11+ KPI management Jobs in Delhi, NCR and Gurgaon | KPI management Job openings in Delhi, NCR and Gurgaon

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

Key Responsibilities:

• Tender Identification & Management:
• Identify and analyze relevant tenders, RFPs, RFIs, and RFQs in the cybersecurity domain from global and Indian markets.
• Manage the entire tender process, from tender registration, document preparation, submission, to follow-up.
• Maintain updated knowledge of procurement platforms (e.g., GeM, CPPP, and global e-tendering systems) and tender submission requirements.
• Proposal & Bid Writing:
• Draft and prepare well-structured, high-quality proposals that meet the requirements of both technical and commercial aspects of tenders.
• Collaborate with internal teams (technical, legal, finance) to ensure all aspects of the tender response align with the client's specifications.
• Tailor cybersecurity solutions based on the unique requirements of each tender and showcase Certcube Labs' capabilities effectively.
• Compliance & Documentation:
• Ensure that all tender documentation complies with legal, regulatory, and client requirements.
• Gather necessary supporting documents, including certifications, project references, and technical compliance documents.
• Review contracts and NDAs to ensure all legal and compliance aspects are covered.
• Risk & Financial Analysis:
• Assess the financial, legal, and operational risks associated with tenders and propose mitigation strategies.
• Prepare detailed pricing models and cost estimates for cybersecurity solutions and services.
• Market & Competitor Analysis:
• Conduct market research to stay informed about industry trends, competitor activities, and pricing strategies in cybersecurity.
• Provide insights on positioning Certcube Labs’ services to increase competitiveness in global and Indian tenders.
• Stakeholder Management:
• Build and maintain strong relationships with clients, government agencies, and key stakeholders involved in the tendering process.
• Coordinate and liaise with vendors, partners, and subcontractors to gather relevant inputs for tender responses.
• Post-Tender Activities:
• Manage follow-ups on tender submissions, respond to clarifications, and negotiate terms and conditions when required.
• Maintain a detailed database of all tenders, submissions, and outcomes for internal tracking and reporting.

Key Skills & Qualifications:

• Bachelor’s degree in Business Administration, Engineering, Information Technology, or a related field.
• Minimum 3-5 years of experience in tender/bid management, preferably in the cybersecurity or IT sector.
• Strong knowledge of cybersecurity concepts and services (e.g., penetration testing, SOC services, vulnerability assessments, compliance frameworks).
• Familiarity with procurement platforms (e.g., GeM, CPPP) and experience in both Indian and global tender submission processes.
• Excellent proposal and bid writing skills with the ability to articulate complex technical solutions clearly.
• Experience in financial analysis, risk assessment, and pricing strategies for large-scale contracts.
• Ability to work under pressure and meet tight deadlines.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and document management tools.
• Strong attention to detail, excellent communication, and negotiation skills.
• Ability to collaborate with technical teams and communicate effectively with clients and stakeholders.

• Build our digital marketing roadmap
• Manage all digital marketing channels (e.g. website, blogs, emails and social media) to ensure brand consistency
• Measure ROI and KPIs and prepare budget
• Develop specific campaigns to create and maintain high levels of customer interaction
• Oversee our social media accounts
• Manage and improve online content, considering SEO and Google Analytics
• Forecast sales performance trends and act proactively to increase our market segment
• Liaise with Product, Design and Sales directors to increase client satisfaction through cohesive strategies
• Motivate digital marketing team to achieve goals
• Monitor competition and provide ideas to stand out
• Stay up-to-date with digital technology developments

Job Responsibility:

• Manage digital advertising campaign activities: Setup, traffic, manage and optimize online ad campaigns, campaign modification as per request, campaign scheduling, targeting and monitoring its performance.
• Day to day campaign optimization by focusing on conversion and other performance metrics.
• Reporting of the campaign performance metrics on timely basis to various stakeholders.
• Sustaining present clients for further business opportunities.
• Shall take lead in achieving monthly delivery target on existing publishers
• Strategizing execution of different campaigns across various verticals.
• Interaction with agencies/ad networks to plan and run campaigns.

Job Requirements:

• Prior experience of managing CPL/CPI/CPR/CPT/CPS Campaign Delivery & Optimization in US/RU/CA/UK/UAE/SA/JP/KR preferred.
• Working knowledge of tracking platform (hasoffers, affise etc)
• Excellent English Communications skills – written & verbal.

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Skills Required:

• Must-Have: Java, Spring/spring-boot, Data structure, Algorithm
• Any 2 (Must) out of the below-mentioned list : 

a.     JPA/Hibernate

b.     Messaging queue/Kafka/SQS/distributed message/SNS/JMS

c.     NoSQL/Aerospike/Reddis/Cassandra

d.     Microservices

Roles and Responsibilities:

• Technical design, implementation, deployment, and support.
• Partner with Business Analysts to review and implement business requirements.
• Perform development and unit testing, working closely with Business.
• Mentors and oversees the development of resources, including reviewing designs and performing code reviews.
• Ensure designs are in compliance with specifications
• Contribute to all phases of the development lifecycle
• Developing high-volume, low-latency applications for mission-critical systems and delivering high availability and performance
• Should have experience of working on Core Java/J2EE & OOPS concept
• Should be well versed with Spring/Struts & Apache Camel (OSGI Framework)
• Should have a good understanding of Hibernate and Other ORMs
• Should have an understanding of working on Web Service (SOAP/REST) and Maven
• Build tools such as Jenkins
• Caching Technique(Radis, Hazlecast, Aerospike)
• Database Knowledge - Oracle, MySQL

What you need to have:

Brief description of the role

We are seeking a Full Stack (.NET) developer responsible for building .NET applications using C# and SQL Server. Your primary responsibility will be to design and develop these layers of our applications, and to coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.

Job Responsibilities

• Translate PRD and its use cases into functional applications
• Design, build, and maintain efficient, reusable, and reliable code
• Integrate data storage solutions like SQL server
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Help maintain code quality, organization, and automatization

Skills

• Strong knowledge of .NET/.NET Core web framework
• Proficient in C# and SQL Server , with a good knowledge of their ecosystems
• Strong understanding of object-oriented programming
• Skill for writing reusable libraries
• Familiar with various design and architectural patterns
• Knowledge of concurrency patterns
• Experience with popular web application frameworks
• Knack for writing clean, readable, and easily maintainable code
• Understanding of fundamental design principles for building a scalable application
• Experience creating database schemas that represent and support business processes
• Basic understanding of Common Language Runtime (CLR), its limitations, weaknesses, and workarounds
• Experience implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools such as Git, SVN, and Mercurial.

What we expect

• B.Tech from a Tier 1 Institute
• At least 1 year of development experience, Full-Stack development experience  will be preferred