11+ KPI management Jobs in Delhi, NCR and Gurgaon | KPI management Job openings in Delhi, NCR and Gurgaon
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About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
Company Website Link: https://credflow.in/about%20us.html
Role Title: Business Development Executive – Inside Sales
Process: Revenue generation, cold calling, B2B sales, Product demo. Work Days: 6 days per week
Job Location: Noida
Office Hours: Work from office (10 AM to 7 PM)
Key Responsibilities
● Reach out to warm leads on call and schedule product demos.
● Understand customer needs and requirements.
● Share product quotation and close the sale
● Maintain relationships with the customers.
● Get customer referrals from existing paid users.
● Provide after-sale support.
● Share weekly and monthly Sales Forecasts of probable conversion.
● Share product feedback to the product management team.
Skills and Background
● Excellent communication skills
● Prior sales experience is preferred.
● Good Logical and Analytical skills.
● Smart and Collaborative team
● Best in the market Incentive Structure.
● Early-Stage startup experience.
● Graduate/Postgraduate
- Laptop is mandatory
Please share your resume at shradha.raiatcredflow.in
• Work closely with the Recruiting leads and hiring managers.
• Procure people for different IT Requirements.
• Use niche platforms related to IT, to source potential candidates.
• Personally, conduct interviews, document the same, and report as the need arises.
• In addition to executing individual responsibility should be able to work in unison with the other departments with the Company’s growth perspective in mind.
• Keeping abreast of industry trends.
NodeJS (Node.js)
MongoDB
Express
Redis
Elastic SearchWe are a fast-growing startup based in Gurgaon, and have just raised our Pre Series A! We are happy to offer the right compensation, the right ESOPs, and the right freedom and autonomy to the right candidate!
We are looking for a Senior Backend Developer to take our product to the next level.
* Development with NodeJS and front-end languages/frameworks (jQuery, ReactJS/AngularJS, CSS3, HTML5)
* 4+ years of SQL experience (MySQL preferred)
* Experience developing RESTful Web Services, Web APIs, and micro-services.
* Integrating with a third-party system via RESTful APIs.
* 4+ years of solid experience with SQL and NoSQL-based solutions.
* Experience with AWS deployments.
* Troubleshoot and resolve issues in production and non-production environments.
* Ability to write clean, modular, reusable code (using design patterns) and experience with a unit-test-driven approach to development.
* Familiarity with Elasticsearch is an advantage
* Experience with Redis is an advantage
Blender Artist is responsible for designing and maintaining smooth and efficient modeling, rigging and animation only in the blender. Must have a strong understanding of animation pipelines, and production methods and a strong management style with excellent artistic & technical skills.
1, Freshers are welcome who have done Blender training.
2, Should be confident in Modeling/Rigging.
3, Should be confident in Animation.
******Location Noida*****
Job Type: Full-time
Data Analytics- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Expertise of SQL/PL-SQL -ability to write procedures and create queries for reporting purpose.
- Must have worked on a reporting tool – Power BI/Tableau etc.
- Strong knowledge of excel/Google Sheets – must have worked with pivot tables, aggregate functions, logical if conditions.
- Strong verbal and written communication skills for coordination with departments.
- An analytical mind and inclination for problem-solving
Test Case preparations
Lightning( Aura , LWC Components), Apex, Triggers, Process builders
.NET
C#Kindly Note: This job is NOT 'Work from home'.
Leadership
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