store manager

Job Description – Retail Sales / Customer Service

Position: Retail Sales Executive / Customer Service Executive

Industry: Apparel / Fashion Retail

Locations: Mumbai & Jaipur

Experience: Relevant experience in an Apparel Retail Brand

Employment Type: Full-Time

About the Role

We are looking for an energetic and customer-focused Retail Sales / Customer Service Executive to join our apparel retail team in Mumbai and Jaipur.

The ideal candidate must have prior experience working with an apparel/fashion retail brand and should possess excellent communication and customer-handling skills. The candidate will be responsible for delivering a premium in-store customer experience while achieving sales targets.

Key Responsibilities

• Welcome and assist customers in the store and understand their requirements.
• Provide personalized product recommendations based on customer preferences, occasion, size, and budget.
• Achieve individual and store-level sales targets.
• Explain product features, fabrics, fits, sizes, pricing, and promotions to customers.
• Maintain strong customer relationships and encourage repeat purchases.
• Handle customer queries, feedback, exchanges, and complaints professionally.
• Maintain proper product presentation, visual merchandising, and store standards.
• Ensure merchandise is properly displayed, tagged, sized, and replenished.
• Assist customers with trials, product selection, and styling suggestions where required.
• Coordinate with the store team for stock availability and customer requirements.
• Maintain accurate records of sales, customer interactions, and daily store activities.
• Support stock counting, inventory management, inward/outward processes, and stock replenishment.
• Ensure smooth billing and coordination with the cashier/POS team.
• Follow company policies and standard operating procedures.
• Maintain a clean, organized, and premium shopping environment.
• Stay updated on new collections, product launches, offers, and brand guidelines.

Required Skills & Qualifications

• Graduate/12th pass or equivalent; relevant retail qualification will be an advantage.
• Previous experience with an Apparel/Fashion Retail Brand is mandatory.
• Good English and Hindi communication skills.
• Strong customer-handling and interpersonal skills.
• Excellent verbal communication and presentation skills.
• Positive, confident, and customer-oriented personality.
• Strong sales and target-achievement mindset.
• Basic knowledge of POS systems and MS Office will be an advantage.
• Good understanding of apparel, fashion, fabrics, sizes, and styling will be preferred.
• Ability to work in a fast-paced retail environment.
• Willingness to work in shifts, weekends, and during peak retail periods.

Mail updated resume with salary details-

Email: etalenthire{at}gmail{dot}com

satish: 88O 27 49 743

Store Manager – Key Responsibilities

1. Stores & Inventory Management
2. Material Receipt & Inspection Coordination
3. Raw Material Storage & Preservation
4. Turbine Components & Parts Management
5. Material Identification & Traceability
6. Inventory Control & Stock Accuracy
7. Material Issue to Production
8. Production Material Planning & Coordination
9. Spare Parts & Consumables Management
10. Minimum & Maximum Stock Level Monitoring
11. Purchase & Procurement Coordination
12. Vendor Material Receipt Coordination
13. GRN & Documentation Management
14. ERP / Inventory System Management
15. Stock Verification & Cycle Counting
16. Periodic Physical Stock Audit
17. Slow-Moving & Non-Moving Inventory Control
18. Material Shortage & Excess Stock Management
19. Quality & Inspection Coordination
20. Safety & 5S in Stores
21. Warehouse Space & Layout Management
22. Dispatch & Packing Coordination
23. Turbine Project Material Tracking
24. Project-Wise Material Allocation
25. Inventory Reports & MIS
26. Team Supervision & Workforce Management
27. Interdepartmental Coordination
28. Cost Control & Inventory Optimization
29. Statutory & Company Compliance
30. Continuous Improvement in Stores Operations

Minimum 5 years of experience in store/inventory management within a manufacturing or engineering setup.

Position Overview:

We are looking for an experienced Store Incharge to manage and oversee the entire store

operations, ensuring efficient inventory management, material handling, and coordination with

purchase and production teams.

Key Responsibilities:

• Supervise and maintain records of incoming and outgoing materials.

• Ensure proper storage, identification, and issuance of materials.

• Conduct periodic stock audits and reconcile discrepancies.

• Coordinate with purchase, production, and accounts teams for smooth material flow.

• Maintain inventory levels and ensure timely availability of materials.

• Ensure compliance with company policies on material handling and safety standards.

• Manage store staff and monitor daily operations for accuracy and efficiency.

• Prepare regular reports on inventory and material usage.

Qualifications & Experience:

• Graduate / Diploma in any discipline (preferred in Supply Chain or Material Management).

• Strong knowledge of ERP systems and MS Excel.

• Good communication, planning, and team management skills.

• Attention to detail and high sense of responsibility.

Daily / Shift Duties

üConduct pre-opening inspection of the outlet, including cleanliness, equipment readiness, stock position, staffing, ambience, and checklist completion.

üLead daily team briefing covering targets, guest focus points, menu availability, priorities, and service reminders.

üRemain visible during service periods to monitor guests, coach staff, remove bottlenecks, and intervene before issues escalate.

üCheck in with guests actively, especially during busy periods or after recovery situations.

üReview billing trends, sales opportunities, stock concerns, wastage, and service bottlenecks through the day.

üEnsure opening, mid-shift, and closing reports are completed accurately and on time.

üHandle escalations relating to product quality, delay, staff conduct, refunds, and exceptional guest requests.

üReview team performance daily and provide immediate coaching or recognition as required.

üVerify closing discipline including cash, inventory concerns, unresolved complaints, hygiene closure, and next-day readiness.

Knowledge, Skills & Behavior Standards

üStrong outlet leadership, team supervision, and floor presence.

üHands-on understanding of restaurant/cafe operations across service, kitchen coordination, cash, stock, hygiene, and guest handling.

üExcellent guest relations and complaint-handling capability with mature judgement.

üCommercial awareness of sales drivers, labor productivity, wastage control, and customer retention.

üAbility to train, coach, correct, and motivate teams consistently.

üGood reporting discipline, accountability, and attention to detail.

üDecisive, calm, solution-oriented, and willing to do what managers sometimes forget: manage.

Performance Measures

üGuest satisfaction scores, repeat guest feedback, and complaint resolution quality.

üSales achievement, average bill value, upselling conversion, and productivity targets.

üSOP compliance, checklist completion, audit readiness, and hygiene scores.

üTeam punctuality, grooming, training completion, and attrition control.

üWastage control, stock discipline, and operational error reduction.

üOverall outlet readiness, smooth service flow, and management confidence in the unit.

Minimum Preferred Profile

ü3–7 years of relevant hospitality, restaurant, QSR, or cafe operations experience, with at least some team leadership exposure.

üStrong service mindset with practical experience in outlet opening/closing, guest handling, and people management.

üComfort with POS reports, shift planning, and basic commercial tracking.

üDiploma/degree in hospitality preferred but not mandatory for a proven operator.

Location: Chennai (On-site)

Experience: Minimum 2+ years in e-commerce operations

About the Company

A leading premium menswear brand with a strong omni-channel presence across India. The company is known for its high-quality apparel and growing e-commerce footprint via its own platform and leading marketplaces.

Role Overview

The Ecommerce Manager – Operations will be responsible for ensuring seamless marketplace operations, catalog accuracy, supply chain coordination, and operational excellence across platforms. This role requires strong analytical skills, vendor management capabilities, and hands-on execution to support digital growth.

Key Responsibilities

• Marketplace Operations: Manage daily operations across Amazon, Flipkart, Myntra, Ajio, TataCliq, and other marketplaces.
• Catalog Management: Oversee product listings, SKU creation, stock updates, and campaign readiness.
• Order Fulfillment: Coordinate with supply chain teams to ensure timely dispatches, inventory accuracy, and smooth customer experience.
• Vendor & Partner Coordination: Liaise with marketplace SPOCs, logistics partners, and internal teams for operational efficiency.
• Performance Monitoring: Track KPIs including order accuracy, turnaround time, returns, and reconciliation.
• Process Optimization: Identify gaps, streamline workflows, and implement automation for efficiency.
• Compliance & Reporting: Ensure adherence to marketplace policies and generate weekly/monthly operational reports.

Desired Skills & Competencies

• Strong knowledge of e-commerce operations and marketplace workflows
• Advanced proficiency in MS Excel; familiarity with ERP/e-commerce tools preferred
• Analytical mindset with problem-solving orientation
• Excellent communication and stakeholder management skills
• Ability to work on-site in Chennai with cross-functional teams

Education

• Bachelor’s degree in Business, Commerce, or related field
• MBA preferred but not mandatory

Note: The interested professionals with relevant experience should be currently based in South India.

The role

Every insight we produce starts with a working device on a shop floor. Getting it there, and keeping it working, is this job.

You build and pack the YoYo Retail Kits, check every device and accessory before it leaves, get them dispatched and delivered, and keep the inventory records straight. Once a store is live, you are also the person they call. A device not charging, a kit short of an accessory, a salesperson who cannot get something working. You pick up, you find out what is wrong, and you get it fixed.

It is detailed work and it is not glamorous. A wrong count in a kit or a shipment nobody chased becomes a store that cannot go live on time. 

How you will work

Nothing here moves unless you move it. Couriers will not update themselves, and a pending issue will sit pending until you pick up the phone. The people who do well in this job are the ones who close things rather than report them. You will work closely with the Technical Assistants on the ground, with the Operations Manager on anything that needs escalating, and directly with store teams once they are live. Most of what you need will not come to you. You will have to go and ask for it.

A lot of this job is currently tracked by hand. If you spot something that should not be manual any more, say so. We would rather fix it than have you keep doing it. 

What you will do

• Prepare and pack the kits. Build YoYo Retail Kits to what the deployment needs. Verify devices, accessories and quantities before anything is dispatched, because a short kit is found at the store and not in the warehouse
• Keep the inventory honest. Maintain records of devices, kits and accessories. Know what is active, what is faulty, what is spare and what is out for replacement, without having to go and count.
• Run last-mile logistics. Coordinate dispatch, track shipments, and follow up with logistics partners on anything delayed or pending until it actually lands.
• Handle replacements, returns and recoveries. Get faulty devices back, get working ones out, and keep the mapping correct through all of it. 
• Support live stores. When a store hits a problem after go-live, connect with their team, understand the issue and resolve it. Loop in a Technical Assistant when it needs someone on the ground. 
• Maintain the trackers. Devices, kits, shipments, TA activity and deployments. These are what everyone else plans from, so they have to be current.
• Support new deployments. Make sure everything operational for a new store or brand is done on time, and escalate anything critical to the Operations Manager early rather than late.

What we are looking for

Must have

• 1 to 3 years in operations, logistics, field operations or inventory management
• Basic Excel and Google Sheets. You should be comfortable maintaining a tracker and spotting when something in it does not add up 
• Attention to detail. Counts, mappings and serial numbers have to be right the first time 
• Relentless follow-up. Most of this job is making sure something that was promised actually happened 
• Good communication. You will be talking to couriers, store staff and technical assistants in the same hour 
• Fluent Hindi, plus two South Indian languages, preferably Kannada and Tamil. You will be speaking to store teams directly, in whatever they speak on the floor
• Comfort working hands-on with devices, packaging and inventory 

Good to have 

• Experience with hardware, electronics or any inventory that has serial numbers attached to it
• Exposure to e-commerce or last-mile delivery operations
• Any experience supporting customers over phone or WhatsApp 
• Comfort with AI or automation tools to cut down repetitive tracker work

Job Title: Key Account Manager – Q-Commerce

Location: Bangalore, Chennai, Kolkata

Employment Type: Full-Time

Job Summary

We are looking for an experienced Key Account Manager – Q-Commerce to manage and grow business across leading Quick Commerce platforms. The role is responsible for driving sales, managing key accounts, ensuring product availability, promotions, forecasting, and overall business growth.

Key Responsibilities

• Manage key Q-Commerce accounts and drive sales growth.
• Build strong relationships with category managers and platform stakeholders.
• Ensure product availability, pricing, listings, and promotional execution.
• Monitor inventory, fill rates, and resolve stock availability issues.
• Expand product assortment and improve distribution across fulfillment centers.
• Plan and execute promotional campaigns while analyzing ROI.
• Prepare sales forecasts and coordinate with supply chain teams.
• Track business performance through dashboards, reports, and analytics.
• Conduct regular business reviews and identify growth opportunities.
• Collaborate with cross-functional teams to ensure seamless execution.
• Support inventory health, supply planning, and operational excellence.
• 
  

Requirements

• 4–8 years of experience in FMCG, Food & Beverage, or Q-Commerce/E-commerce sales.
• Minimum 2 years of experience managing Q-Commerce or E-commerce key accounts.
• Strong knowledge of account management, promotions, catalog management, forecasting, and sales planning.
• Advanced Excel skills and experience with business analytics tools.
• Excellent communication, negotiation, and stakeholder management skills.
• Graduate degree required; MBA preferred.

Preferred Skills

• Experience in FMCG, food, beverages, frozen, ambient, dairy, or consumer goods.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple accounts.
• Results-driven with a high sense of ownership and accountability.

Job Title: Order Management Executive (Order, Warranty & Returns)

Location: Golf course road, Gurgaon

Experience: 2-5 year in order management (O2C)

salary: negotiable

Qualificaton: Graduate

Working days: Monday to Saturday (Monday to Friday - office & Saturday – WFH)

Shift Timings: 9:30 AM to 6 PM

The Operations Specialist manages the end-to-end post-purchase customer experience. This role oversees order fulfilment, investigates product return trends, and coordinates the warranty validation process. You will bridge the gap between logistics, customer service, and quality assurance to optimize operational efficiency.

Key Responsibilities

Order Management -

• Process incoming orders across multi-channel e-commerce platforms.
• Track shipment milestones to ensure on-time delivery metrics.
• Resolve order bottlenecks by coordinating directly with warehouse teams.
• Manage inventory allocations for backordered or high-demand items.

Return Investigation &; Reporting -

• Analyse return data to identify systemic product defects.
• Generate weekly reports on return rates and root causes.
• Inspect flagged return items to verify customer fraud or damage.
• Collaborate with QA teams to implement corrective action plans.

Warranty Processing & Coordination -

• Evaluate warranty claims against established company policy guidelines.
• Coordinate replacement logistics or issue customer credits efficiently.
• Maintain documentation of all claim approvals and denials.
• Liaise with vendors regarding factory-level defects and reimbursement.

Job Requirements -

• Education: Bachelor’s degree is a must.
• Experience: 2–5 years in Operations or Order management.
• Systems: Proficiency with ERP software (SAP exp will be a Plus).
• Data Skills: Advanced Excel capabilities (VLOOKUPS, Pivot Tables) are must. Core Competencies
• Order creation: Order to Cash experience is must.
• Exposure: Global customer handling will be a plus.
• Analytical Mindset: Ability to translate raw data into actionable insights.
• Attention to Detail for RIR: Precision in auditing claims and processing orders.
• Communication: Strong cross-functional collaboration and vendor management skills.
• Problem-Solving: Quick resolution of logistics conflicts and customer disputes.

Mail updated resume with salary details-

email: etalenthire{at}gmail{dot}com

satish: 88O 27 49 743

Key Responsibilities:

👉🏼 Demonstrate effective selling skills and product understanding to uncover customer needs

to position an appropriate solution.

👉🏼 Update and create tailored client proposals and negotiate further to close the deals.

👉🏼 Understand, monitor, and evaluate industry trends and customer drivers.

👉🏼 Manage proposal response process, including detailed RFP requirements, content

creation, and inputs from various sources.

👉🏼 Nurturing accounts and contacts through various mediums of communication.

👉🏼 Develop and implement overarching sales and business development strategy, sales

processes, structure, and best practices across the company.

👉🏼 Support deal structure and pricing with business value analysis; negotiate prices for

proactive bids and proposals.

Job Role: Sales Manager

Experience Level: 2+ years

Location: Bangalore

Job Description: As a Sales Manager in our Real Estate Division, you will be responsible for driving sales by following up on leads generated through our online campaigns, nurturing prospective clients, and guiding them through the property purchase process. Your primary goal will be to convert prospective leads into buyers by providing expert guidance, arranging site visits, showcasing properties of our clients, and closing sales, all while maintaining the unified communication which reflects the brands value and positioning.

Responsibilities:

Lead Follow-up &. Nurturing:

Timely reach out to leads generated through online campaigns via calls, emails, or messages. Maintain regular contact to build relationships and trust.

Client Engagement:

Understand client requirements, preferences, and budgets to engage rightly.

Property Site Visits:

Schedule and conduct property visits, showcase features and benefits of property to prospective buyers promptly.

Sales Conversion:

Help clients through the sales process, negotiate terms, and close deals effectively.

Documentation & Coordination:

Assist clients with documentation, paperwork, and coordinate with internal teams and clients to ensure a smooth transaction.

Market & Product Knowledge:

Stay updated on different property listings, market trends, and competitors to provide accurate information and advice to customers.

Reporting:

Maintain detailed records of client interactions, follow-ups, and sales pipeline. Provide feedback to the management for overall strategy improvements on regular basis.

Requirements & Qualifications

Educational Qualification:

Bachelor's degree in Business / Marketing.

Experience:

3-4 years of proven sales experience, preferably in real estate.

Key Skills:

o Excellent communication and interpersonal skills

o Strong negotiation and convincing abilities

o Self-motivated and target-driven mindset

o Ability to work independently and as part of a team

Additional Requirements:

o Valid driving license and willingness to travel for site visits

o Willingness to work on weekends

o Ability to handle multiple leads and prioritize effectively

Compensation & Benefits

Competitive salary as per industry standards

Attractive commission structure based on sales performance

Opportunities for career growth and professional development

Be part of dynamic and fast paced team