11+ KPI management Jobs in Delhi, NCR and Gurgaon | KPI management Job openings in Delhi, NCR and Gurgaon

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

A tick against the following skill sets would surely strengthen the candidature

• Strong PHP, JS fundamentals
• PHP frameworks: PHP Laravel
• JS frameworks: Vue.JS
• RDBMS: MySQL, Mongo DB
• UI: HTML5, CSS3, Javascript, Jquery, XML, JSON, Ajax

• REST APIs
• Vue.JS Components (resusable components)
• 1-way / 2-way Binding 
• Custom Filters
• Service, Containers 
• PUT, POST, PATCH, Getter/Setter Methods 
• Repository Patterns 
• Laravel Facade 
• Blade Templates
• Laravel Events 
• Swagger 
• LINT 
• Unit Testing 

Basic Qualifications:

• 3+ years of non-internship professional software development experience
• Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
• 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.

Additional Job requirements

• BS/MS/PhD in Computer Science/Math or equivalent
• BS in computer science or related field.
• 2+ years of relevant professional software development experience: designing, developing, and delivering software written in Java, C#, or C++, web development.
• Knowledgeable in object-oriented design patterns.
• Experience building highly scalable and distributed systems

Preferred Qualifications

• Experience with service-oriented architecture and application/services development
• Passion for performance debugging and benchmarking

Ability to clearly and concisely communicate with technical and non-technical stakeholders across all levels of the organization

Should be CA qualified, or an MBA Finance, similar & relevant qualification, Big4 experience preferred

Work Experience : 3-5 years of relevant experience required.
Salary Range 6-8LPA

Financial Reporting:
•Management Accounting, Reconciliation, Intercompany Reconciliation,   accounts payable and receivable
•Ensure that all tax returns, tax declarations, and other required reports are submitted accurately and on time, management of Companies Act Compliances
•Responsible for oversight and providing guidance to core activities such as: fixed asset management, taxation
•Compliance with federal, state, and local legal requirements
•Responsible for preparation of monthly performance decks, sales and other reporting requirements

About Us:

We are BlackLight Games; we bring culturally relevant synchronous multiplayer games experience to mobile. Our games have been rocking the Play Stores since launch. We have built cutting-edge back-end technology; we take pride that our games are played by more than 1 million players daily. Our flagship game, Ludo SuperStar has been downloaded more than 100 million times. Other titles include – CallBreak, Carrom, Solitaire, Spider Solitaire and Word games.

Website link- https://blacklightsw.com/

Position: Android Developer

Location: Noida

Educational Qualification: B.Tech/ MCA / M.Tech / M.Sc  or relevant professional experience; preferably in Computer Science.

Skills :

·      4+ years of experience in Android app development, with a strong portfolio of published applications.

·      Proficient in Java programming.

·      Solid understanding of the Android SDK, Android Studio, and Gradle.

·      Knowledge of design principles

·      Experience with RESTful APIs and JSON.

·      Strong problem-solving and debugging skills.

·      Familiarity with version control systems, preferably Git.

·      Experience in gaming would be a plus.

Job Summary:

What You Bring To The Team

• Collaborate with cross-functional teams to define, design, and ship new features for Android applications.
• Develop and maintain Android applications using the latest technologies and best practices.
• Write clean and maintainable code, ensuring the performance, quality, and responsiveness of applications.
• Debug and resolve software defects and other technical issues.
• Work with external data sources and APIs to integrate data into applications.
• Stay up-to-date with emerging technologies and trends in mobile app development.
• Continuously improve application performance, usability, and quality.
• Ensure code is version-controlled and manage code repositories effectively.

Why Us?

• High Growth Startup environment 
• Company sponsored courses and education material
• Lots of learning opportunities 
• Work with a super-talented team of professionals
• Informal work-culture, Casual Dress Code, multiple outings and trips
• Performance Based Bonus
• Competitive Salary
• Medical Insurance for you and your family 
• Subsidies Lunch and Unlimited Snacks, Tea & Coffee in the house at all times

About Us:

We are BlackLight Games; we bring culturally relevant synchronous multiplayer games experience to mobile. Our games have been rocking the Play Stores since launch. We have built cutting-edge back-end technology; we take pride that our games are played by more than 1 million players daily. Our flagship game, Ludo SuperStar has been downloaded more than 100 million times. Other titles include – CallBreak, Carrom, Solitaire, Spider Solitaire and Word games.

Website link- https://blacklightsw.com/

Position: Backend Developer

Location: Noida

Educational Qualification: B.Tech/ MCA / M.Tech / M.Sc  or relevant professional experience; preferably in Computer Science.

Skills :

• Backend: NodeJS
• Databases: MySQL/ MongoDB.

Job Summary:

What You Bring To The Team

• More than 3+ years of experience developing serverless applications using public cloud like Google Cloud/ AWS
• Knowledge of Node. js and frameworks available for it.
• Strong proficiency with JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Distributed system development with an understanding of latency, scalability, scheduling, asynchronous programming, and reliability
• Understanding fundamental design principles behind a scalable application
• Experience with services common to serverless architectures, like: AWS Lambda, DynamoDB, IAM, Firebase Real Time Database, Google Cloud SQL, Cloud Tasks. It’s a bonus if you have worked on Google Cloud Project and Firebase.
• Solid Experience with NoSQL and SQL databases is required with proven experience of creating database schemas that represent and support business processes.
• Integration of multiple data sources and databases into one system.
• Experience with deploying, maintaining, debugging live systems, and end-to-end testing and analysis
• Experienced in creating micro-services based architectures, reusable components
• Experience building REST APIs and other common application architectures on the above services
• Experience building data processing pipelines
• Solid understanding of code, design, and development practices
• General comfort in exploring, assessing, and learning new frameworks
• High levels of integrity and professionalism, and an ability to channel maximum amounts of energy into the role delivering premium customer service at all times
• Adhere to different Project Management methodologies (Agile etc) and leverage different CI/CD tools

Extra Gems For

• Google, AWS and/or Industry certifications.
• Familiarity with object storage such as AWS S3, Firebase Storage, in-memory caches such as Redis
• Demonstrated performance of threat modeling, risk assessment techniques, code reviews in the context of DevSecOps security
• Knowledge of Application Monitoring using tools like Google Stackdriver
• Broad familiarity with other languages like J2EE, Python as we write some code in these as well.
• Experience with Github and advanced Github features.
• Experience of working in Product industry
• Open source contributions, interesting hobby projects.

Why Us?

• High Growth Startup environment 
• Company sponsored courses and education material
• Lots of learning opportunities 
• Work with a super-talented team of professionals
• Informal work-culture, Casual Dress Code, multiple outings and trips
• Performance Based Bonus
• Competitive Salary
• Medical Insurance for you and your family 
• Subsidies Lunch and Unlimited Snacks, Tea & Coffee in the house at all times

1. Proven experience as a Laravel Developer with a strong portfolio of past projects.
2. In-depth knowledge of Laravel, PHP, and MySQL.
3. Experience with front-end technologies such as HTML, CSS, JavaScript, and jQuery.
4. Familiarity with version control systems (e.g., Git).
5. Understanding of RESTful API development and consumption.
6. Strong problem-solving and communication skills.
7. Ability to work collaboratively in a team environment.
8. Attention to detail and a commitment to delivering high-quality solutions.
9. Experience with testing frameworks (e.g., PHPUnit) is a plus.
10. Knowledge of other PHP frameworks and CMS (e.g., Symfony, CodeIgniter, WordPress) is a plus.