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About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

Review Criteria:

Mandatory:

• Strong Ad Operations Profiles
• 1+ years of hands-on experience in Digital Ad Operations or Programmatic Advertising.
• Practical exposure to DSPs and DV360 for campaign setup, execution, optimization, and reporting.
• Strong understanding of LinkedIn, Meta, and Facebook Ads platforms; ability to coordinate campaign execution per media team plan.
• Proficiency in DoubleClick Campaign Manager (DCM) or similar 3rd-party ad servers for trafficking and tag management.
• Ability to perform QA testing of creative assets, troubleshoot delivery issues, and ensure tracking accuracy.
• Skilled in Excel-based reporting, reconciliation, and campaign data analysis.
• Must have worked in a digital media agency or AdTech environment executing live campaigns.

Preferred:

• Exposure to programmatic buying, audience targeting, and optimization strategies.

Role & Responsibilities:

We are looking for ad operations who will be responsible for the success of the advertising campaigns. This includes accurate building, testing and assignment of advertisements using various ad technologies. This person will also assist in providing support and coverage to global advertising teams as well as ensuring accuracy and security of all ad units.

Key Responsibilities-

Campaign Set-Up and Execution:

• Manage the set-up and execution of advertising campaigns, including generating and testing ad tags for campaign launches.
• Ensure seamless campaign deployment by completing quality assurance and testing of creative assets to verify proper functionality across various browsers.

Technical Adherence and Issue Resolution:

• Ensure that ad creative adheres to technical specifications and promptly troubleshoot any creative issues that may impact implementation, tracking, or reporting.
• Collaborate with internal stakeholders to guarantee the proper set-up and deployment of campaigns, fostering effective communication and alignment.

Collaboration and Reporting:

• Work closely with the Customer Success (CS) team to ensure accurate reporting, optimization, and fulfilment of campaign delivery, facilitating smooth communication and collaboration between teams.
• Maintain meticulous records of creative assets and internal documents related to proposals and campaign execution, ensuring organizational transparency and accountability.

Reconciliation and Optimization:

• Perform reconciliations between media plans and third-party ad delivery platforms to ensure alignment and accuracy.
• Identify opportunities to implement solutions that enhance effectiveness and efficiency in ad operations processes, driving continuous improvement.

Quality Assurance and Testing:

• Conduct thorough quality assurance and testing of creative assets to ensure proper functionality across various browsers and platforms.

Stakeholder Communication:

• Communicate effectively with internal stakeholders to ensure the proper set-up and deployment of campaigns, maintaining alignment with project timelines and objectives.

Ideal Candidate:

• Any bachelor’s degree, Postgraduate or equivalent.
• Minimum Experience 1+ years in the same domain preferably in digital trafficking at a media agency
• Deep understanding of DoubleClick Campaign Manager (experience with other 3rd party ad servers a plus).
• Comfort with Microsoft Excel and ability to consolidate information and work with multiple data points.
• Working on platform like DV360 & DSP mandatory.

Perks, Benefits and Work Culture:

• Competitive Salary Package
• Generous Leave Policy
• Flexible Working Hours
• Performance-Based Bonuses
• Health Care Benefits

Job Title: SEO Specialist

Location: Ghitorni, New Delhi (Work From Office)

Experience: 2–5 Years

Industry: Travel / Online Travel Agency (OTA)

About the Role

We are looking for a performance-driven SEO Specialist with strong expertise in technical and content SEO to drive organic growth across our travel platforms. This role involves improving search visibility, increasing organic traffic, and maximizing conversions across key travel services such as flights, hotels, holiday packages, and destination content.

Key Responsibilities

• Develop and execute end-to-end SEO strategies to improve organic rankings and traffic
• Conduct in-depth keyword research focused on travel queries (flights, hotels, destinations, packages)
• Perform technical SEO audits and collaborate with the tech team to resolve crawling, indexing, and site performance issues
• Optimize on-page elements including meta tags, headers, internal linking, canonical tags, and structured data
• Plan and implement SEO-driven content strategies (destination pages, blogs, city pages, travel guides)
• Conduct competitor analysis to identify keyword gaps and growth opportunities
• Build high-quality backlinks using ethical (white-hat) SEO practices
• Improve website performance, Core Web Vitals, and mobile usability
• Implement and manage schema markup for travel-related pages (hotels, flights, FAQs, reviews)
• Monitor SEO performance and prepare weekly/monthly reports
• Collaborate with content, product, and development teams for SEO alignment
• Stay updated with search engine algorithm updates and industry trends

Required Skills

• Strong knowledge of On-Page, Off-Page, and Technical SEO
• Experience working on large-scale websites or e-commerce/travel platforms
• Hands-on experience with tools like:
• Google Analytics
• Google Search Console
• SEMrush / Ahrefs
• Screaming Frog
• Google Tag Manager (preferred)
• Understanding of Core Web Vitals and page speed optimization
• Knowledge of schema markup and structured data
• Basic understanding of HTML, CSS, and CMS platforms (WordPress preferred)
• Strong analytical and data interpretation skills
• Experience in content optimization and SEO planning

Preferred Qualifications

• Bachelor’s degree in Marketing, IT, Computer Science, or related field
• Experience in Travel, OTA, Tourism, or Hospitality industry
• Knowledge of international SEO, multilingual SEO, and geo-targeting
• Experience managing high-volume keyword portfolios
• Understanding of local SEO strategies

Job Title : Office Assistant

Location: Noida

Experience: 2– 5 Years

Employment Type: Full-time

Job Description:

We are looking for an Executive Assistant to Director who will manage and coordinate end-to-end organizational processes. The role includes supporting the Director in Sales, Marketing, HR, Admin, client coordination, meetings, follow-ups, task delegation, and KRA/KPA tracking. The candidate will also assist in creating presentations using Canva and support internal trainings. Additionally, the role requires basic knowledge of Podcast management and Facebook Live / social media live sessions for branding and communication activities.

Key Responsibilities:

• Executive assistance and coordination for Director
• Sales, marketing, HR, and admin coordination
• Client communication and follow-ups
• Meeting scheduling, MOMs, and task tracking
• KRA/KPA monitoring and reporting
• Presentation creation (Canva/PPT)
• Support podcasts, Facebook Live, and live sessions

Skills Required:

• Strong coordination and communication skills
• Proficiency in Canva and MS Office
• Knowledge of Podcast / Facebook Live handling
• Excellent follow-up and multitasking ability

Qualification:

Graduate / MBA preferred

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Office: 2 years (Preferred)
• total work: 2 years (Preferred)

We are looking for a Product Marketer who’ll lead all our marketing activities from social media and digital campaigns to advertising and creative projects.

Product marketer responsibilities include developing plans to help establish our brand, allocating resources to different projects and setting short-term and long-term department goals. If you’re a skilled Marketing strategist, able to inspire your team members, we’d like to meet you.

Ultimately, you will run our Marketing department in ways that promote higher profitability and competitiveness.

• Craft strategies for all Marketing teams, including Digital, Advertising, Communications and Creative
• Prepare and manage monthly, quarterly and annual budgets for the Marketing department
• Set, monitor and report on team goals
• Design branding, positioning and pricing strategies
• Ensure our brand message is strong and consistent across all channels and marketing efforts (like events, email campaigns, web pages and promotional material)
• Analyze consumer behavior and determine customer personas
• Identify opportunities to reach new market segments and expand market share
• Craft quarterly and annual hiring plans
• Monitor competition (acquisitions, pricing changes and new products and features)
• Coordinate sales and marketing efforts to boost brand awareness
• Participate in the quarterly and annual planning of company objectives

IT Sales Communication Skills Business Development Outsourcing

Mobile Development Software Marketing IT B2B Sales Application Development Client Servicing Software Sales Learning Management Web Development Software Solution Sales Client Relationship

You'll be involved in the entire product lifecycle including the design, development, deployment, and maintenance of new and existing features. You'll also produce detailed specifications. Your code will be written in a timely and scalable way all while ensuring strong optimization.

• Develop in CRM as per the client and customer requirement
• Develop API integration with banks and NBFc to to transfer specific data.
• Well, understanding of Apache/Nginx servers.
• Well-knowledgeable of GIT.
• Experience working on PostgreSQL databases.
• Experience working in an Agile environment.
• Excellent developer who can interact effectively with businesses to understand product requirements and translate them into scalable and flexible Solutions.
• Work well within a team, take initiative and have clear communication. Ability to communicate challenges and solutions clearly within a team of people.
• Worked with AWS, or other major cloud vendors.
• Some exposure in working with databases, preferably postgres, sql.

Inside Sales Associate Responsibilities:

• Persuade prospective clients to engage in a phone conversation and/or meeting to discuss our insurance product.
• Connect with prospects over a call (min of 45 calls to be connected each day)
• Advise clients on the insurance policies that best suit their needs
• Customize insurance programs to suit individual clients
• Deliver approved policies to new clients and explain benefits of the policy
• Issue quotes, maintain client records and prepare reports
• Keep abreast of industry and market trends and best practices
• Scout and identify potential clients with need for insurance coverage
• Contact potential customers through calls, emails and arranged meetings
• Provide elaborate explanation of contract features, benefits, and possible downsides to an insurance coverage (as per market perspective).
• Ensure company policies and procedures are maintained when conducting the sales of insurance services
• Discuss with clients to obtain information in order to provide Quotation.
• Facilitate the payment and handover to post sales team.

Requirements:

• SME’s in corporate sales with minimum of 90% sales target achievement rate each month.
• Minimum of 4-5 hours of calling per day required.
• Corporate Sales experience with Tier 1 organisation contributing to the monthly targets
• Connect with prospects over a call (min of 45 calls to be connected each day)
• Previous working experience in Insurance.
• Excellent communication and presentation skills
• Resilient spirit and a persistent nature
• Impeccable interpersonal skills and friendly attitude
• Well organized with time, excellent time management abilities
• Should be a graduate.

What you need to have: