Customer Support Representative

Mandatory Pointers (Can't be neglected during screening)- 

● At least 3-5 years of experience in managing Facebook Ads campaigns.

● Strong knowledge of digital marketing principles and best practices

● Core experience with companies of a Digital-first nature.

● Must have experience with D2C companies.

● Must have scaled budgets and campaigns efficiently over time.

● Proficiency in Facebook Ads and Instagram Ads platforms

● Experience in optimizing campaigns for lead generation and conversions

● Familiarity with campaign budget management

● Excellent analytical and problem-solving skills

● Ability to work effectively in a team environment and manage a team of 5-6 people

● Strong communication and presentation skills

● Facebook Ads certifications are a plus.

- Modeling complex problems, discovering insights, and identifying opportunities through the use of statistical, algorithmic, mining, and visualization techniques

- Experience working with business understanding the requirement, creating the problem statement, and building scalable and dependable Analytical solutions

- Must have hands-on and strong experience in Python

- Broad knowledge of fundamentals and state-of-the-art in NLP and machine learning

- Strong analytical & algorithm development skills

- Deep knowledge of techniques such as Linear Regression, gradient descent, Logistic Regression, Forecasting, Cluster analysis, Decision trees, Linear Optimization, Text Mining, etc

- Ability to collaborate across teams and strong interpersonal skills

Skills

- Sound theoretical knowledge in ML algorithm and their application

- Hands-on experience in statistical modeling tools such as R, Python, and SQL

- Hands-on experience in Machine learning/data science

- Strong knowledge of statistics

- Experience in advanced analytics / Statistical techniques – Regression, Decision trees, Ensemble machine learning algorithms, etc

- Experience in Natural Language Processing & Deep Learning techniques 

- Pandas, NLTK, Scikit-learn, SpaCy, Tensorflow

Job Title: Communication Trainer 

Location: Coimbatore 

Job Type: Full-Time 

Experience: 1–3 years (Freshers with excellent communication skills can also apply)

Job Summary:

We are seeking a passionate and dynamic Communication Trainer to train and groom students in verbal and written communication, soft skills, and overall personality development. The trainer will be responsible for preparing students for corporate readiness, interviews, and effective workplace communication.

• Develop and implement strategies to grow and expand our business in the nursing training and overseas placement industry.
• Take responsibility for sales and placement targets.
• Build relationships with nursing professionals, hospitals, and other organizations to promote Bikham Academia's services.
• Manage a team of sales professionals and recruiters to achieve sales targets and placement goals.
• Monitor and analyze market trends and identify opportunities for growth and expansion.
• Develop and manage budgets, forecasts, and financial reports.
• Ensure compliance with all legal and regulatory requirements.
• Provide leadership and guidance to the team to ensure successful delivery of services to clients.
• Develop and implement marketing strategies to promote Bikham Academia's brand.

Requirements:

• Minimum 7+ years of experience in the overseas placement industry.
• Proven success track record of placing a good number of candidates throughout his/her career.
• Excellent communication and interpersonal skills.
• Strong leadership and team management skills.
• Ability to work independently and as part of a team.
• Open to monthly travel/touring.
• Strong problem-solving and analytical skills.
• Ability to handle multiple tasks and meet deadlines.

Education and Experience:

• .Experience in managing a team of sales professionals and recruiters.
• Understanding of the nursing profession and the OET training and overseas placement industry.

Role Summary

As a Data Engineer, you will be an integral part of our Data Engineering team supporting an event-driven server less data engineering pipeline on AWS cloud, responsible for assisting in the end-to-end analysis, development & maintenance of data pipelines and systems (DataOps). You will work closely with fellow data engineers & production support to ensure the availability and reliability of data for analytics and business intelligence purposes.

Requirements:

·      Around 4 years of working experience in data warehousing / BI system.

·      Strong hands-on experience with Snowflake AND strong programming skills in Python

·      Strong hands-on SQL skills

·      Knowledge with any of the cloud databases such as Snowflake,Redshift,Google BigQuery,RDS,etc.

·      Knowledge on debt for cloud databases

·      AWS Services such as SNS, SQS, ECS, Docker, Kinesis & Lambda functions

·      Solid understanding of ETL processes, and data warehousing concepts

·      Familiarity with version control systems (e.g., Git/bit bucket, etc.) and collaborative development practices in an agile framework

·      Experience with scrum methodologies

·      Infrastructure build tools such as CFT / Terraform is a plus.

·      Knowledge on Denodo, data cataloguing tools & data quality mechanisms is a plus.

·      Strong team player with good communication skills.

Overview Optisol Business Solutions

OptiSol was named on this year's Best Companies to Work for list by Great place to work. We are a team of about 500+ Agile employees with a development center in India and global offices in the US, UK (United Kingdom), Australia, Ireland, Sweden, and Dubai. 16+ years of joyful journey and we have built about 500+ digital solutions. We have 200+ happy and satisfied clients across 24 countries.

Benefits, working with Optisol

·      Great Learning & Development program

·      Flextime, Work-at-Home & Hybrid Options

·      A knowledgeable, high-achieving, experienced & fun team.

·      Spot Awards & Recognition.

·      The chance to be a part of next success story.

·      A competitive base salary.

More Than Just a Job, We Offer an Opportunity To Grow. Are you the one, who looks out to Build your Future & Build your Dream? We have the Job for you, to make your dream comes true.

Responsibilities :

• Involve in planning, design, development and maintenance of large-scale data repositories, pipelines, analytical solutions and knowledge management strategy
• Build and maintain optimal data pipeline architecture to ensure scalability, connect operational systems data for analytics and business intelligence (BI) systems
• Build data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader
• Reporting and obtaining insights from large data chunks on import/export and communicating relevant pointers for helping in decision-making
• Preparation, analysis, and presentation of reports to the management for further developmental activities
• Anticipate, identify and solve issues concerning data management to improve data quality

Requirements :

• Ability to build and maintain ETL pipelines 
• Technical Business Analysis experience and hands-on experience developing functional spec
• Good understanding of Data Engineering principles including data modeling methodologies
• Sound understanding of PostgreSQL
• Strong analytical and interpersonal skills as well as reporting capabilities

• Identify, contact and engage prospective clients.
• Online ad sales.
• Make daily sales calls/presentations and bring revenue for the company. 
• Convert leads coming from the website.
• Create and implement strategies to seek out potential partners to promote our solutions.

Exp:1-2.9 yrs 

Notice period: Immediate to 15days 

Mode of interview: 1 written test + 1 Video technical interview
Job description:

• Strong fundamentals in functional testing(manual) 
• Experience in any tools such : Combo 1 Selenium or Cucumber or Appium, Mobile app testing ; API
• Hands-on experience in Java - Mandatory 
• Effective interpersonal skills. 

Note : We are looking for the 1-2.9 years of experience with automation ( selenium ) + API Automation ( postman, Soap , rest api or any ) + core java ( coding in java )

• Leading sales demonstrations, following up with the prospect throughout the cycle via multiple mediums including email & phone calls and bringing to closure
• Staying in touch with the prospect to understand their requirements and feedback, and acting accordingly
• Playing a critical role in planning the sales and operations functions to ensure the business goals are entirely aligned
• Helping make data-driven decisions and recommendations for improving the sales funnel and process
• Monitoring daily operations and addressing potential issues when they arise
• Phone calling, both cold calls initially to follow-up calls where necessary (even though maximum communication will be written)

Desired Candidate Profile

• Minimum 3 years of experience in a similar role is mandatory
• Prior experience of working in B2B Enterprise software sales is preferred
• Previous experience of dealing with enterprises or small businesses and not just selling to consumers
• Resourcefulness to come up with new ideas to re-engage dormant leads
• Exceptional communication skills, both written and verbal
• Flexibility to work until 3 am IST to support US time-zone
• Ability to make smart use of digital tools to organise data, manage CRM, automate parts of the task
• Eagerness to build a career in Sales/ Business Development    
• Open to work in US/Night shift