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Senior Business Analyst 

Job Summary 

We are seeking an experienced Senior Business Analyst to lead business analysis activities, collaborate with senior management, and contribute to strategic initiatives that align with the organization's goals. The Senior Business Analyst will play a key role in driving business process improvements, optimizing efficiency, and ensuring the successful execution of projects. The role involves working with cross-functional teams, providing leadership and mentorship to junior analysts, and driving continuous improvements through data-driven insights. 

Key Responsibilities: 

● Collaborate with senior management to ensure business analysis activities align with organizational goals and strategic initiatives. 

● Provide valuable input into strategic planning processes by identifying opportunities for business improvement, innovation, and optimization. ● Lead the gathering, analysis, and documentation of complex business requirements for projects. 

● Ensure that business requirements are prioritized, validated, and traced throughout the project lifecycle, ensuring they are aligned with business objectives and strategic priorities. 

● Build and maintain relationships with key stakeholders at all levels of the organization, including executives, business unit leaders, and project sponsors. ● Utilize advanced communication, negotiation, and interpersonal skills to influence stakeholders and drive consensus on project scope, objectives, and priorities. ● Lead business process reengineering efforts to streamline workflows, enhance efficiency, and drive operational excellence. 

● Identify opportunities for automation, digitization, and outsourcing to improve business processes and reduce operational costs. 

● Collaborate with data scientists and business intelligence teams to develop predictive models, data visualizations, and dashboards to aid in decision-making processes. 

● Provide leadership and mentorship to junior business analysts, guiding their professional development and helping them grow their skills in business analysis methodologies and tools. 

● Facilitate communication and collaboration among project team members, including developers, designers, testers, and stakeholders.

● Monitor and identify potential risks to project success, including technical challenges, resource constraints, or changes in requirements. 

● Assist project managers in planning, monitoring, and controlling project activities related to business analysis. 

● Develop detailed project plans, including scope, objectives, timelines, resource requirements, and deliverables. 

● Stay abreast of industry trends, emerging technologies, and best practices in business analysis to apply innovative solutions to the current role. 

Skills and Qualifications: 

● Advanced communication, negotiation, and facilitation skills with the ability to influence stakeholders at all levels. 

● Strong analytical and problem-solving skills with expertise in gathering, analyzing, and documenting complex business requirements. 

● Proficiency in business analysis tools and methodologies (e.g., MS Visio, Jira, Confluence, Agile, etc.). 

● Demonstrated ability to lead business process reengineering and optimization efforts. 

● Ability to work effectively with data scientists and business intelligence teams to drive actionable insights from complex data sets.

Job Role: Customer Support Executive (Jaipur)

Location: Jaipur (On-site)

Employment Type: Full-time, Permanent

Shifts: Rotational; Night shifts as per business requirement

Experience: Freshers to 3 years

Compensation:

• International Process: ₹23,000 – ₹34,000 CTC/month
• Domestic Process (if applicable): ₹12,000 – ₹22,000 CTC/month

Role Overview

We are hiring Customer Support Executives for our International (Voice/Chat/Email) process in Jaipur. You will handle customer queries professionally, ensure timely resolution, and deliver a great customer experience.

Key Responsibilities

• Handle customer queries via phone calls, emails, and chats.
• Diagnose issues, provide accurate resolutions, and escalate when needed.
• Document interactions in CRM/tools and follow defined SLA/TAT.
• Collaborate with team/lead to improve customer satisfaction and KPIs.

Must-Have Skills

• Excellent English communication (spoken and written).
• Customer first mindset; active listening and problem-solving.
• Typing accuracy and basic computer proficiency.
• Willingness to work night/rotational shifts for international support.

Eligibility

• Undergraduates/Graduates/Postgraduates are welcome.
• Freshers and experienced candidates (up to 3 years) can apply.
• Immediate joiners preferred.

Benefits

• Cab facility for night shifts (as per company policy).
• One-time meal during shifts (as applicable).
• Performance incentives and growth opportunities.

About Thrillophilia :

At Thrillophilia, we are building multiple digital travel brands leveraging our proficiency in ecommerce, technology, distribution and marketing. We love to start from “Zeroes”. We plan, build and scale travel marvels from scratch and are absolutely obsessed about creating the best travel experiences for our customers. Our goal is to create 100+ sizable travel brands across the globe by 2027.

Thrillophilia is one of the key brands under 53 Takeoffs umbrella. Today, 100 Million+ travelers use our brands to discover and book diverse travel experiences. With multiple tourism and start-up awards as well as global recognition under our belt, we have scaled ten-fold over the past three years. You might know us from early Thrillophilia’s days. The journey of Thrillophilia is rooted in a passion for travel, technology, and people. It began back in 2011 when the global market was still too young for online travel. Ever since we have grown to become India’s largest online platform for booking affordable travel experiences across 55+ countries. Our offerings are diverse and wholesome, with 24,000+ products and services ranging from tours and activities to luxury and culture stays, powered by exclusive deals and extra effort to bring joy to all our travelers.

Awards we won at Thrillophilia -

• YourStory’s best places to work!
• ISB’s BizQuest.
• Singapore Bash’s best startup.
• London Mayor’s IE20.

About our people - Ah, let's talk a bit about the folks over at Thrillophilia, where hard work and ownership run rampant, and problem-solving is the name of the game. The team here doesn't just punch the clock and head home. They're in it to win it, do the best work of their life by taking ownership of their work and striving for excellence in everything they do.

Whether it's finding the best hidden gem in the world or developing tech solutions, there is a deep ownership and accountability and Remarkable is one word to summarize their work!

They're a fun-loving bunch, they party really hard and share a passion for travel, and they're not afraid to let loose and enjoy the journey. From backpacking through Southeast Asia to exploring the hidden corners of their own cities, these adventure seekers somehow always manage to take out time to party and travel the world.

So, if you're looking for some inspiration, just take a look at the people of Thrillophilia. They're living proof that with hard work, ownership, and a vision to solve problems at scale, anything is possible.

We are seeking a highly skilled and passionate Senior Software Developer with expertise in Ruby on Rails and React.js to join our dynamic and innovative tech team. As a Senior Software Developer, you will play a crucial role in designing, developing, and implementing high-quality software solutions that drive the success of our travel platform. You will work closely with cross-functional teams, including product development, UI/UX design, and quality assurance, to ensure seamless integration of features and deliver exceptional user experiences.

Responsibilities:

- Develop and maintain robust, scalable, and efficient web applications using Ruby on Rails and React.js.

- Collaborate with product managers, UI/UX designers, and fellow developers to understand requirements, translate them into technical solutions, and deliver high-quality software products.

- Write clean, maintainable, and well-documented code following industry best practices and coding standards.

- Conduct thorough code reviews, provide constructive feedback, and mentor junior developers to enhance team productivity and code quality.

- Optimize application performance and ensure efficient resource utilization by conducting performance testing, monitoring, and troubleshooting.

- Stay updated with the latest industry trends, tools, and technologies related to Ruby on Rails and React.js, and share knowledge with the team.

- Collaborate with the DevOps team to deploy and maintain applications in cloud-based environments.

- Contribute to the continuous improvement of development processes, tools, and methodologies.

Requirements:

- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).

- Proven experience as a Senior Software Developer / Module Lead, preferably with a focus on Ruby on Rails and React.js. (At least 4+ years of experience)

- Strong expertise in Ruby on Rails and React.js, with a solid understanding of their core principles, frameworks, and ecosystem.

- Proficient in front-end development technologies such as HTML, CSS, and JavaScript.

- Experience with database systems, including SQL and NoSQL databases especially PostgresSQL.

- Familiarity with version control systems, such as Git.

- Ability to write efficient, maintainable, and testable code, with a strong emphasis on software quality and best practices.

- Strong problem-solving and analytical skills, with the ability to tackle complex technical challenges and provide innovative solutions.

- Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment.

- Self-motivated and detail-oriented, with a passion for continuous learning and staying updated with emerging technologies.

If you are passionate about building revolutionary travel products, thrive in a collaborative and innovative environment, and are ready to take on exciting challenges, we would love to hear from you.

Apply now and embark on a transformative journey to redefine the future of travel!

• Lead, recruit, train, and coach the sales team of the organization and ensure that they completely understand the mission and vision of the organization.
• Experience in IT Software Services, development of enterprise application.
• Be an active mentor and coach to the Team to help them conclude their deals.
• Help team created unique and effects sales pitches, write professional proposals and manage CRM
• Expected to maintain utmost confidentiality in regard to the business of the Company.
• Experience in working on pre-sales & post-sales part with extensive experience in working on several portals.
• Should have knowledge about channels of leads and conversions, should know how to develop leads into project, nurture leads, give technical solutions to clients , take out timeline and cost on proposed solution.
• Required to work with Integrity and Productively for the growth and success of the Company. 
• Research and develop strategies and plans which identify new marketing opportunities, direct marketing, and new project development 
• Directly manage major and critical developing client accounts, and coordinate the management of all other accounts 
• Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures 
• Should have excellent communication, social, and organizational skills 
• Implement effective promotional strategies trained a high performance sales team and helped boost corporate image 
• Execute in an intense, fast-paced, and highly iterative environment 
• Work with Global Teams to Optimize the Customer Relationship Assisting in Winning New Sales Projects 
• Should know how to get sale via portals, Digital fields etc.
• Responsible for Preparing Monthly/Quarterly/Annual Sales Reports and annual Sales & Marketing Plans 
• Directly responsible to report to company VP-Sales.

•Strong in Android, Kotlin, and MVVM architectural pattern

•Great understanding of Coroutines, Memory management, and App performance

•Solid understandings of Connectivity - BLE, WiFi

•Unit and Instrumentation testing knowledge in Espresso, JUnit4 or JUnit5, and Mockito/MockK libraries

•Experience in Dependency Injection - Hilt, Dagger2

•Good knowledge in screen navigation using Navigation APIs

•Good to have knowledge in Jetpack Compose

• Good knowledge of Facebook (App install & Lead Generation campaigns), Google Ads (Display, SEM & YouTube) and Email campaigns.
• Should be data driven & able to ideate copies, creatives and conceptualize campaigns.
• Experience to handle decent sized Digital budgets would be an added advantage.
• Proficiency in Keywords research and keywords competition Analysis
• Proficiency in creating reports using Google Sheets/Excel.
• The Digital Specialist will be tasked with analyzing user experience data, initiating digital projects, reporting on planned and current strategies, leading effective digital marketing strategies, and ensuring that projects are executed within budget.
• You will play a pivotal role in growing our business, customer base, and improving user experience.
• Brainstorm new and creative growth strategies
• Research on latest digital tools and interactive trends for effective digital marketing.

Ideal Candidate

• 2+ years of hands-on experience in managing digital marketing campaigns.
• Knowledge of Analytic tools like Google Analytics, etc.
• Proficient in Google sheets/Excel
• Familiarity with social media trends
• Excellent communication skills
• Creativity and commercial awareness
• Proven Experience of handling a team

- Good understanding of Web/App designing/mockups/wireframing

- Hands on experience of Photoshop, XD, Figma/Webflow or similar designing tools

- Good understanding of designing best practices for website optimization, ui/ux, responsive layout and PWA

- Hands on experience of creating html pages out of design using HTML/CSS/Bootstrap/jQuery

- Ability to write, debug and test scripting languages like JavaScript and jQuery

- Good understanding of designing website as per best practices (ie. benchmarking by GooglePageSpeed/GTMetrix etc.)

Simultaneously develop app and target for both Android and iOS using third party SDKs and APIs

Required – React Native, Firebase Integration, Third Party SDK integrations