11+ KPI management Jobs in Delhi, NCR and Gurgaon | KPI management Job openings in Delhi, NCR and Gurgaon
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About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
NodeJS (Node.js)Job description
- Defining business requirements and reporting them back to stakeholders
- Understanding tasks and creating BRDs(Business Requirement Documentation)
- Creating Functional Specification Documents
- Understanding requirements as communicated by business stakeholders
- Understanding stakeholder briefs clearly and propose suitable solutions in consultation with the team
- Build the required project documentation, workflows and FSDs(Functional Specification Document), SRS(Software Requirements Specification)/SOWs(Scope of Work) in collaboration with the stakeholders for the project
- Maintain the SRS documentation during the course of the project
- Understand and manage change requests
- Develop and actively collaborate with project managers and the team on plans and provide weekly status and tracking reporting on the health of the project.
- Provide clear, consistent and timely messaging; both verbal and written; within the team and to technology and business leadership; facilitate effective and timely meetings
- Qualifications and skills
- Minimum 1 year of experience with projects on NodeJs or similar backend technologies
- Understanding of Microservices Architecture
Title : Business Analyst
Locations: Gachibowli, Hyderabad, Chennai, Bangalore, and Delhi (Remote).
Job Type: Fulltime
Business Analysts conduct market analyses, analyzing both product lines and the overall profitability of the business. In addition, they develop and monitor data quality metrics and ensure business data and reporting needs are met. Strong technology, analytical and communication skills are must-have traits
Essential Responsibilities:
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Leading ongoing reviews of business processes and developing optimization strategies.
- Hands on Insurance domain experience – added advantage
- Staying up to date on the latest process and IT advancements to automate and modernize systems.
- Conducting meetings and presentations to share ideas and findings.
- Understand the business requirements and documenting and translating into features / user stories.
- Ensure the system design is perfect as per the needs of the customer. Participating in functionality testing and user acceptance testing of the new features.
- Developing business artifacts in relate to the client business and conducting formal training sessions for the team.
- Acting as a coach on assigned projects and assignments; and providing business related direction and clarification to the developers and other project stakeholders.
- Develop a team culture where everyone thinks from end user perspective.
- Performing requirements analysis.
- Documenting and communicating the results of your efforts.
- Effectively communicating your insights and plans to cross-functional team members and management.
- Gathering critical information from meetings with various stakeholders and producing useful reports.
- Working closely with clients, technicians, and managerial staff.
- Providing leadership, training, coaching, and guidance to junior staff.
- Allocating resources and maintaining cost efficiency.
- Ensuring solutions meet business needs and requirements.
- Performing user acceptance testing.
- Managing projects, developing project plans, and monitoring performance.
- Updating, implementing, and maintaining procedures.
- Prioritizing initiatives based on business needs and requirements.
- Serving as a liaison between stakeholders and users.
- Managing competing resources and priorities.
- Monitoring deliverables and ensuring timely completion of projects.
Requirements:
- A bachelor’s degree in business or related field or an MBA.
- Certification of Capability in Business Analysis™ (CCBA®) or PMI Professional in Business Analysis (PMI-PBA)®
- A minimum of 5 years of experience in business analysis or a related field.
- Exceptional analytical and conceptual thinking skills.
- The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Advanced technical skills.
- Excellent documentation skills.
- Fundamental analytical and conceptual thinking skills.
Job Description:
To lead virtual meetings with potential clients to determine technical and business requirements and ensure that all necessary information is collated prior to producing a solution. Should be able to lead requirement discussion calls with potential clients about their web and mobile application development needs.
Responsible for the requirement gathering with potential clients to elicit business and functional requirements.
Apply standard business analysis techniques to develop quality requirements for inclusion in BRD/FRD/SRS. Develop an understanding of the business applications supported as well as the business directions.
Collaborate effectively with development functions to provide cost and time assessment of the requirements.
Should be able to create proposals and Statement Of Work, clearly documenting the client requirements and budgetary information.
Should be open to work in extended IST hours.
Problem solver, self-driven and be able to work as an individual contributor as well if required. Desired Candidate Profile:
4-6 years of strong experience working as a Business Analyst or Presales consultant in the web and mobile application domain.
Knowledge of web and mobile application development technologies
Familiar with agile principles and other software development processes and concepts.
Strong verbal and written communication skills.
B-Tech/MBA/BCA Equivalent as educational qualification.
Location- Noida (Work from Office)
Selected intern's day-to-day responsibilities include:
- Requirement gathering for web and app development projects.
- Managing a client’s portfolio.
- Understanding & drafting of Business Proposals.
- Identifying potential clients by researching their industries and competitors.
- Identifying industry trends and recommending changes to existing business strategies.
- Handling customers' pre-sales and post-sales queries.
Skills Required
Should have a Positive attitude.
Should be able to make reports and presentations.
Should be interested in writing blogs/forum.
Should be excellent at communication skills (written and verbal).
Should have knowledge of web & app technology.
Data Analytics
PythonOur client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Generating and distributing management reports in accurate and timely manner
- Providing recommendations to update current MIS to improve reporting efficiency and consistency
- Performing data analysis for generating reports on periodic basis
- Providing strong reporting and analytical information support to management team
- Generating both periodic and ad hoc reports as needed
- Analysing business information to identify process improvements for increasing business efficiency and effectiveness
- Providing customer support and assistance in issue troubleshooting and resolution
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
- Leading ongoing reviews of business processes and developing optimization strategies
- Staying up-to-date on the latest process and IT advancements to automate and modernize systems
- Performing requirements analysis
- Documenting and communicating the results of team efforts
- Effectively communicating team insights and plans to cross-functional team members and management
- Gathering critical information from meetings with various stakeholders and producing useful reports
- Working closely with distributors, team and managerial staff
- Ensuring solutions meet business needs and requirements
- Managing projects, developing project plans, and monitoring performance
- Updating, implementing and maintaining procedures
- Prioritizing initiatives based on business needs and requirements
- Monitoring deliverables and ensuring timely completion of projects
Desired Candidate Profile
What you need to have:- A Bachelor’s degree in Business or related field or an MBA
- A minimum of 3 years’ experience in business analysis or a related field
- Exceptional analytical and conceptual thinking skills
- The ability to influence stakeholders and work closely with them to determine acceptable solutions
- Excellent documentation skills
- Fundamental analytical and conceptual thinking skills
- Experience creating detailed reports and giving presentations
- Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook
- Excellent planning, organizational and time management skills
Do you wish to be a part of a disruptive team, passionate towards democratizing education for students across India? Then read more.
Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.
They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - that helps to prepare for these travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.
- Reporting: Developing on-demand reports
- Presenting reports to senior management; identifying and highlighting key take-aways and improvement areas
- Ad hoc problem solving: Tackling open-ended data-driven problems, as needed.
- Defining ideal target for a given marketing campaign, finding the root cause for low conversion rate in a particular segment
- Creating high-quality presentations for both internal and external stakeholders
Desired Candidate Profile
- Must have skills: SQL (preferably PSQL), MS Excel (Advanced level, VBA is a +), MS Powerpoint, Problem Solving
- Experience in creating reports, making presentations, white-space thinking
We are looking for a result-driven Business Developer to actively seek out and engage
customer prospects. Provide complete and appropriate solutions for every customer in
order to boost top-line revenue growth, customer acquisition levels and profitability.
Job Responsibilities:
● Conduct market research to identify selling possibilities and evaluate customer needs
● Actively seek out new business/sales opportunities through networking and social
media
● Set up meetings with potential clients and listen to their wishes and concerns
● Prepare and deliver appropriate presentations on products and services
● Create frequent reviews and reports with sales and financial data
● Participate on behalf of the company in exhibitions or conferences
● Collaborate with team members to achieve better results
● Gather feedback from customers or prospects and share with internal teams
● Maintain positive relationships with clients by providing support, information, and
guidance; researching and recommending new opportunities; recommending profit
and service improvements.
● Achieve agreed upon sales targets and outcomes within schedule.
● Coordinate sales effort with team members and other departments.
● Analyze the territory/market’s potential, track sales and status reports.
● Reach out to customer leads.
● Continuously improve through feedback
Requirements:
● Proven work experience of 1+ years as Business/Sales representative in Digital
Agency/Technology Agency.
● Familiarity with BRM and CRM practices along with the ability to build productive
business professional relationships
● Highly motivated and target driven with a proven track record in sales
● Very High Proficiency in English
● Excellent knowledge of MS Office
● Thorough understanding of marketing and negotiating techniques
● Fast learner and passion for sales
● Self-motivated with a results-driven approach
● Aptitude in delivering attractive presentations
Job Role : Business Analyst
- Job Location Shahpur Jat, Siri Fort, New Delhi
- As of now it's a Work from home, Comfortable with joining and working remotely for the time being
- Availability : Must be able to Join in Max 30 Days
The Business Analyst will provide leadership to achieve a successful end-to-end user experience for a set of projects to be delivered concurrently.
Key Responsibilities:
- Work closely with decision makers in Customer Support, Sales and Business Operations etc. to develop in-depth requirements, application and data strategies, and propose cost-effective application solutions for maximum productivity
- Write product user stories and acceptance criteria; Manage sprint planning and sprint review
- Address any questions from the engineering teams
- Analyze and understand industry and competitor landscape
- Clearly communicate product vision, solutions, and use-cases through documentation, designs sketches/wireframes, interaction flows, prototypes, and visuals
- Work closely with the engineering team to ensure products are released on time
- Develop expertise with end-to-end business processes, software applications and structure
- Understanding, structuring, detailing, and validating the requirements to ensure a suitable end-to-end solution for the user
- Acquiring a thorough understanding of customer needs and requirements
- Develop schedules for completion of responsibilities, manage deliverables, and provide status update
- Work closely with Development and solutions to assure that solutions, designs and developed applications adequately reflect requirements - bringing in user representatives as appropriate
- Document the product requirements and use cases using the appropriate method for the project
Requirements:
- Exp. as BA/APM/PM;
- Bachelor's degree in Computer Science, Information Systems or related field
- Ability in problem-solving and analytical mindset and Excellent organizational skills
- Knowledge of relevant tools: JIRA, Invision/Zeplin etc., MS Office (Word, Excel, Power point)
- Basic knowledge of development technologies and databases to make better business decisions
- A thorough understanding of development methodologies such as Agile, Waterfall, and Iterative
- Demonstrates a solid understanding of the IT environment as a whole, including information flows, applications and infrastructure, and IT roadmaps.
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