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About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
What You'll Do
- Responsible for achieving quarterly and annual sales quota
- Conducts sales needs analysis with new and prospective customers, including the development of client-centric product solutions.
- Generates leads with the support of SDRs by contacting prospective clients through cold reach outs, networking and industry events.
- Qualifies new leads and determines serviceability of prospects
- Understands the communication needs of enterprise customers, and designs solutions to meet those unique business needs.
- Designs develops and delivers sales proposals and presentations on product benefits.
- Maintains all sales databases necessary to report sales activity and customer information with the support of SDRs
What you should have
- 3-8 years experience in similar roles; Experience as Account Executive or Sales Development Representative at any technical product company is a big plus!
- Flawless communication skills, both written and oral, with extensive public speaking experience
- Demonstrated ability to work solo as well as being a productive team member, making outbound reach-outs every day
- Have a strong work ethic and are eager to learn and make new connections with prospects
Java
Spring Boot
Go Programming (Golang)Role: Java Backend Developer
Skillset: Java, Core Java, Spring Boot, Spring, Hibernate, Coding, Migration.
Note: Interested to train or learn Salesforce Cloud.
Roles and Responsibilities
1. Business Development and Relationship Building with all IPC's, Channel partners and Local brokers in the vicinity
2. Tracking market movement and being well aware of all the movement in the market.
3. Relationship Building with all prospects and clients.
Principal Accountabilities
1. Lead and Revenue Generation
2. Client Management / Client Trust Building
3. Implementation of Company Policies and being Innovative when interacting with all Channel Partners and Prospects.
4. Degree Holder with 3 to 5 years experience.
5. Having knowledge in respect to Real Estate Market along with knowledge about Co-working transactions is a plus.
6. Good Communication skills for interacting with Land Lords/ Developers. Possess strong interpersonal skills with the ability to build rapport quickly.
7. Ability to think strategically along with problem-solving solutions, also being aware of the market and respond to the clients based on their requirements.
8. Ability to perform under pressure and adapt based on the market situation while being self-motivated at the same time.
9. Knowledge of movement in the market from the competition and any new projects coming up.
Min exp 3 yrs
Loctaion: Delhi (Lajpat Nagar, Saket)
.NET
React.jsSkills:-
Asp.Net, .Net Core, Web API,ASP.NET MVC, ReactJS,Jquery,Javascript,HTML
Desired profile
- Good verbal & written communication
- Proactive
- Flexible to working hours
- Good in team work as well as individual contributor
- Must be able to contribute to productivity in short time
JavaSpring Boot2+ years of experience developing web applications using J2EE.
2+ years of experience in Spring Boot.
Good knowledge of MicroServices.
Expertise developing enterprise-level web applications and RESTful APIs using MicroServices, with demonstrable production-scale experience.
Working experience in Industry Standard protocols related API Security including OAuth is a must.
Demonstrate strong design and programming skills using JSON, Web Services, XML, XSLT, PL/SQL in Unix and Windows environments.
Strong Shell scripting experience
Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play.
Strong collaboration and communication skills within distributed project teams
Excellent written and verbal communication skills
Inshorts is looking for people to work as Proofreaders in the English Editorial Team. Eligibility criteria include an experience of 0-2 years for the post in the field of English media.
Location: Noida
CTC: 100% hike on current CTC
Responsibilities:
>Checking for spelling and grammatical mistakes in the headlines and body copies
>Verifying all the facts in a particular story before publishing
>Checking for the authenticity and accuracy of images used for shorts
>Making sure that any story is not repeated
>Have to look after the growth of the concerned team while adding to the overall growth of the company
Desired Skills/Qualification:
>Strong command over the English language
>General awareness
>Good at spotting mistakes
>Sound logical skills
>Experience of 0-2 years
Company Profile:
Inshorts is a content consumption and discovery app which provides news and other content in 60 words. It was started in 2013 with the aim of keeping people informed by presenting news in an easily consumable format. It is the highest-rated news app on Google Play Store.
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare.
- Meeting monthly, quarterly and annual targets
- Executing effective product demonstrations.
- Negotiating deal terms and onboard doctors
- Training the Doctors, Paramedics and other staff on using the application after installation.
- Assessing the market, identify and gather competitor information.
- Resolving all queries from the doctor and medical staff regarding the application.
- Being the voice of the physician for product (EMR and App) related features/ improvements in internal discussions
- Liaising with product team in closing product new feature road map/ bugs as and when required
- Making the doctors aware of any new features/ product changes and train them on the related changes.
- Being responsible to develop and maintain metrics and management reports
Desired Candidate Profile
What you need to have:- Bachelor in Biotech/ Engineering/ Science/ Commerce
- Experience in regularly meeting and closing sales with MD physicians – CP, Pedia, Gyne, Dermatologists, Psychologists etc
- Understands health tech products and ability to explain the complex business solution in simple terms to physicians
- Exceptional communication and analytical skills
- Knows MS Office, MS excel and power point
- Proficiency in the local language for the given city
- Working relationship with set of doctors in the given city for lead generation
- Experience in relationship handling with super specialists like Cardiologists, Oncologists, Neurologists etc
Android DevelopmentJavaAndroid Testing
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