ISO AUDITOR

Experience Level: Intern

Job Description:

As a Customer Support Intern, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.

Key Responsibilities:

Issue Resolution:

• Assist in responding to customer queries and concerns via email, chat, or phone.
• Escalate complex issues to senior team members and follow up until resolved.
• Document customer issues and solutions for reference.

Customer Assistance:

• Guide users on how to navigate the platform and resolve common issues.
• Provide proactive assistance to improve user experience.

Process Improvement Support:

• Assist in identifying common issues and suggest solutions to enhance support processes.
• Collect feedback from customers and share it with relevant teams.

Team Collaboration:

• Work closely with the customer support team to learn best practices and improve response quality.
• Coordinate with other departments to resolve cross-functional customer issues.

Qualifications:

• Pursuing or recently completed a Bachelor's degree in any field (preferred).
• Excellent communication skills (written and verbal).
• A positive attitude with a customer-first approach.
• Basic understanding of social media platforms and online communities is a plus.
• Strong problem-solving skills and the ability to work collaboratively.
• Willingness to learn and adapt to a dynamic work environment.

Perks of the Internship:

• Hands-on experience in customer service in the social media industry.
• Opportunity to work in a collaborative and innovative work environment.
• Certificate of Internship upon completion.
• Mentorship from experienced professionals.
• Opportunity for a full-time role based on performance.

How to Apply:

If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to mail I'd outlining your interest and how you can contribute to our team.

We look forward to welcoming a motivated and enthusiastic intern to our team!

Thanks & Regards,

Yamini Patel

HR Manager

Position of the role

The Principal Engineer reports to the Domain Lead and plays a key role in driving the technical vision, strategy, and execution of development initiatives. The Principal Engineer collaborates with multiple teams to ensure that software solutions are scalable, cost-optimized, performant, and aligned with business objectives.

Result expectation in terms of result areas and core activities

The Principal Engineer is responsible for defining, designing, and overseeing the implementation of complex software solutions. This role involves deep technical expertise, mentorship, and architectural guidance across multiple teams. The Principal Engineer also acts as a thought leader, influencing technology choices, best practices, and innovation within the organization.

Main objectives of the role

✔ Leading the design and architecture of the software by following best practices that ensure scalability, maintainability, cost optimization, and high performance.

✔ Driving innovation and continuous improvements in software development practices.

✔ Providing technical mentorship and coaching to engineers across teams.

✔ Ensuring the successful delivery of high-quality software aligned with business requirements.

✔ Defining and maintaining coding standards, best practices, and governance frameworks.

✔ Collaborating with product management and other stakeholders to shape the technical roadmap.

✔ Identifying technical debt and implementing strategies to mitigate it effectively.

✔ Promoting a culture of continuous learning, knowledge sharing, and cross-team collaboration.

✔ Leading DevOps, CI/CD, and automation to improve software delivery processes and efficiency.

Specialisation

✔ Deep understanding of software architecture, system design, and performance optimization.

✔ Translating complex business requirements into scalable and efficient software solutions.

✔ Handling large data transformations and ensuring system efficiency under the required load conditions.

✔ Leading initiatives for modernizing the technology stack and implementing best practices.

✔ Ensuring that security, scalability, and maintainability are embedded into development processes.

✔ Driving research and development efforts to explore emerging technologies and their business impact.

✔ Enabling teams to develop and maintain high-quality software through code reviews, architecture guidance, and technical strategy.

✔ Collaborating with product owners and stakeholders to ensure that development aligns with business goals and user needs.

Key processes in the role

✔ Agile / Scrum / Kanban development methodologies.

✔ CI/CD and DevOps practices to streamline delivery.

✔ Cloud-native architecture, monolith and microservices-based development.

✔ Scalable and high-performance computing strategies.

✔ Secure software development lifecycle (SDLC).

✔ Data-driven decision-making.

✔ Performance optimization.

Key relationships (teams and/or position titles)

✔ Engineering Teams (Developers, QA, DevOps).

✔ Head of Engineering and Technology Leadership.

✔ Product Management and Business Stakeholders.

✔ Customer Success and Solution Architects.

✔ External Technical Partners and Vendors.

Requirements

✔ Bachelor's or Master’s degree in Computer Science, Software Engineering, or a related field.

✔ 10+ years of experience in software development, with a proven track record .

✔ Strong experience in Python and modern software engineering practices.

✔ Expertise in cloud computing platforms (AWS, Azure, or GCP).

✔ Experience in architecting and developing scalable, high-performance applications.

✔ Hands-on experience with CI/CD pipelines, DevOps tools, and automation.

✔ Deep understanding of microservices, monolith, APIs, and distributed systems.

✔ Strong experience with database technologies, including SQL and NoSQL.

✔ Excellent communication and leadership skills, with the ability to influence technical decisions across teams.

✔ A passion for mentoring, coaching, and fostering a strong engineering culture.

✔ Experience in defining and implementing technical governance and best practices.

Competences

✔ Strategic Thinking - 4

✔ Analytical Problem Solving - 4

✔ Technical Leadership & Mentorship - 4

✔ Communication & Collaboration - 3

Measures of success

✔ Technical leadership impact - measurable improvements in code quality, architecture, and scalability.

✔ Delivery of high-quality software within agreed timelines and business requirements.

✔ Successful mentorship - improvement in team skill levels, problem-solving capabilities, and innovation.

✔ Reduction of technical debt through strategic refactoring and modernization.

✔ Engineering team satisfaction - based on feedback and collaboration effectiveness.

✔ Improvements in system performance, stability, cost-optimization, and security.

✔ Adoption of best practices and emerging technologies across teams.

✔ Contribution to company-wide strategic initiatives through technical innovation and leadership.

MLSecured(https://www.mlsecured.com/) an AI GRC (Governance, Risk, and Compliance) is Hiring! a Backend Software Engineer 🚀

Are you a passionate Backend Software Engineer with experience in Machine Learning and Open Source projects? Do you have a strong foundation in Python and Object-Oriented Programming (OOP) concepts? Join us at MLSecured.com and be part of our mission to solve AI Security & Compliance challenges! 🔐🤖

What We’re Looking For:

👨‍💻 1-2 years of professional experience in Backend Development and Open Source projects contribution

🐍 Proficiency in Python and OOP concepts

🤝 Experience with Machine Learning (NLP, GenAI)

🤝 Experience with CI/CD and cloud infra is a plus

💡 A passion for solving complex AI Security & Compliance problems

Why Join Us?

At MLSecured.com, you'll work with a talented team dedicated to pioneering AI security solutions. Be a part of our journey to make AI systems secure and compliant for everyone. 🌟

Perks of Joining a Fast-Paced Startup:

🚀 Rapid career growth and learning opportunities

🌍 Work on cutting-edge AI technologies and innovative projects

🤝 Collaborative and dynamic work environment

🎉 Flexible working hours and full remote work options

📈 Significant impact on the company's direction and success

The role

We are currently seeking results-driven Sales Executives to join our team. The Sales Executive will be responsible for driving revenue growth by acquiring new clients and maintaining strong relationships with existing clients. The Sales Executives will play a key role in expanding our client base and achieving sales targets

Key Responsibilities

• Develop and execute sales strategies to achieve sales targets and revenue goals.
• Identify and target potential clients in the assigned territory through market research, networking, and prospecting.
• Build and maintain strong relationships with existing clients, providing exceptional customer service and addressing their advertising needs.
• Conduct presentations and sales pitches to potential clients, effectively communicating the benefits and features of our transit media advertising solutions.
• Prepare and present sales proposals and contracts, negotiating terms and pricing to secure new business.
• Collaborate with the creative team to develop customized advertising solutions that meet the specific requirements of clients.
• Monitor market trends, competitor activities, and industry developments to identify new business opportunities.
• Meet or exceed sales targets and contribute to the overall growth and success of the company.
• Prepare regular sales reports, providing updates on sales activities, revenue forecasts, and client feedback.
• Stay up-to-date with industry trends and developments in transit media advertising, continuously enhancing product knowledge and sales techniques.

Key skills and experience required

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Strong communication and presentation skills, with the ability to articulate the value proposition of transit media advertising to clients.
• Excellent negotiation and closing skills, with the ability to create win-win solutions.
• Self-motivated and target-driven, with a proactive approach to sales.
• Ability to build and maintain strong relationships with clients and internal stakeholders.

• - Contribute to a full development life cycle, including: requirements analysis, functional design, technical design, programming, testing, documentation, implementation, and on-going technical support.
• - Work closely with the existing team to learn the current application architecture, design and understand its functionalities and complexities.
• - Bridge the gap between graphic design and backend technical implementation
• - Build modular, responsive templates using modern CSS techniques
• - Translate UI/UX design wireframes to actual code
• Testing cross-browser, cross-platform, and/or cross-device compatibility for inconsistencies.

• - 2+ years of industry experience as a Front End Developer Engineer
• - Degree in Computer Science or related field
• - Experience with developing web and mobile applications
• - Extensive knowledge HTML5 / CSS3 / JavaScript / jQuery / Bootstrap / ReactJS, AngularJS
• - Strong experience in JSON/XML and REST/SOAP based Web Service based integration.
• - Experience (mandatory) with working Web Framework versions with exposure to creating components and handling AJAX calls.
• - Good to have knowledge in JIRA, GIT.
• - Strong knowledge of Client-Server Architecture.
• - Basic Proficiency with Python or relevant back-end scripting language
• - Ability to think critically and creatively in a dynamic environment, while picking up new tools and domain knowledge along the way

• - A positive attitude, and a growth mindset
• - Great attention to details

• - Experience with API testing software (e.g. Postman)
• - Good Humor

• 6+ months of proven experience as a Data Scientist or Data Analyst
• Understanding of machine-learning and operations research
• Extensive knowledge of R, SQL and Excel
• Analytical mind and business acumen
• Strong Statistical understanding
• Problem-solving aptitude
• BSc/BA in Computer Science, Engineering or relevant field; graduate degree in Data Science or other quantitative field is preferred