help their own children. Their primary aim in creating this system was to provide a service that could help students hone their understanding of mathematics. What they offer today is an assessment infrastructure that focuses on helping a child understand the various aspects (categorized by class and topics) that are relevant to their age. The company currently provides the ability to generate unlimited questions for various grades and provide solutions to best solve these questions The assessments can be done online or can be printed out and will provide a holistic picture of a child is faring.
What you will do:
- Producing highly cohesive, simple, and soulful user experiences while maintaining zero distance with the users
- Delivering thoughtful and impactful products and services
- Solving complex design problems at all levels – from information architecture to interaction design to prototyping and high-fidelity mockups
- Collaborating, and thinking conceptually and strategically about design
Desired Candidate Profile
What you need to have:- Bachelor’s degree in human-computer interaction or Design or Fine Art or Architecture or Engineering or IT technical discipline or in place of 2+ years of internship or 1+ years of industry design experience
- Excellent communication, presentation and organizational skills
- Superlative visual design skills, excellent problem solving skills, and the ability to work well in a collaborative team environment
- Understanding of technical constraints, user goals and business requirements that shape a product
- Ability to work confidently with Program Management, Development, Product Planning, Brand, Marketing and Usability
- Proficiency with Figma or Sketch with an understanding of rapid prototyping platforms such as Invision or Principle
- Experience working within and contributing to a structured design system
- Strong organizational skills and an attention to detail
- Additional proficiency and experience in any of the following skills: information visualization, illustration, motion graphics and animation, video, are not a requirement, but a plus
- Expertise in modern research tools such as Dscout, Qualtrics, UserTesting and/or UserZoom
- User Research experience in a complex space such as enterprise, education or other business/consumer tools and applications
Ruby
Ruby on Rails (ROR)
Javascript
Amazon Web Services (AWS)
Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.
They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - which helps to prepare for travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.
- Improving customer experience, not only for borrowers but also other partners on the platform
- Ensuring seamless integration with data/ service providers and lending partners
- When not doing any of the above, writing tests to prevent any regressions
What you need to have:
- Must have skills:
- Good Experience in Ruby On Rails
- Experience in Modular Javascript programming
- Self-starter: Someone who can develop independently
- Passionate about problem-solving, ability to see the big picture
- Realizes the value of 80-20
- Good to have skills:
- DevOps experience (Managing web application on AWS)
- Prior experience in the Fintech or Banking industry as a tech role.
- Test case writing
Software Developer: 1 to 4 yrs
Sr. Software Developer: 4 to 8 yrs
iOS App Development
Swift
Objective CWe are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.
Responsibilities
- Design and build applications for the iOS platform
- Ensure the performance, quality, and responsiveness of applications
- Collaborate with a team to define, design, and ship new features
- Identify and correct bottlenecks and fix bugs
- Help maintain code quality, organization, and automatization
Skills
- Proficient with Objective-C or Swift and Cocoa Touch
- Experience with iOS frameworks such as Core Data, Core Animation, etc.
- Experience with offline storage, threading, and performance tuning
- Familiarity with RESTful APIs to connect iOS applications to back-end services
- Knowledge of other web technologies and UI/UX standards
- Understanding of Apple’s design principles and interface guidelines
- Knowledge of low-level C-based libraries is preferred
- Experience with performance and memory tuning with tools
- Familiarity with cloud message APIs and push notifications
- Knack for benchmarking and optimization
- Proficient understanding of code versioning tools
- Familiarity with continuous integration
Requirements
- B.Tech/BCA/MCA degree in Computer Science, Engineering or a related subject.
Responsibilities :
- Build the product strategy and roadmap in line with customers problems and company's vision
- Lead a set of cross functional teams by translation of the product strategy into detailed requirements and prototypes to drive the product development goals
- Identify market opportunities with research and competitive analysis and integrate it into product requirements to enhance user satisfaction
- Analyze complex use cases with experience in using analytics platforms to understand product usability and break them down to simplify user experience
- Design simple and intuitive user interfaces through wireframes and mock-ups
- Listen to the clients on an ongoing basis, be a trusted advisor and work towards aligning our offerings to their expectations
- Develop and launch new products while enhancing the existing products on a timely basis
- Communicate the product solutions and offerings effectively internally and externally
- Be persistent and professional in pursuit of all product deliverables and documentation such as PRD and Knowledge Base
- Be updated with the emerging trends in IT and technical architecture
Requirements :
- Masters Degree in Computer Science, Information Technology, Business Management, Statistics or related field
- 3+ years of experience managing web and mobile products with a background in technical product management or engineering
- 7+ years of experience in building global enterprise SaaS products
- Prior experience in logistics, supply chain, e-commerce or transportation domain is a plus
- Proven ability to drive large scale products with deep understanding of agile, high collaboration and leadership in a highly accelerated work environment
- Excellent client-facing and internal communication skills with a fair understanding of what makes a good user experience and beautiful design
- Spontaneous, quick thinker and a self-starter with key organizational skills that includes attention to detail and multi-tasking
Experience and Educational Requirements:
- 7 years of experience as a Solutions Architect/Developer, designing and implementing global cloud-based solution architectures for PaaS, IaaS or SaaS.
- Experience with structured Enterprise Architecture practices, hybrid cloud deployments, and on-premise-to-cloud migration deployments and roadmaps.
- Experience with distributed computing, software development, big data analytics, cloud computing, virtualization, hosted services, multi-tenant cloud, storage systems or content delivery as well as security protocols.
- Experience developing the User Interface and User Experience for complex software solutions deployed globally
- Experience with all major programming languages and SaaS database technologies
- Experience in building and scaling up the development function and a proven ability to attract, inspire, motivate and retain top tier talent
- Experience working with large multi-national distributed teams
- Experience articulating complex topics to senior stakeholders in both business and IT teams effectively .
- Bachelor’s degree in Computer Science or equivalent practical experience.
NodeJS (Node.js)
Angular (2+)
MongoDB
React.js
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