Senior Developer SFDC

Dear Candidates.

Greetings from Nowfloats.

We are looking for QA Engineering Manager who are having experience in Team leading, Stalkholder management and Into Team leading also.

• Improving business processes across customer service and operations functions
• Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
• Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
• Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
• Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
• Collaborating with other departments to resolve complicated issues and issues which require special attention
• Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
• Contributing to the development of industry-leading processes and best practices for delivering customer excellence

Desired Candidate Profile

• MBA/ PGDM from Tier 1 college
• Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
• Focus on quality and excellent problem solving and conflict resolution skills
• Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
• Exceptional communication and presentation skills
• Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
• Experience in streamlining and automation of inbound and outbound communication channels
• Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results    

POSITION OVERVIEW : .NET Developer will be responsible for development, re architecting and enhancing custom .Net portal applications based on specifications and integrate it with various other surround applications

1. Investigate and identify problems and user requirements
2. Unit test Applications
3. Develop system documentation and provide assistance with user documentation
4. Support development and enhancement of software lifecycle development processes including waterfall, agile, DevOps Specific

Job Responsibilities

1. Perform development of complex software applications
2. Write code across the full stack
3. Perform analysis of requirements and design
4. Create and execute unit tests and perform basic systems testing
5. Participate in peer code reviews and technical meetings
6. Mentor engineers in coding practices and process
7. Work in an Agile Scrum team process, collaborating closely with fellow developers, DBAs, QA, team leads, and stakeholders
8. Troubleshoot and support system and application problems

Required Skills 

• Minimum 5+ years of experience in the application development using .NET full stack
• 2+ years of experience in software development using Microsoft stack (C#, ASP.NET, SQL Server, etc.)
• Experience with Agile development processes, methodologies, and tools
• Excellent understanding of Object-Oriented software design
• Excellent knowledge of HTML, CSS, JavaScript, JQuery, SQL, and Web Services
• Excellent knowledge of modular and object-oriented programming techniques

Desired Skills & Experience

• Exposure to full stack Azure development
• Graduate Degree preferred, BS in Computer Science (or related field)
• Experience with Agile development processes, methodologies, and tools
• Excellent understanding of Object-Oriented software design
• Understanding of Test-Driven Development
• Aptitude and desire to learn new technologies
• Able to communicate complex technical concepts to company stakeholders in an easy-to-understand manner
• Comfortable working independently and in a team environment
• Expert knowledge of database interface management languages
• Excellent knowledge of modular and object-oriented programming techniques
• Strong written and verbal communication
• Excellent interpersonal skills.

• Managing clients by working closely with them and understanding their business needs and challenges
• On-boarding new clients and also developing and maintaining healthy and professional relationships with current clients
• Maintaining high levels of customer engagement and customer satisfaction in turn leading to continued business from key accounts
• Educating and promoting the company’s services to the clients
• Acting as the point-of-contact for the clients and also mediating between the clients and the company
• Handling and solving escalations from clients, as and when received and making sure the client account is retained
• Renewing subscriptions on a timely-basis
• Compiling and presenting reports to the business by maintaining and managing relevant data
• Managing a team of customer success executives and leading them towards achieving the business goals
• Partnering and working closely with internal teams to meet the business needs of the customers

What you need to have:

• Graduation is a must
• Relevant experience in customer success management and also experienced in handling a team
• B2B SaaS background
• Willingness to work 6-days a week
• Excellent communication and presentation skills
• An analytical mindset and also go-getter attitude
• Expertise in MS Suite
• Min experience of 2 years

• Designing and building mobile applications for Apple’s iOS platform.
• Collaborating with the design team to define app features.
• Ensuring quality and performance of the application to specifications.
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before the final release.
• Publishing application on App Store.
• Maintaining the code and atomization of the application.
• Designing and implementing application updates.