11+ KPI management Jobs in Delhi, NCR and Gurgaon | KPI management Job openings in Delhi, NCR and Gurgaon

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

Responsibilities:

Managing and updating all social media accounts of company

Good written and spoken communication skills

Passionate about social media trends

Passionate about learning new social media management tools

Assisting the followers and customers by replying them through calls, emails, chats, and comments

Requirements:

Any graduate

Must be a team player

Should be result orientated

Good analytical skills

Experience

Min. Fresher Max. 1 Year

About Us - https://www.sibinfotech.com/

SIB Infotech is a digital marketing organization committed to boosting brand's visibility in the ever-changing online world. At SIB Infotech, we're creating immersive digital experiences that deeply engage audiences and foster meaningful connections. With a comprehensive array of services, spanning strategic Search Engine Optimization (SEO) to expert Pay-Per-Click (PPC) Management, captivating Graphic Design, compelling Social Media Marketing (SMM) strategies, and tailored Software Development solutions, we offer comprehensive assistance to help and succeed on the internet.

Exciting Opportunity for Senior PPC Specialist

We are currently seeking a skilled and knowledgeable Senior Pay-Per-Click (PPC) Specialist to join our team. As the Senior PPC Specialist, your main responsibility will be to create and execute strategic paid marketing campaigns that can drive traffic, increase conversions, and maximize ROI for our clients or our company. This position requires an in-depth understanding of major PPC platforms, exceptional analytical skills, and the ability to develop and implement effective PPC strategies. You should possess comprehensive expertise in Google Ads, Meta Ads, Google Shopping, and other PPC platforms, including proficiency in campaign setup, optimization techniques, budgets monitoring, and staying up-to-date with platform updates and features.

Key Responsibilities:

• You will take ownership of all aspects of PPC campaign management, from keyword research and ad creation to bid management and performance tracking. Leveraging your deep understanding of all major PPC platforms such as Google Ads, Meta Ads, and Bing Ads, you will continuously optimize campaigns to improve click-through rates (CTR), conversion rates, and overall campaign efficiency. Assist in the maintenance and monitoring of keyword bids, account daily and monthly budget caps, impression share, quality score, and other important account metrics
• Developing and executing effective PPC strategies is at the core of your role. You will collaborate closely with clients or internal stakeholders to understand their business objectives, target audience, and competitive landscape, translating insights into tailored PPC strategies that drive tangible results. Whether it's launching new campaigns, testing ad creatives, or refining targeting parameters, you will always be guided by a strategic approach to PPC management. Finding ways for reducing click frauds.
• Strong analytical skills are essential in this role. You will regularly analyze campaign performance metrics, conduct A/B testing experiments, and derive actionable insights to inform optimization decisions. By staying abreast of industry trends and best practices, you will continuously refine our PPC strategies to stay ahead of the curve and deliver maximum value to our clients or company.
• Write compelling ad copies that resonate with target audiences and drive clicks and conversions. Test different ad variations to identify the most effective messaging. Set up and execute A/B tests to optimize ad creative, landing pages, and other campaign elements. Use data-driven insights to iterate and improve campaign performance over time.
• Clear and transparent communication is key to fostering trust and satisfaction among our clients. You will provide regular updates on campaign performance, communicate key insights and recommendations, and address any client inquiries or concerns promptly. Through insightful reporting and strategic guidance, you will demonstrate the tangible impact of our PPC efforts and solidify our position as a trusted partner in our client's success. Generate weekly and monthly client reporting for all major metrics, goals tracking, revenue tracking, and other paid search initiatives.

Requirements

• Any Graduate degree from recognized college.
• 2-6 years of experience in the digital marketing landscape.
• Proven experience managing PPC campaigns across Google Ads, Meta Ads, and social media advertising platforms like Google Shopping & good knowledge of organic SEO.
• Must have experience managing big ad budgets and getting ROI.
• Google Ads Certification or equivalent professional certification is preferred.
• Strong analytical skills and proficiency in data analysis tools such as Google Analytics, Microsoft Excel, or Tableau is a must.
• Excellent written and verbal communication skills, with the ability to clearly articulate complex concepts and strategies to clients and team members.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Demonstrated capability to thrive both independently and collaboratively in a dynamic, fast-paced environment, with a flexible and adaptable mindset to navigate evolving priorities and challenges.

Job Title: iOS Developer (Swift Developer)

Experience: 6months-1 year

Location: Onsite (Noida sector 63)

Note: FRESHERS ARE NOT CONSIDERED

PERFERRED CANDIDATE LOCATION: Delhi/NCR

Role Overview:

Responsibilities:

• Designing & building mobile application for Apples iOS platform.
• Collaborating with the design team to define application features.
• Ensuring Quality & performance of the application to specifications.
• Identifying potential problems & resolving application bottlenecks.
• Fixing applications bugs before the final release, publishing application on Application store.
• Maintaining the code & optimization of the application.
• Designing & implementing app updates.

Skills Required:

• Swift
• Objective-C
• Xcode
• iOS Development
• UIKit
• Core Data
• Interface Builder
• Cocoa Touch
• MVVM
• JSON
• Memory Management

Job Responsibilities:

• Collaborate with senior developers to understand project requirements and objectives.
• Participate in the design and development of web applications using PHP, WordPress, HTML, CSS, and JavaScript.
• Customize and implement WordPress themes and plugins to meet project specifications.
• Debug and troubleshoot code errors and issues, ensuring optimal performance and functionality.
• Ensure websites are responsive and cross-browser compatible for a seamless user experience.
• Collaborate with designers and other team members to bring creative concepts to life.
• Update and maintain existing websites with new content, features, and enhancements.
• Keep up-to-date with the latest industry trends, technologies, and best practices.

Qualifications:

• 6 months to 1 year of professional experience as a Web Developer.
• Strong experience with PHP development.
• Proficiency in WordPress theme and plugin development and customization.
• Solid understanding of HTML5, CSS3, and JavaScript.
• Basic understanding of responsive design principles.
• Familiarity with version control systems such as Git.
• Excellent problem-solving skills and attention to detail.
• Good communication skills, both written and verbal.
• Ability to work collaboratively within a team environment.
• Self-motivated with a strong desire to learn and grow.

Job Description

• Minimum 3+ yrs of Experience in DevOps with AWS Platform

• Strong AWS knowledge and experience

• Experience in using CI/CD automation tools (Git, Jenkins, Configuration deployment tools ( Puppet/Chef/Ansible)

• Experience with IAC tools Terraform

• Excellent experience in operating a container orchestration cluster (Kubernetes, Docker)

• Significant experience with Linux operating system environments

• Experience with infrastructure scripting solutions such as Python/Shell scripting

• Must have experience in designing Infrastructure automation framework.

• Good experience in any of the Setting up Monitoring tools and Dashboards ( Grafana/kafka)

• Excellent problem-solving, Log Analysis and troubleshooting skills

• Experience in setting up centralized logging for system (EKS, EC2) and application

• Process-oriented with great documentation skills

• Ability to work effectively within a team and with minimal supervision

Job Description

POSITION                         -                  Tally Developer

QUALIFICATION              -                  Graduate

WORK EXPERIENCE        -                  3 - 5+ years

LOCATION                        -                  Gurgaon

Job Description:

• Candidate with minimum 3 to 5 years of strong experience in Tally Customization Development
• ERP9 TDL program development & implementation
• ERP9 Technical support
• Manage Tally Customization & Tally Integration requirements

Required Skills:

• Tally Definition Language, Excel, XML and Tally
• Tally Integration with other systems / database
• Good knowledge of Finance and accounting with commerce background.
• Good communication skills and customer handling experience
• Experience with other development languages (Asp.Net, MVC, HTML, SQL) is added advantage.