11+ KPI management Jobs in Delhi, NCR and Gurgaon | KPI management Job openings in Delhi, NCR and Gurgaon

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

About Us :

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values :

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement :

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.

Role: Project Manager

Location: Noida, Delhi NCR

Experience: 8-15 years

Education: BTech / BE / MCA / MSc Computer Science

Primary Skills - 

Java 8-17+, Core Java, Design patterns (more than Singleton & Factory), Multi-tenant SaaS platforms, Event-driven systems, Scalable Cloud-native architecture, Webservices development REST/SOAP, XML & JSON manipulation, OAuth 2.0, CI/CD, SQL / NoSQL, Program Strategy and execution, Technical & Architectural Leadership

Secondary Skills -Kafka, Jenkins, Kubernetes, Google Cloud Platform (GCP)

Certifications (Optional): OCPJP (the Oracle Certified Professional Java Programmer) / Google Professional Cloud Developer

Required Experience:

• Must have experience in creating Program Strategy and delivery milestones for complex integration solutions on Cloud
• Serve as the technical liaison between solution architects and delivery teams, ensuring that low-level designs (LLD) align with the high-level architectural vision (HLD)
• Must have integration component development experience using Java 8/9 technologies and service-oriented architecture (SOA)
• Must have in-depth knowledge of design patterns and integration architecture
• Must have experience in Cloud-native solutions, Domain-driven design, Secure application architecture
• Must have experience in system scalability and maintenance for complex enterprise applications and integration solutions
• API security, API gateways, OAuth 2.0
• Engineering roadmaps, Architecture governance, SDLC and DevOps strategy
• Experience with developing solutions on Google Cloud Platform will be an added advantage.
• Should have good hands-on experience with Software Engineering tools viz. Eclipse, NetBeans, JIRA, Confluence, BitBucket, SVN etc.
• Should be very well verse with current technology trends in IT Solutions e.g. Cloud Platform Development, DevOps, Low Code solutions, Intelligent Automation

Good to Have:

• Experience of developing 3-4 integration adapters/connectors for enterprise applications (ERP, CRM, HCM, SCM, Billing etc.) using industry standard frameworks and methodologies following Agile/Scrum
• Job Responsibilities
• Writing the design specifications and user stories for the functionalities assigned.
• Create and maintain coding best practices and do peer code / solution reviews
• Run Daily Scrum calls, Scrum Planning, Retro and Demos meetings
• Bring out technical/design/architectural challenges/risks during execution, develop action plan for mitigation and aversion of identified risks
• Monitor compliance with development processes, documentation templates and tools prescribed by CloudSufi or and its clients
• Work with other teams and Architects in the organization and assist them on technical Issues/Demos/POCs and proposal writing for prospective clients
• Contribute towards the creation of knowledge repository, reusable assets/solution accelerators and IPs
• Provide feedback to junior developers and be a coach and mentor for them
• Provide training sessions on the latest technologies and topics to others employees in the organization
• Participate in organization development activities time to time - Interviews, CSR/Employee engagement activities, participation in business events/conferences, implementation of new policies, systems and procedures as decided by Management team

Behavioural competencies required:

• Must have worked with US/Europe based clients in onsite/offshore delivery model
• Should have very good verbal and written communication, technical articulation, listening and presentation skills
• Should have proven analytical and problem solving skills
• Should have demonstrated effective task prioritization, time management and internal/external stakeholder management skills
• Should be a quick learner and team player
• Should have experience of working under stringent deadlines in a Matrix organization structure
• Should have demonstrated appreciable Organizational Citizenship Behavior (OCB) in past organizations

🚀 We Are Hiring | Salesforce US Consulting Sales – Business Development Manager

We’re actively looking for a Business Development Manager with proven experience in Salesforce Consulting Sales, specifically targeting the US market. This is a full-time, onsite role for individuals who are passionate about enterprise sales and building long-term client relationships within the Salesforce ecosystem.

🔍 Role Overview:

Position: Business Development Manager – Salesforce Consulting Sales

Industry: IT Services / Salesforce Consulting

Location: Onsite – Noida, Sector 62 (NCR region)

Working Days: Monday to Friday (5 days working)

Experience Level: 3–7 years in Salesforce sales, with at least 2+ years in consulting services sales for the US market

✅ Mandatory Requirements:

Must have hands-on experience selling Salesforce Consulting Services (implementation, customization, integration, support, etc.)

Strong understanding of Salesforce ecosystem and partner network

Experience in end-to-end sales cycles, including lead generation, prospecting, client meetings, proposal building, and closing deals

Demonstrated success in selling to US-based clients (preferably SMBs and mid-enterprise)

Should not be limited to Salesforce product/license sales – consulting services sales is essential

📚 Training & Support:

Structured onboarding and domain-specific training will be provided

Ongoing support from technical pre-sales and delivery teams to help close deals

🎯 Key Responsibilities:

Identify and qualify new opportunities for Salesforce consulting services in the US market

Build and maintain a strong sales pipeline and client relationships

Collaborate with delivery and technical teams to ensure alignment on client needs and expectations

Actively participate in RFPs, proposals, and client presentations

Maintain and update CRM records with accurate sales data and progress

💡 What We’re Looking For:

Excellent communication and presentation skills

Strong client engagement and consultative selling approach

Passion for technology, business consulting, and continuous learning

Self-motivated, target-driven, and able to work independently in a fast-paced environment

📣 Referrals Welcome!

If you know someone with the above experience, especially in Salesforce consulting sales for the US market, we’d love to connect. Please feel free to share referrals or tag potential candidates.

Let’s build success together – one Salesforce solution at a time!

The Human Resource Manager will lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.

• Strong experience of Angular 2+ and above along with other technologies like HTML5, CSS, jQuery, AJAX with good knowledge of ECMA Scripts.
• Strong knowledge of JS Fundamentals.
• Design & development of Angular applications as per desired specifications, along with experience in frameworks/libraries like jQuery, Bootstrap, Typescript etc.
• Architecture design, development, testing and maintenance of Web Apps, Implementation based on Angular Application MVC Patterns.
• Own end to end product modules/features (from the requirement to going live)- Design & code review, troubleshoot & help team members on issues.
• Gather requirements by interacting directly with the end-users.
• Research on open source framework/technology required for developing the feature/application.

About PlanetSpark:

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers

amongst kids and young adults. We are a Series B funded, global company impacting over 13 countries

through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top

1% teachers. Our kids participate in gripping debates, create viral YouTube videos, start their own

podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident

and fearless speakers.

PlanetSpark is on its journey to becoming the global leader in the large and untapped communication

skills segment by 2024. We are backed by some top VCs such as Prime Venture Partners and global

entrepreneurs such as Binny Bansal, Deep Kalra, Gokul Rajaram and Shirish Nandkarni.

Come, join a passionate team of over 500 young and energetic team members and 3500+

expert teachers on this roller coaster ride to build the most loved brand for kids who will move the

world!

Your Roles and Responsibilities:

Business Development is a critical aspect of our platform business.

1. Actively seeking out new sales opportunities through cold calling, networking and social

media. 2. Calling 65-70 leads everyday

3. Setting up meetings with potential clients (parents)

4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes

5. Negotiate/close deals and handle complaints or objections

6. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis (3L revenue

per month)

7. “Go the extra mile” to drive sales

Mission Statement

1. In your training of 1

st month, we shall actively probe you through the process using Training Decks,

Live Experiences, Re-Training Programs that aims to give you an overall Learning experience along

with you paid stipend along the journey.

2. We create career oritented BDT in this 1 month whose skill becomes unmatched across the sector.

3. You are required to use right sales strategy and accomplish 1 Lac of revenue in the training period,

hence making a way to achieve License to Sell (L-2-S)

4. You will be entitled for training stipend of INR. 21428.

In-office attendance of 90% is mandatory in 1month of training

5. Post 1L Revenue achievement, you will be entitled for below CTC

India Shift (10:30am onwards) – INR 6.6 LPA (4 LPA Fixed + 2.6 LPA Variable)

US/ Canada Shift (8:00 pm onwards) - INR 7.2 LPA (4.6 Fixed + 2.6 LPA Variable)

Senior Automation Engineer

Requirements:

Backend: Knowledge of Laravel framework including:

- routing

- middleware

- migration

- ORM Automated tests using Codeception.

Database:

- Postgres

- SQL queries.

- Database performance related tests.

Front End:

- UI automation using Cypress.

- Cross-browser testing.

- Responsive design testing.

CI/CD pipeline:

- Experience with CI/CD tools and workflows such as Github actions

Desired Candidate Profile

At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.

As the primary person responsible for operations, we think it will be a great fit if -

1. You previously worked in supply chain or operations where hardware was being built and have prior experience dealing with overseas vendors.
2. You have a mechanical background and take care of the QA of the product being built for mass adoption of Crypto.
3. You do not shy away from taking responsibility and are comfortable doing everything non-technical.

If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.

Responsibilities:

• Performing an end-to-end recruitment process of identifying the job vacancy, analysing the job requirements, sourcing apt candidates from various platforms, reviewing applications, screening, shortlisting and selecting the right candidate.
• Help develop and tailor company HR policies, educate the team, and continue to make Wherehouse great, progressive place to work.
• Act as a cultural ambassador and help drive agency events and culture initiatives.
• Foster positive employee relations and work to solve any employee issues that surface or are brought to your attention.

Requirements:

• HR Generalist with experience of 1-2 Year/s, preferably in a B2B SAAS Company.
• Strong interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Thorough knowledge of employment- related laws and regulations.
• Extensive knowledge of HR policies and systems.
• Ethical, respectful, and able to deal with confidential and sensitive matters.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Must have thorough industrial knowledge.
• Professional approach to time, costs and deadlines.