lifray devloper

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry. 

Responsibilities:

Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. 

Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.

Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. 

Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. 

On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.

Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).

Requirements:

Technical experience in Java Enterprise environment as developer or DevOps specialist.

Familiarity with DevOps principles and ticketing tools like ServiceNow.

Strong analytical, communication, and organizational abilities. Easy to work with.

Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.

Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL. 

Skills & Requirements

Java Enterprise, DevOps, Service Desk, Incident Management, Change Management, Problem Management, System Monitoring, Troubleshooting, Automation Workflows, CI/CD, Jenkins, GitLab, Docker, Kubernetes, AWS, Azure, ServiceNow, Root Cause Analysis, Documentation, Communication, On-Call Support, ITIL, SCRUM, Automotive Industry.

Required qualifications and must have skills  

• 5+ years of experience managing a team of 5+ infrastructure software engineers 

• 5+ years of experience in building and scaling technical infrastructure 

• 5+ years of experience in delivering software 

• Experience leading by influence in multi-team, cross-functional projects 

• Demonstrated experience recruiting and managing technical teams, including performance management and managing engineers 

• Experience with cloud service providers such as AWS, GCP, or Azure 

• Experience with containerization technologies such as Kubernetes and Docker 

Nice to have Skills   

• Experience with Hadoop, Hive and Presto 

• Application/infrastructure benchmarking and optimization 

• Familiarity with modern CI/CD practices 

• Familiarity with reliability best practices 

• Should have strong experience in working Configuration Management area, with tools preferably, TFSVC, TFS vNext OR GIT, SVN, Jenkins
• Strong working experience in tools related to Application Lifecycle Management, like Microsoft TFS
• Should have hands-on working experience in CICD (Continuous Integration Continuous Deployment) practices
• Strong be expertise in handling software builds & release mgmt. activities in Dotnet based environment / Java environment
• Strong skills in Perl or PowerShell or in any other scripting/automation/programming language
• Should have exposure to various build environments like dotNet, Java
• Should have experience with writing build scripts, automation of daily/nightly builds & deployment
• Good knowledge in Merging /Branching concepts.
• Good understanding of product life cycle management"
• Shall be very good technically; possess systems mindset and good problem-solving abilities
• Working with multisite teams, Quality conscious and Process & customer Oriented
• Self-starter and quick learner and ability to work with minimal supervision
• Can play a key role in the team
• Strong team player with a “can-do” attitude
• Ability to handle conflicts
• Ability to stay focused on the target in an ambiguous situation
• Good communication and documentation skills"

Minimum 4 years exp 

Skillsets:

1. Build automation/CI: Jenkins
2. Secure repositories: Artifactory, Nexus
3. Build technologies: Maven, Gradle
4. Development Languages: Python, Java, C#, Node, Angular, React/Redux
5. SCM systems: Git, Github, Bitbucket
6. Code Quality: Fisheye, Crucible, SonarQube
7. Configuration Management: Packer, Ansible, Puppet, Chef
8. Deployment: uDeploy, XLDeploy
9. Containerization: Kubernetes, Docker, PCF, OpenShift
10. Automation frameworks: Selenium, TestNG, Robot
11. Work Management: JAMA, Jira
12. Strong problem solving skills, Good verbal and written communication skills
13. Good knowledge of Linux environment: RedHat etc.
14. Good in shell scripting
15. Good to have Cloud Technology : AWS, GCP and Azure

Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe and Middle East. This is an excellent opportunity to join ITP’s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customers. 

Job Description: 

• Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
• Ensure limited system failure and increase up-time and availability of the various company apps.
• Understand the current application infrastructure and strive for making it better.
• Automate infrastructure and develop tools and processes to improve the customer experience and reduce support time.
• Work closely with a team of developers and solution strategists to develop, deploy and troubleshoot the deployment and infrastructure issues.
• Manage full application stacks from the OS through custom applications using Amazon cloud-based computing environments.
• Set up a monitoring stack.
• Implement the application’s CI/CD pipeline using the AWS stack. Increasingly automate and improve the testing plans and development workflows and tools.
• Work closely with the engineers to design networks, systems, and storage environments that effectively reflect business needs, security requirements, and service level requirements.
• Manage a continuous integration/continuous deployment methodology for the server-based technologies.
• Proficient in leveraging CI and CD tools to automate testing and deployment. Experience working in an Agile, fast-paced, DevOps environment.
• Support internal and external customers on multiple platforms.
• First point of contact for handling customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
• Learn on the job and explore new technologies with little supervision.
• In addition to providing customer support, will be responsible for helping build tools and processes necessary for excellent customer outcomes.

Skills:

• Experience with the core AWS services, plus the specifics mentioned in this job description.
• Experience working with at least one of the following languages: Node.js, Python, PHP, Ruby, Kotlin or Java.
• Proficient with Git and Git workflows and hosted enterprise Git solutions like GitHub.
• Ability to troubleshoot distributed systems.
• Experience with. AWS EKS Kubernetes infrastructure setup.
• Experience creating Cloud Formation Template to create Auto Scaling Groups, Route 53, DNS, back-end database, Elastic load balancer, VPCs, Subnets, Security Groups, Cloud Watch, S3, IAM roles, RDS DB instances, and to provide those instances and configure those resources to work together reducing the manual effort.
• Experience in deploying and monitoring microservices on Kubernetes, AWS ECS, and AWS EKS
• Security aware and ensures that all systems are security standards-compliant.
• Good background in Linux/Unix administration.
• Experience with building or maintaining cloud-native applications.
• Minimum 3-5 years of cloud development experience, preferably AWS
• Experience with CI/CD tools like Jenkins preferred.
• Good analytical and communication skills
• Bachelor’s Degree in Computer Science, Engineering or a related technical discipline