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Role Overview

1. As a Pre-Sales Engineer, you will be responsible for designing and drafting systems for Technical Proposals brought in by the sales team, ensuring that quotes are technically correct before submitting to clients.
2. Preparation of proposal based on the RFP / RFQ docs and Understand the CAD drawing.
3. Generate BOQ, Compliance Statement, system descriptions, schematic drawings, material / technical submittal, system programming such as Crestron, Extron, Bose and other OEM products etc.
4. Provide sales and technical staff with technical support on both a pre- and post-sales basis
5. Communicate and interact with internal employees, clients and colleagues in a professional and timely manner.
6. Conduct or attend a Site visit and Site surveys when needed.
7. Develop and maintain knowledge of current and new technologies that company offers.

Key Skills

• 2+ years of experience required in AV.
• Experience in developing cost-effective solutions around customer needs.
• Good skill for Vendor Management, OEM interaction.
• Proficient in the use of Microsoft Office Suite
• Good Communication skill

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

JD For Accountant:

• Preparing and analysing accounting records.
• Good Knowledge of PF and ESIC.
• Work on Company Payroll.
• Preparing Monthly Profit & Loss Statement.
• Maintenance Books of Accounts.
• Keeping and Recording of data Using Tally.
• Entering the Data into Tally Accounting. System.
• Dealing with the bankers.
• Issue/Prepare Cheques Regarding Vendor Payments, Salary.
• Calculation of TDS ,Filing TDS Return and GST Return.
• Statutory Compliance Regarding TDS,
• Periodic Bank Reconciliation Statement 
• Preparation of Monthly Vendor/Creditor/Debtor Statements.
• Generation of MIS Reports,
• Service tax ,TDS Report.
• Debit note /Credit Note.
• prepare link payment,content payments sheet for management review.
• GST Return filing GST 3B,GST R1,GST R 9 and GST R9C.
• Reconciliation of GST R2A/GST R2B.
• Emails check and Reply on Time

      Preferred from IT Company

5 days working (Monday - Friday)

Location - Noida

WORF FROM OFFICE!

Location : Noida/Chennai

Skill : Dot Net Developer            

§ Develop and support applications through all phases of the project life cycle, including Design, Development, Testing Support and Release Support

§ Having good hands-on experience in C#, .Net platform, MVC, SQL, PL/SQL

§ Required to develop applications using C# and .Net platform

§ Required to work independently with the customer and engage well with them

§ Good understanding of design principles and Object oriented programming

§ Develop Low level design documents

§ Responsible for coding, Developing test cases, unit testing and performing integration testing

§ Adhering to the schedule and scope of the project

§ Ensure to follow Technology and Process standards set for the project

§ Produce high quality technical deliverables for the customer

§ Interact with project lead to review Technical deliverables, Test cases and Test results

• Provide status updates to Project Manager

§ 4+ years of experience in Developing the applications/product using C# and .Net in Banking domain

§ Should have passion for technology and possess good learning skills

§ Should have Expertise in Classes, Session management, MVC, Paging, Java Script, JQuery, Web Application

§ Must be strong in OOPs Concepts and common design patterns

§ Should be experienced and have good knowledge in SQL, PL/SQL

§ Should possess excellent communication skills

§ Should possess excellent de-bugging, troubleshooting and problem solving skills

§ Should possess good client interaction skills and should be able to work independently with the client

• Should be proactive and self-initiated.

• You would get hands on experience of developing software in latest Microsoft technology stack like C#, .NET framework, .NET Core, SQL Server, Web API and React.
• Product development with Agile Methodology in Microsoft technology stack.
• Work with leaders that follow best of the development practices.
• Work in business domains like Banking, Insurance & CRM

Technical Skills:

• We are looking out for suitable candidates having 2 to 6 years of experience in .Net development along with strong MVC & JQuery experience.
• Strong experience developing database driven web-based applications using ASP.NET MVC, C#, OOPS concept, ADO.NET, SQL Server, WCF.
• Excellent exposure in HTML5, CSS, JavaScript, OOJS, JQuery and Object-Oriented Design skills.
• Good to have: ReactJs, ES6, NodeJs

Behavioural Attributes:

• Demonstrated problem solving, analytics and troubleshooting skills.
• Heroic get-it-done and problem-solving attitude.
• Able to do multitask and meet deadlines in a fast-paced environment.
• Ability to work seamlessly in a team environment and creating excellent team dynamics

Desired Candidate Profile

• At least 2-3 years of experience in Digital media
• At least 2-3 years of experience in Package designing
• Ability to create or follow visual & brand identity
• Web-related design knowledge is a must
• Latest knowledge of software/ tools you prefer using
• Optional: Experience working with consumer electronics businesses    

What you need to have: