store manager

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

Urban Venue is looking for a creative and performance-driven Digital Marketing Executive to manage online presence, generate leads, and enhance brand awareness for venue and events business.

The role involves planning and executing digital marketing campaigns, managing social media platforms, creating engaging content, and running online advertisements to drive reach and conversions.

The ideal candidate should have prior experience in digital marketing, and the ability to optimize campaigns for better performance.

 Key Responsibilities

l Design, maintain, and supply content for the organization's website

l Formulate strategies to build lasting digital connection with customers

l Monitor company presence on social media

l Launch advertisements to increase brand awareness.

l Manage and optimize social media platforms (Instagram, Facebook, Google,Linkedin)

l Plan and execute digital marketing campaigns for events & bookings

l Generate leads through paid ads (Meta Ads, Google Ads)

l Handle SEO & improve website visibility

l Create engaging content (posts, reels, captions, creatives)

l Monitor campaign performance and prepare reports

l Coordinate with design and sales team for promotions

l Manage online listings (Google My Business, Justdial, etc.)

l Coordinate with Agency.

Requirements

u Min 3 years experience in Digital Marketing

u Knowledge of Meta Ads & Google Ads

u Basic understanding of SEO.

u Good communication & content writing skills.

u Experience in events/hospitality industry preferred.

Qualification

Ø Graduate in Marketing / Business / Related field

Ø Certification in Digital Marketing (preferred)

Ø Excellent understanding of digital marketing concepts

Ø Strong creative and analytical skills

 Salary

₹20,000 – ₹35,000 (based on experience)

 Location

Fatehpurberi, Chattarpur, New Delhi (Work from Office)

Primary Responsibilities

• Understand current state architecture, including pain points.
• Create and document future state architectural options to address specific issues or initiatives using Machine Learning.
• Innovate and scale architectural best practices around building and operating ML workloads by collaborating with stakeholders across the organization.
• Develop CI/CD & ML pipelines that help to achieve end-to-end ML model development lifecycle from data preparation and feature engineering to model deployment and retraining.
• Provide recommendations around security, cost, performance, reliability, and operational efficiency and implement them
• Provide thought leadership around the use of industry standard tools and models (including commercially available models and tools) by leveraging experience and current industry trends.
• Collaborate with the Enterprise Architect, consulting partners and client IT team as warranted to establish and implement strategic initiatives.
• Make recommendations and assess proposals for optimization.
• Identify operational issues and recommend and implement strategies to resolve problems.

Must have:

• 3+ years of experience in developing CI/CD & ML pipelines for end-to-end ML model/workloads development
• Strong knowledge in ML operations and DevOps workflows and tools such as Git, AWS CodeBuild & CodePipeline, Jenkins, AWS CloudFormation, and others
• Background in ML algorithm development, AI/ML Platforms, Deep Learning, ML Operations in the cloud environment.
• Strong programming skillset with high proficiency in Python, R, etc.
• Strong knowledge of AWS cloud and its technologies such as S3, Redshift, Athena, Glue, SageMaker etc.
• Working knowledge of databases, data warehouses, data preparation and integration tools, along with big data parallel processing layers such as Apache Spark or Hadoop
• Knowledge of pure and applied math, ML and DL frameworks, and ML techniques, such as random forest and neural networks
• Ability to collaborate with Data scientist, Data Engineers, Leaders, and other IT teams
• Ability to work with multiple projects and work streams at one time. Must be able to deliver results based upon project deadlines.
• Willing to flex daily work schedule to allow for time-zone differences for global team communications
• Strong interpersonal and communication skills

REQUIREMENTS: ● 1-2 years in outbound focused sales position desired; customer-oriented background required (sales, support, customer service) in B2B preferably ● Bachelor’s degree in business, marketing, or related field ● Excellent communication and interpersonal skills ● The ability to generate leads independently. ● Willingness to learn and apply the fundamentals of the MEDDIC Sales process approach ● Great to have-Artificial Intelligence, Machine Learning and/or Computer Vision ● Knowledge of the AI industry and emerging technologies

KEY RESPONSIBILITIES: ● Prospecting: As a SDR you will be responsible for identifying and qualifying high potential customers via cold calling, networking, e-mail, as well as utilizing Internet information sources to build and maintain a lead development pipeline. ● Lead Nurturing: You will follow up with qualified leads and build a relationship with them, answering their questions and providing helpful information to move them closer to a buying decision. ● Sales Enablement: You will work closely with the sales team to understand their needs and help them be more effective in closing deals. This can involve creating sales collateral, providing market insights, and organizing training sessions. ● Data Management: You’ll be responsible for keeping accurate and up-to-date records of all their activities and interactions with potential customers. This data is used to inform the sales process and improve overall performance. ● Pipeline Management: You will be managing the pipeline of leads and ensuring that it is always full of high-quality prospects.

Responsibilities:

-       Conduct thorough manual testing of software applications across various functionalities.

-       Develop and maintain automated test scripts using MSTest framework.

-       Identify and report bugs and defects through a bug tracking system.

-       Analyze test results, diagnose issues, and collaborate with developers to resolve them.

-       Participate in code reviews to identify potential defects early in the development process.

-       Stay up-to-date with the latest QA methodologies and best practices.

-       Contribute to the improvement of existing testing processes and documentation.

-       Work effectively within an Agile development environment.

-       Clearly communicate test findings and recommendations to technical and non-technical audiences.

Qualifications:

-       Proven experience in manual testing methodologies (e.g., black-box testing, exploratory testing).

-       Expertise in developing and maintaining automated test scripts using MSTest.

-       Strong understanding of software development lifecycle (SDLC) and Agile methodologies.

-       Excellent analytical and problem-solving skills.

-       Ability to prioritize tasks, manage time effectively, and meet deadlines.

-       Strong written and verbal communication skills.

-       Experience with API testing is a plus.

-       Familiarity with other automation frameworks (e.g., Selenium) is a plus.

• 3-7 years of experience in development of Algorithm & Functions for advance driver assist systems (ADAS), Autonomous driving (AD)
• Experienced in development using MATLAB Simulink, TargetLink, Stateflow
• Design and development of automotive feature/function software/components (ACC, AEB, TSR, LKA etc.) for ADAS/AD systems
• Coordination and regular interaction with different stakeholders and teams like testing, requirements, leads etc.
• Participate in SW requirement generation, SW architecture, detailed design etc

• You will be the One go-to person for - everything- Revenue & Growth. Responsible for building the team, processes & programs that enable growth.
• Owns the overall revenue of the organisation. Manage P&L, Discounts & Marketing budgets efficiently.
• Completely own User Acquisition, Conversion & Retention Drive tech enabled growth for the company.
• Drive Digital & Offline marketing strategies. Completely own the performance marketing and assist in brand building.
• Work with the agency to drive SEO (website) mandates for growing the organic traffic.
• Influence online product changes on websites that drive discovery, user engagement & revenue.
• Lead corporate partnerships and programs to build brand awareness and cost effective user acquisition.

Vassu Tech

Information Management Consulting

Hyderabad, Telangana, India    

Job Title: Full Stack Developer

Location: Hyderabad

Exp:  3+ Years

Job Summary.

Education Qualifications:

A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline is required.

Ideally,You should You have:

Frontend

• JavaScript/NodeJS
• Experience with REST/GraphQL
• Experience in API Design (Swagger/GraphQL/etc.)
• Basic understanding of a Component architecture (whether React, Angular, Vue, etc.)
• Basic understanding of OAuth or Experience with Auth in modern App
• Ability to think ‘functional lite’, e.g. avoid state mutations, understand uni-directional state flow (nice to have)

• Some experience with NoSQL and Document based databases.
• Experienced in Cloud environments 

Backend

• JavaScript/NodeJS
• Experience with REST/GraphQL
• Experience in API Design (Swagger/GraphQL/etc.)
• Experience with Workflow Engines (BPM, Standalone, etc.). JAVA experience is a plus.
• Basic understanding of Docker + Kubernetes
• Basic understanding of Elasticsearch
• Some experience with NoSQL and Document based databass.

Desirable Skills and Qualifications

• Decision making ability
• Attention to detail
• Able to work in a team as well as an individual
• Excellent verbal and written communication skills