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File formats Jobs in Pune

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Mumbai, Pune, Bengaluru (Bangalore), Delhi
1 - 6 yrs
₹2.5L - ₹6L / yr
Customer Support
Technical support
Administrative support
Operations support system
Product support
+12 more

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

  • Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
  • Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
  • Create and maintain product-related documentation, internal and external
  • Debug user issues and create reproducible test cases for engineers to resolve
  • Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
  • Understand user goals and their desired outcome from using the product.
  • Document use cases and feature requests

What we are looking for:

  • Previously done customer support role. Preferably technical customer support
  • You're data-driven and analytical
  • Excellent follow-up skills with great attention to detail
  • You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
  • You have a highly structured work approach, the ability to manage multiple activities in parallel
  • Good communication skills: English / Hindi / Marathi / Bengali 

Location:

  • Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
  • Kasba Industrial Estate - Kolkata
  • Naraina Industrial Area Phase 1 - Delhi 

Timings:

12.00 PM to 9 PM

Working Structure:

In-Office: Monday - Saturday

Remote: Sunday 

1 Weekly off, 2 Monthly offs. 


Joining:

Immediately.

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Centiro Solutions

at Centiro Solutions

1 video
1 recruiter
Sanjeevani Kokate
Posted by Sanjeevani Kokate
Pune
2 - 6 yrs
₹3L - ₹12L / yr
Integration
JIRA
JIRA Agile
SQL
Webservices
+4 more
Centiro is a Swedish software company with 400+ employees. Our solutions empower marquee brands and finer supply chains in 125+ countries. We believe in enabling and empowering commerce for companies with winning aspirations who seek to make a difference. Core focus is to connect and enable cloud-based delivery and service networks in the world of digital. Centiro has received numerous awards and honors, including Great Place to Work®. Founded in 1998, with offices in Sweden, India, the UK, and the US.  

To know more about us, please visit http://www.centiro.com/">www.centiro.com 

Purpose

Working at Centiro is different. Inspiring, challenging and rewarding. We are on a rapid path of expansion and are looking for talents with a passion and drive to make a difference. This is an exciting time to be joining & strengthening the team and shape the future together. 

What will you do?

As an Application Specialist (AS), you are responsible for analysing customer requirements, developing and maintaining system integrations and components, including but not limited to; application to application integrations, services, internal and external API, file transfer, and/or EDI and SQL queries. AS is fully responsible for participating in requirements analysis, design, development, internal testing, and the documentation of same for the application-application integrations. 
Primary responsibilities will also include understanding product architecture, design dependencies, troubleshooting existing integrations and providing technical support to the development team.
Initially you will learn how our systems function and as you progress you can decide your area of specialization. You create your path; the possibilities are limitless. We work in self-organized teams with varied skills and as an organization follows/obeys a holarchy instead of a hierarchy. In a holarchy, each person’s value comes from his or her individuality and uniqueness instead of rank or seniority. 

Who are you?

You are a tech-savvy person with an interest in integrations and how the world of digital affects the modern business. Always with the customer in focus.
You are expected to try, test, learn and implement. You are encouraged to seize opportunities and continuously develop with Centiro’s robust confidence in your ability. You are spurred by continuous improvements and seeing things from a new perspective.A collaborative mindset and aptitude are more important than prestige and personal priorities. With all tasks, everyone is equal in helping each other succeed. 

What we are looking for: 

  • Degree in computer science, engineering from reputed institute
  •  2-6 years of proven experience working with system integrations and worked with  SQL, MS .Net, Database- MS SQL / Oracle, SQL Server Management Studio, Web services, SFTP
  • Working Knowledge of different file formats like IFTMIN, XML, CSV, JSON
  • Understands and learns the Software configuration and follows the steps to configure / implement / integrate company or 3rd party products and support client requests.
  •  Hands-on testing experience to validate integrations / solutions developed and implemented. Has worked with testing tools like SOAPUI/ ReadyAPI/ Postman
  •  Collaborate with business and technical partners to capture - understand requirements, estimate efforts, and deliver appropriate specification to drive the solutions
  •  Effectively communicate to management, business owners, and customer stakeholders as well as working closely with software developers. 
  •  Able to define project requirements and manage/Lead small projects independently
  •  Proven problem-solving and troubleshooting skills and be able to organize their own workload by staying agile and responsive to team needs. Knowledge of JIRA, BMC remedy, Service Now. 

Good to have : 

  •  Working knowledge of Supply chain and logistics domain / supply chain ERP -  solutions
  •  Exposure to release cycle, Power BI , Graylog, Grafana
  •  Experience working with Label scripting in languages like zebra and mark point
  • Knowledge of C# , VB script



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