SME Content Developer

We are looking for a proactive and goal-driven Tele caller IT Sales professional to support our sales team by generating leads, engaging with IT decision-makers, and booking qualified meetings. The ideal candidate will have a basic understanding of IT products/services and a strong ability to communicate the value to potential customers.

Key Responsibilities:

Make outbound calls to IT managers, CIOs, and purchase heads to promote products/services (servers, storage, cloud, cybersecurity, etc.).

Understand client IT requirements and pitch relevant solutions.

Generate leads and schedule meetings or demos for the field sales team.

Maintain accurate lead and call data in the CRM system.

Follow up on past leads, email campaigns, and webinar attendees.

Achieve daily/weekly call targets and monthly qualified meeting goals.

Collaborate with sales and marketing teams to align messaging.

Requirements:

Graduate in any discipline (Technical or Commerce background preferred).

2-3 years of experience in tele calling or inside sales, preferably in IT products/services.

Good knowledge of basic IT terms (servers, firewalls, cloud, etc.) is a plus.

Excellent verbal and written communication skills (English & regional language).

Strong listening, convincing, and objection-handling skills.

Experience with CRM tools, email, and Excel.

Desirable:

- Knowledge of IT/ Datacenter industry trends.

- Certification in sales/tele calling.

Key Performance Indicators (KPIs):

- Number of calls made per day.

- Leads generated and appointments scheduled.

- Conversion rate of leads to sales.

apply, If you're a motivated and results-driven tele caller & passionate about IT sales

About the company we are hiring for

Here, we are passionate about helping vacation rental owners and managers

grow their business. Backed by Bessemer Venture Partners, we have grown to the global

leader of short term rental revenue management systems that drive revenue growth. We

attribute our success to our belief that the people are the most important part of a

business, and our commitment to being a fantastic place to work.

It's with that in mind that it is looking to add a Customer Success Associate (Spanish

Speaking) to our growing team. We’ve recently built out a new pooled service offering for

our SMB segment and you will be a key asset in developing and executing the strategy. This

is an exciting opportunity for someone with a solid grasp of customer success processes

who’s looking to take their expertise and leverage it in a hybrid model of pooled service and

dedicated service! You’ll serve as the go-to resource for other team members. Retaining

customers ensures it can maintain its foothold as the market leader in the industry

and execute on our aggressive growth plans.

Before reading further...

It is passionate about diversity and cultivating our team’s potential. If you’re hungry

for a good opportunity, but don't meet every point in this job description, please apply

anyway!

As our Customer Success Associate, you'll be responsible for:

● Securing annual subscription renewals and upsell opportunities

● Driving customer adoption, retention, and satisfaction for assigned book of

accounts

● Monitoring and reporting on the health and risk of assigned accounts ●

Managing approximately 150-200 accounts at a time

● Analyzing customer performance data and making recommendations to ensure

revenue growth

● Providing thoughtful, empathetic, and personalized email communication postimplementation

● Supporting our internal Customer Success team by fulfilling partner requests in a timely

manner

● Assisting partners in solving technical and strategy related issues ● Providing best

practices and proactive outreach to partners to ensure they are on their journey to

success

● Maintaining a deep understanding of suite of products ● Working with crossfunctional teams to drive better collaboration and customer experience

● Being the voice of the customer back to our Product organization, communicate

trending customer feedback and ideas

So what kind of person are we looking for in this role? The person who will be

successful in this role will be:

● Curious: By nature, you have a knack for learning the ins-and-outs of software

●Going: You love going above and for teammates and customers

●Detail Oriented: You have a unique ability to proactively identify and address all

customer concerns and colleague needs with thoroughness and precision.

●Empathetic: You provide thoughtful communication which is the foundation of

strong relationships.

●Outgoing: You are enthusiastic and confident in your ability to quickly connect

with new people

Now that we've told you what the job looks like, here are the qualifications we're

looking for in a candidate:

● Willing and able to work in the CEST Time Zone

● 1-2 years of relevant customer success/support experience in a SaaS environment ●

Strong communication skills - you have experience explaining technical concepts to

customers in a professional and thoughtful manner

● Experience being customer centric - you have the ability to understand customer

pain points and genuine desire to help our customers resolve issues ● Experience

working with software or the ability to learn a wide variety of tools ● Fluent in

Spanish

Experience

-3-6 years of experience in an HR Generalist role in a startup

-Bachelor’s degree (or equivalent) in human resources management or similar field Knowledge of applicant tracking systems

Role and Responsibilities

• Should have worked on end to end talent management - hire to retire model Should be able to take us through the employee lifecycle process
• Should be good at interacting with people and should have done the following: Conduct review and appraisal cycle across teams
• Look after employees' growth who is ready for promotion, who needs to do something different within the organization, who are the high potentials
• How to measure performance
• Benchmarking compensation across companies
• Attrition planning
• Succession planning
• Driving Learning & Development across company
• Ensuring cultural homogeneity
• Employee engagement
•  Performance Management and its process
• Compensation benchmarking

Talent Acquisition

• Coordinate with hiring managers to identify staffing needs and candidate selection criteria
• Source applicants through online channels, such as LinkedIn and other professional networks
• Create job descriptions and interview questions that reflect the requirements for each position
• Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references
• Organize and attend job fairs and recruitment events to build a strong candidate pipeline
• Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders.

Onboarding & Induction

Should have done the following:

• Plan and execute staff welfare programs.
• Provide a presentation to new joiners about HR policies of the company. Discuss about future planning and expansion of company with employees Organize health awareness programs for employees.
• Take care of maintaining a good relationship between employee and employer

Employee Grievance Handling:

 Should have been involved in the below:

• Prepare and maintain employee retention policy.
• Handle and resolve grievances of employees.
• Resolve problems between employee and employer regarding different issues eg: compensation, processes, policies, etc. Share instances of any difficult issue resolved.

Skills

• Proficiency in documenting processes and keeping up with industry trends.
• Excellent interpersonal and communication skills.
• Exceptional ability to screen candidates, compile shortlists and interview candidates.
• Experience in creating awareness of the company brand and establishing professional relationships with candidates.

Benefits

Too lazy to cook food? Delicious lunch served at office.

ESOPs, based on grade level

Comprehensive Health Insurance plans

About Alphanext

Welcome to Alphanext, a leading provider of talent solutions headquartered in London, with operational bases in Pune and Indore. With a strong focus on the global technology community, we are dedicated to connecting exceptional talent with innovative organizations around the world.

The Role

As our new ServiceNow Technical Architect, you'll play a vital role in shaping and executing our ServiceNow platform strategy to drive innovation and ensure seamless service delivery across our global operations.

Key Responsibilities

• Defines, guides, and supports the execution of Alphanext clients' technical governance processes
• Assists in developing standards and practices for maintaining the health of Alphanext clients' ServiceNow platforms
• Supports design and implementation of a platform operating model to achieve Alphanext clients' desired outcomes and foster end-user adoption
• Provides technical evaluation of demands against Alphanext clients' ServiceNow platform architectures, platform capabilities, and best practices
• Guides ServiceNow Platform design, including considerations for integration and performance for Alphanext clients
• Assesses architecture and solution designs to support Alphanext clients' objectives including alignment with ServiceNow implementation best practices
• Offers guidance on prototyping and accelerating time from design to deployment for Alphanext clients
• Provides technical guidance in platform development and platform-wide solutions for Alphanext clients
• Advises on configuration and coding standards for Alphanext clients
• Supports remediation of configurations not aligned to ServiceNow best practices for Alphanext clients
• Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow HealthScan for Alphanext clients

Experience you should have 

• ServiceNow System Administration Certification (mandatory)
• ServiceNow HR, CSM and ITIL Foundation certification
• Experience in the following ServiceNow modules:
• ITOM – CMDB, Discovery, Service Mapping
• ITBM – Project Portfolio Management, Release Management, Agile
• HRSD (HR Service Delivery) and Finance
• GRC – Governance, Risk, and Compliance
• CSM – Customer Service Management module exp (Mandatory)
• ITSM – Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
• Expertise in Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
• Possess good communication skills
• ITIL Foundation Certification would be a plus or can do before joining
• Implementation Specialist certification would be a plus

The Impact You'll Make

• Establish an enterprise-wide technical architecture and implementation strategy setting the foundation for Alphanext customer's enduring ServiceNow success.
• Drive standardization and best practice platform management, enabling customer to focus on value delivery.
• Institute technical governance to optimize platform performance and minimize long-term technical risk.
• Enable rapid upgrades to new features and innovation that drive new value for Alphanext and it's customer. 
• Build a platform team focused on delivering value and innovation.

We are actively hiring freshers with good English communication skills and a willingness to create a career in IT sales

Job Title: IT Sales Lead Gen

Experience: Fresher (with excellent communication) , both written / verbal

Location: Noida Sec 63 (WFO)

Qualifications: BA(Eng. Hons.)/BBA/MBA

Roles & Responsibilities:

Understanding and knowledge of trending and new technologies for web and mobile.

Will learn to generate international IT leads

Will learn to Identify sales opportunities and create a healthy sales funnel.

A candidate should have excellent communication skills and written skills.

The candidate must be familiar with technologies.

Will learn to acquire leads by client interaction and bidding.

Should be able to get Brainstorming new ideas to increase sales.

Having good communication, proven presentation, negotiation, and interpersonal skills.

Researching prospects and generating leads.

Participating in sales team meetings.

Good knowledge in AutoCAD 2D and basic 3D .

Good knowledge in 2D plan, sectional drawings, Isometric &

perspective views.

Good Knowledge in MS Office( Word,excel and power point)

Good communication skills

Good Knowledge in Basic Electrical

Responsibilities

Design of electrical products and components to meet product

specifications.

Preparation of design drawings and installation drawings in

Autocad to meet client requirements.

Develop new drawings from hand sketches.

Customer interaction and understanding their requirement

Preparation customer documents

Presenting the design to the Customer.

Preparation of Bill of Materials

Understanding relevant codes and Standards