store management

• Initiate outbound calls to potential customers to introduce and promote products/services.
• Conduct follow-up calls to nurture leads.
• Build rapport with potential customers. 
• Identify potential leads through effective questioning and conversation.
• Meet and exceed daily, weekly, and monthly sales targets.
• Efficiently manage call time to maximize productivity and achieve sales goals.
• Follow predefined scripts while adapting to customer responses to maintain consistency.

• Improving business processes across customer service and operations functions
• Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
• Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
• Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
• Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
• Collaborating with other departments to resolve complicated issues and issues which require special attention
• Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
• Contributing to the development of industry-leading processes and best practices for delivering customer excellence

Desired Candidate Profile

• MBA/ PGDM from Tier 1 college
• Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
• Focus on quality and excellent problem solving and conflict resolution skills
• Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
• Exceptional communication and presentation skills
• Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
• Experience in streamlining and automation of inbound and outbound communication channels
• Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results    

Here is a great opportunity with one of the largest Ayurvedic sites in the USA, Australia, Canada and Europe where Venture Capital Funds such as Fireside Ventures and Kalpavriksh Fund ( a Centrum Group Venture Capital Fund) and several other Marquee angel investors have invested > INR 44 crores in the firm!

What you need to have:

Job Description

Who are we looking for?

A senior level Java-J2EEE lead to manage a critical project for one of the biggest clients in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.
We are looking for people from the trading background

Technical Skills: 

• An excellent tech Lead or application architect with strong experience in monolithic Java legacy applications, modern cloud-native

• Strong hands-on experience in Spring, Core Java specifically on multi-threading, concurrency, memory management process, and fair understanding on network communication & protocols. 

• experience working in software development on low-latency and high performing systems

• Experienced to guide & mentor the offshore team members, validating application deliverables on regular basis

• Ability to work in a collaborative manner with peers across different time zones. 

• Passionate about good design and code quality and have strong engineering practices

• Experience working on GCP will be preferred. 

Process Skills: 

• Experience in analyzing requirements and develop software as per project defined software process
• Develop and review design, code
• Develop and document architecture framework, technical standards, and application roadmap
• Guide development teams to comply with the architecture and development standards and ensure quality application is designed, developed, and delivered
• Must   have excellent communication skills.

Behavioral Skills:

• Resolve technical issues of projects and Explore alternate designs
• Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
• Mentor, Train and coach members of project groups to ensure effective knowledge management activity.

Certification:

• Ultimate sun Java and GCP Certified 

• Ownership of site MES system and provide support to the users for having uninterrupted operations at shop floor using MES
• Set up a fully functional service desk, responsible and accountable for MES support for execution excellence.
• Understand and develop expertise on FTPS- Werum PAS|X application 
• Design and simulate Master Batch Records on PAS|X application or Rockwell FTPS platform
• Understand SAP system and interface scenarios between SAP and MES systems
• Liaise between internal teams and external project teams and ensure task completion
• Responsible for the entire MES system through its lifecycle  and the associated peripherals used 
• Responsible for new project implementation and upgrade projects from requirement gathering stage to qualification and final delivery
• Understanding of 21CFR Part11 requirements for computerized systems and Computer system validation concepts.
• Understand end to the end production process of API Manufacturing
• Provide functional guidance to users working on the application
• Define hardware requirements for implementation of MES system
• Responsible for preparation and execution of MES administration SOPs and roles of a system administrator.
• Coordinating with the vendor support team for issue corrections and implementing corrections/ enhancements and version upgrade of Application in accordance with qualification standards and SOPs
• Interact with the business users to gather, understand the business needs; analyses process documents, analyses workflows, conduct workshops & surveys in order to document the project scope and business requirements
• Works with architects and business partners to identify technical solutions for business process improvements; Solution the client requirements balancing the value proposition and scope.