11+ KPI management Jobs in Delhi, NCR and Gurgaon | KPI management Job openings in Delhi, NCR and Gurgaon

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

 

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

 

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

 

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

 

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

 

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

 

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

 

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

You will be working particularly on the operations, customer retention side of myHQ ensuring we have a happy and growing user base. This means a strong focus on customer experience and staff management. Role and Responsibilities: 1) Customer Issue Resolution: Basic customer resolution for any queries, issues they face at our locations 2) Customer Feedback and Retention: Take constant feedback from our users on their experience and work on improving our services 3) Coordination with our partner HQs to ensure experience does not get hampered, leads are handled systematically

You will be our first marketing hire, and will be responsible for laying the foundation of our marketing DNA described above.

• Conceptualize from scratch our multi pronged marketing strategy - SEO (blog, newsletter), social media (linkedin, twitter), community, education (webinars, podcasts), partnerships etc
• Understand our user/buyer persona, empathize with them, conceptualize relevant content topics, and work with content writers to push high quality content on various platforms
• Identify the right keywords for Zenskar to optimize on - both head, and long tail
• Iterate to figure out the correct tone for our social media communication, and build relevant audience on social platforms
• Reach out to industry influencers, collaborate with them and organize webinars, podcasts etc with the intent to establish Zenskar as an authority in the industry
• Create a vibrant community of our user and buyer persona, with the intent to help solve the problems they face on a daily basis
• Hire as the team grows and mentor junior folks

• Work closely with our high-value customers (large Ed-Youtubers and offline Educators) and multiple teams inside Classplus to bring to life new revenue streams

• Project manage the expansion of existing revenue streams by establishing reporting and governance cadences, working closely with various business leaders within the company

• Lead the external stakeholder management, new and existing partnerships, breaking into prospective Educator networks and conducting rigorous market research

• Own hiring and scaling of new teams, business functions and creating a playbook for scaling these with low human intervention

• Spearhead 0-1 initiatives with the business leaders and help them out with process improvements as well as drive founder initiatives anchored around revenue generation

• Manage operational execution level elements as we scale and build new businesses

• Are a seasoned veteran: Have 5-7 years of experience in business teams of high-growth top-tier startups, within which Ed-tech and B2B experience is a plus

• Bring your A-game: Bring a founder mindset to work everyday - extreme ownership, buck stops at you, aggression to win, uncompromising ethics, have a strong data orientation and are a self-starter

• Are a people-person: Can work with multiple stakeholders, keep them aligned toward a common vision and maintain relationships that stand the test of time

• Know the yard: Have gotten your hands dirty with complex execution and have a strong operational experience in building things that did not exist before

• Can innovate: Have managed revenue targets in the past, while having thought of and implemented out of the box experiments that made your revenue growth organically sustainable

• Are trustworthy: Are great with people and think quick on your feet, have an irreverence for bottlenecks and reverence for solutions

• Can adapt and improvise: Have strong learning agility and pick things up quickly, are able to multitask with 2-3 simultaneously open threads and have a high tolerance for rapid context switching
  
  

At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!

It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ❤ 

Are you a go-getter with the chops to nail what you do? Then this is the place for you.

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full stack developers are responsible for developing and designing front end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.

Full stack developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

• Degree in computer science.
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, Node js and Amber.
• Proficiency with server-side languages such as Python, Ruby, Java, PHP, and .Net.
• Familiarity with database technology such as MySQL, PostgreSQL, Express, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

Our Gurgaon-based client focuses on helping local businesses grow by introducing them to their SaaS platform. They are into everything local, from Listing & Review management, across social platforms, search platforms, and more. They are also into building and managing hyperlocal targeted advertising campaigns.

Founded in 2014, our client is a location data management platform. They serve multi-location enterprises across India and South East Asia. They are also helping brands to engage with audiences through their store-level messaging capabilities. The company earned a revenue of over $5 Million in the year 2021.

 

They have been awarded in various categories in the last few years, a few examples of which are IDMA Awards, Vega Awards, Landy Awards, Digixx Awards, Echo Awards etc.

 

As a Business Development Manager, you will be responsible for growing the client portfolio of multi-location large brands. You should be able to build strong sustainable relationships based on your in-depth knowledge and high-performance.

What you will do:

• Managing and executing entire sales process from prospecting to closure, while continually building a pipeline of sales opportunities with accurate forecasting
• Delivering highest service levels at all times, making clients’ life simple, advising them on how to leverage the platform to meet their KPIs
• Onboarding the customers once they sign up on the platform and working towards up-selling other products from the company
• Achieving high sense of customer satisfaction with focus on growing the accounts by being the trusted advisor to clients
• Working with highly driven entrepreneurs and mentors

 

Desired Candidate Profile

What you need to have:

• Graduate, Preferably MBA from Renowned B-School
• Min. 2- 4 Years of successful journey selling SaaS/ Ad Tech in Indian Market
• Proven success in beating sales targets and following a consultative sales approach on behalf of the clients
• Ability to push new offerings along with core offerings to enhance penetration into accounts
• Savvy with digital productivity tools and well versed with analysing and presenting data in Microsoft Excel
• Data, digital advertising and/ or platform sales experience is a big plus
• Very strong and convincing communication and presentation skills that you can adjust to different hierarchy levels
• Understanding of the importance of building successful case studies
• Hunter mindset
• Ability to connect with key decision makers at client side    

 

Hello Job Seekers!!!!

We are Hiring for "Operational Support"

Loaction : Noida

Experience: 3-8 Years

Skills Required:- 

Operational support to Smart camera (ABILITY make)

· Administration and management of cameras and Microphone

· Any L2 level Unix knowledge is must

· Unix scripting knowledge is must

· Hardware configuration knowledge on Unix platform

· Troubleshooting and analytical skills






Note :- Immediate Joiner or 15-30 Days Preferred

As a Software Development Engineer 2 at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.

 

Top Skills:

• You write high quality, maintainable, and robust code, often in Java/C#/Python/C++/Go/Ruby on Rails/node/php.
• You recognise and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.
• You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.

 

Responsibilities:

• You solve problems at their root, stepping back to understand the broader context.
• You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
• You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
• You recognise and use design patterns to solve business problems.
• You understand how operating systems work, perform and scale.
• You continually align your work with Amazon's business objectives and seek to deliver business value.
• You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
• You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
• You communicate clearly with your team and with other groups and listen effectively.

 

Requirements:

• Bachelors or Masters in Computer Science or relevant technical field with 3+ years of experience in Design and Development
• Experience in software development and full product life-cycle.
• Excellent programming skills in any object oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby, php.
• Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability
• Proficiency in SQL and data modeling.

Responsibilities: • Work closely with Product and Engineering (development) teams to understand requirements and develop interaction. • Interaction design development (wireframes), creating seamless information architecture. • Work with Visual designers to translate that into a beautiful user experience.  Requirements: • At least 5+ years of experience in design for compelling web based applications. • Passion for creating simple and engaging user experiences for cross-platform applications. • Experience in storage and/or DataCenter technologies is a huge plus. • Keen eye for visual design. Demonstrated ability to work with Visual Designers. • Desire to work in a fast paced, dynamic environment with the ability to multi-task. • Self-driven individual willing to take on challenges. • Experience in designing complex enterprise-class software products, information architecture, interaction design. • Portfolio demonstrating your user experience journey • Degree in HCI or design is a plus

Products & Services: SAP, Business Analytics (Tableau, Qlikview & Ms Powers BI), HR-ONE (HRMS Product), Microsoft Products, Web & Mobility, Education ERP Role:- This role is for Sr. Profile in Sales & Business development Vertical, evaluating market for new business opportunities & Team Management, key account management, handling of corporate tie-ups, maintaining relationship with existing clients & Building up New Business Opportunities , implement defined marketing strategies, to achieve targeted sale. Role & Responsibilities: • To support and assist the organization in identifying and securing new Business opportunities • Team Handling & Team Management • Client Meetings with closure & sales management. • Business development activities include, managing the data, client co-ordination, presentation and account management • provide product information to generate and maintain interest among the clients, and the prospects • Research on National/International Market and explore business opportunities in National/International Market • Taken care of SEO Activities, co-coordinating with respective person and taken care of SEO activities • Handling complete sales cycle right from suspecting to Closure • Close deals and handle negotiations with the decision makers of prospects. • Responsible for Marketing & Business development of MICROSOFT, HRMS, SAP, ERP, BI & Solution Services • End to End solutions selling post the Lead Generation Process • Responding to RFP/RFQ/RFI as per the customer needs and budgets • Strategize effectively to create new customers on a continuous basis • Proposing the appropriate solution after analyzing the client’s business requirement Personal attributes: • Strong and innovative approach to problem solving and finding solutions. • Excellent communicator (written and verbal, formal and informal). • Flexible and proactive/self-motivated working style with strong personal ownership. • Ability to multi-task under pressure and work independently with minimal supervision Domain: • Industry: IT-Software / Software Services • Employment Type: Permanent Job, Full Time

As a co-founder, the candidate will have to adjust on the salary part in the beginning as he/she will be partaking in Company's growth story,