11+ KPI management Jobs in Delhi, NCR and Gurgaon | KPI management Job openings in Delhi, NCR and Gurgaon

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

Are you an experienced consumer-tech leader ready to build and scale from the ground up?

Join us at Vets and Care, where we’re reimagining how pet parents access healthcare, insurance, and wellness — through powerful, tech-enabled experiences.

We’re looking for a CTO or VP of Engineering who can own the entire tech stack, lead a high-performing team, and drive product innovation at speed.

🌟 What You’ll Own

• End-to-end tech strategy across backend, frontend, mobile, and infrastructure
• Architecture design & execution for scalable, secure, and high-availability systems
• Hands-on guidance across Java/Spring Boot, React.js, and React Native (Kotlin / Swift) stacks.
• Team leadership – mentor and manage developers across functions (backend, frontend, mobile app development)
• Translate raw business requirements into structured tech plans and sprints
• Handle Azure Cloud infrastructure, DevOps, monitoring, and performance tuning
• Ensure smooth implementation of FCM / APNs for push notifications
• Oversee or advise on real-time in-app video calling features and third-party SDK integrations
• Collaborate with the founding team on product roadmaps, hiring, and scaling operations

✅ Must-Have Experience

• 10+ years in tech roles, with 2–3 years in engineering leadership (CTO, VP Engineering, Head of Technology)
• Proven experience scaling consumer-tech products from 0 to 1 and beyond

• Deep expertise in:
• Backend: Java 8, Spring Boot, Microservices, MySQL
• Frontend: React.js
• Mobile: React Native with Expo
• Cloud: Azure deployment and infrastructure management
• Experience with FCM (Firebase Cloud Messaging) and APNs for real-time notifications
• Strong ability to debug and resolve issues across full-stack environments
• A bias for action — comfortable working in fast-paced, startup-style environments
• Exposure to video calling SDKs or real-time video architecture
• Willingness to work on-site from Noida Sector 2

🌱 Nice to Have:

• Experience with pet tech, health tech, insure-tech, or SaaS products
• Familiarity with CI/CD pipelines, monitoring tools, and agile product development

🎯 Why Join Us?

• Be the tech backbone of a startup disrupting the ₹43,000 Cr pet care industry (Projected 2027)
• Work directly with the founder to shape product, process, and scale
• Open discussions on salary + ESOPs — we believe in long-term value
• Make an impact in a purpose-driven, fast-moving environment

Company Profile :

EaseMyTrip embarked on its journey in 2008, initially focusing on the B2B2C (business to business to customer) distribution channel, offering travel agents access to its website to facilitate the booking of

domestic airline tickets, thus catering to India's offline travel market. Subsequently, leveraging its stronghold in the B2B2C channel, the company expanded its operations into the B2C (business-to-customer) distribution channel in 2011, primarily targeting the growing travel requirements of the Indian middle-class population.

About the role

We are seeking a highly motivated and proactive candidates to join our team. You will gain handson experience in various aspects such as corporate structure, knowledge of business strategies, market

research, meetings with team members. This position offers a unique opportunity to work closely with the high qualified team.

Roles & Responsibilities:

• Deals with the corporate clients via calls , texts and mails for the growth of our business.

• Collaborate with team members to contribute for ongoing projects

• Attend meetings and give necessary suggestions for upcoming projects.

• Assist in the preparation of reports, presentations and other necessary needs.

• Stay updated with the market standards and research for the growth aspects.

• Take initiative and work closely with the team for future growth.

Requirements:

• Ability to work in a dynamic team environment

• Should have knowledge of corporate strategy

• Bachelor’s degree in Business , marketing is preferred

• Excellent communication skills both verbal and written

• Must have good listening skills

• Must have knowledge of MS Office

• Comfortable in meeting with clients

Job Description:

As an Azure Data Engineer, your role will involve designing, developing, and maintaining data solutions on the Azure platform. You will be responsible for building and optimizing data pipelines, ensuring data quality and reliability, and implementing data processing and transformation logic. Your expertise in Azure Databricks, Python, SQL, Azure Data Factory (ADF), PySpark, and Scala will be essential for performing the following key responsibilities:

Designing and developing data pipelines: You will design and implement scalable and efficient data pipelines using Azure Databricks, PySpark, and Scala. This includes data ingestion, data transformation, and data loading processes.

Data modeling and database design: You will design and implement data models to support efficient data storage, retrieval, and analysis. This may involve working with relational databases, data lakes, or other storage solutions on the Azure platform.

Data integration and orchestration: You will leverage Azure Data Factory (ADF) to orchestrate data integration workflows and manage data movement across various data sources and targets. This includes scheduling and monitoring data pipelines.

Data quality and governance: You will implement data quality checks, validation rules, and data governance processes to ensure data accuracy, consistency, and compliance with relevant regulations and standards.

Performance optimization: You will optimize data pipelines and queries to improve overall system performance and reduce processing time. This may involve tuning SQL queries, optimizing data transformation logic, and leveraging caching techniques.

Monitoring and troubleshooting: You will monitor data pipelines, identify performance bottlenecks, and troubleshoot issues related to data ingestion, processing, and transformation. You will work closely with cross-functional teams to resolve data-related problems.

Documentation and collaboration: You will document data pipelines, data flows, and data transformation processes. You will collaborate with data scientists, analysts, and other stakeholders to understand their data requirements and provide data engineering support.

Skills and Qualifications:

Strong experience with Azure Databricks, Python, SQL, ADF, PySpark, and Scala.

Proficiency in designing and developing data pipelines and ETL processes.

Solid understanding of data modeling concepts and database design principles.

Familiarity with data integration and orchestration using Azure Data Factory.

Knowledge of data quality management and data governance practices.

Experience with performance tuning and optimization of data pipelines.

Strong problem-solving and troubleshooting skills related to data engineering.

Excellent collaboration and communication skills to work effectively in cross-functional teams.

Understanding of cloud computing principles and experience with Azure services.

Job Title : Assistant Manager

Function :

Location : All Locations

>> OVERVIEW

An independent audit of financial statements is essential for the effective operation of business entities and the capital markets. We are committed to providing a constructive and challenging audit, one that is also independent and delivers the messages that matter to management and the audit committee. We add value beyond the financial statement through the insights we bring, based on our knowledge of a client’s business drivers and of individual sectors. Apart from financial statements audit (including IFRS and US GAAP reporting), we also provide other forms of assurance and attestation reporting. Our approach is based on robust audit methodologies, appropriate use of technology and a wide range of compliance tools underpinned by sound judgement and objectivity..

>> ROLE & RESPONSIBILITIES

· Work with the Audit practice to execute Statutory Audit/ Indian GAAP/ IFRS/ US GAAP accounting services and related services for clients

· The candidate will be expected to be a team member in large assignments and lead small / medium audit teams whilst exercising compliance with our Audit manual, Auditing Standards and legal regulations

>> THE INDIVIDUAL

· Be a qualified CA

· Have 3 - 5 years post qualification experience in Statutory Audit in a similar environment (Audit and Accounting firms)

· Have the ability to work under stringent deadlines and demanding client conditions

· Be willing to travel within India or abroad for continuous/ long periods of time

· Have strong soft skills like inter personal, team and communication skills both verbal and written

>> SELECTION PROCESS

· Candidates should expect minimum 3 rounds of personal interviews to assess clarity on concepts, communication skills and attitude

>> COMPENSATION

· Details of the compensation breakup will be shared with short-listed candidates only

Job Responsibilities

• Services Sales and consulting Business Development Handle clients and consult them as per their investment need in business.
• The position is responsible for managing the process from the sourcing of leads through the awarding of franchise agreements to prospective franchisee leads.
• Develops and implements a robust strategic recruitment approach and process to identify qualified candidates
• Works closely with the Marketing department to develop and implement innovative approaches and creative campaigns to generate leads
• Maintain consistent contact with existing clients
• Analyze market and establish competitive advantages
• Track metrics to ensure targets are hit

Qualifications

• Bachelor's degree 2 - 3+ years in the sales industry
• Experience in full sales cycle including deal closing Demonstrated sales success
• Strong negotiation skills
• Strong communication and presentation skills
• CRM experience is preferred

Skills / Attributes

• Strong Communication, Organisational, Operational and People Skills
• Highly presentable
• Developed analytical and problem-solving abilities
• Strong interpersonal skills
• Energetic self-starter
• A hands-on approach to problem-solving
• Fanatical attention to detail
• Strong customer service orientation

Crownstack is a premium organisation that specializes in providing innovative digital technology solutions to various enterprises including startups, small and medium-sized businesses and Fortune 500 companies across the globe. Our services include, but are not limited to, UI design, mobile app and web development, Cloud computing, data analytics, and Dev Ops. We take pride in our ingenious, meticulous, and skilled workforce who aim to deliver sustainable and cutting-edge business and technology solutions to all our clients. ★ 100+ Successful Apps Delivered | ★ Enterprise and Startup Clients | ★ Scalable Products | ★ MEAN Stack | ★ Python, pHp, NodeJs | ★ Agile Development | ★ Best UI/UX Award

Crownstack is looking for ReactJs Developers to join our team and deliver a streamlined user experience. We want a team member who strives to develop a first-class codebase using ReactJs best practices. As a React Developer, you will implement a complete user interface across our mobile and desktop web interfaces.

Job Location: Gurgaon/Noida

Experience: 2+ years  

Roles and Responsibilities

• Develop user interfaces with the latest frontend technologies
• Research, analyze, and develop product features of increasingly complex nature
• Code tested and documented JavaScript, HTML, PUG and CSS
• Make design and technical decisions for ReactJs projects.
• Develop application code and unit testing in the ReactJs with REST APIs
• Ensure high performance of all systems developed

Skills and Qualifications

• 2+ years experience with ReactJs
• Strong expertise with HTML, CSS, and writing cross-browser compatible code.
• Experienced in Typescript is a plus
• Familiarity with testing frameworks (Ex. Enzyme)
• Experience in building highly reusable and decoupled components
• Experience in State management Libraries like Redux, mobx
• Critical thinking and problem-solving skills
• Good time-management skills
• Great interpersonal and communication skills